Leycester House

Edenfield Road, Mobberley, Knutsford WA16 7HE

Leycester House is highly regarded in the local community, providing expert care for older people including 24 hour care, day care and respite care services.

The home has a vibrant programme of entertainment and activities for residents to enjoy, which is designed to reflect the interests of people living in the home.

Group: Minster Care Group

Person in charge: Jeanette Oldbury (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Leycester House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Leycester House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.405 for Leycester House is calculated as follows: ( (93 Excellents x 5) + (81 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 190 Ratings = 4.405

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Leycester House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Leycester House has a Review Score of 9.4 (9.405) from 16 Reviews


Average Ratings

  • Excellent
    7
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leycester House?

  • Extremely LIKELY
    11
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Leycester House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

My dad was well looked after and they really cared for him.
The staff spent time with him, kept up his spirits.
Only thing negative is that it could do with updating but the main thing is they really do care about the residents which makes up for it being older.

How likely would you be to recommend Leycester House? Likely

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Average Rating:   4.2 out of 5

My 92 yr old mother was admitted for 3 weeks after a spell in hospital to regain strength, weight and mobility. The staff were professional and kind. Many live locally so had worked there for some time. The quality of food provided by the chef and team was excellent and all staff quickly tailored her meals to ensure she was not over faced. The intermediate care team visited regularly and Mum made great progress and returned to her own home. The layout is very good, especially upstairs and the rooms vary but all are bright and clean. The only reason we would not have rated even higher than we have was due to issues with the ageing plumbing. There are no en-suite rooms just commodes in each room Although there are adequate toilets around the home a number were out of order - some for several days. This put their cleaning under pressure and did cause issues at times. I am sure the excellent management are on to this and I would then highly recommend Leycester House and its staff.

How likely would you be to recommend Leycester House? Likely

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Average Rating:   4.3 out of 5

The care given in the home was excellent and all the staff were very hard working and dedicated. They made such a difference to my mum and she really improved her mobility and general wellbeing whilst in their care. The only improvement would be as regards to bathrooms which lacked showers and could do with some modernisation. I would have no hesitation in recommending Leycester House.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.5 out of 5

All of the staff who I met with were friendly, helpful and obviously caring. The staff created a positive atmosphere and always seemed to take extra steps.
The staff are the most important ingredient and the staff at Leycester House rose to what was expected of them.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy as a resident in Leycester House. The staff are caring, kind and attentive. They meet my needs and are flexible. My room is well maintained, regularly cleaned and cheerful. The food is home cooked and tasty, the menus are varied. Facilities are adequate and although there are no en-suite bedrooms, there are plenty of toilets in easy reach. I am here as a temporary resident due to a food operation so hope to go home soon. However, I have no hesitation in recommending this care home to others.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.3 out of 5

Have been looked after really well in my 2 weeks respite stay.

How likely would you be to recommend Leycester House? Likely

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Average Rating:   4.3 out of 5

I would highly recommend Leycester House. The staff were amazing and nothing was too much trouble. The daily activities were very well organised and the food was excellent. I cannot recommend the care home highly enough. First Class.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   5 out of 5

I am here primarily to be with my wife due to feet problems. 90 years old I do have dementia and can only thank the staff for their readiness to help with her personally or medically.
The food and accommodation are fine. How everyone remembers our names is outstanding as I have trouble remembering my own. Thank you Leycester House.

How likely would you be to recommend Leycester House? Likely

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Average Rating:   4.3 out of 5

Notwithstanding the need for a refurbishment, that alone is cosmetic, the quality of care is excellent.
My mother, an articulate lady of 95, moved in on September 15th and has felt extremely secure within the home.
There is a high level of staffing and each very attentive.
There are other homes that may be smarter however at the end of the day it must be about the quality of care.
Leycester House scores highly.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4 out of 5

I find the staff to be extremely helpful, very friendly. There is a very happy atmosphere. When problems arise, they are dealt with as soon as possible. The staff are well coordinated and work well together. The food is well prepared and presented. My sister has been very well cared for.

How likely would you be to recommend Leycester House? Likely

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Average Rating:   4.8 out of 5

My mother has always enjoyed going to Leycester House - as day care and now full-time. She enjoys the banter with the staff, who are exceptional in their understanding of the old, infirm, confused clients. They are wonderful how they deal with the care with such dedication and commitment. The home is managed by two wonderful dedicated members of staff, always available to assist with queries and problems. The chef provides a superb service (my mother's words). All in all such a nice 'home from home' place to live. We are so lucky to have such a great facility in the community. We need more like Leycester House.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.8 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 19 Oct 2016:

We were truly humbled to read your feedback, and really appreciate your taking the time to write this review. We really aim to make life at Leycester as homely as possible and it's great to hear that everyone is ready to go out of their way to ensure the best support possible. Thanks again.

Most helpful and friendly staff. Nothing is too much trouble. It is like one big family home. Would definitely recommend.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.8 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 19 Oct 2016:

Thank you for taking the time to share your views with us. Our team will be delighted to hear this lovely feedback and to know that their dedication is appreciated so much.

I have been very pleased with the care provided for my father in Leycester House since he became a resident in November 2015. He settled very quickly and seems very content. There is a cheerful and caring atmosphere within the home, the staff appear to enjoy working there and seem genuinely concerned for the welfare of the residents. Based on my visits, the home seems to be well run, is clean and all the facilities are satisfactory.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   3.8 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 09 May 2016:

Thank you very much for taking the time to post this review. We are delighted to hear that your father has settled well at Leycester House and we really appreciate the comments regarding the commitment of our staff. They do work extremely hard and it's hearing feedback like this that makes it all worthwhile!

I am extremely happy for my mother to live at Leycester House Care Home in Mobberly. I live only a mile away from the home so it is perfect for me to visit her. She is well cared for and the staff are very helpful and friendly. Her room and the furnishings are fine and are well cleaned,, her clothing is laundered every day and she herself is kept clean and well fed. She is encouraged to join in various activities with the other residents.
About three years ago, while my mother was still living independently, I took her to an open day at Leycester House and she said if she was to be looked after, Leycester House would be her choice. I am very happy to think that she is where she chose to be.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 09 May 2016:

Thank you so much for taking the time to provide this lovely feedback. We are delighted to hear that you and your mother both feel her decision to move to Leycester House was the right one, and that she is content with her care.

The care staff are brilliant, really thoughtful, considerate and caring with mum. The managers have been really amena, helpful and accommodating. All of this has made it so much easier for mum to settle in to Leycester House.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.6 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 06 May 2016:

Thanks so much for this lovely review. We really appreciate your taking the time to provide this feedback and our team will be delighted to hear that your mum has settled well at Leycester House.

Whilst mum was at Leycester House she was happy and very well cared for. She delighted in having her bubble baths.
The staff were kind, caring and nothing was too much trouble for them. I also received help and advice in a situation I had never been before with no other siblings to bounce off.

How likely would you be to recommend Leycester House? Extremely Likely

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Average Rating:   4.7 out of 5

Jeanette Oldbury, Home Manager at Leycester House responded to this review on 09 May 2016:

Thanks so much for taking the time to give us your feedback. It was a privilege to look after mum and we are delighted to hear you both felt she was well supported at Leycester House. Your comments will mean a great deal to the staff team.

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