Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.7 33 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1150

These prices are only a guideline, please contact Florence Grogan House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ian Grindley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (14)

Florence Grogan House Reviews (33)

Total of 33, showing 21-33
9.7

Florence Grogan House has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years. Over all time Florence Grogan House has 33 reviews.

Overall Experience

  • 27
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Date Published

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Review from K T (Respite Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived two days ago not knowing what to expect, everybody is friendly and smiley. Nothing is too much trouble, they do not mind how many questions you ask, no matter how silly it may be. That goes for nighttime too. I am not a good sleeper, they encourage me to go back to bed, no matter how many
times I got up, with nothing but kindness, even to middle of the night cup of tea.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We're delighted to hear about your positive experience at Florence Grogan House. Our team is dedicated to providing a warm and welcoming environment and your comfort is our top priority. We're here to ensure your stay is as pleasant as possible. Thank you for sharing your kind words with us.

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Review from Karen D (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad went into the dementia household at Florence Grogan House. Putting a loved one into care was a difficult decision for us and we were grateful to all of the staff for reassuring us that they would care and support Dad as he settled in. They kept the family informed as to his progress in the early
days and continued to update us over the following weeks. The manager and his team all contribute to caring for the residents and go out of their way to ensure that they are kept safe and that their individual care needs are met. We were able to visit as often as we liked and were always made to feel welcome. It was a happy place to be, and the staff put a smile even during the most challenging of times.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how emotional and challenging it can be to transition your loved one into a care home, and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your dad during this important time.
Kind regards.

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Review from Sheila C (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here a while now, it took time for her to settle and accept her new surroundings but the staff played a big part in that with their care and support. Mum is very happy here now and is a popular resident, but again, that's down to the management and his staff making you feel safe, comfortable
and happy. I was made to feel very welcome when I visited Mum. Overall, a lovely, happy atmosphere at the home.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.


Best Regards,

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Review from Pauline B (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an extremely emotional time taking your mum away from her home for the last time. Arrived at the care home and the staff were absolutely amazing, so caring, friendly and welcoming. As time has gone on, I have no worries about the level of care, from management to domestics, my mum receives from
them. It is, and feels, very homely and a pleasure to visit.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how emotional and challenging it can be to transition your loved one into a care home and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your mum during this important time. Kind regards.

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Review from S D (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very clean and tidy. Staff friendly and helpful, lots of activities and well organised. Father always clean and care needs attended to very well.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your experience with us. We are delighted to know you are satisfied with your father's care. Our team ensures to maintain high-quality care at all times.


Kind regards

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Review from Christine S (Daughter of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved to Florence Grogan two months ago; she had used the home for regular daycare and respite. The team are friendly, caring and professional. My relative's room is bright, spacious, always clean and well looked after. The bed linen and towels are always clean and well-kept. I am really
happy with the overall experience and service provided.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.

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Review from Leslie S (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is the main carer for my mother, so whilst she was away on a much needed holiday, I looked after mum. I found the staff and management at Florence Grogan House to be caring, considerate and above all friendly to my mum. They displayed a calm and reassuring attitude, which really helps mum
to settle. Well done and thank you to everyone.

Reply from Mandy Low, Area Manager at Florence Grogan House

Thank you for your positive feedback regarding the care your Mum receives here at Florence Grogan

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Review from Keith L (Son of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff taking great care of Mum, very friendly.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Dear Keith,
Thank you for sharing your experience. We are delighted to know your mum is well cared for and we will strive to provide the best care in the future too. Your 5-star review is passed on to the Florence Home team and they appreciate your feedback.
Best Regards,

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Review from L C (Respite Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My week's respite stay at Florence Grogan was a really lovely experience. The home is an institution in Chester and the residents and staff are mainly local. It has a very friendly atmosphere and the staff are mainly long-serving and know their residents well which makes for a very homely environment.
Over time the facilities have been updated but unfortunately, as I was self-isolating and only in the home, recovering after a hip replacement, for a week so I could not enjoy them. One suggestion that I would make is that staff ask the service user what their food/drink preference was. Some staff had a tendency to make assumptions which was frustrating.

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Review from D W (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Florence Grogan House in May and has enjoyed every moment of being here as she was very worried about moving into a home. The staff made her feel at ease straight away and the home is very friendly and homely which is great.

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Review from E J (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care.
Carers are like family members.
Plenty of fun and love all staff members.
Wonderful care home.

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Review from Gill A (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here in December 2017. The care and support were excellent.
They became her family. The food and entertainment were also excellent.
Support to family members was amazing and valued, especially nearing the end of my mum's life.

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Review from Joan C (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My beloved Dad resided here for the last 3 years of his life. Although he had vascular dementia he became familiar With and cared deeply for his carers and the staff. He was always clean and well cared for when I visited him and I was always made welcome and kept informed of my father's health and well-being.
My dad passed away there on 21st April 2020 comfortably and with dignity in his own bed with a member of staff by his side. His passing was so sudden by the time I arrived there dad had already gone but I was given the chance to sit with him to say goodbye and ask any questions I had. I chose this home for my father and I believe it was the right choice. Thank you to all the staff.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Florence Grogan House is calculated as follows: ( (186 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 251 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Florence Grogan House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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