Sandiway Lodge Nursing Home

My mother received excellent end of life care at Sandiway Lodge Nursing Home. Also, providing care and support to my sister and me at this sad and difficult time.

Outstanding care and compassion were provided to my mother for the last 12-months. This is particularly remarkable given the Covid pandemic restrictions. Every member of the staff from catering to general manager delivered outstanding personal service. From all of my mums family, a very big thank you for your support.

I would just like to say how wonderful the staff at Sandiway Lodge have been to my mum, who became a resident there on 29th March 2021. Although she was only there a short while, the care they gave my mum, who had vascular dementia, was outstanding, and they made sure Mum was comfortable and pain-free in her final hours. They were so kind to us whenever we visited, and in Mums final week, they made sure that we were ok too. What a wonderful team of carers and nurses, and you are all amazing.

From the moment my dad was admitted in the middle of 2020 to the day he passed away (11/02/2021), I had no reservations about his care. Although we weren't able to visit much, they made sure he was cared for. I was allowed in, in his final days, and I was struck by how all the staff seemed happy in their jobs. There was such a lovely atmosphere here. Would recommend the home.

Thank you so much. We will remember you.

Mom enjoyed her time at Sandiway Lodge.

The girls were very friendly and efficient. They were also very kind and caring.

Entrance into the premises was via a security locked front door. Staff have to be notified by a bell, which, in some cases, could be delayed slightly due to their attention to treating residents which had top priority. The entire property was well maintained and professionally managed, both from the caring, and nursing staff.

We would recommend the home without any hesitation.

Mum moved to Sandiway Lodge in early January and I can honestly say that from the initial phone call from the admissions manager, subsequent meetings with her and other care staff this home has more than met my (hopeful) expectations.

We were absolutely delighted with the service, care and understanding shown by everyone at Sandiway Lodge to our mum. The care home itself is very comfortable and clean with excellent food. Mum benefitted from activities such as memory games, stretching exercises, sing-songs and a visit by falconers showing both a barn owl and a tawny owl. Never a dull moment and we joined in the activities when visiting!

Sadly, mum's needs changed and it was necessary to move her to another care home with more 1:1 care. The transition from Sandiway to the new home was made as easy as possible for us. The Sandiway manager got mum's clothes, personal belongings and medication ready and passed these on to the new manager who made a special journey to do this - much appreciated as I then only had to think about transporting mum to the new home. I was dreading moving mum but the help given by both managers surpassed our expectations.

Mum was a resident for 5 years before moving to another care home. She died several months later. Sandiway was excellent. Mum was very happy there and the staff were all lovely. We all felt Mum was in very safe hands.

My father was placed in here several months ago, I was able to visit from America for a month - so visited Sandiway Lodge every day. I was impressed with the facility, especially the friendliness of all the staff. I hope soon they can find a replacement for an entertainment person, but I know the staff try hard to help in this area.

I am an unmarried woman and had to be independent all my adult life and have always bought and sold all my own properties. In any case as a spinster I could not be provided with a council house or flat - no further comment needed I believe.

My mother was in Sandiway Lodge for the last months of her life. I found the care given by all the staff first class, also when my mother was on end of life care they gave her the best of attention at a bad time. They gave me a lot of personal comfort and I will always be grateful.

The first seven days were excellent but if my last day had been my first day i'd have walked away. On my last day I was in my room at 4am when I had a vertigo attack, I managed to push my button. Someone came, I said I felt awful, they took my blood pressure, shrugged their shoulders and left. At 6am I asked for a cup of tea but didn't get it. At 10am I asked him again he denied my earlier request.

The overall standard of Sandiway Lodge Residential Home has dramatically changed for the better. New management cannot be faulted and staff more knowledge with the understating of the elderly. Well done to all concerned.

My sister loves it at this care home. She loves all the staff and never has a bad word to say about anything or anybody. It is always kept very clean, well maintained and the staff all seem to be very conscientious and pleasant both in person and on the phone. The home provides appropriate activities and is prepared to take small groups out for days, nights and short breaks. The food according to my sister is excellent. Keep up the food work!! Thank you to you all

Recent months have seen a very welcomed change at the home. More professionalism from the management team. Cleanliness has also improved greatly. I now feel more confident in the care my family member is receiving.