Search...

Florence Grogan House

Shelley Road, Blacon, Chester, Cheshire CH1 5XA
Minster Care Group Logo
Jobs
Florence Grogan House logo
Florence Grogan House, Chester
Florence Grogan House, Chester
Florence Grogan House, Chester

Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.

Care Provided by Florence Grogan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,150
Residential Dementia CareFrom £1,150From £1,200

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Ashbrook (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Florence Grogan House Reviews (50)

Submit a Review
9.9

Florence Grogan House has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years. Over all time Florence Grogan House has 50 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Florence Grogan House
Loading...
Showing 50 reviews matching selected criteria
Review from Mark B (Son of Resident) published on 6 August 2026 Submitted via Website
Overall Experience

The most caring staff you could wish for. Keeps everyone smiling. They make sure everyone is happy and cared for. Always welcoming to visitors and will go above and beyond to make sure my dad is ok. Can't recommend enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ingrid M (Cousin of Resident) published on 30 July 2026 Submitted via Postal Card
Overall Experience
Always a warm welcome by staff and management when I visit my relative.
Everything about Florence Grogan House is excellent, good food, cleanliness activities etc.

My relative is very happy there

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan S (Niece of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience
My aunt moved in March 2025. She was obviously very anxious but ALL the staff from cleaners to manager helped the move run smoothly. We would recommend Florence Grogan to anyone.

Well done team!!

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your feedback. We are glad that you found our team professional and that you would happily recommend Florence Grogan House. It means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin T S J (Relative of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

Transistion into residential home could not have been any better. Staff were amazing well looked after I work in care myself, and know what a brilliant job you guys do.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your wonderful review. We are happy to know that you are satisfied with the high quality care provided at Florence Grogan House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard P (Brother of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

Whenever I visit my sister I am always struck by what a great atmosphere pervades throughout the care home. Both the residents and staff all come over as being very happy to be there.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your lovely review. We are glad to know that you are happy with your sisters tailored care at Florence Grogan House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm S (Brother of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

My sister was welcomed into Florence Grogan House last year after a very upsetting year both physically and mentally. The staff have been wonderful in that she is now able to function in a way which she finds quite acceptable.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your wonderful feedback. We are happy to know that you are happy with the tailored care provided to your sister at Florence Grogan House. Thank you again for your review, it means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J S (Sister-in-law of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

A comfortable, friendly & supportive place

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your kind words. It really means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Helena F (Daughter-in-law of Resident) published on 23 June 2026 Submitted via Postal Card
Overall Experience
Staff are always friendly and helpful and show great care towards residents.

There is a lovely homely atmosphere at Florence Grogan house which is down to all the hard working staff.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank your for your kind words. Our team strives to maintain high-quality care at all times. We will surely pass your review onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan J (Daughter of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience
Mum has been in the home for 3 years and is settled and happy.

The staff are always friendly, respectful and patient with both myself and mum. Any queries are always dealt with efficiently, with mum's wellbeing at the heart of everything.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your feedback. We are glad to know that you are satisfied with your mum's care at Florence Grogan House and entrusting us with her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stefanie D (Niece of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience
A relative of mine has recently become a resident at Florence Grogan House. The staff are very caring and friendly. Everywhere is spotless, food is good.

I definitely recommend Florence Grogan House as an excellent care home.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank your for your kind words. We are grateful to know that you are happy with your relative's tailored care at Florence Grogan House. We will surely pass your kind review on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth M (Friend of Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience
Jackie is always very happy, she loves her carers, they are very supportive and show her love and care. I visit once per week, always greeted with a cuppa and a catch up on how she is.

Great place for the elderly to be.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your detailed feedback. We are very grateful that your friend is happy with the tailored care at Florence Grogan House. We will make sure your kind words are passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from N H (Nephew of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

All areas of care home run to a high standard. Caring and dedicated staff. Would happily recommend.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your kind words. I will share your feedback with the home team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laila K (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card
Overall Experience
My mother is genuinely cared for and supported every day which has brought our whole family peace of mind.
Family always feel listened to.

Staff compassion shines through in everything they do, and we're truly grateful for the care they provide.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your review. It is wonderful to know that your mother is well settled and that you are happy with the personalised care at Florence Grogan House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila C (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

When I came to visit my mum recently, the staff were very welcoming as always. Mum was very happy and content, and was clean and tidy, which is very comforting to see. The staff work very hard to make sure the smooth running of the home and that residents are happy. The home appears to have a brilliant management team, which reflects on the staff. Which is always good to see. Staff only perform if treated fairly and with respect.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your kind review. It is wonderful to know that your mum is happy with the tailored care at Florence Grogan House. We will surely pass your kind words onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Matt m (Friend of Resident) published on 18 May 2026 Submitted via Website
Overall Experience

Respite care for my mother in law has been exceptional Florence Grogan house has been nothing short of amazing from staff to cleanliness of the home is fabulous my mother in law with dementia thinks she is staying in a hotel a great comfort to my partner who was the sole carer for her mother we are both very happy with the care my mother in law is receiving

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House
Thank you so much for your wonderful review and kind words about Florence Grogan House.

We are delighted to hear that your mother-in-law's respite care experience has been such a positive one and that both you and your partner feel reassured and supported during this important time. Supporting...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Katie H (Daughter of Resident) published on 18 May 2026 Submitted via Website
Overall Experience

My father in law has been a resident for a few years now & absolutely loves living here. We were worried about him being transferred to a home but wow were we wrong because he's living his best life. He loves all the staff & they love him. The events & activities are made to cover every residents needs & interest. Relatives & friends are welcome to join in as well which is always fun. All in all it's a 100/100 for us! X

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you so much, Katie, for your wonderful and heartfelt review of Florence Grogan House. We are delighted to hear that your father-in-law is so happy and truly enjoying life at the home. We understand how emotional and worrying the decision to move a loved one into care can be, so it means so much to know that he feels settled, supported, and surrounded by people who genuinely care for him.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne L (Friend of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience
Efficiently run, clean, friendly and polite staff.

Can't comment on management, food and drink, activities and value for money. No experience of these.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you for your lovely words. We are gald that you loved the efficiency of our staff at Florence Grogan House. We will surely pass on your words onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
No Rating
Review from Sue J (Niece of Resident) published on 19 November 2025 Submitted via Website
Overall Experience
I cannot speak highly enough of the care that my aunt received during her time at Florence Grogan. The manageress runs this home with impeccable professionalism which ensures that all residents are looked after in the most safe and compassionate way. It is a very homely environment which made it so much easier for my aunt to leave her own home. The manageress ensured that her family were included in every process and were always treated with such friendliness. I will always be grateful for my aunt receiving the very best of care which made me feel totally content that she was totally safe and happy.

A very big thank you to the excellent manageress and all her hard working and caring staff. You all do such a wonderful job.

Reply from Omkar Naik, Marketing Admin at Florence Grogan House

Thank you so much for your kind words. We always ensure to keep a warm, homely environment for our residents. I will pass your sentiments onto the home team. Your review means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Daughter of Resident) published on 1 October 2025 Submitted via Website
Overall Experience
Kindness , compassion, and thoughtfulness:
Staff exceed expectations in their caring nature and demonstrate genuine warmth and empathy. Care plans are personalized to individual needs, enabling residents to maintain routines and make meaningful life choices where possible.
A family-like environment where residents and their families feel supported and valued.

Everyone is welcoming.My mum has been at the home for nearly 2years and has always been well looked after, they have many activities that the residents can attend and enjoy, they have outings, disco's, birthday parties for residents to celebrate. Plus much much more. From cleaners to cooks to nursing staff each member of the team are outstanding within their rolls at the home. All residents are always happy. I know my mum is always looked after and never have to worry.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your wonderful review. We're delighted to hear that your mum has been happy with tailored care at Florence Grogan House. ur team is committed to providing compassionate, personalised care while creating a warm, family-like care home environment with engaging activities and celebrations for residents. I will pass your kind sentiments onto the home team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J D (Son of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

Mum is well looked after and is as happy as she would be anywhere.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. We're glad to hear your mum is well looked after and content at Florence Grogan House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Florence Grogan House.

Upcoming Events

There are no upcoming events for Florence Grogan House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Florence Grogan House.

Accreditations

There are no accreditations posted yet for Florence Grogan House.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Florence Grogan House

What types of Care is Florence Grogan House registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence Grogan House have?

There are 40 Single Rooms.

What are the Facilities & Services at Florence Grogan House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Florence Grogan House to the centre of Chester?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Grogan House to verify any information. View our terms and conditions. Florence Grogan House has an Enhanced Service -more info.