
My mum has gained a new lease of life since settling into this care home.Linda L(Daughter of Resident/Service User)

I can not speak highly enough of the staff and the care they have givenToni D(Niece of Resident/Service User)

Bank Hall Care Home is a home in its truest sense; not an institution.Linda L(Daughter of Resident/Service User)

My mum has gained a new lease of life since settling into this care home.Linda L(Daughter of Resident/Service User)

I can not speak highly enough of the staff and the care they have givenToni D(Niece of Resident/Service User)

Bank Hall Care Home is a home in its truest sense; not an institution.Linda L(Daughter of Resident/Service User)

Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.
Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.
Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.
Care Provided by Bank Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
The price(s) shown are provided by the care home. Contact Bank Hall Care Home for full pricing details and T&Cs.
Contact Bank Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RochCare (UK) Ltd
- Private Owned
Person in charge
- Angela Cheryl Price (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (56)
Parking
- There is parking available within Bank Hall grounds
Bank Hall Care Home Reviews (44)
Bank Hall Care Home has a Review Score of 9.4 (9.352) out of 10, based on 10 reviews in the last 2 years.
Over all time Bank Hall Care Home has 44 reviews.
My mum entered Bank Hall care home in March 2021 from hospital after a fall and breaking her arm. She is 97. Her care has been excellent from management and staff. The facilities are excellent. She is comfortable and settled which is a relief to me. I would not hesitate to recommend Bank Hall.
Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall. The team work extremely hard to ensure that all residents are well cared for and are happy, and of course, you are happy and reassured. We do strive to...
The staff were all very helpful and made our most recent visit to see our cousin a pleasure. The staff go that extra mile to ensure everything is OK. The gardens at the home were well maintained and all the residents seem quite content.
Thank you very much for taking the time out to write such a wonderful review. I am so pleased to hear that everyone made your visit special and they were welcoming. We have a fantastic team at Bank Hall who strive to provide the best possible care for your relative. It is a pleasure to care for...
Bank Hall Care Home is a caring environment and the staff are very friendly and helpful. Communication can be a slight problem regarding the dementia residents as these residents are not able to pass information to or from the care home. Mum seems as happy as she can be given her dementia and inability to understand her condition. I am happy for her to be in the home.
Thank you for your kind words, we are thrilled to hear you're happy with our services at Bank Hall.
My mum has been residing in Bank Hall Care Home for over 4 years. She has been treated so well and looked after by the staff of Bank Hall I can not thank them enough. I can not recommend Bank Hall Care Home enough to anybody found in my family's situation with mum, to have their loved ones to stay there. Thank you for taking care of her as well as you have.
Thank you for your kind words, I will pass the lovely comments on to the staff at Bank Hall.
Unfortunately due to the Covid situation since March 2020 I have not yet been inside her room but I have been able to enjoy visiting in the very clean and inviting visitors room for a 1-2-1 visit when allowed.
The staff are absolutely amazing, always make the effort to make that not only is Aunty comfortable and happy but that you are too, every time I request information I receive it within a few hours.
On a more important note my Aunt's well being, behaviour, outlook and cleanliness have improved so much, she has become her old happy self.
I can not speak highly enough of the staff and the care they have given and shown each time I visit. I would not hesitate to recommend Bank Hall for your loved one.
Thank you very much Toni for your kind words. We pride ourselves on providing excellent care for our residents here at Bank Hall. We are very happy to hear that your aunt is happy living at Bank Hall and enjoying it here. Hopefully, everything will be back to some normality soon and all visiting is...
My wife has only been in care at Bank Hall for approximately 3 months, during this time she has been looked after very well by the staff in Scarlet House. The most important thing is that I feel she is in a safe environment. Her room and communal area is cleaned to a high standard and I am very happy with the care provided.
Care caters for my needs.
First impressions, very clean and fresh. Staff lovely and caring. Always staff on hand looking after residents. Residents treated like family and all seem very happy.
My mother was moved here and I noticed a big change straight away. Staff are very friendly, caring and helpful. I am very happy for my mum to be here and would recommend to anyone.
Fantastic.
She is very well looked after and I have total confidence in her carers.
I have nothing negative to say.
My mum has been in Bank Hall Care Home now for over 12 months and I have never seen her as happy. I would highly recommend this home and the service it provides.
The love and care this home provides is second to none. I will always be eternally grateful for how they look after my mum and dad. It's a home from home.
My mum is happy and feels safe in Bank Hall care home. We can visit anytime and staff always friendly.
From the moment I walked into Bank Hall I knew I had found the best place for my dad. The staff were very welcoming, the residents seemed happy and content. Everywhere was clean and tidy. The residents have daily activities which I love. The staff are so friendly and caring nothing is ever too much trouble. As a family, we were really anxious about finding the right place for dad. However, everyone at Bank Hall made that choice so easy. We feel so relaxed that he is in good hands.
I am positive about my visit, the staff are fantastic.
Whilst choosing accommodation for my husband, we called in unannounced and were shown around all areas of the home, including the kitchen. The home is well furnished and all matching. The management and all staff were very friendly. Nothing is too much trouble for them, always smiling. Plenty of tea/coffee throughout the day if required. A varied choice of menu with always 2/3 choices. Entertainment a couple of times a week, also church people to give a service if required. Staff join in with games; dominoes etc. 2 sunny lounges to sit quietly if required. I could not fault this establishment.
My mother has been a resident in Bank Hall for more than two years. She has received excellent care throughout this home. The staff/carers are always helpful, polite and positive. The general atmosphere is positive and caring. The home provides a broad variety of activities group events which motivate and inspire group and sound interaction. This has become very much mothers home she is highly regarded and respected by the staff and manager. My mother's needs are always looked after and her room is immaculate. I am so grateful that we chose Bank Hall
Scarlett House. The care and support from the staff, not just to Mum, but for the family is excellent. I feel that mum is getting really looked after, therefore the family are content.
As a husband, I visit daily for about an hour in the dementia wing. The carers, often short-staffed work very hard, are very respectful to the residents, sometimes under trying circumstances. Visiting hours: anytime, without notice. To be fair, I have no comparisons to make or no other experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bank Hall Care Home.
There are no upcoming events for Bank Hall Care Home.
Awards / Recognitions (4)
- 12 Nov 2022Recipient: Bank Hall Care Home
- 28 Jul 2021Recipient: Bank Hall Care Home
- 24 Apr 2021Recipient: RochCare (UK) Ltd
Accreditations
There are no accreditations posted yet for Bank Hall Care Home.
Meet the Team (4)

My name is Cheryl, and I am the Registered Manager here at Bank Hall. I have worked in the care sector for over 12 years and I am currently working towards my Level 5 Diploma in Leadership for Health and Social Care. Having progressed through a variety of roles within the company, I have developed a comprehensive understanding of the needs of both residents and staff.
I remain committed to delivering high-quality, person-centred care that prioritises dignity, respect, and independence.
Throughout my career, I have been driven by a genuine passion for supporting older people to lead fulfilling lives in a safe, comfortable, and compassionate environment. My goal is to lead a strong, supportive team and to foster a positive culture where everyone, residents, families, and staff feel valued and at home.

My name is Leah, and I began my career in the care sector in 2013, immediately after leaving college. Over the years, I have progressed from Care Assistant to Senior Care Assistant, Unit Manager, and ultimately Deputy Manager. In 2024, I joined Rochcare, which I consider one of the most rewarding decisions of my career. I am deeply passionate about supporting others and take great pride in being able to make a meaningful difference to people’s lives and overall well-being. I am committed to ensuring that everyone who enters our service feels safe, respected, and well cared for. I strongly believe in promoting independence and supporting residents to live as closely as possible to how they would within their own homes, while ensuring their safety and well-being at all times. I have dedicated the majority of my career to supporting individuals living with dementia. I am also committed to providing guidance and additional support to staff, helping them to deliver the highest standard of dementia care. I am committed to ensuring that every person in our care receives the highest standard of support, delivered with dignity, compassion, and respect.

My name is Michelle and I am employed by Bank Hall, as part of the management administration team, where I support my manager, Cheryl and deputy manager Leah. I also support our care staff where needed be, my role is wide and varied, and no two days are the same, which is great. You will find me in my office near reception, sorting rotas, wages, residents’ paperwork, recruitment, invoicing, and much more, which I love. The residents often pop in to my office for chats and requests, listening to their history and remembering their past is so heartwarming. I have been at Bank Hall Care Home now for just under a year, and I must say this is the happiest I have been for a long time. The residents are cared for with dignity and respect; they are not just a number here, each resident is treated individually.

I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector and across the health and social care industry. My career spans over 34 years with 13 years spent in key roles in Domiciliary Care, Residential Dementia Care Homes, and Training Management. Also delivering Apprenticeships with FE colleges. I aim to demonstrate commitment to excellence in care and education. I embed the values of high-quality care into the education of the team and to ensure person centred care and compassion, caring and kindness are core values. I started in care when I was 19 and very quickly realised the value of care and I wanted to ensure that the people I supported received he best care possible. Working my way up from a care assistant, senior carer, mentor, assessor, trainer, then into management. I currently work as Training Manager for Rochcare Care Homes. I oversee the full spectrum of training across four residential dementia care homes and the domiciliary service in the North-West of England. I design and deliver induction programs, bespoke specialist training, and annual refresher courses—developing all course materials to meet evolving care standards and staff needs. I am highly skilled in both face-to-face and e-learning platforms, with expertise in elder care, medicine, and all mandatory CQC training.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bank Hall Care Home to verify any information. View our terms and conditions. Bank Hall Care Home has an Enhanced Service -more info.