Albert House Residential Home

We felt at ease leaving our lovely, lovely mother each day when visiting time was over as the staff that word at Albert House at that time were so caring and dedicated in doing the best they could to make sure she got everything she needed to make her stay there as comfortable and safe as they could.

Excellent care and service at Albert House for. Mum-in-law cannot fault the staff at Albert House; they went above and beyond to make her stay here home from home. We knew she was well looked after during the covid 19 situation, which made us feel we could not think of anywhere else better we would have taken Mum.

Mum was in Albert House for some 18 months at Albert House she received excellent care, the staff cannot be faulted at all. Thanks to all the staff for looking after mum during her stay.

My mum was well looked after, she settled in ok and made some friends. She always enjoyed her meals, and the staff were very pleasant. She was always clean and tidy.

Needing to find a suitable home for my mother on discharge from hospital, I was pleased to visit Albert House Residential Home and found a team dedicated to providing a homely environment, with staff keen to help residents. After placement we have noted this attention has continued and also found the quality of care through personal contact, provision of good quality meals and an understanding of each person's needs was exactly what I was looking for and I believe my mother can look forward to settled and restful latter years.

I am very satisfied with the service the home provides.

Really nice place to stay and clean/tidy. A nice part of Colne where it is near to the shops.

Very pleased to date. I live some distance away and the staff sent me a video to show me what my father's room is like. She even tried to set up a video call with him, which was brilliant. The home is clean and comfortable and well staffed by caring and compassionate people. I feel my father is safe and cared for.

Our mother has been resident at Albert House for almost two years. In all that time our family has nothing but praise for all the staff and the continued excellent care and support they provide. Our mother is content at this stage of her life and she loves the food. I would book myself in should the time/need arise.

My aunt stayed at Albert House Residential Home for around 2 years and thoroughly enjoyed staying there where she made a lot of friends, both staff and residents alike. We have been very happy with the care she receives, and the rooms and bathrooms are very clean as is the rest of the house. The staff are always very caring, loving and very helpful. We would recommend Albert House Residential Home to anyone.

He has been well looked after here at Albert House. First care home experience. Caring and friendly staff. Helped my brother get back onto his feet.

My father joined Albert House around 6 months ago and he has settled in really well. The staff soon got to know him and he is very well looked after, staff are very friendly and caring. I've asked him if there are any changes he'd like to see made, he is content with things as they are. There is a very homely atmosphere and meals are varied with choices and if the resident wants something different then they are happy to accommodate those requests. His room is comfortable, clean and warm, used at present just for sleeping. He says he feels very safe and secure. Management keeps me informed of anything pertaining to his wellbeing. The lounge he uses is comfortable with a TV and daily newspaper. The home is very close to the town centre so it's possible to venture out for coffee/shopping trips. I can relax knowing that my father feels safe, comfortable, secure and content in his surroundings.

Comfortable, warm and good food. Staff are friendly and helpful. Residents well catered for. We are happy with the treatment.

I always feel there is a lovely, friendly atmosphere with staff always taking time to answer any queries I may have regarding my father's care.

Mum has been at Albert House Residential Home for 9 months. We have been very happy with the care she receives. The rooms and bathrooms are very clean as is the rest of the house. The staff are very caring and loving. Mum always enjoys the meals. We would recommend Albert House Residential Home to anyone.

Both of my parents were residents at Albert house from August 2015 until my father passed away in October 2016 and my mother passed away in January 2017. The staff were courteous, helpful, welcoming, cheerful and caring to my parents and other residents and to our family and friends at all times. I felt as though the staff were 'my extended family', as they were looking after both of my parents. We were kept informed of their health, concerns, appointments etc regularly. Could not have asked for better care anywhere else.

I can only comment on the experience we had at Albert House but if we had to choose a residential home again, then Albert House would definitely be the one. Thank you all for everything you did (it wasn't easy) we will never forget it.

I always find Albert House Residential Home staff approachable, friendly and helpful. Dad is happy and content, he has a lovely room that is cleaned daily to a high standard. Food provided is of a high standard and the portion sizes are good. On special occasions, for example, Christmas, are celebrated in style. The residents appear happy, relaxed and are made to feel that Albert House Residential Home is their happy home.

We could not have had better care for our mum in the last three and a half years especially in the last few weeks of her life. The staff make you feel so welcome and remember who you are. Also, they helped dad who visited every day.

My mum was a resident at Albert House for 3 1/2 years before she passed away September 7th, 2016. My overall view of the home and staff are of the highest standard. The staff were kind and courteous to the family and provided excellent care for Mum. The surroundings were homely and welcoming. All concerns or general questions were answered with help and guidance when needed. I felt happy leaving my Mum in their care. Right up until the end of her life, they showed dedication, love and support. 100%