






Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.
The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.
A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
Care Provided by Florence Grogan House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Florence Grogan House to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Emma Ashbrook (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1997
Room Information
- Single Rooms (40)
Florence Grogan House Reviews (59)
Florence Grogan House has a Review Score of 9.9 (9.897) out of 10, based on 34 reviews in the last 2 years.
Over all time Florence Grogan House has 59 reviews.
my relative has been at Florence Grogan House for several months. As always when I visit, I always receive a warm welcome from both staff and management. My relative is very happy always says how caring everyone is.
my relative has been at Florence Grogan House for several months. As always when I visit, I always receive a warm welcome from both staff and management. My relative is very happy always says how caring everyone is.
The atmosphere is very welcoming and nothing is too much trouble for staff both towards residents and families.
The activities are also much...
The atmosphere is very welcoming and nothing is too much trouble for staff both towards residents and families.
The activities are also much more varied with more opportunities for residents to enjoy a timetable of events.
My mum has been poorly as of late and all staff have treated her with such kindness and care as if it was their own relative for which I am extremely grateful, to see my loved one being looked after so well. Thank you
Thank you for your kind words. We're pleased you've noticed the improvements in the home and activities. I will pass on your sentiments with the home team.
My mum has been residing in Florence Grogan for 6 months now and she lloves it there.Like every family member I was hesitant about mum moving into residential care however I need not of worried as the staff are so friendly,caring and attentive.
My mum has been residing in Florence Grogan for 6 months now and she lloves it there.Like every family member I was hesitant about mum moving into residential care however I need not of worried as the staff are so friendly,caring and attentive.
Thank you, Diane. It's lovely to hear your mum is so happy at Florence Grogan. We understand what a big step moving into care can be, and we're pleased our team's warmth and attentiveness have helped put your mind at ease.
This home is superb. Their standard of care and the attention they pay to residents can't be underestimated. They have taken my dad under their wing and look after him as if he was one of the family. All the staff care greatly about the residents and want the best for them. Emma and Marie do a...
This home is superb. Their standard of care and the attention they pay to residents can't be underestimated. They have taken my dad under their wing and look after him as if he was one of the family. All the staff care greatly about the residents and want the best for them. Emma and Marie do a great job of leading the home. Shirley, Becky, Elsie, Krish, Jerry, Molly and Priya as well as all the other carers all take such great care and attention and have real affection for my dad. Losing his wife and then his dementia worsening has been hard on him but they all make him feel a part of everything and let him sing and dance to keep his spirits up. I'd recommend Florence Grogan to anyone looking for a real personal touch to their loved ones care.
Thank you for your heartfelt words. We're so pleased your dad feels part of the family at Florence Grogan and enjoys singing and dancing with us. We'll share your appreciation with Emma, Marie and the whole team, who will be touched by your recommendation.
My Mum has been at "FloGro" for over three years now and I have always been extremely impressed with the care she receives there.
The staff are caring and thoughtful; always bringing her the extra mugs of tea and favourite treats she loves so much. She is treated with dignity in terms of...
My Mum has been at "FloGro" for over three years now and I have always been extremely impressed with the care she receives there.
The staff are caring and thoughtful; always bringing her the extra mugs of tea and favourite treats she loves so much. She is treated with dignity in terms of personal care and respect of her wishes.
There's a great range of imaginative activities. Recently they've been entertained by a Roman centurion, an Irish dancer and an Elvis impersonator. As well as regular crafts, music and dancing. Mum particularly enjoys the inter generational sessions when tiny nursery age children come in to do joint musical activities with the residents.
The building is always clean and well run.
I've visited fancier care homes but they didn't feel like home. FloGro feels like a real home and my Mum (who was adamant she was never going into a home and isn't the easiest person to please) feels settled, happy, safe and at home there.
Thank you, Zena. Hearing that Florence Grogan House feels like a real home to your mum means so much. From her favourite treats to the nursery visits, we're delighted these personal touches help her feel happy and settled. We'll gladly share your lovely words with our team.
Having read good reports about Florence Grogan House, I was not disappointed when Phyllis took up residency there. She has been made so welcome + encouraged to settle in by the most wonderful caring, kind + thoughtful staff. My mind is at rest by the care she receives and to see her settled in and...
Having read good reports about Florence Grogan House, I was not disappointed when Phyllis took up residency there. She has been made so welcome + encouraged to settle in by the most wonderful caring, kind + thoughtful staff. My mind is at rest by the care she receives and to see her settled in and enjoying her new home.
Thank you for your thoughtful review. We're so pleased your relative has settled in and is enjoying life at Florence Grogan House. Knowing our team's care has given you peace of mind means a lot to us.
Florence Grogan has proved to be an excellent care home. Phyllis settled in very quickley & all the staff have been kind, caring & very supportive to Phyllis, her family & friends. At a time of uncertainty the whole experience has been made smoother & easy as a result of caring professional and...
Florence Grogan has proved to be an excellent care home. Phyllis settled in very quickley & all the staff have been kind, caring & very supportive to Phyllis, her family & friends. At a time of uncertainty the whole experience has been made smoother & easy as a result of caring professional and above all kind staff. The home is clean with excellent facilities & lots of fun activities and entertainment that includes everyone
Thank you, Philip. We're delighted your relative settled in so quickly at Florence Grogan and that our team helped make an uncertain time easier for everyone. Your lovely comments about their kindness and our inclusive activities are much appreciated.
My cousin / aunt has been at Florence Grogan for about 2 months after psychiatric hospital care. She is so well cared for at FloGro and thriving. Staff are attentive, kindly and responsive. I am always welcomed as a visitor. I have not seen my relative so happy, safe and secure for a very long...
My cousin / aunt has been at Florence Grogan for about 2 months after psychiatric hospital care. She is so well cared for at FloGro and thriving. Staff are attentive, kindly and responsive. I am always welcomed as a visitor. I have not seen my relative so happy, safe and secure for a very long time. Thank you all.
Thank you, Helen. It's lovely to hear your relative is happy with tailored care at Florence Grogan. We're pleased you always feel welcome, and we'll share your kind words with the team.
I find the care given to my Aunt and Uncle to be of a very high standard. They always appear clean and well cared for, even putting on weight. We have no hesitation in recommending this home, it is not all frills, but the care is exceptional and that's what matters. All the staff are approachable...
I find the care given to my Aunt and Uncle to be of a very high standard. They always appear clean and well cared for, even putting on weight. We have no hesitation in recommending this home, it is not all frills, but the care is exceptional and that's what matters. All the staff are approachable and have time to discuss things about my Aunt & Uncle. Thank You.
Thank you for your genuine and kind words. It makes us happy to know that you are impressed with the high standard care of your aunt and uncle at Florence Grogan House. We will pass on your kind words onto the team.
Our Aunt and Uncle reside at Florence Grogan Care Home. As they are married the home have accomodated them in bedrooms next to each other. The care is very good and if they have any concerns they always phone me. Today they celebrated their 72nd Wedding Anniversary and the staff pulled out all the...
Our Aunt and Uncle reside at Florence Grogan Care Home. As they are married the home have accomodated them in bedrooms next to each other. The care is very good and if they have any concerns they always phone me. Today they celebrated their 72nd Wedding Anniversary and the staff pulled out all the stops to help celebrate the special occasion. My Aunt and Uncle always appear smart and well cared for
Thank you for your review. It is lovely to know that your Aunt and Uncle are well settled in and they really are an example to us all - 72 years together! We are grateful to have them as part of our home family. Thank you again for trusting Florence Grogan House with their care.
The most caring staff you could wish for. Keeps everyone smiling. They make sure everyone is happy and cared for. Always welcoming to visitors and will go above and beyond to make sure my dad is ok. Can't recommend enough.
The most caring staff you could wish for. Keeps everyone smiling. They make sure everyone is happy and cared for. Always welcoming to visitors and will go above and beyond to make sure my dad is ok. Can't recommend enough.
Thank you, Mark, for your wonderful feedback. We're delighted to hear that your dad is happy and that you find the team so welcoming and supportive. Your kind recommendation means a lot to us.
Well done team!!
Well done team!!
Thank you for your feedback. We are glad that you found our team professional and that you would happily recommend Florence Grogan House. It means a lot to us.
Transistion into residential home could not have been any better. Staff were amazing well looked after I work in care myself, and know what a brilliant job you guys do.
Transistion into residential home could not have been any better. Staff were amazing well looked after I work in care myself, and know what a brilliant job you guys do.
Thank you for your wonderful review. We are happy to know that you are satisfied with the high quality care provided at Florence Grogan House.
Whenever I visit my sister I am always struck by what a great atmosphere pervades throughout the care home. Both the residents and staff all come over as being very happy to be there.
Whenever I visit my sister I am always struck by what a great atmosphere pervades throughout the care home. Both the residents and staff all come over as being very happy to be there.
Thank you for your lovely review. We are glad to know that you are happy with your sisters tailored care at Florence Grogan House.
My sister was welcomed into Florence Grogan House last year after a very upsetting year both physically and mentally. The staff have been wonderful in that she is now able to function in a way which she finds quite acceptable.
My sister was welcomed into Florence Grogan House last year after a very upsetting year both physically and mentally. The staff have been wonderful in that she is now able to function in a way which she finds quite acceptable.
Thank you for your wonderful feedback. We are happy to know that you are happy with the tailored care provided to your sister at Florence Grogan House. Thank you again for your review, it means a lot to us.
A comfortable, friendly & supportive place
A comfortable, friendly & supportive place
Thank you for your kind words. It really means a lot to us.
There is a lovely homely atmosphere at Florence Grogan house which is down to all the hard working staff.
There is a lovely homely atmosphere at Florence Grogan house which is down to all the hard working staff.
Thank your for your kind words. Our team strives to maintain high-quality care at all times. We will surely pass your review onto the team.
The staff are always friendly, respectful and patient with both myself and mum. Any queries are always dealt with efficiently, with mum's wellbeing at the heart of everything.
The staff are always friendly, respectful and patient with both myself and mum. Any queries are always dealt with efficiently, with mum's wellbeing at the heart of everything.
Thank you for your feedback. We are glad to know that you are satisfied with your mum's care at Florence Grogan House and entrusting us with her care.
I definitely recommend Florence Grogan House as an excellent care home.
I definitely recommend Florence Grogan House as an excellent care home.
Thank your for your kind words. We are grateful to know that you are happy with your relative's tailored care at Florence Grogan House. We will surely pass your kind review on to the team.
Great place for the elderly to be.
Great place for the elderly to be.
Thank you for your detailed feedback. We are very grateful that your friend is happy with the tailored care at Florence Grogan House. We will make sure your kind words are passed on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Florence Grogan House.
There are no upcoming events for Florence Grogan House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Florence Grogan House.
Accreditations
There are no accreditations posted yet for Florence Grogan House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Florence Grogan House
How much does Florence Grogan House cost?
The care home lists weekly fees per person from £1,000 for residential care (respite from £1,150) and from £1,150 for residential dementia care (respite from £1,200). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Florence Grogan House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Florence Grogan House have?
There are 40 Single Rooms.
What are the Facilities & Services at Florence Grogan House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Florence Grogan House to the centre of Chester?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Grogan House to verify any information. View our terms and conditions. Florence Grogan House has an Enhanced Service -what an Enhanced Service includes.