Wealstone

Wealstone Lane, Upton, Chester CH2 1HB
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9.7 37 Reviews
  • Wealstone, Chester
Wealstone is situated in the Upton area of Chester and is a single storey home, laid out around an attractive courtyard area. It features a specialist 11-bed household, providing advanced support for older people with dementia. A friendly and experienced team work at the home, working hard to promote residents' wellbeing and quality of life.

24 hour residential and dementia care are provided at the home, as well as respite and day care services.
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Care Provided by Wealstone

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500

These prices are only a guideline, please contact Wealstone to find out the exact price for your requirements.

Contact Wealstone to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wealstone to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Samantha Brown (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (9)

Wealstone Reviews (37)

9.7

Wealstone has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years.
Over all time Wealstone has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wealstone
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Total of 37, showing 21-37
Review from Margaret H (Friend of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming. Good security at entrance witch clear covid safety instructions and free PPE. Excellent bubble arrangements. Home is all on a level so no stairs and a lovely paved garden. Staff and residents all seem cheerful and I have found the staff helpful and polite. Only one
criticism, my friend tells me that two of the staff have told her to "try harder or she won't be able to move to live with her daughter", staff need better training. My friend's illness is caused by her medication, not a mental choice! All staff I have met have been very helpful and patient with residents.
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Review from Carol G (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for over a year now. She is very happy and settled and it is all thanks to the wonderful staff. They are there for her when she needs them so I thank them for looking after her.
Reply from Amanda Parker, Manager at Wealstone

Hi Carol,
Thank you so much for your lovely review, I will pass your comments on to the staff.


Kind Regards,
Amanda

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Review from Lucy C (Granddaughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really worried about my nan going into a home, however, we haven't seen her this happy for so long, she has settled so well and that is down to the amazing care she has received. She is so well looked after and the carers are amazing and nothing is too much for them! So helpful.
Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to leave us a review, it is very much appreciated.

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Review from Cathy C (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum initially came into the home on respite care and she is now a permanent resident. Initially, I was really upset about mum going into a home. I honestly cannot recommend the home high enough, the staff are amazing, and genuinely care, mum is really happy. I am always kept fully up to date on everything.
The home is always clean and has a happy feel about it. The home has all Covid measures in place to keep residents safe.
Reply from Amanda Parker, Manager at Wealstone

Thank you very much for leaving a review for us at Wealstone, it is very much appreciated. And we appreciate your positive comments about the staff at Wealstone.

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Review from H G (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled well into the care home and has been made to feel very welcome. Mum has quite diverse needs due to poor sight and dementia but the team and manager have gone out of their way to try and cater to mum's needs. The home is very clean and feels very homely with a lovely garden area.
Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to leave us a review, it is very much appreciated.

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Review from Robert C (Son of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at Wealstone residential home and was taken care of in a very loving, caring and professional manner at all times. I however live in Canada but whenever I called the home, there was always a polite and courteous voice answering the phone and their efforts to get a hold of my father
so I could talk to him, they were amazing. I can't express enough how much of a relief it was being so far away from him but knowing that he was being well looked after and cared for 24/7. Unfortunately, he passed away on July 7th 2021, but I know that his last days were very comforting and his passing was a very peaceful one, mainly for the care and attention that he received. In closing I would like to say that my experience in dealing with the staff at Wealstone was a pure delight and that anyone thinking of placing a family member in the Wealstone Care Home would be making a very good choice indeed, they certainly put my mind at rest all of the time.
Reply from Amanda Parker, Manager at Wealstone

Thank you so much for taking the time to write a review for us at Wealstone. We are glad you were happy with the care provided towards your dad at Wealstone. He will be greatly missed by all of the staff at Wealstone.

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Review from Enrico T (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Wealstone now since November 2020. Getting mum into the home was an extremely difficult and stressful process, and the staff couldn't have been more supportive during that time. I was concerned that she just wouldn't want to stay there at first, but within a short space
of time, I saw a huge improvement in her behaviour and her health. The staff are extremely caring to their residents, that is clear. In the time I've been going to the home, I've not once seen anything other than amazing care, patience and affection for my mum. She has been through a lot these past few months, and they've really been there for her. I can't thank them enough for what they've done. In fact, my mum has really settled into the home now and today I took her out for lunch for the first time and she went back into the home with no hesitation! A huge thank you to all the staff, and especially the manager who has been a rock for the family through all this.
Reply from Amanda Parker, Manager at Wealstone

Hi Enrico,
Thank you so much for taking the time to leave us a review, your words mean a lot to the staff at Wealstone Care Home, your mum is like part of our family here at Wealstone now, it was so heartwarming to see your mum go out with you the other day and without hesitation come back to tell us all about her time with you.


Kind Regards

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Review from Debra F (Daughter of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Wealstone are caring and professional. They have done their best to keep Wealstone Residential/Care Home safe through the Covid crisis to date. The new manager has made some improvements and there are more activities taking place. The building itself needs updating - especially the doors
and windows which are in a state of disrepair. The changes inside are a big improvement.
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Review from P E (Sister of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home took my sister in shortly after our mother died and the have taken great care after. She is blind and has learning difficulties and during this COVID period, they have looked after her happiness.
Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to leave us a review, it is greatly appreciated by all the team and Wealstone.
Kind Regards

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Review from S B (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has lived at Wealstons for over 8 years and is very happy there. The family feel he is well looked after and loved by the staff. I have no hesitation in recommending Wealstone.
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Review from S K (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent. My mother is well looked after and is very settled here.
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Review from M K (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of the care and support from Wealstone.
Staff are excellent - friendly, efficient and caring.
Reply from Amanda Parker, Manager at Wealstone

Thank you for taking the time to write a review for us, it is greatly appreciated. Kind Regards,
Amanda.

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Review from Francine E (Niece of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has learning disabilities and is blind. I cannot state enough how well she has been looked after during COVID. We as a family feel well informed and that she is getting the highest standard of care. The staff at Wealstone feel like a second family and the care she has received is second to
none.
Reply from Amanda Parker, Manager at Wealstone

Many thanks for your review - it means a lot to myself as the new manager and the team when we receive positive feedback. I will share your lovely review with the staff.

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Review from Nathan K (Grandson of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my family could not recommend the staff and service at Wealstone enough. Nothing is too much trouble for them, and we have never seen my Nan so happy as she is from the day she was brought to Wealstone.
Reply from Amanda Parker, Manager at Wealstone

Thank you for your lovely comments in regards to the staff and the service at Wealstone, they are greatly appreciated by all the team at Wealstone.

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Review from Jo C (Daughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum moved into Wealstone Care Home full time in February '20, which was shortly followed by lockdown. Although a difficult decision for us to make as a family at the time, we feel she's been in the best and safest place. The staff have been wonderful and caring during the last few months. She's clearly
happy and loves the company of the other residents. Regular updates are posted with many photos, so we can see she's enjoying herself with all the activities. Window visits have been allowed which is great to just phone and pop down and see her regularly. We're very grateful to the wonderful staff looking after her. Thank you.
Reply from Amanda Parker, Manager at Wealstone

Thank you for your lovely comments to the staff at Wealstone, we endeavour to ensure everyone is always well looked after and happy, families included. I will pass your comments on to the staff at Wealstone.

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Review from Shirley O (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident here since February, I and the rest of our family are very happy with all the staff and care she receives.
My mum found it very hard to settle at first, and due to the Covid 19, we only get to see her through the window. I do feel if we could have had some more video chats
it may have made it a little easier, but the staff are so busy and obviously have to make sure everyone is safe and well. I can understand why it may be difficult to get a fixed time that is suitable for all concerned. However, I wouldn’t dream of letting mum reside anywhere else; I do feel like all the residents and staff are like family.
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Review from Alan S (Son of Resident) published on 7 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Wealstone over a number of years and she has been extremely happy there. She has met numerous friends and some as far back as her school days, this helped as they had lots of things in common.
The staff have been exceptional, particularly over the last few months when mum was
not able to look after herself, nothing was ever too much trouble. The staff were not only mums support care but they were her friends and she always saw them that way, constantly monitoring her when she couldn't leave her room and also installing room alerts due to falling periods.


A special bed was made available for her and puréed food provided to improve her comfort, sadly we lost mum earlier than month and as gratitude to Wealstone mums funeral started at Wealstone to allow staff, friends and residents to pay there respects.


In conclusion I would recommend this home, the staff are brilliant and the level of care and attention is excellent. Thank you for looking after Mum !!

Reply from Joy White, Home Manager at Wealstone

Thank you so much for these kind words. It was a privilege to be able to support your mother with us at Wealstone, and it will mean the world to our team to read your lovely comments. We really appreciate you taking the time to write.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Wealstone is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Wealstone is calculated as follows: ( (116 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 159 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wealstone is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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