Hope Green Care Home

Very happy at the care provided.

My wife has been in Hope Green Care Home since April 11th 2022. I have found every part of Hope Green nothing but very good indde3ed (every part). The staff are always very pleasant to me I have not got a bad word for this place.

As family, we feel extremely well supported and informed about Mum's changing condition and needs. We believe that the leadership and management of Hope Green Care Home is now in the right hands. The atmosphere is positive, warm and friendly. It is so reassuring to know that she is safe and happy.

The staff are always responsive to requests from us as relatives and my grandmother. They treat my grandma as the individual she is and care about her wellbeing. As always, an increase in staff would only benefit both residents and current staff, and I feel would improve communications, which can occasionally be slow (new restrictions or easing of etc).

My husband went into care while I had a stent fitted. It was supposed to be a short visit but he is still in. The home is comfortable and caring and treats patients with care and dignity coming from all individual needs. The staff are always conscientious and willing to undertake any tasks.

Arriving at Hope Green reception, visitors are greeted with a bright, courteous front of house style. That courtesy extends throughout the home. Care and concern for the residents are consistently applied by all staff in rooms, corridors and kitchens.

Friendly staff working under challenging conditions. They are helpful, flexible and caring.

We found the staff extremely polite and helpful. The home itself is very clean and the residents are looked after and cared for.

The care for my mother-in-law is excellent. The staff are very caring. Everything is top-class.

Hope Green is a light and airy home with caring staff. They do a difficult job with good grace and compassion.

Mum has been doing well since she became a resident at Hope Green before Christmas. I think that the staff at the home have done well to settle her at a really difficult time.

I know Mum is being cared for efficiently by highly competent carers who always have time to chat and have a laugh with my mum. Although every aged person in a home must have hopes of returning to their own house sometimes it is not possible and Hope Green is aware of this, making it their business to keep the spirits up of everyone who is in their care. Mum is very sociable and enjoys chatting and laughing with everyone. I feel Mum is in a caring situation that has her best interests at heart.

Both nursing and management are excellent.

The staff at Hope Green are absolutely amazing and so very kind and patient. Nothing is ever too much trouble for them, each and every one of them go out of their way to make sure my dad is well looked after, the care he is receiving is amazing and we are always greeted with a warm smile. I cannot fault this care home, the cleanliness in the home is spotless so very clean. There are good Covid procedures in place from the moment you enter until we leave. We feel very secure going in the home to see dad. He suffers from dementia but he is always telling us how nice the staff are and how well he is treated. I would highly recommend this home not just for the care my dad is receiving but the fact that the staff are absolutely amazing means we do not have to worry about him as much as we know he is being cared for in a lovely environment.

My husband has vascular dementia, is very settled and loves the staff he says look after him well. He likes the food and his room, it is clean and comfortable. Staff are very helpful and keep me informed about him. Overall I am happy with his care, they treat him with respect and keep him safe.

My wife suffered postoperative delirium following a knee replacement operation and did not fully recover in rehab. Following assessment she was unable to return home, luckily Hope Green accepted her as a resident. She was admitted to Hope Green on 18/19 March 2020 (lockdown) this was the last time I saw her until my first visit on 21st July 2020. I am 84 years of age and my wife 75. After 52years of happy marriage, it was a traumatic experience for us both. Skype was introduced recently and this was most helpful. Our joint experience of Hope Green has been wonderful, I cannot believe how well my wife settled in. Excellent staff and conditions. Well done.

I visited my mother today after not seeing her for about 5-months. She looked well cared for, clean and happy. She had moved rooms since I saw her last, and her new room was very nicely decorated, clean and tidy with all Mum's possessions, photos and cards on display. We had a very nice visit.

The care and attention received eas excellent. Mum settled in very well and was extremely happy and contented while she was there.

There is always a happy atmosphere.

The staff here are thoughtful caring and true professionals. The manager and the staff have given my mum the best care and if at inspection this is not reflected in the outcome, it would be a travesty. They make me feel like family and that my mum is treasured.