The Elms, Crewe, Cheshire
The Elms, Crewe, Cheshire
The Elms, Crewe, Cheshire

The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving or working towards diplomas in care, and taking part in training programmes to enhance the level of care within the home. Residents are encouraged to have a say in home life through regular meetings.

Services include 24 hour residential care, respite care and day care.

Group: Minster Care Group

Person in charge: Nicola Brenan (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 41

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Elms: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 The Elms has a Review Score of 8.1 (8.127)

The Review Score of 8.1 (maximum of 10) for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Elms in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.633 for The Elms is calculated as follows: ( (38 Excellents x 5) + (22 Goods x 4) ) ÷ 60 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.494 Points relating to the number of positive Reviews for The Elms is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.2 Target = 0.244

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elms?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elms

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    1

I have no complaints, we have a laugh and joke, always something to do if we want it. The home is kept clean and the food is good.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nick Brennan, Home Manager at The Elms responded to this review on 27 Jun 2016:

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at The Elms and we are so delighted to hear this has been your experience of the activities, food and environment.

The staff are marvellous. Very good company from the other residents, friendly home. I will be back for another stay, loved it.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nick Brennan, Home Manager at The Elms responded to this review on 27 Jun 2016:

We are delighted to hear that you enjoyed your stay at The Elms. Ensuring a homely, friendly atmosphere is really important to us, and we are encouraged to hear that this is the experience you found. Thank you very much for taking the time to provide this feedback and we look forward to welcoming you back in the future.

I have made some nice friends while staying here and the staff are friendly. My room is comfortable and I am happy. There is always something going on to keep your interests up.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nick Brennan, Home Manager at The Elms responded to this review on 14 Apr 2016:

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at The Elms.

Happy to be home. Staff always helpful. Mice bedroom always very clean good food. There is always something going on to entertain us. Glad I was able to stay.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nick Brennan, Home Manager at The Elms responded to this review on 14 Apr 2016:

Thank you very much for this great feedback! We are delighted to hear that you are happy at The Elms and enjoy the range of activities going on.

Over the 3 1/2 years she spent at The Elms, mum was cared for, loved and treated with dignity and respect. The last week of mum's life we cannot express how wonderful and caring the staff were to mum and our family.

How likely would you be to recommend The Elms? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for The Elms

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Elms

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Elms