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Elm House

76 Pillory Street, Nantwich, Cheshire CW5 5SS
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Elm House, Nantwich
Elm House, Nantwich
Elm House, Nantwich

Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.

Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.

Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.

Care Provided by Elm House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £900
Residential Dementia CareFrom £1,200From £900

Contact Elm House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Stacey Lloyd (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with ensuite Wet Room (25)

Elm House Reviews (33)

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9.2

Elm House has a Review Score of 9.2 (9.202) out of 10, based on 14 reviews in the last 2 years. Over all time Elm House has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from K E (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card
Overall Experience

Staff are excellent (sometimes understaffed). Overall very good.

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Review from C W (Nephew of Resident) published on 26 February 2020 Submitted via Website
Overall Experience

The staff are kind and friendly. The rooms are small but are kept clean. Quality of food is very good, plenty of variety and lots of it. The staff manage to create a family atmosphere. Our aunt feels very safe and happy here. Nothing is too much trouble. The GP visits weekly, as does the hairdresser. There are regular entertainments and plenty of homemade cake!

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Review from C P (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

The staff have always shown respect and kindness to my mother, nothing is too much trouble, and are very welcoming when we visit.

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Review from David P (Son of Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience
Although my mother was only in the home for 5 weeks before passing away the care and attention she received was second to none. She was always dressed clean and tidy and her room was spotless.

My mother was cared for with kindness, compassion and understanding.

Reply from Steve Maddock, Manager at Elm House
Many thanks for taking the time to review our care home, it is with great appreciation that you have given us such a positive review. Thanks for all your support during your mother's time here.

Kind Regards.

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Review from Malcolm L (Nephew of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience
The staff at Elm House could not have been more helpful during my aunts stay with them.
They were always very pleasant and always had time to speak to us whenever we visited.
The food at the home was good and caterers soon got used to my aunt's request for breakfast which was almost always egg and bacon.

The room she occupied was adequate and the view through the window fine.

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Review from Sue B (Niece of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

Staff always happy to help they provide excellent care.

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Review from Peter M (Son of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience
My dear mother went into Elm House in December 2015 with Parkinson's Disease and mild dementia at short notice.
At first my brothers, sister and I were very concerned about her weakness and poor health, her bathroom was across the corridor but she always had help when needed.
We have been very satisfied with the level of care she has had and not seen any neglect of care.
Any concerns we have had and rasied, have been dealt with swiftly and appropriately, throughout her stay.

We have found all staff kind, considerate and empathetic at all times and would recommend to anyone.

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Review from Margaret S (Sister of Resident) published on 30 January 2017 Submitted via Postal Card
Overall Experience

My sister has been well looked after with no complaints. She has enjoyed the company of all the care and cleaning ladies and gents. They have been very kind to her. Pity there is no toilet in the room, but has not been a problem.

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Review from Lesley L (Daughter of Resident) published on 6 January 2017 Submitted via Website
Overall Experience

I am very pleased with the level of care my father continues to receive at Elm House. The carers are kind and genuinely concerned about the happiness, comfort and well-being of the residents. They also make the families of the residents very welcome and nothing seems too much trouble for them. The carers are skilled at balancing the various personalities and range of care and attention the residents require. The home has a nice atmosphere and the food is varied and of good quality. I would recommend Elm House without hesitation.

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Review from B J (Resident / Service User) published on 10 February 2016 Submitted via Postal Card
Overall Experience

I am well looked after. The food is excellent. The staff are very patient and listen to me. They deal well with the different personalities.

Reply from Steve Maddock, Home Manager at Elm House

Thank you for taking the time to provide this feedback, which means a lot to the team here. We are delighted to hear that your experience at Elm House is so positive.

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Review from M F (Resident / Service User) published on 4 February 2016 Submitted via Postal Card
Overall Experience

I am well looked after. The food is very good. The care women are all very sympathetic and understanding.

Reply from Steve Maddock, Home Manager at Elm House

Thank you for taking the time to provide this feedback. We are delighted to hear that you are happy at Elm House. This will mean a lot to our staff and we will share your comments with them.

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Review from Marjorie B (Resident / Service User) published on 1 February 2016 Submitted via Postal Card
Overall Experience

It is a very nice home, I have nothing bad to say about this home. The food is lovely, it's a nice home altogether and I don't want to be anywhere else.

Reply from Steve Maddock, Home Manager at Elm House

Thank you very much for taking the time to share your views on living at Elm House. We are delighted that you are happy and feel well cared for, and will share your feedback with the staff team.

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Review from T M (Resident / Service User) published on 28 January 2016 Submitted via Postal Card
Overall Experience

Home is very good and caring staff are most helpful. Food is very good, room is smashing, help me to dress and wash. I feel safe.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (3)

Stacey Lloyd
Stacey LloydJob Title:Home MangerJoined: 2022

I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.

I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.

I love my job and I really enjoy looking after people and making their day a little brighter.

Diane
Diane Job Title:Deputy ManagerJoined: 2021

Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.

She has had 5+ years of experience and joined Elm House in 2021.

Since then Diane has brought smiles to all involved in Elm House.

Tina
Tina Job Title:AdminJoined: 2021

Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.

Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.

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