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Florence Grogan House

Shelley Road, Blacon, Chester, Cheshire CH1 5XA
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Florence Grogan House, Chester
Florence Grogan House, Chester
Florence Grogan House, Chester

Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.

Care Provided by Florence Grogan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,150
Residential Dementia CareFrom £1,150From £1,200

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Ashbrook (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Florence Grogan House Reviews (50)

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9.9

Florence Grogan House has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years. Over all time Florence Grogan House has 50 reviews.

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Review from Pauline B (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

It is an extremely emotional time taking your mum away from her home for the last time. Arrived at the care home and the staff were absolutely amazing, so caring, friendly and welcoming. As time has gone on, I have no worries about the level of care, from management to domestics, my mum receives from them. It is, and feels, very homely and a pleasure to visit.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how emotional and challenging it can be to transition your loved one into a care home and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your mum during this important time. Kind regards.

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Review from S D (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card
Overall Experience

Care home very clean and tidy. Staff friendly and helpful, lots of activities and well organised. Father always clean and care needs attended to very well.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your experience with us. We are delighted to know you are satisfied with your father's care. Our team ensures to maintain high-quality care at all times.

Kind regards

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Review from Christine S (Daughter of Resident) published on 27 December 2022 Submitted via Postal Card
Overall Experience

My relative moved to Florence Grogan two months ago; she had used the home for regular daycare and respite. The team are friendly, caring and professional. My relative's room is bright, spacious, always clean and well looked after. The bed linen and towels are always clean and well-kept. I am really happy with the overall experience and service provided.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House
Thank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.

Kind regards.

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Review from Leslie S (Son of Resident) published on 13 October 2022 Submitted via Postal Card
Overall Experience

My sister is the main carer for my mother, so whilst she was away on a much needed holiday, I looked after mum. I found the staff and management at Florence Grogan House to be caring, considerate and above all friendly to my mum. They displayed a calm and reassuring attitude, which really helps mum to settle. Well done and thank you to everyone.

Reply from Mandy Low, Area Manager at Florence Grogan House

Thank you for your positive feedback regarding the care your Mum receives here at Florence Grogan

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Review from Keith L (Son of Resident) published on 3 June 2022 Submitted via Postal Card
Overall Experience

Staff taking great care of Mum, very friendly.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House
Dear Keith,
Thank you for sharing your experience. We are delighted to know your mum is well cared for and we will strive to provide the best care in the future too. Your 5-star review is passed on to the Florence Home team and they appreciate your feedback.

Best Regards,

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Review from L C (Respite Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

My week's respite stay at Florence Grogan was a really lovely experience. The home is an institution in Chester and the residents and staff are mainly local. It has a very friendly atmosphere and the staff are mainly long-serving and know their residents well which makes for a very homely environment. Over time the facilities have been updated but unfortunately, as I was self-isolating and only in the home, recovering after a hip replacement, for a week so I could not enjoy them. One suggestion that I would make is that staff ask the service user what their food/drink preference was. Some staff had a tendency to make assumptions which was frustrating.

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Review from D W (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card
Overall Experience

My mother came into Florence Grogan House in May and has enjoyed every moment of being here as she was very worried about moving into a home. The staff made her feel at ease straight away and the home is very friendly and homely which is great.

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Review from E J (Daughter of Resident) published on 5 November 2020 Submitted via Postal Card
Overall Experience
Excellent care.
Carers are like family members.
Plenty of fun and love all staff members.

Wonderful care home.

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Review from Gill A (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card
Overall Experience
Mum came here in December 2017. The care and support were excellent.
They became her family. The food and entertainment were also excellent.

Support to family members was amazing and valued, especially nearing the end of my mum's life.

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Review from Joan C (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience

My beloved Dad resided here for the last 3 years of his life. Although he had vascular dementia he became familiar With and cared deeply for his carers and the staff. He was always clean and well cared for when I visited him and I was always made welcome and kept informed of my father's health and well-being. My dad passed away there on 21st April 2020 comfortably and with dignity in his own bed with a member of staff by his side. His passing was so sudden by the time I arrived there dad had already gone but I was given the chance to sit with him to say goodbye and ask any questions I had. I chose this home for my father and I believe it was the right choice. Thank you to all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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