Shelley Road, Blacon, Chester CH1 5XA
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.
The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.
A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
Group: Minster Care Group
Person in charge: Wendy Hope (Manager)
Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 40
Rooms with ensuite WC: 15
Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Florence Grogan House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Florence Grogan House has a Review Score of 7.7 (7.708)
The Review Score of 7.7 (maximum of 10) for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Florence Grogan House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Florence Grogan House is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.125 Points relating to the number of positive Reviews for Florence Grogan House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Florence Grogan House?
Reviewer Connection to Florence Grogan House
Submitted from a Postal Card by N S on Tuesday 10 May 2016. Relates to April 2016.
The review of the "Florence Grogan House" facility is taken from almost daily visits from 1st February 2016 to April 2016. My main feedback has to do to with the staff employed at his facility. From the management to the carers, kitchen staff, cleaners, laundry, personal, the complete people operation has to be assessed as first class. The emphasis is on "care" and understanding of the residents and support for relatives and friends. There are many extremely experienced staff with many years supporting valuable people. Consideration has to be given to the very difficult physical and mental pressures accepted by all staff. 10/10.
How likely would you be to recommend Florence Grogan House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Wendy Hope, Home Manager at Florence Grogan House responded to this review on 10 May 2016:
Thank you very much for this lovely feedback - it's greatly appreciated by all our staff.
There are currently no awards/recognitions posted yet for Florence Grogan House
There are currently no Care Home Idol entrants who have performed at Florence Grogan House