Hope Green Care Home, Macclesfield, Cheshire
Hope Green Care Home, Macclesfield, Cheshire
Hope Green Care Home, Macclesfield, Cheshire

Hope Green is located on the edge of the village of Poynton and is conveniently located close to junction 1 of the M60 motorway. Local shops, library, hairdressers, surgery, pharmacy and public house are all within walking distance.

Hope Green Residential Home was originally built in the late 18th century and has been used as a care home since 1990. The home has been extended and refurbished to provide accommodation for 52 residents in luxury surroundings.

All rooms are fully carpeted and decorated to a high standard and have a nurse call system, fire detection and bedroom furniture. Carers encourage residents to bring small items of furniture to personalise their room. Hope Green now boasts three lounge areas, three dining rooms, a hairdressing salon and full assisted bathrooms.

Residents can enjoy the well maintained garden with its large secluded patio and separate sun lounge. Within the extension, residents can enjoy the garden with bi-folding doors, bringing the outside in. Parking is available for up to 25 cars.

Group: Maria Mallaband Care Group Ltd

Person in charge: Andy Poll-Drane (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 2

Rooms with ensuite WC: 48

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hope Green Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Nov 2017

RESPITE CARE – Book three consecutive weeks, pay for only two. A warm welcome awaits you – so why not drop in for a coffee and a chat. Our door is always open. Subject to availability. Terms and conditions apply. We have lovely single ensuite residential care bedrooms available in our beautiful, comfortable home. Permanent Residency, Respite & Day Care available. Activities daily, home cooking, varied menu`s. For more information regarding please contact the home manager

Reviews

8.3 Hope Green Care Home has a Review Score of 8.3 (8.310)

The Review Score of 8.3 (maximum of 10) for Hope Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hope Green Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.532 for Hope Green Care Home is calculated as follows: ( (55 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 94 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.778 Points relating to the number of positive Reviews for Hope Green Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.8 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hope Green Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hope Green Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Sister of Resident/Service User
    1

When I go to visit my two friends, I feel happy. They are comfortable and well cared for. The staff are always very pleasant and helpful to me and the residents. It must be very hard to run a care home but they do a great job at Hope Green Care Home.

How likely would you be to recommend Hope Green Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Hope green has continued to provide an outstanding service to my mother. The home is immaculate the staff are caring and my mother loves the food. They try and make the home feel like a home from home and should be rewarded and recognised for their exceptional care and professionalism.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely pleased with every aspect of care afforded to my sister throughout her total stay at Hope Green. Both my eldest sister and I agree that the quality of care has been special and individual attention at all times.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has slow dementia. He is 86 years old (his sons are unable to help much; no time) but active.
My friend moved into Hope Green in February 2016 and settled down. The staff are cheerful and kind. As a visitor, I am welcome to call in any time and if I arrive before midday, I am offered a meal to have with my friend in his room. The dining rooms are particularly pleasant, with white cloths, nice cutlery, drinking glasses (like a good hotel). My friend is able to go outdoors and sit in the garden on benches (he has to access the 'pass' number at the entrance). There is a pleasant lounge with a conservatory and activities.
Staff help him when he needs to use the telephone.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Hope Green staff are all caring, helpful, supportive and seem genuinely interested in all the resident's well-being. The building and grounds have recently been refurbished so seems very clean and comfortable.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been in Hope Green for 8 years and is nearly 100 years old. Staff are always ready to help and please. Care given is always first class.
The resident manager and assistant are always there and ready to help. Activities good but need more.
Mum is always treated with dignity.
Overall the standard is excellent. The home was recently refurbished to an excellent standard, the only downside is not all the chairs are high back.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother entered Hope Green in June 2015 after a spell in hospital. She settled in very quickly and soon established a friendly relationship with the staff. The quality of care she received was excellent and I found them sympathetic, cheerful and helpful. In her last illness the staff checked on her frequently and made 100% effort to see that her last few days were as comfortable as possible.
Thank you the the Manager and all the staff for making my mum's last few months relaxed and enjoyable. I must say that she particularly relished the 'full English' served in her room every morning saying it set her up for the day!

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After my mother fell in her bedroom the staff were very caring and efficient in calling an ambulance and taking care of her. They informed me straight away. When she returned they again settled her in quickly.

How likely would you be to recommend Hope Green Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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