The Elms

Elm Drive, Crewe CW1 4EH
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9.2 28 Reviews
  • The Elms, Crewe
The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving or working towards diplomas in care, and taking part in training programmes to enhance the level of care within the home. Residents are encouraged to have a say in home life through regular meetings.

Services include 24 hour residential care, respite care and day care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1050 – £1200
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Hair dressing, chiropody, dental, spectacles, are not included in the weekly accommodation fees

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Brennan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (6)

The Elms Reviews (28)

9.2

The Elms has a Review Score of 9.2 (9.164) out of 10, based on 7 reviews in the last 2 years.
Over all time The Elms has 28 reviews.

Overall Experience
  • 18
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Date Published
  • 28
  • 1
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  • 7
  • 21
Reviewer Connection to The Elms
  • 9
  • 6
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Susan E (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than a care home, a home from home. All staff caring and home is spotless. My mum was very happy here for three years in a lovely room thanks to all staff. I was always made so welcome and my mum was treated so well by all staff.
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Review from Mike H (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for over 8 years until she passed away mid-November at the age of 92. During that time, she was always happy and comfortable in the security of The Elms. The home was always exceptionally clean and the food 'good'. All staff were more than willing to help and always had a kind word.
Nothing was 'too much' for them and they were excellent during Mum's last months at the home.
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Review from Lynn C (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are absolutely wonderful, they are always happy and do everything for the residents.


The facilities need updating but again the staff work extremely well around it.

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Review from Freda M (Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are marvellous. Very good company from the other residents, friendly home. I will be back for another stay, loved it.
Reply from Nick Brennan, Home Manager at The Elms

We are delighted to hear that you enjoyed your stay at The Elms. Ensuring a homely, friendly atmosphere is really important to us, and we are encouraged to hear that this is the experience you found. Thank you very much for taking the time to provide this feedback and we look forward to welcoming you back in the future.

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Review from Sherley P (Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, we have a laugh and joke, always something to do if we want it. The home is kept clean and the food is good.
Reply from Nick Brennan, Home Manager at The Elms

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at The Elms and we are so delighted to hear this has been your experience of the activities, food and environment.

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Review from Alma G (Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have made some nice friends while staying here and the staff are friendly. My room is comfortable and I am happy. There is always something going on to keep your interests up.
Reply from Nick Brennan, Home Manager at The Elms

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at The Elms.

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Review from Phyllis H (Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to be home. Staff always helpful. Mice bedroom always very clean good food. There is always something going on to entertain us. Glad I was able to stay.
Reply from Nick Brennan, Home Manager at The Elms

Thank you very much for this great feedback! We are delighted to hear that you are happy at The Elms and enjoy the range of activities going on.

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Review from Yvonne B (Daughter of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the 3 1/2 years she spent at The Elms, mum was cared for, loved and treated with dignity and respect. The last week of mum's life we cannot express how wonderful and caring the staff were to mum and our family.
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Current Review Score: 9.2 (9.164)

Overview of Review Score

The Review Score of 9.2 (9.164) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.610 for The Elms is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.61
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.554 Points relating to the number of positive Reviews for The Elms is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Nichola Brennan

Job Title: Registered Manager

Nichola started her career in care settings in 2003 as a Domestic Assistant, over the years Nichola has covered many job roles in the home, including cook, Care Team Leader, Administrator, before becoming a Manager in 2009.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service - more info.