Sandiway Lodge Residential Home

Dalefords Lane, Sandiway, Northwich CW8 2DR

Sandiway Lodge Residential Home, Northwich, Cheshire
Sandiway Lodge Residential Home, Northwich, Cheshire
Sandiway Lodge Residential Home, Northwich, Cheshire

Sandiway Lodge is a 36-capacity facility, with comfortable bedrooms and social areas, a range of entertainments for the benefit of residents' day-to-day lives, and a satisfying food menu.

This extensive country house is an excellent environment in which to achieve effective care results, while allowing for stimulating lifestyles that make the most of a thorough activities programme.

Many other services and therapies are available for residents to source, for both health and personal interest reasons, while short-break holidays are arranged twice a year.

Group: Springcare Ltd

Person in charge: Malgarzata Krzeczkowska (Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability

Admission Information: Ages from 45 to 96.

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £362 – £750 (These prices are only a guideline, please contact Sandiway Lodge Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sandiway Lodge Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 Sandiway Lodge Residential Home has a Review Score of 7.4 (7.408)

The Review Score of 7.4 (maximum of 10) for Sandiway Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Sandiway Lodge Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.269 for Sandiway Lodge Residential Home is calculated as follows: ( (48 Excellents x 5) + (39 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.269

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for Sandiway Lodge Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sandiway Lodge Residential Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Sandiway Lodge Residential Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1

We were absolutely delighted with the service, care and understanding shown by everyone at Sandiway Lodge to our mum. The care home itself is very comfortable and clean with excellent food. Mum benefitted from activities such as memory games, stretching exercises, sing-songs and a visit by falconers showing both a barn owl and a tawny owl. Never a dull moment and we joined in the activities when visiting!

Sadly, mum's needs changed and it was necessary to move her to another care home with more 1:1 care. The transition from Sandiway to the new home was made as easy as possible for us. The Sandiway manager got mum's clothes, personal belongings and medication ready and passed these on to the new manager who made a special journey to do this - much appreciated as I then only had to think about transporting mum to the new home. I was dreading moving mum but the help given by both managers surpassed our expectations.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was a resident for 5 years before moving to another care home. She died several months later. Sandiway was excellent. Mum was very happy there and the staff were all lovely. We all felt Mum was in very safe hands.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father was placed in here several months ago, I was able to visit from America for a month - so visited Sandiway Lodge every day. I was impressed with the facility, especially the friendliness of all the staff. I hope soon they can find a replacement for an entertainment person, but I know the staff try hard to help in this area.

How likely would you be to recommend Sandiway Lodge Residential Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was unhappy at the start of my residency but now I am more settled. One thing I do not like is the expense - each room costs differently. Why? I realise staff have to be paid but one thing you probably need to know or think about is the fact that "the world is full of those willing to work and those willing to let them."
I am an unmarried woman and had to be independent all my adult life and have always bought and sold all my own properties. In any case as a spinster I could not be provided with a council house or flat - no further comment needed I believe.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Poor

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Mrs Elizabeth Johnson, Registered Home Manager at Sandiway Lodge Residential Home responded to this review on 22 Jul 2016:

I am happy to read this individual has settled into the home and feels that they are more settled. The pricing of each room is in line with our competitors within the area and vary due to the facilities individual rooms offer, we are staffed at a higher level than required to ensure 24 hour care is delivered to all our residents.

My mother was in Sandiway Lodge for the last months of her life. I found the care given by all the staff first class, also when my mother was on end of life care they gave her the best of attention at a bad time. They gave me a lot of personal comfort and I will always be grateful.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The first seven days were excellent but if my last day had been my first day i'd have walked away. On my last day I was in my room at 4am when I had a vertigo attack, I managed to push my button. Someone came, I said I felt awful, they took my blood pressure, shrugged their shoulders and left. At 6am I asked for a cup of tea but didn't get it. At 10am I asked him again he denied my earlier request.

How likely would you be to recommend Sandiway Lodge Residential Home? Unlikely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mrs E Johnson, Home Manager at Sandiway Lodge Residential Home responded to this review on 06 Jul 2016:

We have taken this review into account and are aware of the issues highlighted, we are very sorry that the individuals last day spoilt her stay with us. I have discussed this with the family in more depth, and moving forward we will use this as a learning experience and continue to improve our service.

The overall standard of Sandiway Lodge Residential Home has dramatically changed for the better. New management cannot be faulted and staff more knowledge with the understating of the elderly. Well done to all concerned.

How likely would you be to recommend Sandiway Lodge Residential Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My sister loves it at this care home. She loves all the staff and never has a bad word to say about anything or anybody. It is always kept very clean, well maintained and the staff all seem to be very conscientious and pleasant both in person and on the phone. The home provides appropriate activities and is prepared to take small groups out for days, nights and short breaks. The food according to my sister is excellent. Keep up the food work!! Thank you to you all

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Recent months have seen a very welcomed change at the home. More professionalism from the management team. Cleanliness has also improved greatly. I now feel more confident in the care my family member is receiving.

How likely would you be to recommend Sandiway Lodge Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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