Old Chester Road, Great Sutton, Ellesmere Port CH66 3JX
Whetstone Hey is a purpose-built home in Great Sutton, approximately two miles from Ellesmere Port town centre. Set within pleasant grounds, Whetstone is a pleasant and friendly home well served by local amenities.
It has a qualified and dedicated staff team, providing 24 hour residential care, as well as respite and day care services.
Group: Minster Care Group
Person in charge: Lorraine Hicklin (Manager)
Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Admission Information: Ages 55+.
Single Rooms: 40
Shared Rooms: 1
Rooms with ensuite WC: 2
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Whetstone Hey: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.1 (maximum of 10) for Whetstone Hey is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Whetstone Hey in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Whetstone Hey is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.56 Points relating to the number of positive Reviews for Whetstone Hey is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119 , then divided by 2 = 0.060
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whetstone Hey has a Review Score of 6.1 (6.143) from 1 Reviews
Review submitted from a Postal Card by C T (Daughter of Resident) on Wednesday 17 August 2016. Relates to August 2016.
Contacted the home for a visit to see the facilities and meet some of the staff. Very impressed with the care home - clean, bright and nicely decorated. We were invited to stay for tea and sample of meal - freshly cooked and tasty.
In the event, we decided this was the home her dad and the moving in process was very straight forward. We think our dad will be happy here, the staff are very caring and make time to chat.
How likely would you be to recommend Whetstone Hey? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Whetstone Hey