Owner: B Brown

Person in charge: Alison Redshaw (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Single Rooms: 17

Shared Rooms: 5

Rooms with ensuite WC: 11

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Adelphi: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Adelphi has a Review Score of 9.4 (9.396)

The Review Score of 9.4 (maximum of 10) for Adelphi is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Adelphi in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.396 for Adelphi is calculated as follows: ( (45 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 96 Ratings = 4.396

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Adelphi is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Adelphi?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Adelphi

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    1

Mother is 102 years old with rather a difficult personality and several health problems. We always find her fresh and clean, her clothing is laundered beautifully and coordinated even though she is blind. The food is excellent, varied and tasty. We have often dined there. The outside of the building is rather tired but the inside is bright, fresh and very homely, not sterile. We found the carers knowledgeable, approachable, aware and sensitive. Her health problems are dealt with swiftly and monitored efficiently. Mum is in good hands.

How likely would you be to recommend Adelphi? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very confident that Mum is safe and well here. The staff are professional and caring and always supportive to me.
My mother's medical welfare, personal needs and special dietary needs are well taken care of.
All the carers are knowledgeable about their residents and the senior staff are experienced with medical emergencies and in the administration and effect of medications. The home is clean and warm and the staff do all they can to provide a happy environment.

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Adelphi has proved to be the perfect place for my mum to live now that she needs 24-hour care.
The staff are all incredibly suited and good at their jobs.
My mum's quality of life has improved tremendously now that she is cared for.
The staff are attentive, diligent and go out of their way to fulfil the needs of the residents.

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Great support for mum, the staff treat her with great respect and dignity.
They tend to her every need and don't hesitate to consult medical professionals if required.
The home is welcoming and bright.
The meals provided are of excellent quality and recently they provided the family with a buffet to celebrate mum's birthday - it made the day feel special for her.
Mum is settled and happy in their care.

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

All the staff are kind and helpful and we have no problems with anything.
They are looking after mum very well.
We are quite satisfied.

How likely would you be to recommend Adelphi? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Fantastic day for a resident who was celebrating their 90th birthday.
Staff provided a lovely buffet and made sure everyone was looked after.
A really great day for all of the family and really shows how much the staff care.

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is a pleasant, homely feel about the Adelphi with bright and airy rooms. My mother has been a resident for a year now. She is happy living here, enjoying any organised activities and the company of the residents. The staff are friendly and caring. They know each resident's individual needs, being kind and thoughtful to them all and treating them with respect and dignity. From a visitor's point of view, the staff are welcoming and approachable. They are always available to speak to and any requests listened to and acted upon if appropriate. I have peace of mind that my mother is looked after and properly cared for 24 hours a day.

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We were all made extremely welcome by the staff. Nothing was too much trouble! Thank you so much for making Mum's 90th birthday so memorable and for all that you do for her. She is truly well cared for! This makes our worries about her all disappear. You all deserve a medal!!

How likely would you be to recommend Adelphi? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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