Whetstone Hey

Old Chester Road, Great Sutton, Ellesmere Port, Cheshire, Ellesmere Port CH66 3JX
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8.3 15 Reviews
  • Whetstone Hey, Ellesmere Port
Whetstone Hey is a purpose-built home in Great Sutton, approximately two miles from Ellesmere Port town centre. Set within pleasant grounds, Whetstone is a pleasant and friendly home well served by local amenities.

It has a qualified and dedicated staff team, providing 24 hour residential care, as well as respite and day care services.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Hicklin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1986

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (2)

Whetstone Hey Reviews (15)

8.3

Whetstone Hey has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years.
Over all time Whetstone Hey has 15 reviews.

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Review from Jennifer C (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial thought once my husband had to go into care was filled with trepidation. After meeting with the manager and staff, I was reassured this transition, although daunting was in the best interest of my husband.
Since moving into the home, I feel much more content and relaxed that the care mu
husband receives is second to none. The home is always spotless, staff are friendly and welcoming and will go above and beyond to meet my husbands needs. I feel reassured of each time I leave, knowing he is in good hands.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your experience. We understand how difficult the transition into care can be, and we're so pleased to hear that our team has helped reassure and support you. We truly appreciate your kind words. Kind regards.

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Review from Susan H (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received lots of support at Whetstone Hey. The staff are very friendly towards my mother and my sisters. The manager is very visible around the residential home. She has spent a lot of time decorating the home, painting, hanging wallpaper. The furniture is modern and stylish. The manager
is very hands-on with the residents and is a positive, happy-go-lucky person all the time. The kitchen staff are very flexible regarding the menu. Mum feels it is home from home. As a family, we all feel they enable Mum to live her best life.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.

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Review from S C (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This very nice care home with pleasant and caring staff. There is a pleasant atmosphere and my mother has settled in well. Without exception, everybody I have dealt with has been most helpful and understanding I cannot speak highly enough of them. My mother is happy with the standard of the catering
provided and whilst she cannot join in all of the activities she is pleased that they are provided and and stakes part when she can or feels inclined. No pressure is put on her to do anything she doesn't fancy. Overall she is happy at Whetstone Hey.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your experience with us. We are delighted to know your mother is settled and happy with her tailored care plan; we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards

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Review from J S (Son of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mother was resident at this care home for 6 months. Many of the staff there were lovely but a few were not. We were disappointed to find on numerous occasions family members were having to clean Mum and take her to the bathroom as she was soiled. Mum refused to mix with residents (not the home's
fault) but her room was tiny and depressing so when we visited the visit would be in her room which only had the chair Mum sat in. Staff run off their feet frequently.
Reply from Jankee Patel, Head Office at Whetstone Hey

I'm sorry your experience did not meet your expectations and we take all feedback very seriously. We have some wonderful staff at the home so thank you for your kind words. We invite you to come for the confidential discussion regarding those who you did not feel met expectations. We had offered a range of rooms which we had available at the time including one with an en-suite. It was decided by family members that your mother was not to move, so I am sorry you did not find this satisfactory. We emphasise providing residents with choice. Loved ones are welcome to have visits in communal spaces and this was offered as an option to your family. As you state your mother was reluctant to leave her room and she was reluctant to accept assistance with personal care so her wishes were respected as much as possible as we would always do with residents with capacity. Unfortunately, during your mother's stay no concerns were raised with the manager. We wish your mother all the best.

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Review from Taylor F (Great-granddaughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the years my Grandma has been in Whetstone Hey, it has been amazing to see how much her health has improved and how happy and well cared for she is. She always has a smile on her face when we go to visit her. The care has been excellent!
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

It is a pleasure to care for your Grandma and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards

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Review from Olivia F (Great-granddaughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whetstone Hey provides excellent care for my Grandma. The staff are caring, considerate and patient, at all times. We feel comfortable and are reassured in knowing that our relative is well looked after and safe.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your relative is at ease with us. I'll forward your warm sentiments to our home team. Kind regards

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Review from Doreen H (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been cared for within our home over the last fourteen years. It was with great reluctance from both Mum and the family that the time had come for Mum to go into care as she needed 24/7 care. Whetstone Hey has more than met our expectations, the management and staff have shown their care, respect
and devotion to not just my mum but I have witnessed this throughout the home when they are with other residents. I would like to say a big thank you.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.

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Review from Marcia M (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother settled in very well and this was due to the staff who always treat her with consideration and dignity. She has made friends here and is encouraged to mix. The food is excellent and she has now become a healthy weight, which is monitored regularly by the staff. The staff communicate well,
interested in any concerns or queries. The home is well managed.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.

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Review from S S (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum first went into the home, it was a very challenging time. I felt the organisation could have been better but eventually, we did manage to settle Mum in. Mum is very happy in the home and the staff are excellent and very caring. I do think that the decor and facilities are in need of upgrading
and Mum has moved into a refurbished room but we do think that this could be done better. We are happy with the care Mum is getting and we are communicated to well about Mum's ailments and , as stated before, she is happy which is the main thing.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

We take all our feedback very seriously. Thank you for sharing your thoughts with us, we are glad that your mum is satisfied with the care provided.
Kind Regards,
Rahi.

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Review from Linda L (Sister of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always receive a warm welcome from staff who are always ready to help in any situation. My sister is well cared for and safe and is happy in her surroundings. The food is good and varied. The laundry service is excellent.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your thoughts with us. We are delighted to know your sister is happy with the care provided and our team ensures to provide the best care to all our residents. I will pass on your kind words to the home team.
Kind regards,
Rahi.

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Review from Linda D (Daughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Whetstone Hey in June, on respite, having trouble with her knees. After two weeks of care there, she loved it that much and decided she would like to stay. All of the staff are outstanding and nothing is too much trouble to do anything for the residents. The food looks delicious and with
a different choice to eat. Mum is very happy and there. I know they have activities in the week, but there could be more activities to do morning/afternoon, but other than this, I cannot fault the home.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.

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Review from Jenny A (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff make this home, they are so caring and will go the extra mile for the residents. They try different things to tempt Mum to eat. They work so hard doing extra shifts as they really need more staff. Management are great, even doing their own share of resident care.
Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for taking the time to leave a review. It's lovely to hear you are happy with your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards,
Rahi.

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Review from Pat M (Daughter of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more happy with the care home we chose for my Dad. It is clean and bright, the care workers are friendly, cheerful and very supportive both to the residents and their relatives. We were very lucky that there was a vacancy when we needed it and I only wish that there were more places like
this for all people across the UK.
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Review from Lesley H (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
1) Asked for a shower - nobody arrived, this occurred on two occasions.


2) On arrival, was told mum would have to have a risk assessment on taking her medicine, it never happened.


3) The commode wasn't emptied and bed not made. Carpet not clean and smelt of urine.


4) Room not cleaned whilst

mum was in.


5) Food was very good.


6) Staff need more training.

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Review from C T (Daughter of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Contacted the home for a visit to see the facilities and meet some of the staff. Very impressed with the care home - clean, bright and nicely decorated. We were invited to stay for tea and sample of meal - freshly cooked and tasty.
In the event, we decided this was the home her dad and the moving
in process was very straight forward. We think our dad will be happy here, the staff are very caring and make time to chat.
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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Whetstone Hey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Whetstone Hey is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.375 Points relating to the number of positive Reviews for Whetstone Hey is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whetstone Hey

What types of Care is Whetstone Hey registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whetstone Hey have?

There are 38 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whetstone Hey?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whetstone Hey to the centre of Ellesmere Port?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whetstone Hey to verify any information. View our terms and conditions. Whetstone Hey has an Enhanced Service - more info.