






Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.
The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.
A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
Care Provided by Florence Grogan House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.
Contact Florence Grogan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Emma Ashbrook (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1997
Room Information
- Single Rooms (40)
Florence Grogan House Reviews (50)
Florence Grogan House has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years.
Over all time Florence Grogan House has 50 reviews.
Excellent experience. Kindness, courtesy, thoughtfulness. I was impressed with how the more 'difficult' residents were respected and treated. There was a great 'informal' but very professional attitude. Standards are very high. Food excellent. Respectful atmosphere.
Thank you for your wonderful feedback. We are glad to hear you are happy with the care provided at Florence Grogan House. Kind regards.
Overall a very pleasant experience. The staff are all helpful and pleasant, they go beyond just doing a job, they are all willing to go that extra mile to provide good care and help to residents and guests alike. Not just a job but dedication. Management is excellent.
Thank you for your kind words. Going the extra mile is at the heart of what we do, and I will pass your kind sentiments onto the home team.
I was really apprehensive about my 96 year old dad going into a care home when he could no longer care for himself at home. I needn't have worried because the care he receives is exceptional. The staff are all very professional, well led by an excellent management team.
Thank you for sharing your experience. We're so glad to hear that your dad is happy with the care at Florence Grogan House. Kind regards.
My mum is looked after with the best care from all the staff. Her room is immaculate, and we as a family are very happy with the care she receives. The staff are always friendly and welcoming and very professional at all times. We even get a lovely cuppa when we visit.
Thank you for your kind words. We're so happy to hear that your mum is receiving the best care, and your support means a lot to us.
When I walk into Florence Grogan you feel at home. All the staff including management make me feel welcome. The home smells clean and all the residents who I speak to are very happy. My ex husbands Nan has been in Florence Grogan since November 2023 and I can honestly say I've never seen her so happy. When I come to visit the staff offer my a hot drink and can not do enough. The care staff are so attentive to all the residents which is amazing to see.
Thank you for your wonderful feedback. We're delighted to hear that Florence Grogan feels like home and your Nan is so happy here. Our team strives to create a warm, welcoming, and caring environment for all residents. We appreciate your support.
I find most of the staff pleasant and polite but there is an exception. I visit a lady who is elderly and she is very happy with the care she receives but will always say that the majority of carers (staff) are good with her and have time for her but there are exceptions.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
My dad became a resident of Florence Grogan House after a number falls at the beginning of this year. I find the staff to be caring and friendly and treat my dad with dignity. They took the time to understand his needs and make him welcome. The managers have been very generous with their time and have helped me through the process. Thank you.
Thank you for your kind words. We're delighted to hear that your dad feels welcomed and well cared for at Florence Grogan House. Our team is committed to providing person-tailored care, and it's wonderful to know that our efforts have made a positive impact. Kind regards.
My mother was well looked after by the staff and management who always had time for her. Mum was very happy there.
Thank you for sharing your thoughts with us. We are happy to know that your mother was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards
From the start she was made welcome, and treated with love and affection by the staff.
This greatly helped ease her transition, and continues to do so.
Thanks to all the management and staff at Florence Grogan House!
We understand how difficult it can be to transition from one's home, and we're glad that our team could provide the support and care needed to ease this process for her. Our resident's well-being is our utmost priority. I'll forward your warm sentiments to our home team.
I came to the home for two weeks respite, all the staff made me welcome and nothing was too much trouble. I would recommend Florence Grogan House to everyone, the food is excellent and the staff are so kind, had my hair cut by a wonderful hairdresser. Please keep up the good work. I hope to return soon.
It is a pleasure to care for you and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.
When I stayed the night before her passing, a staff member finished work and came back with tea for myself and my husband - so kind and thoughtful. I will always be in debt to these lovely people who make a real heart-felt difference in difficult times. You are all truly amazing, and it needs recognising.
We are deeply saddened by the loss of your mum, and our heartfelt condolences go out to you and your family during this difficult time. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
My mother was here for two weeks of respite the moment we walked into Florence Grogan we were made welcome by all the staff the carer my 97-year-old mother received was fantastic and we will always be grateful to you.
We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care. Kind regards
Thank you for taking excellent care of my grandmother even though she doesn't know who we are. I know she is surrounded by the kindest, most caring people and I thank you for that. Keep up the good work.
Kind regards.
I am very happy with my mother's care. I am so pleased that she is so well looked after. The dining tables at Christmas were wonderful, you could have been in a five-star hotel. The activities and outings are well thought out. The staff are very caring towards all the residents, who are happy when I chat to them. Well done Florence Grogan House, big thanks.
Kind regards.
On first impression I found Florence Grogan House to be a warm, welcoming place, a little chaotic which I liked. The staff seemed happy and friendly to residents and families (it's hard to put a loved one into care when they have always said they never wanted to go). My father is not a mixer so the activities though varied were not for him. Not having had any dealings with care homes before the price was a bit of a shock but money paid for heating, lighting, cleaning, staffing, washing and meals so not complaining. We went into this with a lot of trepidation but it has turned out as a positive experience for both my father and I. The fear has gone and would if necessary seek to place him back there, no qualms at all, even from him.
Kind regards.
We will always be so very grateful for the love and support we all received whilst my mother was at Florence Grogan.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
My husband had a lovely relaxing week of respite care. It's his 2nd visit and he likes it. Having familiar, friendly people to welcome him is so good for his confidence. It's a very well-run, efficient and friendly care home. Well done all of the team, and thank you!
Kind regards.
The manager has high levels of visibility and is approachable and always happy to help.
Admission to the home is conducted in a sensitive manner, offering reassurance to residents and their families.
Kind regards,
Rahi
I arrived two days ago not knowing what to expect, everybody is friendly and smiley. Nothing is too much trouble, they do not mind how many questions you ask, no matter how silly it may be. That goes for nighttime too. I am not a good sleeper, they encourage me to go back to bed, no matter how many times I got up, with nothing but kindness, even to middle of the night cup of tea.
We're delighted to hear about your positive experience at Florence Grogan House. Our team is dedicated to providing a warm and welcoming environment and your comfort is our top priority. We're here to ensure your stay is as pleasant as possible. Thank you for sharing your kind words with us.
Our dad went into the dementia household at Florence Grogan House. Putting a loved one into care was a difficult decision for us and we were grateful to all of the staff for reassuring us that they would care and support Dad as he settled in. They kept the family informed as to his progress in the early days and continued to update us over the following weeks. The manager and his team all contribute to caring for the residents and go out of their way to ensure that they are kept safe and that their individual care needs are met. We were able to visit as often as we liked and were always made to feel welcome. It was a happy place to be, and the staff put a smile even during the most challenging of times.
Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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