Elm House

76 Pillory Street, Nantwich CW5 5SS
Review Us
9.4 28 Reviews
  • Elm House, Nantwich
Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.

Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.

Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.
Show Elm House on the Map

Care Provided by Elm House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1225

These prices are only a guideline, please contact Elm House to find out the exact price for your requirements.

Contact Elm House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Stacey Lloyd (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (30)

Elm House Reviews (28)

9.4

Elm House has a Review Score of 9.4 (9.417) out of 10, based on 9 reviews in the last 2 years.
Over all time Elm House has 28 reviews.

Overall Experience
  • 18
  • 7
  • 2
  • 0
  • 1
Date Published
  • 28
  • 3
  • 7
  • 9
  • 19
Reviewer Connection to Elm House
  • 9
  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Sue B (Niece of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always happy to help they provide excellent care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter M (Son of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear mother went into Elm House in December 2015 with Parkinson's Disease and mild dementia at short notice.
At first my brothers, sister and I were very concerned about her weakness and poor health, her bathroom was across the corridor but she always had help when needed.
We have been very satisfied
with the level of care she has had and not seen any neglect of care.
Any concerns we have had and rasied, have been dealt with swiftly and appropriately, throughout her stay.
We have found all staff kind, considerate and empathetic at all times and would recommend to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Sister of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been well looked after with no complaints. She has enjoyed the company of all the care and cleaning ladies and gents. They have been very kind to her. Pity there is no toilet in the room, but has not been a problem.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley L (Daughter of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care my father continues to receive at Elm House. The carers are kind and genuinely concerned about the happiness, comfort and well-being of the residents. They also make the families of the residents very welcome and nothing seems too much trouble for them. The carers
are skilled at balancing the various personalities and range of care and attention the residents require. The home has a nice atmosphere and the food is varied and of good quality. I would recommend Elm House without hesitation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B J (Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after. The food is excellent. The staff are very patient and listen to me. They deal well with the different personalities.
Reply from Steve Maddock, Home Manager at Elm House
Thank you for taking the time to provide this feedback, which means a lot to the team here. We are delighted to hear that your experience at Elm House is so positive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am well looked after. The food is very good. The care women are all very sympathetic and understanding.
Reply from Steve Maddock, Home Manager at Elm House
Thank you for taking the time to provide this feedback. We are delighted to hear that you are happy at Elm House. This will mean a lot to our staff and we will share your comments with them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marjorie B (Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very nice home, I have nothing bad to say about this home. The food is lovely, it's a nice home altogether and I don't want to be anywhere else.
Reply from Steve Maddock, Home Manager at Elm House
Thank you very much for taking the time to share your views on living at Elm House. We are delighted that you are happy and feel well cared for, and will share your feedback with the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is very good and caring staff are most helpful. Food is very good, room is smashing, help me to dress and wash. I feel safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for Elm House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.617 for Elm House is calculated as follows: ( (73 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 107 Ratings = 4.617
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Elm House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

No image found

Stacey Lloyd

Job Title: Home Manger Joined: 2022

I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.


I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.


I love my job and I really enjoy looking after people and making their day a little brighter.

No image found

Diane

Job Title: Deputy Manager Joined: 2021

Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.


She has had 5+ years of experience and joined Elm House in 2021.


Since then Diane has brought smiles to all involved in Elm House.

No image found

Tina

Job Title: Admin Joined: 2021

Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.


Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm House to verify any information. View our terms and conditions. Elm House has an Enhanced Service - more info.