Turnpike Court is a very popular residential home and well thought of in the community. It has an excellent, qualified and dedicated team of staff. Turnpike is a purpose-built home which offers a well equipped, friendly environment, situated in the heart of the rural village of Elworth, yet still close to local facilities and the market town centre of Sandbach. Residential, respite and day care services are provided at the home.
Group: Minster Care Group
Person in charge: Chris Machin (Home Manager)
Local Authority / Social Services: Cheshire East Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Admission Information: Ages 55+.
Single Rooms: 26
Shared Rooms: 2
Rooms with ensuite WC: 10
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Turnpike Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Turnpike Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Turnpike Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.527 for Turnpike Court is calculated as follows: ( (55 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 91 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Turnpike Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Turnpike Court has a Review Score of 7.7 (7.694) from 8 Reviews
Review submitted from a Postal Card by P D (Friend of Resident) on Monday 26 June 2017. Relates to June 2017.
My friend seems to be well looked after and happy in Turnpike Court.
The dining room and sitting room are clean and airy. The other residents seem to be happy.
Communication with staff is good. All staff are helpful and friendly.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Review submitted from a Postal Card by Kevin P (Son of Resident) on Thursday 4 August 2016. Relates to July 2016.
Dad is well looked after in the home, the staff give him lots of attention and affection. We have found all the staff very approachable during periods of illness and have been very proactive to ensure an effective treatment and recovery.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 08 Aug 2016:
Thank you for this lovely feedback about the approach of our staff team. They are extremely dedicated to ensuring our customers' well being and will be delighted to hear that your Dad feels well supported at Turnpike Court.
Review submitted from a Postal Card by Tina B (Daughter of Resident) on Wednesday 27 July 2016. Relates to July 2016.
Brilliant staff and place. Since my dad has been in here he has improved drastically. He suffers from dementia and since he has been a resident it's like I have my dad back! Just goes to show the staff really care for people. Can't thank them enough.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 27 Jul 2016:
Thank you so much for this fabulous feedback. We were so moved to read it, and really appreciate your taking the time to write these comments. It's a privilege to have your dad with us! I will ensure the feedback is passed on to the full staff team. Thanks again.
Review submitted from a Postal Card by Ian M (Son of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Home is very well appointed and all staff are kind and attentive. Mother is well looked after despite her awkwardness.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 03 Aug 2016:
Thank you for your positive feedback on the care and environment provided at Turnpike Court. We do our best to understand every customer and improve their wellbeing. It is a pleasure to have your mother living with us.
Review submitted from a Postal Card by Christine L (Niece of Resident) on Thursday 30 June 2016. Relates to June 2016.
My aunt lives at at Turnpike Court, staff are vary caring. I think my Aunt is happy there and feels safe.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 03 Aug 2016:
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your aunt is happy at Turnpike Court and that the dedication of our staff team is making a difference.
Review submitted from a Postal Card by Mark P (Son of Resident) on Friday 27 May 2016. Relates to May 2016.
Turnpike is a pleasant and safe environment to leave mum for daycare. Knowing this I am able to continue to work before taking over her care for the rest of the time. On a personal level mum would benefit from a more physically active day, however, the companionship needs are helped by the environment.
How likely would you be to recommend Turnpike Court? Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 27 May 2016:
Thank you very much for taking the time to give us this feedback. We are delighted that you are finding our day care service a valuable way of helping to support your mother. We will discuss ways of getting her involved in more exercise based activities. Thanks again for choosing Turnpike and it's a pleasure to have your mum with us.
Review submitted from a Postal Card by Kenneth C (Son of Resident) on Friday 20 May 2016. Relates to May 2016.
My mother has been staying in the home for the last two months, during this time I have found all the staff without exception very friendly and helpful. The atmosphere is always very good whenever I visit, which is about three times a week. The home is very clean and tidy and is a pleasant place to visit. My mother seems very settled already in a short space of time. I would find it very difficult to find any faults whatsoever. I would strongly recommend the home to anybody.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 23 May 2016:
Thank you very much for this lovely review. We really appreciate your taking the time to provide it and our staff will be delighted to hear that your mother is settled and happy.
Review submitted from a Postal Card by Barry E (Son of Resident) on Monday 8 February 2016. Relates to January 2016.
My mother, who had dementia has lived at Turnpike Court for six years. In all of that time she has been treated as an individual with what can only be described as loving care. The staff built a very good relationship with her and the family members from the start. I would have no hesitation in recommending Turnpike Court to anybody in need of care.
How likely would you be to recommend Turnpike Court? Extremely Likely
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Chris Machin, Home Manager at Turnpike Court responded to this review on 09 Feb 2016:
Thank you very much for taking the time to provide this feedback, which is valued by all the staff team. We are delighted to hear that your mother's experience at Turnpike Court has been so positive, and trust that it will continue to be so.
There are currently no Care Home Idol entrants who have performed at Turnpike Court