






Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.
The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.
A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.
Care Provided by Florence Grogan House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Florence Grogan House for full pricing details and T&Cs.
Contact Florence Grogan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Emma Ashbrook (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1997
Room Information
- Single Rooms (40)
Florence Grogan House Reviews (50)
Florence Grogan House has a Review Score of 9.9 (9.869) out of 10, based on 25 reviews in the last 2 years.
Over all time Florence Grogan House has 50 reviews.
It is an extremely emotional time taking your mum away from her home for the last time. Arrived at the care home and the staff were absolutely amazing, so caring, friendly and welcoming. As time has gone on, I have no worries about the level of care, from management to domestics, my mum receives from them. It is, and feels, very homely and a pleasure to visit.
We understand how emotional and challenging it can be to transition your loved one into a care home and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your mum during this important time. Kind regards.
Care home very clean and tidy. Staff friendly and helpful, lots of activities and well organised. Father always clean and care needs attended to very well.
Thank you for sharing your experience with us. We are delighted to know you are satisfied with your father's care. Our team ensures to maintain high-quality care at all times.
Kind regards
My relative moved to Florence Grogan two months ago; she had used the home for regular daycare and respite. The team are friendly, caring and professional. My relative's room is bright, spacious, always clean and well looked after. The bed linen and towels are always clean and well-kept. I am really happy with the overall experience and service provided.
Kind regards.
My sister is the main carer for my mother, so whilst she was away on a much needed holiday, I looked after mum. I found the staff and management at Florence Grogan House to be caring, considerate and above all friendly to my mum. They displayed a calm and reassuring attitude, which really helps mum to settle. Well done and thank you to everyone.
Thank you for your positive feedback regarding the care your Mum receives here at Florence Grogan
Staff taking great care of Mum, very friendly.
Thank you for sharing your experience. We are delighted to know your mum is well cared for and we will strive to provide the best care in the future too. Your 5-star review is passed on to the Florence Home team and they appreciate your feedback.
Best Regards,
My week's respite stay at Florence Grogan was a really lovely experience. The home is an institution in Chester and the residents and staff are mainly local. It has a very friendly atmosphere and the staff are mainly long-serving and know their residents well which makes for a very homely environment. Over time the facilities have been updated but unfortunately, as I was self-isolating and only in the home, recovering after a hip replacement, for a week so I could not enjoy them. One suggestion that I would make is that staff ask the service user what their food/drink preference was. Some staff had a tendency to make assumptions which was frustrating.
My mother came into Florence Grogan House in May and has enjoyed every moment of being here as she was very worried about moving into a home. The staff made her feel at ease straight away and the home is very friendly and homely which is great.
Carers are like family members.
Plenty of fun and love all staff members.
Wonderful care home.
They became her family. The food and entertainment were also excellent.
Support to family members was amazing and valued, especially nearing the end of my mum's life.
My beloved Dad resided here for the last 3 years of his life. Although he had vascular dementia he became familiar With and cared deeply for his carers and the staff. He was always clean and well cared for when I visited him and I was always made welcome and kept informed of my father's health and well-being. My dad passed away there on 21st April 2020 comfortably and with dignity in his own bed with a member of staff by his side. His passing was so sudden by the time I arrived there dad had already gone but I was given the chance to sit with him to say goodbye and ask any questions I had. I chose this home for my father and I believe it was the right choice. Thank you to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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