Albert House Residential Home

22 Albert Road, Colne BB8 0AA

Albert House is a residential care home which aims to provide its service users with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Caregivers strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere, and in doing so will be sensitive to the service users ever-changing needs. Such needs may be medical, therapeutic, cultural, psychological, spiritual, emotional and social, and service users are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.

A dedicated GP from the local surgery conducts regular reviews and visits within the home, chiropodists and opticians visit regularly too. The hairdresser visits twice weekly and provides a valuable pampering service.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal and local produce available. Chefs produce specialist diets on an individual basis.

Owner: Albert House Residential Home Ltd

Person in charge: Sharon Scully (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Eating Disorders • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 29

Shared Rooms: 0

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £550 – £600 (These prices are only a guideline, please contact Albert House Residential Home to find out the exact price for your requirements.)

Fees include excellent care and accommodation, laundry service and daily activities (should you wish to participate).

Additional chargeable services: Companionship service, Medical Escorting, Hairdressing, Chiropody, Trips, Private shopping.

We charge a 3rd Party fee starting from £25.00 per week.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Albert House Has protected meal times as follows: Lunch 12.30-13.30 then Dinner 16.30-17.30

Other than these times it is open visiting.

Parking:

There is free public car park to rear of the building. Please avoid parking on the surrounding streets residents only (permit required)

Latest Care Quality Commission* Report on Albert House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Albert House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Albert House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.762 for Albert House Residential Home is calculated as follows: ( (150 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 189 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.862 Points relating to the number of positive Reviews for Albert House Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.8 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Albert House Residential Home has a Review Score of 9.6 (9.624) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Albert House Residential Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Albert House Residential Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My father joined Albert House around 6 months ago and he has settled in really well. The staff soon got to know him and he is very well looked after, staff are very friendly and caring. I've asked him if there are any changes he'd like to see made, he is content with things as they are. There is a very homely atmosphere and meals are varied with choices and if the resident wants something different then they are happy to accommodate those requests. His room is comfortable, clean and warm, used at present just for sleeping. He says he feels very safe and secure. Management keeps me informed of anything pertaining to his wellbeing. The lounge he uses is comfortable with a TV and daily newspaper. The home is very close to the town centre so it's possible to venture out for coffee/shopping trips. I can relax knowing that my father feels safe, comfortable, secure and content in his surroundings.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Now Mum has been in the home for a number of years, I have got to know how difficult it is to perfect the day to day running of the place, but I do feel that we are very lucky to have found a home where the carers respect the resident's needs and the manageress is on the ball.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Sharon Scully, Manager at Albert House Residential Home responded to this review on 10 May 2018:

Thank you for your kind comments, it is a pleasure and honor to care for your mum.

Comfortable, warm and good food. Staff are friendly and helpful. Residents well catered for. We are happy with the treatment.

How likely would you be to recommend Albert House Residential Home? Likely

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Average Rating:   4.6 out of 5

On the occasions that I visit my father, he always appears to be content and happy with the care he receives. He is treated with dignity and respect.
He enjoys his food and any member of staff entering his room is always knock and are friendly, polite and courteous.
I always feel there is a lovely, friendly atmosphere with staff always taking time to answer any queries I may have regarding my father's care.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has been at Albert House Residential Home for 9 months. We have been very happy with the care she receives. The rooms and bathrooms are very clean as is the rest of the house. The staff are very caring and loving. Mum always enjoys the meals. We would recommend Albert House Residential Home to anyone.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Sharon Scully, Registered Manager at Albert House Residential Home responded to this review on 01 Dec 2017:

Thank you for your kind words.

Both of my parents were residents at Albert house from August 2015 until my father passed away in October 2016 and my mother passed away in January 2017. The staff were courteous, helpful, welcoming, cheerful and caring to my parents and other residents and to our family and friends at all times. I felt as though the staff were 'my extended family', as they were looking after both of my parents. We were kept informed of their health, concerns, appointments etc regularly. Could not have asked for better care anywhere else.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Sharon Scully, Registered Manager at Albert House Residential Home responded to this review on 09 Mar 2017:

Thank you for your kind words of appreciation

Mum was a resident at Albert House, she moved there in November 2011 and for the past 5 years mum became one of the Albert House Family. I am not sure it was the place she would have chosen to be, however, the staff there tried their best and although she would have rather been at home, Albert House became the next best place.
The staff there have changed during mums 5-year stay but the core staff have remained the same, giving the residents the best support that they could have wish for. In October 2016 mum passed away peacefully with both my sister and myself at her side, the care mum received and the support both my sister and myself had during this time was second to none.
I can only comment on the experience we had at Albert House but if we had to choose a residential home again, then Albert House would definitely be the one. Thank you all for everything you did (it wasn't easy) we will never forget it.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

Sharon Scully, Registered Manager at Albert House Residential Home responded to this review on 10 Jan 2017:

Thank you for kind words they are very much appreciated.

I always find Albert House Residential Home staff approachable, friendly and helpful. Dad is happy and content, he has a lovely room that is cleaned daily to a high standard. Food provided is of a high standard and the portion sizes are good. On special occasions, for example, Christmas, are celebrated in style. The residents appear happy, relaxed and are made to feel that Albert House Residential Home is their happy home.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

We could not have had better care for our mum in the last three and a half years especially in the last few weeks of her life. The staff make you feel so welcome and remember who you are. Also, they helped dad who visited every day.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was a resident at Albert House for 3 1/2 years before she passed away September 7th, 2016. My overall view of the home and staff are of the highest standard. The staff were kind and courteous to the family and provided excellent care for Mum. The surroundings were homely and welcoming. All concerns or general questions were answered with help and guidance when needed. I felt happy leaving my Mum in their care. Right up until the end of her life, they showed dedication, love and support. 100%

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Sharon Scully, Registered Manager at Albert House Residential Home responded to this review on 07 Oct 2016:

Thank you .for you kind words, it was a pleasure to have the opportunity to care for your mum

Whenever I visited my cousins always found the staff friendly and helpful, nothing too much trouble for them. They always go the extra mile for all residents from what I have seen.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

It is always clean and fresh and the staff are so welcoming, and very hard working. The hygiene standards for the residents is excellent. The kitchen staff provide really good home-made meals and cakes with lots of variety. Rooms are not massive, but again are kept fresh and clean. The decor is good and the whole place is well maintained. The home is situated on a busy main road where there is lots to see, so it would be a real plus to have an area for the residents to sit and enjoy the outside world. Many of them are chair-bound for most of the time and I think a viewing area would enhance the home and stimulate the residents.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are very friendly and very welcoming to the whole family. They are very caring for both my mother (resident) and my father (90 and living in his own home). They go that one step further to ensure our expectations are met and even exceeded. Always ready to help and listen. My mother is in a wonderful place! Made my father and the families day on his 90th birthday celebrations at the home.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has been a resident at the above home for over three years now and I found Albert House after having harrowing experiences with another care. Albert House is as near as you can get to home from home and all the staff are very patient and caring. My wife is 88 years old and suffers from Alzheimers.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find the home does a slendid job, both in feeding the residents and giving that compassion in their stressful times. The kitchen is spotless and well run. The bedrooms too are well cleaned by a dedicated team.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Unable to ask for more, as help and understanding second to none. Slight problems at first, as my wife has Coeliac, got sorted really quick. Staff helpful on any problems, anything spilt etc is cleaned very quickly. My wife has clean clothes on every day on different visits of the day. Unable to find fault, Would recommend Albert House.

How likely would you be to recommend Albert House Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 3 hours ago

2 Residential

Awards / Recognitions

There are currently no awards/recognitions posted yet for Albert House Residential Home

Job Vacancies

Staff Profiles

Sharon

Sharon Scully

Job Title: Registered Manager

Joined: 2011

Description:

15 years experience within the care sector. Joining the team in 2011 and bringing new ideas and ways of working the home has grown in popularity.
With a Honors Degree in Health & Social Care, Leadership and Management for Care Services, and many other related qualification I have all the necessary knowledge to lead this service.

Chrissy

Chrissy Gardner

Job Title: Care Manager

Joined: 2014

Description:

With 30 years of care experience and holding a qualification in Health & Social Care management, she is the best person to oversee the care and support of the residents.

Christine

Christine Uttley

Job Title: Care Team Leader

Joined: 2006

Description:

After joining the care home in 2006 in a part-time temporary post, Christine has remained with the home and is now a Care Team Leader.
With many qualifications including Palliative Care, Christine is also working towards her Level 5 in Health & Social Care Management.

Patricia

Patricia Hamer

Job Title: Chef / Care Team Leader

Joined: 2012

Description:

Many years of experience within the care sector especially working with those that have mental health conditions incl of Dementia.
Patricia is also a trained chef and prides herself in running a good kitchen. Qualified in management skills and hospitality.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Albert House Residential Home