Alma Green Care Home

Hall Green, Upholland, Skelmersdale WN8 0PA

Group: Cranford Care Homes Ltd

Person in charge: Joanne Bowker (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages from 60 to 110.

Single Rooms: 29

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Based at the top of Alma Hill, UpHolland, located in between the local library & the Methodist Church & opposite the Britanina public house. If travelling on the M58 towards Wigan, get off at junction 4 & generally follow the sign posts for UpHolland.

Visiting:

Visitors welcome any time, no appointments necessary, however for the protection of the residents, it would be appreciated if potential visitors disclose their names for safe awareness for entry/access to the building.

Parking:

There is parking at the front of the building which only has capacity for approx 4 cars, however there is a driveway adjacent to the building where parking is also available.

Latest Care Quality Commission* Report on Alma Green Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Alma Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alma Green Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Alma Green Care Home is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.595 Points relating to the number of positive Reviews for Alma Green Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.8 Target = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Alma Green Care Home has a Review Score of 8.4 (8.428) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alma Green Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alma Green Care Home

  • Daughter of Resident/Service User
    2

We would like to take this opportunity to say a big thank you to all the staff at Alma Green for all the love and care and support you show my mum, she has been in Alma Green seven years next month and the care she has received is amazing. The girls have not only looked after my mum but have been as caring to us as well, would not have been able to cope without their love and support. We would not hesitate to highly recommend this home, they truly are amazing people. Keep up the amazing work girls think the world of you all. If this home was not up to the standard it is, my mum would not be in there, it truly is a fantastic care home.

How likely would you be to recommend Alma Green Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I am reviewing the home every February. I am still very happy with the care my mum receives at Alma Green The staff are brilliant-very caring and they look after my mum very very well, in her own way she is very happy, bless her. She is always clean and dressed with care. Her room is spotless. She is well fed with good food. The staff are wonderful and I can speak to them any time day or night if I want to.The manager is always helpful and caring towards me when I call her. I am quite happy for my mum to stay at Alma Green. Thank you to all the staff.

How likely would you be to recommend Alma Green Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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