Bank Hall Care Home

My mum entered Bank Hall care home in March 2021 from hospital after a fall and breaking her arm. She is 97. Her care has been excellent from management and staff. The facilities are excellent. She is comfortable and settled which is a relief to me. I would not hesitate to recommend Bank Hall.

The staff were all very helpful and made our most recent visit to see our cousin a pleasure. The staff go that extra mile to ensure everything is OK. The gardens at the home were well maintained and all the residents seem quite content.

Bank Hall Care Home is a caring environment and the staff are very friendly and helpful. Communication can be a slight problem regarding the dementia residents as these residents are not able to pass information to or from the care home. Mum seems as happy as she can be given her dementia and inability to understand her condition. I am happy for her to be in the home.

My mum has been residing in Bank Hall Care Home for over 4 years. She has been treated so well and looked after by the staff of Bank Hall I can not thank them enough. I can not recommend Bank Hall Care Home enough to anybody found in my family's situation with mum, to have their loved ones to stay there. Thank you for taking care of her as well as you have.

I can not speak highly enough of the staff and the care they have given and shown each time I visit. I would not hesitate to recommend Bank Hall for your loved one.

My wife has only been in care at Bank Hall for approximately 3 months, during this time she has been looked after very well by the staff in Scarlet House. The most important thing is that I feel she is in a safe environment. Her room and communal area is cleaned to a high standard and I am very happy with the care provided.

Care caters for my needs.

First impressions, very clean and fresh. Staff lovely and caring. Always staff on hand looking after residents. Residents treated like family and all seem very happy.

My mother was moved here and I noticed a big change straight away. Staff are very friendly, caring and helpful. I am very happy for my mum to be here and would recommend to anyone.

Fantastic.

I have nothing negative to say.

My mum has been in Bank Hall Care Home now for over 12 months and I have never seen her as happy. I would highly recommend this home and the service it provides.

The love and care this home provides is second to none. I will always be eternally grateful for how they look after my mum and dad. It's a home from home.

My mum is happy and feels safe in Bank Hall care home. We can visit anytime and staff always friendly.

From the moment I walked into Bank Hall I knew I had found the best place for my dad. The staff were very welcoming, the residents seemed happy and content. Everywhere was clean and tidy. The residents have daily activities which I love. The staff are so friendly and caring nothing is ever too much trouble. As a family, we were really anxious about finding the right place for dad. However, everyone at Bank Hall made that choice so easy. We feel so relaxed that he is in good hands.

I am positive about my visit, the staff are fantastic.

Whilst choosing accommodation for my husband, we called in unannounced and were shown around all areas of the home, including the kitchen. The home is well furnished and all matching. The management and all staff were very friendly. Nothing is too much trouble for them, always smiling. Plenty of tea/coffee throughout the day if required. A varied choice of menu with always 2/3 choices. Entertainment a couple of times a week, also church people to give a service if required. Staff join in with games; dominoes etc. 2 sunny lounges to sit quietly if required. I could not fault this establishment.

My mother has been a resident in Bank Hall for more than two years. She has received excellent care throughout this home. The staff/carers are always helpful, polite and positive. The general atmosphere is positive and caring. The home provides a broad variety of activities group events which motivate and inspire group and sound interaction. This has become very much mothers home she is highly regarded and respected by the staff and manager. My mother's needs are always looked after and her room is immaculate. I am so grateful that we chose Bank Hall

Scarlett House. The care and support from the staff, not just to Mum, but for the family is excellent. I feel that mum is getting really looked after, therefore the family are content.

As a husband, I visit daily for about an hour in the dementia wing. The carers, often short-staffed work very hard, are very respectful to the residents, sometimes under trying circumstances. Visiting hours: anytime, without notice. To be fair, I have no comparisons to make or no other experience.