






Whetstone Hey is a purpose-built home in Great Sutton, approximately two miles from Ellesmere Port town centre. Set within pleasant grounds, Whetstone is a pleasant and friendly home well served by local amenities.
It has a qualified and dedicated staff team, providing 24 hour residential care, as well as respite and day care services.
Care Provided by Whetstone Hey
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Whetstone Hey for full pricing details and T&Cs.
Contact Whetstone Hey to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Lorraine Hicklin (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1986
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Whetstone Hey Reviews (24)
Whetstone Hey has a Review Score of 9.5 (9.452) out of 10, based on 11 reviews in the last 2 years.
Over all time Whetstone Hey has 24 reviews.
The home itself is always clean and tidy.
Thank you for your feedback. We are happy to know that your relative is well settled at Whetstone Hey and you are satisfied with the tailored care provided.
My mum spent 3 weeks having respite after a few weeks in hospital she was given a lovely room and all the staff were amazing made her feel very comfortable and safe, unfortunately she passed away not long after, the staff attended the funeral which I thought was lovely as they hadn't know mum for long. I have since recommended the home to friends for their parents.
Thank you for your kind words and for recommending us. We are happy to hear that your mum loved the personalised care at Whetstone Hey. Thank you again for trusting us with your mum's care.
Excellent staff and management, kind and friendly. High standards care and cleanliness of both residents and home. Nothing too much trouble. Can visit whenever and take my partner out and about without any issues.
Thank you for your wonderful review. It is a pleasure for us to know that you are happy with the tailored care of your partner at Whetstone Hey.
Dad has dementia and has been here for over a year now, it's such a lovely home from home setting. The staff are lovely. Dad is always kept clean & tidy. The bedrooms are made very comfortable. All the other residents all seem happy too. They have different entertainment days eg creepy crawly shows, singers, bingo
Thank you for your kind words. We are happy to know that you are satisfied with your dad's tailored care at Whetstone Hey.
The Staff are friendly and committed and my Mother is happy there, apart from a room that is not en-suite and very small. Parking is sometimes a pry, but these are minor issues. The Staff care and that is the most important thing.
We are delighted to hear that your mother is happy at Whetstone Hey. Providing compassionate, person-centred care is always our highest priority.
The Staff are to be commended for their kindness to my Mother and the way they welcome visitors.
I wish there were more parking spaces!
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear your mother feels happy and well cared for. We take all the feedbacks seriously and take necessary actions required for the concerns raised by you.
Always clean & tidy. Food is always fresh & varied . A very happy, pleasant Care Home. And the residents are always well entertained.
Thanks a lot for your kind words. Our residents' wellbeing is at the heart of everything we do. I will pass your kind sentiments onto the home team.
Good caring staff, food is to high standards. Large variety of meals, freshly prepared on site. Very clean and tidy, lovely clean and tidy place. Dog is dog-friendly which is nice for visitors. Lots of activities all week for residents to enjoy.
Thank you for your kind words. Our team strives to maintain the high-quality care at all times. We are pleased to know that you find Whetstone Hey friendly and comfortable.
My mum has now been a resident here for coming up to three years. From the outset our family has been most impressed with the standard of care and cleanliness at the Home. The staff are very friendly and approachable. I have found that nothing is too much trouble for them even though I realise there are a lot of time pressures with their jobs. My mum is also happy there; she does grumble at times but that is a result of the problems of old age, it is nothing the staff have done even if she may cause them to sometimes think otherwise. She particularly enjoys some of the entertainment put on for them, such as exercises, quizzes and singing. Overall, my experience of Whetstone Hey is a positive one and it most reassuring to know that she is in such capable hands now that due to old age she can no longer look after herself and requires 24/7 care.
Thanks a lot for this detailed feedback. We are grateful to know that your mum is comfortable and happy at Whetstone Hey. Thank you for trusting us with you mum's care.
My husband has been a resident since November 2023. He has dementia. It was very very difficult for him to begin with, and heart breaking for me, but he has settled in now, and is he is happy to join in with the activities and likes to sing. I have always found the staff polite, cheerful and when I visit which is twice a week from 2:00 pm to 6:00 pm I am made very welcome and feel 'at home'.
Thank you for sharing your feedback. We are pleased to hear your husband has settled in well and is enjoying activities at Whetstone Hey. Our team is committed to providing warm, compassionate dementia care and creating a welcoming, homely environment for both residents and their families. Your kind words about our staff mean a lot to us.
Since moving into the home, I feel much more content and relaxed that the care mu husband receives is second to none. The home is always spotless, staff are friendly and welcoming and will go above and beyond to meet my husbands needs. I feel reassured of each time I leave, knowing he is in good hands.
Thank you for sharing your experience. We understand how difficult the transition into care can be, and we're so pleased to hear that our team has helped reassure and support you. We truly appreciate your kind words. Kind regards.
My mother has received lots of support at Whetstone Hey. The staff are very friendly towards my mother and my sisters. The manager is very visible around the residential home. She has spent a lot of time decorating the home, painting, hanging wallpaper. The furniture is modern and stylish. The manager is very hands-on with the residents and is a positive, happy-go-lucky person all the time. The kitchen staff are very flexible regarding the menu. Mum feels it is home from home. As a family, we all feel they enable Mum to live her best life.
Kind regards.
My mother was resident at this care home for 6 months. Many of the staff there were lovely but a few were not. We were disappointed to find on numerous occasions family members were having to clean Mum and take her to the bathroom as she was soiled. Mum refused to mix with residents (not the home's fault) but her room was tiny and depressing so when we visited the visit would be in her room which only had the chair Mum sat in. Staff run off their feet frequently.
I'm sorry your experience did not meet your expectations and we take all feedback very seriously. We have some wonderful staff at the home so thank you for your kind words. We invite you to come for the confidential discussion regarding those who you did not feel met expectations. We had offered a...
Throughout the years my Grandma has been in Whetstone Hey, it has been amazing to see how much her health has improved and how happy and well cared for she is. She always has a smile on her face when we go to visit her. The care has been excellent!
It is a pleasure to care for your Grandma and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards
Whetstone Hey provides excellent care for my Grandma. The staff are caring, considerate and patient, at all times. We feel comfortable and are reassured in knowing that our relative is well looked after and safe.
Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your relative is at ease with us. I'll forward your warm sentiments to our home team. Kind regards
Mum has been cared for within our home over the last fourteen years. It was with great reluctance from both Mum and the family that the time had come for Mum to go into care as she needed 24/7 care. Whetstone Hey has more than met our expectations, the management and staff have shown their care, respect and devotion to not just my mum but I have witnessed this throughout the home when they are with other residents. I would like to say a big thank you.
Kind regards,
Rahi.
My mother settled in very well and this was due to the staff who always treat her with consideration and dignity. She has made friends here and is encouraged to mix. The food is excellent and she has now become a healthy weight, which is monitored regularly by the staff. The staff communicate well, interested in any concerns or queries. The home is well managed.
Kind regards,
Rahi.
Always receive a warm welcome from staff who are always ready to help in any situation. My sister is well cared for and safe and is happy in her surroundings. The food is good and varied. The laundry service is excellent.
Kind regards,
Rahi.
When Mum first went into the home, it was a very challenging time. I felt the organisation could have been better but eventually, we did manage to settle Mum in. Mum is very happy in the home and the staff are excellent and very caring. I do think that the decor and facilities are in need of upgrading and Mum has moved into a refurbished room but we do think that this could be done better. We are happy with the care Mum is getting and we are communicated to well about Mum's ailments and , as stated before, she is happy which is the main thing.
Kind Regards,
Rahi.
My mum went to Whetstone Hey in June, on respite, having trouble with her knees. After two weeks of care there, she loved it that much and decided she would like to stay. All of the staff are outstanding and nothing is too much trouble to do anything for the residents. The food looks delicious and with a different choice to eat. Mum is very happy and there. I know they have activities in the week, but there could be more activities to do morning/afternoon, but other than this, I cannot fault the home.
Kind regards,
Rahi.
Bed Vacancies
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Frequently Asked Questions about Whetstone Hey
What types of Care is Whetstone Hey registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whetstone Hey have?
There are 38 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Whetstone Hey?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Whetstone Hey to the centre of Ellesmere Port?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whetstone Hey to verify any information. View our terms and conditions. Whetstone Hey has an Enhanced Service -more info.