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Whetstone Hey

Old Chester Road, Great Sutton, Ellesmere Port, Cheshire, Ellesmere Port, Cheshire CH66 3JX
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Whetstone Hey, Ellesmere Port
Whetstone Hey, Ellesmere Port
Whetstone Hey, Ellesmere Port

Whetstone Hey is a purpose-built home in Great Sutton, approximately two miles from Ellesmere Port town centre. Set within pleasant grounds, Whetstone is a pleasant and friendly home well served by local amenities.

It has a qualified and dedicated staff team, providing 24 hour residential care, as well as respite and day care services.

Care Provided by Whetstone Hey

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,250
Residential Dementia CareFrom £1,200From £1,250

Contact Whetstone Hey to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lorraine Hicklin (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1986

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (2)

Whetstone Hey Reviews (24)

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9.5

Whetstone Hey has a Review Score of 9.5 (9.452) out of 10, based on 11 reviews in the last 2 years. Over all time Whetstone Hey has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from Tracey F (Relative of Resident) published on 12 June 2026 Submitted via Website
Overall Experience
My relative has been a resident within Whetstone Hey for a number of years now, and throughout her time there she had received excellent care. The staff consistently ensure all of the residents needs are met and offer great care and support.

The home itself is always clean and tidy.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you for your feedback. We are happy to know that your relative is well settled at Whetstone Hey and you are satisfied with the tailored care provided.

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Review from Kristen C (Daughter of Resident) published on 11 June 2026 Submitted via Website
Overall Experience

My mum spent 3 weeks having respite after a few weeks in hospital she was given a lovely room and all the staff were amazing made her feel very comfortable and safe, unfortunately she passed away not long after, the staff attended the funeral which I thought was lovely as they hadn't know mum for long. I have since recommended the home to friends for their parents.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you for your kind words and for recommending us. We are happy to hear that your mum loved the personalised care at Whetstone Hey. Thank you again for trusting us with your mum's care.

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Review from Anne R (Partner of Resident) published on 11 June 2026 Submitted via Website
Overall Experience

Excellent staff and management, kind and friendly. High standards care and cleanliness of both residents and home. Nothing too much trouble. Can visit whenever and take my partner out and about without any issues.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you for your wonderful review. It is a pleasure for us to know that you are happy with the tailored care of your partner at Whetstone Hey.

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Review from Karen B (Daughter of Resident) published on 5 June 2026 Submitted via Website
Overall Experience

Dad has dementia and has been here for over a year now, it's such a lovely home from home setting. The staff are lovely. Dad is always kept clean & tidy. The bedrooms are made very comfortable. All the other residents all seem happy too. They have different entertainment days eg creepy crawly shows, singers, bingo

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you for your kind words. We are happy to know that you are satisfied with your dad's tailored care at Whetstone Hey.

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Review from V C (Son of Resident) published on 27 May 2026 Submitted via Website
Overall Experience

The Staff are friendly and committed and my Mother is happy there, apart from a room that is not en-suite and very small. Parking is sometimes a pry, but these are minor issues. The Staff care and that is the most important thing.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
Thank you for taking the time to leave a review and share your feedback.

We are delighted to hear that your mother is happy at Whetstone Hey. Providing compassionate, person-centred care is always our highest priority.

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Review from V C (Son of Resident) published on 3 November 2025 Submitted via Website
Overall Experience
My Mother is happy here, although at her age, she can't do very much. The Staff are friendly, approachable and show that they care. A former Cook, my Mother has high standards but she doesn't complain too much, so that is a good sign. The room is kept clean, it's just a pity it is so small with no en-suite.
The Staff are to be commended for their kindness to my Mother and the way they welcome visitors.

I wish there were more parking spaces!

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear your mother feels happy and well cared for. We take all the feedbacks seriously and take necessary actions required for the concerns raised by you.

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Review from M C (Daughter-in-law of Resident) published on 3 November 2025 Submitted via Website
Overall Experience
Amazing friendly staff, residents always look well and happy and in good spirits.

Always clean & tidy. Food is always fresh & varied . A very happy, pleasant Care Home. And the residents are always well entertained.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thanks a lot for your kind words. Our residents' wellbeing is at the heart of everything we do. I will pass your kind sentiments onto the home team.

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Review from C S (Friend of Resident) published on 16 October 2025 Submitted via Website
Overall Experience

Good caring staff, food is to high standards. Large variety of meals, freshly prepared on site. Very clean and tidy, lovely clean and tidy place. Dog is dog-friendly which is nice for visitors. Lots of activities all week for residents to enjoy.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thank you for your kind words. Our team strives to maintain the high-quality care at all times. We are pleased to know that you find Whetstone Hey friendly and comfortable.

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Review from S C (Son of Resident) published on 13 October 2025 Submitted via Website
Overall Experience

My mum has now been a resident here for coming up to three years. From the outset our family has been most impressed with the standard of care and cleanliness at the Home. The staff are very friendly and approachable. I have found that nothing is too much trouble for them even though I realise there are a lot of time pressures with their jobs. My mum is also happy there; she does grumble at times but that is a result of the problems of old age, it is nothing the staff have done even if she may cause them to sometimes think otherwise. She particularly enjoys some of the entertainment put on for them, such as exercises, quizzes and singing. Overall, my experience of Whetstone Hey is a positive one and it most reassuring to know that she is in such capable hands now that due to old age she can no longer look after herself and requires 24/7 care.

Reply from Omkar Naik, Marketing Admin at Whetstone Hey

Thanks a lot for this detailed feedback. We are grateful to know that your mum is comfortable and happy at Whetstone Hey. Thank you for trusting us with you mum's care.

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Review from S W (Wife of Resident) published on 1 October 2025 Submitted via Postal Card
Overall Experience

My husband has been a resident since November 2023. He has dementia. It was very very difficult for him to begin with, and heart breaking for me, but he has settled in now, and is he is happy to join in with the activities and likes to sing. I have always found the staff polite, cheerful and when I visit which is twice a week from 2:00 pm to 6:00 pm I am made very welcome and feel 'at home'.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your feedback. We are pleased to hear your husband has settled in well and is enjoying activities at Whetstone Hey. Our team is committed to providing warm, compassionate dementia care and creating a welcoming, homely environment for both residents and their families. Your kind words about our staff mean a lot to us.

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Review from Jennifer C (Wife of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience
My initial thought once my husband had to go into care was filled with trepidation. After meeting with the manager and staff, I was reassured this transition, although daunting was in the best interest of my husband.

Since moving into the home, I feel much more content and relaxed that the care mu husband receives is second to none. The home is always spotless, staff are friendly and welcoming and will go above and beyond to meet my husbands needs. I feel reassured of each time I leave, knowing he is in good hands.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for sharing your experience. We understand how difficult the transition into care can be, and we're so pleased to hear that our team has helped reassure and support you. We truly appreciate your kind words. Kind regards.

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Review from Susan H (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

My mother has received lots of support at Whetstone Hey. The staff are very friendly towards my mother and my sisters. The manager is very visible around the residential home. She has spent a lot of time decorating the home, painting, hanging wallpaper. The furniture is modern and stylish. The manager is very hands-on with the residents and is a positive, happy-go-lucky person all the time. The kitchen staff are very flexible regarding the menu. Mum feels it is home from home. As a family, we all feel they enable Mum to live her best life.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

Kind regards.

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Review from J S (Son of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

My mother was resident at this care home for 6 months. Many of the staff there were lovely but a few were not. We were disappointed to find on numerous occasions family members were having to clean Mum and take her to the bathroom as she was soiled. Mum refused to mix with residents (not the home's fault) but her room was tiny and depressing so when we visited the visit would be in her room which only had the chair Mum sat in. Staff run off their feet frequently.

Reply from Jankee Patel, Head Office at Whetstone Hey

I'm sorry your experience did not meet your expectations and we take all feedback very seriously. We have some wonderful staff at the home so thank you for your kind words. We invite you to come for the confidential discussion regarding those who you did not feel met expectations. We had offered a...  

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Review from Taylor F (Great-granddaughter of Resident) published on 21 March 2023 Submitted via Website
Overall Experience

Throughout the years my Grandma has been in Whetstone Hey, it has been amazing to see how much her health has improved and how happy and well cared for she is. She always has a smile on her face when we go to visit her. The care has been excellent!

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

It is a pleasure to care for your Grandma and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards

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Review from Olivia F (Great-granddaughter of Resident) published on 21 March 2023 Submitted via Website
Overall Experience

Whetstone Hey provides excellent care for my Grandma. The staff are caring, considerate and patient, at all times. We feel comfortable and are reassured in knowing that our relative is well looked after and safe.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your relative is at ease with us. I'll forward your warm sentiments to our home team. Kind regards

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Review from Doreen H (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

Mum has been cared for within our home over the last fourteen years. It was with great reluctance from both Mum and the family that the time had come for Mum to go into care as she needed 24/7 care. Whetstone Hey has more than met our expectations, the management and staff have shown their care, respect and devotion to not just my mum but I have witnessed this throughout the home when they are with other residents. I would like to say a big thank you.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,

Rahi.

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Review from Marcia M (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

My mother settled in very well and this was due to the staff who always treat her with consideration and dignity. She has made friends here and is encouraged to mix. The food is excellent and she has now become a healthy weight, which is monitored regularly by the staff. The staff communicate well, interested in any concerns or queries. The home is well managed.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,

Rahi.

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Review from Linda L (Sister of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

Always receive a warm welcome from staff who are always ready to help in any situation. My sister is well cared for and safe and is happy in her surroundings. The food is good and varied. The laundry service is excellent.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
Thank you for sharing your thoughts with us. We are delighted to know your sister is happy with the care provided and our team ensures to provide the best care to all our residents. I will pass on your kind words to the home team.
Kind regards,

Rahi.

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Review from S S (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card
Overall Experience

When Mum first went into the home, it was a very challenging time. I felt the organisation could have been better but eventually, we did manage to settle Mum in. Mum is very happy in the home and the staff are excellent and very caring. I do think that the decor and facilities are in need of upgrading and Mum has moved into a refurbished room but we do think that this could be done better. We are happy with the care Mum is getting and we are communicated to well about Mum's ailments and , as stated before, she is happy which is the main thing.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
We take all our feedback very seriously. Thank you for sharing your thoughts with us, we are glad that your mum is satisfied with the care provided.
Kind Regards,

Rahi.

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Review from Linda D (Daughter of Resident) published on 8 November 2022 Submitted via Website
Overall Experience

My mum went to Whetstone Hey in June, on respite, having trouble with her knees. After two weeks of care there, she loved it that much and decided she would like to stay. All of the staff are outstanding and nothing is too much trouble to do anything for the residents. The food looks delicious and with a different choice to eat. Mum is very happy and there. I know they have activities in the week, but there could be more activities to do morning/afternoon, but other than this, I cannot fault the home.

Reply from Rahi Joshi, Marketing Associate at Whetstone Hey
Thank you for sharing your thoughts with us. We are delighted to know your mother is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,

Rahi.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Frequently Asked Questions about Whetstone Hey

What types of Care is Whetstone Hey registered for?

Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whetstone Hey have?

There are 38 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Whetstone Hey?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Whetstone Hey to the centre of Ellesmere Port?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whetstone Hey to verify any information. View our terms and conditions. Whetstone Hey has an Enhanced Service -more info.