Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.8 43 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
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Care Provided by Florence Grogan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Ashbrook (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Florence Grogan House Reviews (43)

9.8

Florence Grogan House has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years.
Over all time Florence Grogan House has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Florence Grogan House
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Total of 43, showing 21-40
Review from M E (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was well looked after by the staff and management who always had time for her. Mum was very happy there.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for sharing your thoughts with us. We are happy to know that your mother was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards
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Review from Peter D (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was reluctant to leave her home, understandably after so long in the same house, but the manager and staff put her mind at rest over the move.
From the start she was made welcome, and treated with love and affection by the staff.
This greatly helped ease her transition, and continues to
do so.
Thanks to all the management and staff at Florence Grogan House!
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe understand how difficult it can be to transition from one's home, and we're glad that our team could provide the support and care needed to ease this process for her. Our resident's well-being is our utmost priority. I'll forward your warm sentiments to our home team.
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Review from Hilda B (Respite Resident) assisted by family/friend published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home for two weeks respite, all the staff made me welcome and nothing was too much trouble. I would recommend Florence Grogan House to everyone, the food is excellent and the staff are so kind, had my hair cut by a wonderful hairdresser. Please keep up the good work. I hope to return soon.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseIt is a pleasure to care for you and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.
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Review from Dawn L (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Florence Grogan for nearly 15 months, unfortunately, she passed away. My pain of losing Mum was greatly eased by the management and staff. The care she received was exceptional -nothing was too much trouble.
When I stayed the night before her passing, a staff member finished work and
came back with tea for myself and my husband - so kind and thoughtful. I will always be in debt to these lovely people who make a real heart-felt difference in difficult times. You are all truly amazing, and it needs recognising.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe are deeply saddened by the loss of your mum, and our heartfelt condolences go out to you and your family during this difficult time. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
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Review from S B (Son of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was here for two weeks of respite the moment we walked into Florence Grogan we were made welcome by all the staff the carer my 97-year-old mother received was fantastic and we will always be grateful to you.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care. Kind regards
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Review from Adam S (Grandson of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for taking excellent care of my grandmother even though she doesn't know who we are. I know she is surrounded by the kindest, most caring people and I thank you for that. Keep up the good work.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseIt is a pleasure to care for your grandmother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.
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Review from Deborah W (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mother's care. I am so pleased that she is so well looked after. The dining tables at Christmas were wonderful, you could have been in a five-star hotel. The activities and outings are well thought out. The staff are very caring towards all the residents, who are happy when I
chat to them. Well done Florence Grogan House, big thanks.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.
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Review from A G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On first impression I found Florence Grogan House to be a warm, welcoming place, a little chaotic which I liked. The staff seemed happy and friendly to residents and families (it's hard to put a loved one into care when they have always said they never wanted to go). My father is not a mixer so the
activities though varied were not for him. Not having had any dealings with care homes before the price was a bit of a shock but money paid for heating, lighting, cleaning, staffing, washing and meals so not complaining. We went into this with a lot of trepidation but it has turned out as a positive experience for both my father and I. The fear has gone and would if necessary seek to place him back there, no qualms at all, even from him.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe truly appreciate your kind words about Florence Grogan House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.
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Review from C M (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Florence Grogan for a short period, during which she was treated with overwhelming care and dignity by the wonderful staff. The manager was such a caring and supportive person both to my mother and the family.
We will always be so very grateful for the love and support we all received
whilst my mother was at Florence Grogan.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
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Review from S L (Wife of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a lovely relaxing week of respite care. It's his 2nd visit and he likes it. Having familiar, friendly people to welcome him is so good for his confidence. It's a very well-run, efficient and friendly care home. Well done all of the team, and thank you!
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your husband's care.
Kind regards.
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Review from Angela B (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff do all they can to ensure residents receive high levels of care. They keep relatives up to date and are excellent communicators.
The manager has high levels of visibility and is approachable and always happy to help.
Admission to the home is conducted in a sensitive manner, offering reassurance
to residents and their families.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
Kind regards,
Rahi
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Review from K T (Respite Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived two days ago not knowing what to expect, everybody is friendly and smiley. Nothing is too much trouble, they do not mind how many questions you ask, no matter how silly it may be. That goes for nighttime too. I am not a good sleeper, they encourage me to go back to bed, no matter how many
times I got up, with nothing but kindness, even to middle of the night cup of tea.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe're delighted to hear about your positive experience at Florence Grogan House. Our team is dedicated to providing a warm and welcoming environment and your comfort is our top priority. We're here to ensure your stay is as pleasant as possible. Thank you for sharing your kind words with us.
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Review from Karen D (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad went into the dementia household at Florence Grogan House. Putting a loved one into care was a difficult decision for us and we were grateful to all of the staff for reassuring us that they would care and support Dad as he settled in. They kept the family informed as to his progress in the early
days and continued to update us over the following weeks. The manager and his team all contribute to caring for the residents and go out of their way to ensure that they are kept safe and that their individual care needs are met. We were able to visit as often as we liked and were always made to feel welcome. It was a happy place to be, and the staff put a smile even during the most challenging of times.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe understand how emotional and challenging it can be to transition your loved one into a care home, and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your dad during this important time.
Kind regards.
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Review from Pauline B (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is an extremely emotional time taking your mum away from her home for the last time. Arrived at the care home and the staff were absolutely amazing, so caring, friendly and welcoming. As time has gone on, I have no worries about the level of care, from management to domestics, my mum receives from
them. It is, and feels, very homely and a pleasure to visit.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseWe understand how emotional and challenging it can be to transition your loved one into a care home and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your mum during this important time. Kind regards.
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Review from S D (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home very clean and tidy. Staff friendly and helpful, lots of activities and well organised. Father always clean and care needs attended to very well.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for sharing your experience with us. We are delighted to know you are satisfied with your father's care. Our team ensures to maintain high-quality care at all times.

Kind regards
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Review from Christine S (Daughter of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative moved to Florence Grogan two months ago; she had used the home for regular daycare and respite. The team are friendly, caring and professional. My relative's room is bright, spacious, always clean and well looked after. The bed linen and towels are always clean and well-kept. I am really
happy with the overall experience and service provided.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.
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Review from Leslie S (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is the main carer for my mother, so whilst she was away on a much needed holiday, I looked after mum. I found the staff and management at Florence Grogan House to be caring, considerate and above all friendly to my mum. They displayed a calm and reassuring attitude, which really helps mum
to settle. Well done and thank you to everyone.
Reply from Mandy Low, Area Manager at Florence Grogan HouseThank you for your positive feedback regarding the care your Mum receives here at Florence Grogan
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Review from Keith L (Son of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff taking great care of Mum, very friendly.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseDear Keith,
Thank you for sharing your experience. We are delighted to know your mum is well cared for and we will strive to provide the best care in the future too. Your 5-star review is passed on to the Florence Home team and they appreciate your feedback.
Best Regards,
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Review from L C (Respite Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My week's respite stay at Florence Grogan was a really lovely experience. The home is an institution in Chester and the residents and staff are mainly local. It has a very friendly atmosphere and the staff are mainly long-serving and know their residents well which makes for a very homely environment.
Over time the facilities have been updated but unfortunately, as I was self-isolating and only in the home, recovering after a hip replacement, for a week so I could not enjoy them. One suggestion that I would make is that staff ask the service user what their food/drink preference was. Some staff had a tendency to make assumptions which was frustrating.
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Review from D W (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into Florence Grogan House in May and has enjoyed every moment of being here as she was very worried about moving into a home. The staff made her feel at ease straight away and the home is very friendly and homely which is great.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Florence Grogan House is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 209 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Florence Grogan House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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