Whetstone Hey

The staff make this home, they are so caring and will go the extra mile for the residents. They try different things to tempt Mum to eat. They work so hard doing extra shifts as they really need more staff. Management are great, even doing their own share of resident care.

I could not be more happy with the care home we chose for my Dad. It is clean and bright, the care workers are friendly, cheerful and very supportive both to the residents and their relatives. We were very lucky that there was a vacancy when we needed it and I only wish that there were more places like this for all people across the UK.

1) Asked for a shower - nobody arrived, this occurred on two occasions.

2) On arrival, was told mum would have to have a risk assessment on taking her medicine, it never happened.

3) The commode wasn't emptied and bed not made. Carpet not clean and smelt of urine.

4) Room not cleaned whilst mum was in.

5) Food was very good.

6) Staff need more training.

In the event, we decided this was the home her dad and the moving in process was very straight forward. We think our dad will be happy here, the staff are very caring and make time to chat.