Albert House Residential Home

From day one all the staff at Albert House have been amazing in helping my mum settle in and feel welcome from helping her with her recovery to now being able to return home, Nine months have flown by and I know she will miss everyone. You are all superstars. Thank you for everything.

The manager and assistant manager have helped not only my husband but have also helped me personally. I would highly recommend Albert House.

My father went to Albert House following a period in hospital and immediately settled in there. The team are outstanding and in the end, we preferred to let him die in the home surrounded by people who actually do care rather than in the hospital. I will be always grateful to the team there as they allowed dad to pass away with dignity. Thank you.

The staff and management at Albert House go over and above to keep my godmother safe, comfortable and best of health mentally and physically. Over the Queen's Jubilee weekend, they had singers, afternoon tea and a carnival day. My godmother was sat outside in the sunshine watching all the floats going past down the road.

Mum has been in Albert House just over a year and we can honestly say that right from day one, the management and staff could not have done any more to make my mum at home, safe and comfortable. Nothing is too much trouble - they are all kind, caring, and professional at all times. The best care home by a mile and we would highly recommend to anyone. Keep up the good work!

My Gran absolutely loved her time at Albert House and knowing she was happy and well cared for made a huge difference to us as a family, particularly as the majority of her time there was spent during lockdown. The level of care given by all the staff was exceptional.

Kept well-informed during a difficult period. Always seemed well-staffed. Always clean and tidy.

Complete assurance during a challenging time that my mum was cared for when the family reached the stage they needed extra help.

Mum passed away in the 'loving care' of the staff and in company of her fellow residents. She led a peaceful and dignified life during her stay at Albert House. The staff became her 'second' family and attended to her care with a quiet, gentle and loving way and respected her wishes, whatever they were! Thank you so very much for looking after Mum in the autumn of her life.

My father was in the care of Albert House for 6 months, in his time he was pleased with the care he received, the food was good and the staff were brilliant, they cared for all his needs, they ensured that we were kept up to date with care and health issues. We got regular visits and when we called the home the staff were always courteous and helpful.

My mum was always treated with respect during her time at Albert House Residential Home. The staff managed her medical needs and I was always informed of any changes in her health straight away. The home is spotlessly clean and the staff are very caring and friendly.

We found the staff and care of a very high standard and they were extremely helpful whenever we contacted them. My father was made very comfortable and enjoyed the short time he was a resident in the home.

My mum has been in residential care for the past 3 years. I have always found the staff very helpful and caring. Over the past 12 months, this has been made easier by knowing that mum has been well cared for during the pandemic. They have dealt with things as they have progressed in a very efficient, professional manner. All credit to them and a big thank you.

Due to the current situation with covid, we were unable to visit mum but going from what I've seen and heard there were no issues with the care that they were giving mum. Her room was nicely laid out and clean.

My mother in law has been in Albert House for the past year and is very content where she is. Staff are very helpful and efficient. They have managed several health problems very well and coped with covid in an exemplary manner.

Mum had to go into a care home in the middle of the covid pandemic, so we haven't met any of the staff face-to-face. When I have spoken to the manager regarding her admission she was extremely helpful and reassuring and went through everything with me. Mum has settled in very well and is very happy and contented. I have only seen through the windows into the care home but am very happy with what I have seen. The staff are very helpful with visits.

I think more activities could be introduced for the partially sighted people. Also, another carer should be put onto the night shift.

The care my mother received was excellent. Due to the Covid lockdown, her family were unable to visit. The staff became her family and cared for her just as we would. There were activities and entertainment, all arranged and provided by the hard-working staff, who due to PPE, testing and regulation, were themselves extremely busy. But still, the residents were top priority giving excellent care.

Brilliant. I feel so content knowing my loved one is safe and being cared for well. The staff are amazing at what they do, and I am so grateful. Albert House is a lovely environment, great facilities and activities. Thank you.

Our dad became a resident in April, right in the middle of the Covid pandemic. All staff are professional, kind, caring and understanding and have endless patience, even with family ringing or calling daily. Nothing is too much trouble. We got window visits with Dad and FaceTime, in which he always told us staff were good with him. Dad sadly passed away in June and we got to be with him when he passed, for which we can't thank staff enough. They all go over and above their duties. They're angels and deserve medals.