Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.7 33 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ian Grindley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (14)

Florence Grogan House Reviews (33)

9.7

Florence Grogan House has a Review Score of 9.7 (9.717) out of 10, based on 21 reviews in the last 2 years.
Over all time Florence Grogan House has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Florence Grogan House
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Total of 33, showing 1-20
Review from J D (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after and is as happy as she would be anywhere.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. We're glad to hear your mum is well looked after and content at Florence Grogan House.

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Review from S G (Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience. Kindness, courtesy, thoughtfulness. I was impressed with how the more 'difficult' residents were respected and treated. There was a great 'informal' but very professional attitude. Standards are very high. Food excellent. Respectful atmosphere.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your wonderful feedback. We are glad to hear you are happy with the care provided at Florence Grogan House. Kind regards.

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Review from C C (Regular Volunteer) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very pleasant experience. The staff are all helpful and pleasant, they go beyond just doing a job, they are all willing to go that extra mile to provide good care and help to residents and guests alike. Not just a job but dedication. Management is excellent.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. Going the extra mile is at the heart of what we do, and I will pass your kind sentiments onto the home team.

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Review from J B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really apprehensive about my 96 year old dad going into a care home when he could no longer care for himself at home. I needn't have worried because the care he receives is exceptional. The staff are all very professional, well led by an excellent management team.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your experience. We're so glad to hear that your dad is happy with the care at Florence Grogan House. Kind regards.

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Review from M M (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is looked after with the best care from all the staff. Her room is immaculate, and we as a family are very happy with the care she receives. The staff are always friendly and welcoming and very professional at all times. We even get a lovely cuppa when we visit.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. We're so happy to hear that your mum is receiving the best care, and your support means a lot to us.

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Review from L R (Ex Family Member) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I walk into Florence Grogan you feel at home. All the staff including management make me feel welcome. The home smells clean and all the residents who I speak to are very happy. My ex husbands Nan has been in Florence Grogan since November 2023 and I can honestly say I've never seen her so happy.
When I come to visit the staff offer my a hot drink and can not do enough. The care staff are so attentive to all the residents which is amazing to see.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your wonderful feedback. We're delighted to hear that Florence Grogan feels like home and your Nan is so happy here. Our team strives to create a warm, welcoming, and caring environment for all residents. We appreciate your support.

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Review from S P (Friend of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find most of the staff pleasant and polite but there is an exception. I visit a lady who is elderly and she is very happy with the care she receives but will always say that the majority of carers (staff) are good with her and have time for her but there are exceptions.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from J D (Daughter of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became a resident of Florence Grogan House after a number falls at the beginning of this year. I find the staff to be caring and friendly and treat my dad with dignity. They took the time to understand his needs and make him welcome. The managers have been very generous with their time and have
helped me through the process. Thank you.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. We're delighted to hear that your dad feels welcomed and well cared for at Florence Grogan House. Our team is committed to providing person-tailored care, and it's wonderful to know that our efforts have made a positive impact. Kind regards.

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Review from M E (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was well looked after by the staff and management who always had time for her. Mum was very happy there.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your thoughts with us. We are happy to know that your mother was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards

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Review from Peter D (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was reluctant to leave her home, understandably after so long in the same house, but the manager and staff put her mind at rest over the move.
From the start she was made welcome, and treated with love and affection by the staff.
This greatly helped ease her transition, and continues to
do so.
Thanks to all the management and staff at Florence Grogan House!
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how difficult it can be to transition from one's home, and we're glad that our team could provide the support and care needed to ease this process for her. Our resident's well-being is our utmost priority. I'll forward your warm sentiments to our home team.

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Review from Hilda B (Respite Resident) assisted by family/friend published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home for two weeks respite, all the staff made me welcome and nothing was too much trouble. I would recommend Florence Grogan House to everyone, the food is excellent and the staff are so kind, had my hair cut by a wonderful hairdresser. Please keep up the good work. I hope to return soon.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for you and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.

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Review from Dawn L (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Florence Grogan for nearly 15 months, unfortunately, she passed away. My pain of losing Mum was greatly eased by the management and staff. The care she received was exceptional -nothing was too much trouble.
When I stayed the night before her passing, a staff member finished work and
came back with tea for myself and my husband - so kind and thoughtful. I will always be in debt to these lovely people who make a real heart-felt difference in difficult times. You are all truly amazing, and it needs recognising.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are deeply saddened by the loss of your mum, and our heartfelt condolences go out to you and your family during this difficult time. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.

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Review from S B (Son of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was here for two weeks of respite the moment we walked into Florence Grogan we were made welcome by all the staff the carer my 97-year-old mother received was fantastic and we will always be grateful to you.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care. Kind regards

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Review from Adam S (Grandson of Resident) published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for taking excellent care of my grandmother even though she doesn't know who we are. I know she is surrounded by the kindest, most caring people and I thank you for that. Keep up the good work.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for your grandmother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.

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Review from Deborah W (Daughter of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mother's care. I am so pleased that she is so well looked after. The dining tables at Christmas were wonderful, you could have been in a five-star hotel. The activities and outings are well thought out. The staff are very caring towards all the residents, who are happy when I
chat to them. Well done Florence Grogan House, big thanks.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.

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Review from A G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On first impression I found Florence Grogan House to be a warm, welcoming place, a little chaotic which I liked. The staff seemed happy and friendly to residents and families (it's hard to put a loved one into care when they have always said they never wanted to go). My father is not a mixer so the
activities though varied were not for him. Not having had any dealings with care homes before the price was a bit of a shock but money paid for heating, lighting, cleaning, staffing, washing and meals so not complaining. We went into this with a lot of trepidation but it has turned out as a positive experience for both my father and I. The fear has gone and would if necessary seek to place him back there, no qualms at all, even from him.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We truly appreciate your kind words about Florence Grogan House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.

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Review from C M (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Florence Grogan for a short period, during which she was treated with overwhelming care and dignity by the wonderful staff. The manager was such a caring and supportive person both to my mother and the family.
We will always be so very grateful for the love and support we all received
whilst my mother was at Florence Grogan.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from S L (Wife of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a lovely relaxing week of respite care. It's his 2nd visit and he likes it. Having familiar, friendly people to welcome him is so good for his confidence. It's a very well-run, efficient and friendly care home. Well done all of the team, and thank you!
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your husband's care.
Kind regards.

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Review from Angela B (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff do all they can to ensure residents receive high levels of care. They keep relatives up to date and are excellent communicators.
The manager has high levels of visibility and is approachable and always happy to help.
Admission to the home is conducted in a sensitive manner, offering reassurance
to residents and their families.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
Kind regards,
Rahi

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Review from Sue J (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute Mum arrived at the care home, she was welcomed by the manager and all the staff on duty. The care home has such a homely feel, and my mind was put to rest knowing Mum would fit in.
It's 4 months on, and she is so at home; she has improved so much and couldn't be happier. I can't thank
all the staff enough for their ongoing care and support.
Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards.

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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Florence Grogan House is calculated as follows: ( (186 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 251 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Florence Grogan House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence Grogan House

What types of Care is Florence Grogan House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Grogan House have?

There are 40 Single Rooms.

What are the Facilities & Services at Florence Grogan House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Grogan House to the centre of Chester?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Grogan House to verify any information. View our terms and conditions. Florence Grogan House has an Enhanced Service - more info.