The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving or working towards diplomas in care, and taking part in training programmes to enhance the level of care within the home. Residents are encouraged to have a say in...
The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving or working towards diplomas in care, and taking part in training programmes to enhance the level of care within the home. Residents are encouraged to have a say in home life through regular meetings.
Services include 24 hour residential care, respite care and day care.
Hair dressing, chiropody, dental, spectacles, are not included in the weekly accommodation fees
The price(s) shown are provided by the care home. Contact The Elms for full pricing details and T&Cs.
Contact The Elms to confirm what's included and get a personalised quote:
The Elms has a Review Score of 8.7 (8.668) out of 10, based on 6 reviews in the last 2 years.
Over all time The Elms has 32 reviews.
My Brother and I would have been happy for my Sister to remain at The Elms but unfortunately her needs could not be managed. All the Staff were very kind and caring and my Sister appeared to enjoy the food. We feel it is sad that the building exterior is in such a poor state of repair which does...
My Brother and I would have been happy for my Sister to remain at The Elms but unfortunately her needs could not be managed. All the Staff were very kind and caring and my Sister appeared to enjoy the food. We feel it is sad that the building exterior is in such a poor state of repair which does not reflect well for the Home.
We have taken on board your comments regarding the external area, and are working towards improving all areas.
Both my mum and dad went for respite at the elms . Straight away the management and staff could not have been more welcoming and reassuring to myself and my parents . They truly have gone above and beyond for them and me . Very sadly my dad passed away whilst there and when I say how caring they...
Both my mum and dad went for respite at the elms . Straight away the management and staff could not have been more welcoming and reassuring to myself and my parents . They truly have gone above and beyond for them and me . Very sadly my dad passed away whilst there and when I say how caring they all were it is no understatement. Everyone has shown us the upmost respect, love and care that you should ever wish for at such a difficult time . I'm happy to say mum has decided to stay there permanently and I could not have her in safer hands. Special thanks to nic , Sam, bex, Louise, hayley and the many staff who's names I forget . I will be forever grateful for the love you showed us in dad's final days
It has been a pleasure to care for them both, and our sympathises remain with you at this time. Thank you for such lovely feedback, i will share it with the team.
We visit our resident friend on a fairly regular basis and have always found the staff that we meet friendly and attentive. The care that our friend receives is good according to what he tells us and if it fell short of his expectations he would let both us and the home know. Staff regularly check...
We visit our resident friend on a fairly regular basis and have always found the staff that we meet friendly and attentive. The care that our friend receives is good according to what he tells us and if it fell short of his expectations he would let both us and the home know. Staff regularly check on his wellbeing and his room is always well maintained. The home is always clean and smells fresh. Our only criticism would be that our messages of our visits to him are not always passed on.
Thank you for your lovely feedback, we will take on board your comment re not passing on your visits, and aim to improve this.
Great respite care being discharged from a hospital in a wheelchair.
Great respite care being discharged from a hospital in a wheelchair.
We appreciate your review and are glad to know you were comfortable with our tailored care at The Elms. I will pass your kind sentiments to the home team.
Staff at the home were extremely welcoming and friendly, making my dad settle quickly. Nothing is too much trouble for them and they were responsive to his needs. They made a fuss of him on his birthday too.
Staff at the home were extremely welcoming and friendly, making my dad settle quickly. Nothing is too much trouble for them and they were responsive to his needs. They made a fuss of him on his birthday too.
Thank you for your kind review. It means a lot, your dad was a joy to care for, and glad he enjoyed his Birthday celebrations
My mother-in-law had been a resident at The Elms for almost 2 years. We,as a family, cannot thank the staff enough for the care ,kindness and compassion shown to her during that time,we were so reassured to know that she was safe and comfortable. We found every member of staff and indeed the...
The home is a little dated ,however ,the domestic staff work tirelessly to ensure high standards of cleanliness throughout. Food is homecooked, plentiful and of a high standard ,with plenty of drinks provided throughout the day.We cannot recommend highly enough, thank you.
We thank you for your kind words, it is always good to hear positive feedback when the staff work so hard.Your Mother-in-law is very much missed at The Elms by all.
Two weeks of respite was required and The Elms provided immediate care. It was reassuring to know all needs were being met and all were safe. I was contacted when there were concerns and I was reassured of actions taken. The staff are all very friendly, approachable and knowledgeable.
Two weeks of respite was required and The Elms provided immediate care. It was reassuring to know all needs were being met and all were safe. I was contacted when there were concerns and I was reassured of actions taken. The staff are all very friendly, approachable and knowledgeable.
Thank you for the lovely feedback. I will share your comments with the staff team.
I cannot recommend this care home highly enough. To know that a family member is safe and taken care of is wonderful. From all the staff, to make a snack in the middle of the night to personally getting items if the person cannot get to the shop. I have known many care homes in the past 10 years or...
Thank you and well done.
Thank you for your lovely feedback, it means a lot to have the recognition for the hard work of our staff.
My mum was originally admitted for a short-stay bed. The care shown to my mum has had and continues to be first class. Management is visible and easy to access. The care staff are warm, and friendly and show compassion and empathy to all residents. I am a nurse of 30 years and it takes a lot to...
My mum was originally admitted for a short-stay bed. The care shown to my mum has had and continues to be first class. Management is visible and easy to access. The care staff are warm, and friendly and show compassion and empathy to all residents. I am a nurse of 30 years and it takes a lot to impress me and I have very high standards however I have not been disappointed. Medication rounds are safe and given correctly, residents are given lots of drinks throughout the day and food is of good standards. The home is so clean and the domestics work so hard to keep the home clean.
This home is like an extended family and I am just praying that my mum gets a permanent bed here as she has now decided to stay in residential care and has settled so well. Thank you The Elms Team for letting me rest knowing my precious mum is so well looked after!
Thank you so much for your kind words, it is good to hear the hard work from the staff is recognised. Your mum is a pleasure to look after, and the support you give to us is very much appreciated also.
My husband has been to The Elms several times. This year, I have found the manager very helpful in arranging respite. He is always happy there and finds the staff warm and friendly. He always says how ell he is looked after, and the food is excellent.
My husband has been to The Elms several times. This year, I have found the manager very helpful in arranging respite. He is always happy there and finds the staff warm and friendly. He always says how ell he is looked after, and the food is excellent.
Thank you for your kind feedback; he is a pleasure to look after, and all the staff look forward to his return for future respite.
They were looking after some very disabled people; their care and kindness were super.
They were looking after some very disabled people; their care and kindness were super.
Thank you for your kind words; we hope you are keeping well.
My mum was only in the home for a short period of time but I cannot thank the staff enough for their care, support and diligence. The Elms is a lovely place, very homely and calm and I would happily recommend it to others for their relatives who require residential care.
My mum was only in the home for a short period of time but I cannot thank the staff enough for their care, support and diligence. The Elms is a lovely place, very homely and calm and I would happily recommend it to others for their relatives who require residential care.
Thank you for the kind feedback, I will share this feedback with the team.
My wife and I were thankful of my mother in laws care at The Elms. It was a huge blessing at a troubled time for us all. All the staff were fantastic, friendly people and a real credit to the caring profession and should be very proud of themselves and the work they provide. I would have no...
My wife and I were thankful of my mother in laws care at The Elms. It was a huge blessing at a troubled time for us all. All the staff were fantastic, friendly people and a real credit to the caring profession and should be very proud of themselves and the work they provide. I would have no hesitation in recommending The Elms to anyone!
Thank you for your lovely feedback. We appreciate you recognising our staff's efforts, our team always strive to ensure residents' well-being and high care standards are always maintained. I will forward your kind words to our team.
My dad has been at The Elms for a fair few years after him having 2 strokes. He can be a handful at times and can take his frustration out on the staff but no matter what he has said or done they do not take it to heart and help him in his daily routine. All staff are fantastic with him and will...
My dad has been at The Elms for a fair few years after him having 2 strokes. He can be a handful at times and can take his frustration out on the staff but no matter what he has said or done they do not take it to heart and help him in his daily routine. All staff are fantastic with him and will always bend over backwards for him as well as the other residents, they are great with them all, I couldn't ask for better carers for my dad.
Rahi.
When visiting my uncle today the home was very clean and tidy, staff are very helpful and friendly. Although it’s an old building and outdated, staff have made it look lovely and welcoming and are doing their best for it to look nice. My uncle is very happy here and has been a resident for 3 years...
When visiting my uncle today the home was very clean and tidy, staff are very helpful and friendly. Although it’s an old building and outdated, staff have made it look lovely and welcoming and are doing their best for it to look nice. My uncle is very happy here and has been a resident for 3 years or over if he needs anything staff go above and beyond to support him, nothing is too much trouble, can’t thank them enough keep up the good work.
Rahi.
The resident was happy in The Elm, although only there for a short period of time, we could not fault the staff. Her only complaint was the food could have been better. The resident passed away on 28th January 2023 with one of the carers with her.
The resident was happy in The Elm, although only there for a short period of time, we could not fault the staff. Her only complaint was the food could have been better. The resident passed away on 28th January 2023 with one of the carers with her.
We are sorry for your loss; your cousin was a lovely lady and will be missed.
Excellent care, have helped me to regain my confidence and become totally independent. So I am able to return to my own home. Exceptionally brilliant staff in all departments, catering for all my various needs. Have given me more understanding of other people's needs and not just to care about...
Excellent care, have helped me to regain my confidence and become totally independent. So I am able to return to my own home. Exceptionally brilliant staff in all departments, catering for all my various needs. Have given me more understanding of other people's needs and not just to care about myself. Gold star all around.
Thank you for your kind words. We are so happy you are finally home, and managing so well.
I found all the staff very friendly, nothing too much trouble. They were short-staffed some days though, and one or two little things did get overlooked because of this. I should like to mention when serving food out, they should wear gloves, plus long hair needed putting up out of the way, as a...
Overall, staff we're friendly, helpful, they do as much as possible. Managers and office staff - excellent.
Thank you for your review. We will take on board all of our comments and work to improve the service.
My mum has just spent 4 weeks in respite at The Elms in Crewe after her accelerated dementia during the difficult times of Covid. It was so very hard at 89 taking her from her own home which she had previously loved and lived safely for so long. I can't praise the manager, assistant manager, and...
My mum has just spent 4 weeks in respite at The Elms in Crewe after her accelerated dementia during the difficult times of Covid. It was so very hard at 89 taking her from her own home which she had previously loved and lived safely for so long. I can't praise the manager, assistant manager, and the entire team for looking after her so very well. Also, they were so caring and supportive to my brother and I at such a difficult and emotional time. We were particularly impressed with how the chef worked hard to find tasty food for his only vegetarian resident! It was a real family atmosphere and an incredible testimony to the hard work and challenges faced and the dedication of carers all over the country - especially during Covid. Thank you so very much!
My brother, who they care for, is extremely happy as they look after him extremely well and I am very happy for him to be in a care home with dedicated staff and all the help they give him and as he is on end of life, they could not do as much as they are doing for him.
My brother, who they care for, is extremely happy as they look after him extremely well and I am very happy for him to be in a care home with dedicated staff and all the help they give him and as he is on end of life, they could not do as much as they are doing for him.
Thank you Josie, for your lovely review, I will share your kind words with the staff, your brother will be sadly missed.
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Nichola started her career in care settings in 2003 as a Domestic Assistant, over the years Nichola has covered many job roles in the home, including cook, Care Team Leader, Administrator, before becoming a Manager in 2009.
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 41 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service -what an Enhanced Service includes.