Turnpike Court

Middlewich Road, Elworth, Sandbach CW11 3EJ
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9.7 54 Reviews
  • Turnpike Court, Sandbach
Turnpike Court is a very popular residential home and well thought of in the community. It has an excellent, qualified and dedicated team of staff. Turnpike is a purpose-built home which offers a well equipped, friendly environment, situated in the heart of the rural village of Elworth, yet still close to local facilities and the market town centre of Sandbach. Residential, respite and day care services are provided at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Turnpike Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Conway (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (35)

Turnpike Court Reviews (54)

9.7

Turnpike Court has a Review Score of 9.7 (9.685) out of 10, based on 17 reviews in the last 2 years.
Over all time Turnpike Court has 54 reviews.

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Review from S R (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loved being at Turnpike Court. She was content and happy for the seven months that she was there. The staff were friendly, kind and caring and I know without a doubt that my mum felt loved by them all. Nothing was ever too much trouble. The staff acted quickly and responsibly whenever Mum was
poorly. I would like to thank all of the staff for making the last seven months of her life very special.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you for the lovely review. Your mum is missed so much by all the staff at Turnpike Court.

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Review from Andrea J (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Turnpike Court in our view is excellent, it is spotlessly clean and has a good selection of meals on offer. The staff are fabulous always willing to help out and go the extra mile with the slightest of queries. My mum has settled in nicely since her failing health made it difficult for her to live on
her own. Thanks again to everyone at Turnpike for all your continued hard work.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you so much, Andrea, for the lovely review. Your mum has settled really well and has made some new friends along the way.

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Review from A D (Daughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Turnpike Court as his care at home failed to meet his needs resulting in a fall. His stay was 3 months before moving to another home closer to his friends, however, we wanted him really to stay where he was but it was a compromise. I can honestly say from the time we arrived to the time
we left every single member of staff was brilliant with Dad. They helped him settle in, providing reassurance and both physical and emotional support when he needed it. However, this support extended to us as family members too and we used the experience, quality of staff and management at Turnpike to compare other homes when looking for an alternative. We count ourselves lucky that our first experience of residential care has been so positive. Our sincere thanks go to everyone involved in Dad's care at Turnpike.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you so much for the feedback. I will share this with all staff members that were involved in your dad's care. If you do have any questions in the future then feel free to pick up the phone.

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Review from S W (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad came to the home in November 2022 on a short stay after a hospital stay. He has been very well cared for and he looks really well. The staff are friendly, kind and caring. They always make us feel welcome as relatives. It feels like a partnership and they remember our names which means a lot to
us. Dad speaks highly of the staff too and they make time to chat to him and I really cannot fault the care he has received during his time there.
Reply from Rahi Joshi, Marketing Associate at Turnpike Court

It is a pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards,

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Review from Trevor R (Son of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and happy to help. I never thought that my dad would settle in a care home, he has always been so independent but sadly at ninety-seven it was time he needed help. He has settled into living here and gets on with all the staff. I would recommend Turnpike Court Care Home to
anyone looking for a care home for a family member.
Reply from Rahi Joshi, Marketing Associate at Turnpike Court

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your father is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
Rahi.

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Review from Carolyn A (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Turnpike Court Care Home while awaiting a care package to be sourced. I had my reservations as I had dealt with care homes in my role as a nurse practitioner in primary care and the standards in some were appalling. My opinion changed. When Mum arrived she was disorientated and distressed,
she was welcomed by a manager and made to feel at home. She therefore soon settled in. The staff, without exception, were caring and friendly to Mum, me and my family. Mum quickly adjusted to her new environment as she felt safe in the knowledge there was always somebody there if she needed help. She loved the food and I genuinely think she was happy in the last few months of her life in Turnpike Court. Thank you, that means a lot to me.
Reply from Rahi Joshi, Marketing Associate at Turnpike Court

Your feedback is very much appreciated. We know the decision to have your loved one in a care setting is tough for both but the team at our homes continue to ensure high-quality care is maintained at all times and residents enjoy their time with us. Thank you for your kind words and I will pass on your feedback to the home team!
Kind regards,
Rahi.

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Review from Margaret W (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was diagnosed with breast cancer and spent her last seventeen months living at Turnpike Court Care Home. During this time the support given to Mum and the rest of the family was fantastic and though Mum was a former nursing sister and knew exactly how she wanted to live her remaining days she
was supported by all the staff and management team to live her final days as she wished.
Much laughter and joy would be heard coming from Mum's room when she would have midnight feasts of toast and jam and much loved mug of milk.
Staff would go out of there way to help and spend time with mum but also understood when the family wanted to spend time with her too.
Mum was no angel and at times could be difficult to care for but this was all met with good humour and a smile by staff.
Her room was kept spotless and the kettle was always on, just as it would have been in her own home.
Family members that visited who weren't used to a care home environment were amazed at how lively it was and how good the food was.
Reply from Joanne Conway, Home Manager at Turnpike Court

Your mum is dearly missed. Thank you for your lovely review.

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Review from Ann B (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very well supported during her stay at Turnpike Court and quickly came to think of it as home. Her mental problems often made life difficult for staff but throughout they remained patient, kind and caring and always did their best for her, often doing far more than the job required. They also
supported me through difficult times.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you for the lovely review, Ann.
All the staff at Turnpike Court wish you and your mum the best for the future.

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Review from Eileen D (Wife of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided was very good during the 18-month stay and as my husband became much more difficult over the last 6 months, everyone showed great patience.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you so much for the lovely feedback. Your husband is surely missed. If you have any questions or queries in the future then you know we are here to help. Take care, Joanne.

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Review from Shirley B (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a professional but friendly approach and atmosphere. The outdoor areas look inviting, interesting and pleasant, especially where there are vegetable beds and plants as they provide pretty foliage and show interest care and effort!
The areas are well laid out, clean and fresh and the elderly
clients seem comfortable.
Reply from Joanne Conway, Home Manager at Turnpike Court

Thank you for your lovely review it is a pleasure to hear the good comments.

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Review from Eileen A (Sister of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Turnpike Court has provided care for my brother for the last few months and has been providing excellent care. I have been a nurse for over 25 years and I have to say it is one of the best care homes I have been in. The staff are very friendly and helpful and always available to give me updates on my
brother's condition. The food was excellent and nourishing, and the home itself was very clean and fresh. If my brother needs respite in the future I would hope to take him here. Well done to all staff and management.
Reply from Mandy Low, Area Manager at Turnpike Court

Thank you for your feedback regarding the care and support your brother has received during his stay. We look forward to seeing you and your brother in the future.

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Review from Sharon G (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Turnpike Court has been a lovely homely place for my mum to live for nearly ten years. She has recently died at the glorious age of 101 years old. She has been very happy and often mentioned how much she liked the staff and how she enjoyed the chats and the humour they shared. I applaud the staff and
managers who ensured my mum was safe, had excellent personal care and felt respected. It gave me great peace of mind to know the team at Turnpike Court were taking good care of my mum. Visiting Mum has always been easy and pleasurable. It was really nice to develop my own relationships with Mum's carers. I felt looked after on the occasions when I was sitting with my mum if she was ill and they have shown me complete kindness and compassion after she passed too. It is not the fanciest building but it feels cosy and has always been clean and tidy and the food is exceptionally good. I highly recommend Turnpike Court to anyone seeking residential care for a loved one.
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Review from C H (Wife of Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Fairly good respite stay for my husband but not enough attention paid to residents with Altzheimers, e.g my husband's room was in a bay with four similar doors, one of which was a shared bathroom (when I had expected an ensuite) very confusing. Excellent carer girls.
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Review from C A (Daughter of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We're very happy with the care and support our mum receives at Turnpike Court. The staff will duly inform us of any incidents which have occurred. Mum appears to be dressed appropriately and clothes clean. We have been impressed with the home's management during Covid-19 pandemic. This despite the visiting
restrictions Covid Turnpike Court consider the provision of a tablet/iPad and arrange for residents to keep in contact with their families using facetime etc.
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Review from Susan H (Daughter of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Turnpike Court care home since January and has been treated with care and respect. All the staff are very patient and are always cheerful when I ring to see how she is. They have dealt with the effects of the pandemic and are all still smiling through this difficult time.
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Review from Lynn R (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am not suggesting the last 6 months have been easy for anyone, however, the standard of care has gone down dramatically. Relatives are not treated with respect. Information is not forthcoming. Simple requests are not dealt with. The rules are changed not from week to week but day to day. Messages
left to speak to management are not returned. My relative's clothes are not changed. In the end, a social worker had to be called. I asked for a GP review regarding my mother - it was not done so I arranged this myself.
Reply from Paul Nicholls, Regional Director at Turnpike Court

Dear Lynn
We value your comments and always look to work with relatives to address any issues that are brought to our attention. Please be assured that during the challenges of the pandemic, our resources are focused on our residents’ wellbeing and they are receiving their usual dignified care every day. We are providing information and updates to relatives as quickly and regularly as possible. When booking a GP visit, we are reliant on the GP’s schedule and we are grateful for your assistance in arranging a GP check-up as a result of our conversations with you. We are following government guidance on visits to the home to keep everyone safe. As in-person visits are not possible at the moment, we have offered to facilitate a virtual video visit for you and your loved one, and that offer remains open to you. Please contact the home’s manager if you would like us to facilitate that for you

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Review from D P (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very well looked after at Turnpike Court, he has settled in very well and trust all of them to look after him and any problems they will call and it is always sorted.
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Review from M B (Wife of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing more I can say other than my husband is very lucky to be in Turnpike Court.
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Review from P B (Sister of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and attention my sister is having, she says that they are all lovely to her and the home is kept spotless and the meals are excellent. My sister was admitted on the day of lockdown so I have visited her either through the window or just lately in the room with the plastic
sheet in between us.
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Review from S B (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are really good friendly and welcoming. Sometimes I have trouble getting through on the phone to the dementia side where my dad is even when I leave calling to a suitable time say 11sm. My dad is very happy in Turnpike Court and always seems well cared for. I am happy that I have been able
to visit him during these difficult times and I thank you so much for that, but sometimes I get double booked but can work around it.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Turnpike Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Turnpike Court is calculated as follows: ( (142 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 200 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Turnpike Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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