Aarondale Care Home in Chorley is located in the village of Coppull next to Yarrow Valley Park. The home offers residential care for people who need help with daily tasks, respite care to give families a break, and provides residential dementia care to support residents to maintain their independence and individuality.
The lovely and long-serving team encourages social activity and building relationships within the home. Residents always have the opportunity to do something as the home offers a range of activities and has its own library.
Aarondale is within easy reach of local shops and close to the motorway and public transport, making it easy for visitors to come in for a chat.
Aarondale Care Home has a Review Score of 9.5 (9.459) out of 10, based on 8 reviews in the last 2 years. Over all time Aarondale Care Home has 57 reviews.
Overall Experience
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57
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3
8
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Reviewer Connection to Aarondale Care Home
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Total of 57, showing 21-40
Review from Pauline D (Wife of Resident) published on 20 July 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very caring when you visit and I know my husband is being well cared for at all times.
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Review from Ellen M (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum recently went to Aarondale from hospital. She has settled really well thanks to the wonderful staff and their love and care. I am really happy with all the wonderful things that Aarondale has to offer and provides from mum and it's so good to know she is looked after so well. Thank you to all staff.
Reply from Hannah Prescott, Home Manager at Aarondale Care Home
Thank you so much for this, we love having mum live with us at Aarondale.
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Review from Neil D (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mum has been a resident at Aarondale for nearly two years. Aarondale is very clean, homely atmosphere, safe, high standard of care and attention with varied activities. We feel that my mum is looked after really well, kept safe and occupied 24/7, which she now requires. This enables us, as a family,
to be confident and relaxed that she is in safe hands when we are not with her, which is so invaluable and reassuring to us all. We can confidently highly recommend Aaronfale to anybody requiring a care home. PS, all the staff are fantastic.
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Review from Wendy H (Daughter of Resident) published on 13 March 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very impressed how the staff at Aarondate have made sure my dad has settled in. They have given me confidence that they understand my dad's dementia. The activities coordinator made sure she had read my notes I had written about his history and arranged things for him to do, (including spending time
with the maintenance man to help him).
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Review from J S (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My dad moved into Aarondale during the lockdown, which was obviously very traumatic for Dad and us, as we are a close family. The staff have been very supportive and provide us with constant updates about our dad. They have regular activities, and the staff are lovely and helpful. We cannot wait to
go inside once it is safe to do so.
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Review from C C (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My dad looked just lovely and he's very happy. The staff have been amazing keeping me informed when needed.
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Review from V B (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very well organised for safety for myself and my mother.
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Review from Maxine H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I visited for the first time since lockdown. The staff have worked extremely hard to enable the visits to go ahead in a safe secure way. The staff are always helpful and cheerful. I know that mum is in very good hands and is well cared for.
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Review from Tracy H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
A lovely home. The staff have always been kind and caring to mom and contacted me if there has been an incident. Thank you.
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Review from M J (Son-in-law of Resident) published on 15 October 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff excellent, care very good. Could do with more activities i.e going outside.
Reply from Jasmine Bracken, Marketing Administrator at Aarondale Care Home
Thank you for your comments about Aarondale Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. If you would like to discuss any improvements you have suggested to better the home please reach out to us at the home directly. Thanks again
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Review from Janet J (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The care is excellent and the staff are very friendly. I feel like part of the family and the staff are always welcoming and go the extra mile. There is no interaction for dementia patients, no trips and no fresh air.
Reply from Jasmine Bracken, Marketing Administrator at Aarondale Care Home
Thank you, Janet, for your comments about Aarondale Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from Catherine J (Friend of Resident) published on 23 August 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Always made to feel welcome. The staff are extremely pleasant and wonderful to all the residents, with nothing too much trouble for them and the residents always appear to be happy.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you for letting us know how we are doing at Aarondale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Julie B (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Absolutely fabulous. They couldn't do enough for us. They made us very welcome and we couldn't ask for anything more. I know my Mum will be looked after and I have no problem at all leaving her here. All the staff are fabulous.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you for letting us know how we are doing at Aarondale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Glenys B (Daughter-in-law of Resident) published on 9 August 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since my mother-in-law moved here we have been extremely pleased with the care she has received. The staff obviously know her well and always raise any concerns with us straight away. The home has recently undergone a 'facelift' which has added to the home from home feel and the outside area is now
being used much more. Overall very good!
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you, Glenys, for your comments about your recent experience at Aarondale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Yvonne P (Friend of Resident) published on 26 July 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My friend was admitted to Aarondale as an emergency admission last month and he is now a permanent resident. He has had a few issues which the staff have dealt with, with compassion and care. The manager and deputy manager have been amazing keeping in contact all the time with updates. All the staff
are caring and friendly. I couldn't wish for my friend to be in better hands thank you all.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you, Yvonne, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Raymond D (Resident) published on 12 July 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have been here four years and found things satisfactory. Staff are friendly and will go out of their way.
I have a lovely room.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you, Raymond, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Daphne R (Resident) published on 7 June 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
On the whole a very good experience. Always receiving any help that I might need, given with care.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you, Daphne, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from James K (Wife of Resident) published on 6 June 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
In my opinion, I don't think you could find a better place than Aarondale Care Home in England. It's well managed, good staff and well-run. I would give it 10 out of 10.
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you, James, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Ruth R (Daughter-in-law of Resident) published on 5 June 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Effectively meets the needs of my mother in law. Communicates well with regard to any changes in relation to care needs.
Care planning is done in conjunction with the resident and family.
All staff are approachable, responsive and caring.
The environment is currently being updated.
Would recommend.
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Review from Gillian J (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
This home has been a lovely friendly place with some wonderful supportive staff. They knew our mother well, worked great as a team and we had faith that she was cared for. Six or more of the best staff have left and we feel that the company has not treated them well and failed to try and keep them.
We and other families are now really concerned that the care has already started to deteriorate with the majority of staff being agency, young, inexperienced and more worrying, not caring! The ratings reflect the home as it was!
Reply from Ronnie Cavanagh, Marketing at Aarondale Care Home
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please, could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided? We look forward to hearing from you.
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Current Review Score: 9.5 (9.459)
Overview of Review Score
The Review Score of 9.5 (9.459) out of 10 for Aarondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.826 for Aarondale Care Home is calculated as follows:
(
(76 Excellents x 5)
+
(16 Goods x 4)
)
÷ 92 Ratings = 4.826
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.633 Points relating to the number of positive Reviews for Aarondale Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
= 3.8
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
12 Nov 2022
Overall
Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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