Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.8 43 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
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Care Provided by Florence Grogan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Ashbrook (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Florence Grogan House Reviews (43)

9.8

Florence Grogan House has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years.
Over all time Florence Grogan House has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Florence Grogan House
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Total of 43, showing 1-20
Review from Stefanie D (Niece of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A relative of mine has recently become a resident at Florence Grogan House. The staff are very caring and friendly. Everywhere is spotless, food is good.
I definitely recommend Florence Grogan House as an excellent care home.
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Review from Susan J (Daughter of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for 3 years and is settled and happy.
The staff are always friendly, respectful and patient with both myself and mum. Any queries are always dealt with efficiently, with mum's wellbeing at the heart of everything.
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Review from Elizabeth M (Friend of Resident) published on 15 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Jackie is always very happy, she loves her carers, they are very supportive and show her love and care. I visit once per week, always greeted with a cuppa and a catch up on how she is.
Great place for the elderly to be.
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Review from N H (Nephew of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All areas of care home run to a high standard. Caring and dedicated staff. Would happily recommend.
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Review from Ingrid M (Cousin of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning, my cousin was treated with great care. A most welcoming atmosphere throughout the home. The staff are amazing and go out of their way to help anyone.
The rooms are lovely, and everywhere is exceptionally clean. The food is good, and lots of activities going on for the residents.
I
would definitely recommend Florence Grogan House, it's such a happy environment.
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Review from Laila K (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is genuinely cared for and supported every day which has brought our whole family peace of mind.
Family always feel listened to.
Staff compassion shines through in everything they do, and we're truly grateful for the care they provide.
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Review from Sheila C (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to visit my mum recently, the staff were very welcoming as always. Mum was very happy and content, and was clean and tidy, which is very comforting to see. The staff work very hard to make sure the smooth running of the home and that residents are happy. The home appears to have a brilliant
management team, which reflects on the staff. Which is always good to see. Staff only perform if treated fairly and with respect.
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Review from Katie H (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident for a few years now & absolutely loves living here. We were worried about him being transferred to a home but wow were we wrong because he's living his best life. He loves all the staff & they love him. The events & activities are made to cover every
residents needs & interest. Relatives & friends are welcome to join in as well which is always fun. All in all it's a 100/100 for us! X
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you so much, Katie, for your wonderful and heartfelt review of Florence Grogan House. We are delighted to hear that your father-in-law is so happy and truly enjoying life at the home. We understand how emotional and worrying the decision to move a loved one into care can be, so it means so much to know that he feels settled, supported, and surrounded by people who genuinely care for him.
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Review from Matt m (Friend of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respite care for my mother in law has been exceptional Florence Grogan house has been nothing short of amazing from staff to cleanliness of the home is fabulous my mother in law with dementia thinks she is staying in a hotel a great comfort to my partner who was the sole carer for her mother we are
both very happy with the care my mother in law is receiving
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you so much for your wonderful review and kind words about Florence Grogan House.
We are delighted to hear that your mother-in-law's respite care experience has been such a positive one and that both you and your partner feel reassured and supported during this important time. Supporting families and providing compassionate, person-centred dementia care in a safe, welcoming, and comfortable environment is at the heart of everything we do. Thank you again for your trust, support, and for taking the time to share your experience with Florence Grogan House.
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Review from Anne L (Friend of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Efficiently run, clean, friendly and polite staff.
Can't comment on management, food and drink, activities and value for money. No experience of these.
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Review from Sue J (Niece of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care that my aunt received during her time at Florence Grogan. The manageress runs this home with impeccable professionalism which ensures that all residents are looked after in the most safe and compassionate way. It is a very homely environment which made it so
much easier for my aunt to leave her own home. The manageress ensured that her family were included in every process and were always treated with such friendliness. I will always be grateful for my aunt receiving the very best of care which made me feel totally content that she was totally safe and happy.
A very big thank you to the excellent manageress and all her hard working and caring staff. You all do such a wonderful job.
Reply from Omkar Naik, Marketing Admin at Florence Grogan HouseThank you so much for your kind words. We always ensure to keep a warm, homely environment for our residents. I will pass your sentiments onto the home team. Your review means a lot to us.
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Review from S R (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kindness , compassion, and thoughtfulness:
Staff exceed expectations in their caring nature and demonstrate genuine warmth and empathy. Care plans are personalized to individual needs, enabling residents to maintain routines and make meaningful life choices where possible.
A family-like environment
where residents and their families feel supported and valued.
Everyone is welcoming.My mum has been at the home for nearly 2years and has always been well looked after, they have many activities that the residents can attend and enjoy, they have outings, disco's, birthday parties for residents to celebrate. Plus much much more. From cleaners to cooks to nursing staff each member of the team are outstanding within their rolls at the home. All residents are always happy. I know my mum is always looked after and never have to worry.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your wonderful review. We're delighted to hear that your mum has been happy with tailored care at Florence Grogan House. ur team is committed to providing compassionate, personalised care while creating a warm, family-like care home environment with engaging activities and celebrations for residents. I will pass your kind sentiments onto the home team.
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Review from J D (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after and is as happy as she would be anywhere.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your kind words. We're glad to hear your mum is well looked after and content at Florence Grogan House.
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Review from S G (Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience. Kindness, courtesy, thoughtfulness. I was impressed with how the more 'difficult' residents were respected and treated. There was a great 'informal' but very professional attitude. Standards are very high. Food excellent. Respectful atmosphere.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your wonderful feedback. We are glad to hear you are happy with the care provided at Florence Grogan House. Kind regards.
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Review from C C (Regular Volunteer) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very pleasant experience. The staff are all helpful and pleasant, they go beyond just doing a job, they are all willing to go that extra mile to provide good care and help to residents and guests alike. Not just a job but dedication. Management is excellent.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your kind words. Going the extra mile is at the heart of what we do, and I will pass your kind sentiments onto the home team.
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Review from J B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really apprehensive about my 96 year old dad going into a care home when he could no longer care for himself at home. I needn't have worried because the care he receives is exceptional. The staff are all very professional, well led by an excellent management team.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for sharing your experience. We're so glad to hear that your dad is happy with the care at Florence Grogan House. Kind regards.
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Review from M M (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is looked after with the best care from all the staff. Her room is immaculate, and we as a family are very happy with the care she receives. The staff are always friendly and welcoming and very professional at all times. We even get a lovely cuppa when we visit.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your kind words. We're so happy to hear that your mum is receiving the best care, and your support means a lot to us.
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Review from L R (Ex Family Member) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I walk into Florence Grogan you feel at home. All the staff including management make me feel welcome. The home smells clean and all the residents who I speak to are very happy. My ex husbands Nan has been in Florence Grogan since November 2023 and I can honestly say I've never seen her so happy.
When I come to visit the staff offer my a hot drink and can not do enough. The care staff are so attentive to all the residents which is amazing to see.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your wonderful feedback. We're delighted to hear that Florence Grogan feels like home and your Nan is so happy here. Our team strives to create a warm, welcoming, and caring environment for all residents. We appreciate your support.
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Review from S P (Friend of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find most of the staff pleasant and polite but there is an exception. I visit a lady who is elderly and she is very happy with the care she receives but will always say that the majority of carers (staff) are good with her and have time for her but there are exceptions.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
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Review from J D (Daughter of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became a resident of Florence Grogan House after a number falls at the beginning of this year. I find the staff to be caring and friendly and treat my dad with dignity. They took the time to understand his needs and make him welcome. The managers have been very generous with their time and have
helped me through the process. Thank you.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan HouseThank you for your kind words. We're delighted to hear that your dad feels welcomed and well cared for at Florence Grogan House. Our team is committed to providing person-tailored care, and it's wonderful to know that our efforts have made a positive impact. Kind regards.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Florence Grogan House is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 209 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Florence Grogan House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence Grogan House

What types of Care is Florence Grogan House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Grogan House have?

There are 40 Single Rooms.

What are the Facilities & Services at Florence Grogan House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Grogan House to the centre of Chester?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Grogan House to verify any information. View our terms and conditions. Florence Grogan House has an Enhanced Service - more info.