Turnpike Court

Room + clothes clean, tidy.

In the main everything good. Some difficulty in movement as wheelchair bound and unable to use a lift without help. Sometimes staff very busy.

My mother Janet is a resident at Turnpike. I live in Plymouth so it's extremely important to me to know that my mum is being cared for. On each and every visit the home is spotless, the staff are great. My mum appears to be very well cared for. Thank you

My mother is treated with respect and understanding. She is safe and very well cared for. All the staff are kind and there is a continuity of care - which is so important and is demonstrated in how they understand each individual. Her room is kept v. clean and she enjoys chatting to the cleaners everyday. Her clothes are v. well looked after pressed and returned - with a smile. Facilities are given a good as there is limited outdoor space for walk - but he was fault! Thank you to all the staff.

Care staff are exemplary - obliging, cheerful and friendly. The building is warm, clean and well maintained and the food looks to be appetising. GP cover is on a weekly basis but available on other occasions as necessary as are district nurses. There is a coordinator on site who organises such activities as jigsaws, colouring, games with a beachball, flower arranging etc and also arranges some outside local trips. There are occasional events eg pets, specials such as Valentine's Day, Easter etc. Residents birthdays are also celebrated.

The standard of care is excellent. My father is dressed appropriately to the occasions. The problems we have found is other peoples clothing and underwear being used on him even though he has ample of his own clothes in the wardrobe. I have had a big problem of his glasses going missing and both pairs had gone but they managed to find his distance ones. A very expensive issues is his hearing aid to his left ear missing. There are very specialised as they link to his T.V. I have informed the staff weekly for the past 5 weeks. The staff need to actually sit and talk to client to get to know more and their past and activities they are interested in.

Barbara came for 2 weeks care as I had suffered a heart attack. We were very pleased with the love and care she received.

My aunt is 96. She has dementia and is virtually non verbal. However she is very happy and comfortable. When the staff approach her she greets them with her beautiful smelie. Today I went to visit and a carer was helping her eat and drink. They even had some lovely juicy watermelon for her. If there is anything she needs a receive a personal friendly phone call. Nothing is too much trouble!

Always find the staff extremely helpful and friendly and have to make special mention of one member of staff who was very helpful and obviously the residents found her so and it was nice to see her interacting with a residents who had done some colouring for her. A fine example of a kind and compationate lady. Thanks for delivering the newspaper to my Brother

I'm glad we chose Turnpike for Mum, it was right for her, the staff were kind and gentle. Overall it was appropriate for her longer term declining health and function regarding dementia.

Mum spent 6 happy years at Turnpike Court. The staff were always helpful. They provided care with dignity. At the end of life they were truly helpful. The young lady made us to feel that everything was being the best for my mum.

Admitted here 9/6/24 in to lovely room with good facilities. I have been very happy here due to many years working for social services used to residential life. This is a well run home coping with staff shortage at times.

I have nothing but praise for the staff at Turnpike Court. My mother lived there for the last two-and-a-half years of her life and was treated with nothing but dignity and respect. Her individual needs regarding her dietary requirements and her desire to spend periods of time in her own room were met to her satisfaction. She formed good relationships with the staff and although her dementia meant that sometimes her behaviour could be difficult, this never affected the compassionate and understanding care that she received. Thank you.

My Nan has been her for almost two years, absolutely fabulous service, made to feel welcome by all staff, staff polite, friendly and caring. Everyone made an effort with her and made her time here feel like home.

Dad was a resident in Turnpike Court from September 2023 until 3 days before he sadly died in January 2025. Staff were always warm, friendly and welcoming and the unit had a very 'family' feel. Residents were treated with dignity and respect and care was personalised. Activities were well planned and organised, and there was a variety of group and one-to-one activities and trips out. Dad was extremely happy at Turnpike Court.

I find Turnpike an excellent place for my wife. She is well cared for and the staff are very helpful.

Kind regards.

We took my sister to the shops and returned approximately 4:30pm after quite an experience of shopping. We went to a local shopping centre for the first time mainly to shop for my sister to get Christmas presents - lift was broken - no cafe. We returned cold and thirsty. When we got back to the home, a buffet was taking place with entertainment later. We were asked to join in and were given refreshments and sat with my sister for a couple of hours. This was very pleasant and very much appreciated.

Thank you to all at Turnpike Court.

The care my father receives is excellent. All of the staff have taken the time and effort to get to know and understand my father and his needs. His medical needs are all well considered and taken care of which has given me a massive relief. I appreciate the staff being so friendly when I visit and updating me with all information required as next of kin. Thank you so much!