Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.8 43 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
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Care Provided by Florence Grogan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence Grogan House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Ashbrook (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)

Florence Grogan House Reviews (43)

9.8

Florence Grogan House has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years.
Over all time Florence Grogan House has 43 reviews.

Overall Experience
  • 35
  • 8
  • 0
  • 0
  • 0
Date Published
  • 43
  • 10
  • 12
  • 18
  • 25
Reviewer Connection to Florence Grogan House
  • 21
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from E J (Daughter of Resident) published on 5 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care.
Carers are like family members.
Plenty of fun and love all staff members.
Wonderful care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill A (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here in December 2017. The care and support were excellent.
They became her family. The food and entertainment were also excellent.
Support to family members was amazing and valued, especially nearing the end of my mum's life.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Joan C (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My beloved Dad resided here for the last 3 years of his life. Although he had vascular dementia he became familiar With and cared deeply for his carers and the staff. He was always clean and well cared for when I visited him and I was always made welcome and kept informed of my father's health and well-being.
My dad passed away there on 21st April 2020 comfortably and with dignity in his own bed with a member of staff by his side. His passing was so sudden by the time I arrived there dad had already gone but I was given the chance to sit with him to say goodbye and ask any questions I had. I chose this home for my father and I believe it was the right choice. Thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Florence Grogan House is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 209 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Florence Grogan House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence Grogan House to verify any information. View our terms and conditions. Florence Grogan House has an Enhanced Service - more info.