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Bank Hall Care Home

Colne Road, Burnley, Lancashire BB11 2AA
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My mum has gained a new lease of life since settling into this care home.Linda L(Daughter of Resident/Service User)
Bank Hall Care Home, Burnley
I can not speak highly enough of the staff and the care they have givenToni D(Niece of Resident/Service User)
Bank Hall Care Home, Burnley
Bank Hall Care Home is a home in its truest sense; not an institution.Linda L(Daughter of Resident/Service User)
Bank Hall Care Home, Burnley

Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.

Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.

Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.

Care Provided by Bank Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,500£1,400 - £1,500
Residential Dementia Care£1,400 - £1,500£1,400 - £1,500

We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.

Contact Bank Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Angela Cheryl Price (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (56)

Parking

  • There is parking available within Bank Hall grounds

Bank Hall Care Home Reviews (44)

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9.4

Bank Hall Care Home has a Review Score of 9.4 (9.352) out of 10, based on 10 reviews in the last 2 years. Over all time Bank Hall Care Home has 44 reviews.

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Review from L S (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

My mum entered Bank Hall care home in March 2021 from hospital after a fall and breaking her arm. She is 97. Her care has been excellent from management and staff. The facilities are excellent. She is comfortable and settled which is a relief to me. I would not hesitate to recommend Bank Hall.

Reply from Martha Hamill, Manager at Bank Hall Care Home

Thank you very much for taking the time to write such a lovely review. We are very pleased that you are happy with the care provided at Bank Hall. The team work extremely hard to ensure that all residents are well cared for and are happy, and of course, you are happy and reassured. We do strive to...  

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Review from B M (Cousin of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

The staff were all very helpful and made our most recent visit to see our cousin a pleasure. The staff go that extra mile to ensure everything is OK. The gardens at the home were well maintained and all the residents seem quite content.

Reply from Martha Hamill, Manager at Bank Hall Care Home

Thank you very much for taking the time out to write such a wonderful review. I am so pleased to hear that everyone made your visit special and they were welcoming. We have a fantastic team at Bank Hall who strive to provide the best possible care for your relative. It is a pleasure to care for...  

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Review from F M (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

Bank Hall Care Home is a caring environment and the staff are very friendly and helpful. Communication can be a slight problem regarding the dementia residents as these residents are not able to pass information to or from the care home. Mum seems as happy as she can be given her dementia and inability to understand her condition. I am happy for her to be in the home.

Reply from Cameron Davies, Marketing Executive at Bank Hall Care Home

Thank you for your kind words, we are thrilled to hear you're happy with our services at Bank Hall.

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Review from Sarah W (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

My mum has been residing in Bank Hall Care Home for over 4 years. She has been treated so well and looked after by the staff of Bank Hall I can not thank them enough. I can not recommend Bank Hall Care Home enough to anybody found in my family's situation with mum, to have their loved ones to stay there. Thank you for taking care of her as well as you have.

Reply from Elizabeth Hobson, Deputy Manager at Bank Hall Care Home

Thank you for your kind words, I will pass the lovely comments on to the staff at Bank Hall.

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Review from Toni D (Niece of Resident) published on 17 January 2022 Submitted via Website
Overall Experience
My Great Aunt has been residing at Scarlet House in Bank Hall since Feb 2020 after previously being in 2 other homes in the Burnley area. I can honestly say that I sleep much better, have no stress and have no regrets about moving her into Bank Hall.
Unfortunately due to the Covid situation since March 2020 I have not yet been inside her room but I have been able to enjoy visiting in the very clean and inviting visitors room for a 1-2-1 visit when allowed.
The staff are absolutely amazing, always make the effort to make that not only is Aunty comfortable and happy but that you are too, every time I request information I receive it within a few hours.
On a more important note my Aunt's well being, behaviour, outlook and cleanliness have improved so much, she has become her old happy self.

I can not speak highly enough of the staff and the care they have given and shown each time I visit. I would not hesitate to recommend Bank Hall for your loved one.

Reply from Martha Hamill, Home Manager at Bank Hall Care Home

Thank you very much Toni for your kind words. We pride ourselves on providing excellent care for our residents here at Bank Hall. We are very happy to hear that your aunt is happy living at Bank Hall and enjoying it here. Hopefully, everything will be back to some normality soon and all visiting is...  

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Review from W S (Husband of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

My wife has only been in care at Bank Hall for approximately 3 months, during this time she has been looked after very well by the staff in Scarlet House. The most important thing is that I feel she is in a safe environment. Her room and communal area is cleaned to a high standard and I am very happy with the care provided.

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Review from Ray Dennis N (Resident / Service User) published on 16 April 2019 Submitted via Postal Card
Overall Experience

Care caters for my needs.

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Review from S P (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card
Overall Experience

First impressions, very clean and fresh. Staff lovely and caring. Always staff on hand looking after residents. Residents treated like family and all seem very happy.

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Review from Chris F (Son of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience

My mother was moved here and I noticed a big change straight away. Staff are very friendly, caring and helpful. I am very happy for my mum to be here and would recommend to anyone.

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Review from Eric C (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
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Fantastic.

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Review from Leah H (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card
Overall Experience
My Mum came to stay six months ago and has gained strength and mobility.
She is very well looked after and I have total confidence in her carers.

I have nothing negative to say.

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Review from Lesley H (Daughter of Resident) published on 20 August 2018 Submitted via Website
Overall Experience

My mum has been in Bank Hall Care Home now for over 12 months and I have never seen her as happy. I would highly recommend this home and the service it provides.

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Review from Alison L (Daughter of Resident) published on 16 August 2018 Submitted via Website
Overall Experience

The love and care this home provides is second to none. I will always be eternally grateful for how they look after my mum and dad. It's a home from home.

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Review from Patricia R (Daughter of Resident) published on 1 June 2018 Submitted via Website
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My mum is happy and feels safe in Bank Hall care home. We can visit anytime and staff always friendly.

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Review from Lyndsey L (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience

From the moment I walked into Bank Hall I knew I had found the best place for my dad. The staff were very welcoming, the residents seemed happy and content. Everywhere was clean and tidy. The residents have daily activities which I love. The staff are so friendly and caring nothing is ever too much trouble. As a family, we were really anxious about finding the right place for dad. However, everyone at Bank Hall made that choice so easy. We feel so relaxed that he is in good hands.

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Review from Vera W (Resident / Service User) published on 2 May 2017 Submitted via Postal Card
Overall Experience
I was quite happy with my week in Bank Hall. I can't remember some detail but I liked my room. The food was alright and the staff were popping in and out to remind me about meals and give my medication. I sat in the dayroom with the other residents.

I am positive about my visit, the staff are fantastic.

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Review from Patricia W (Wife of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

Whilst choosing accommodation for my husband, we called in unannounced and were shown around all areas of the home, including the kitchen. The home is well furnished and all matching. The management and all staff were very friendly. Nothing is too much trouble for them, always smiling. Plenty of tea/coffee throughout the day if required. A varied choice of menu with always 2/3 choices. Entertainment a couple of times a week, also church people to give a service if required. Staff join in with games; dominoes etc. 2 sunny lounges to sit quietly if required. I could not fault this establishment.

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Review from David D (Son of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

My mother has been a resident in Bank Hall for more than two years. She has received excellent care throughout this home. The staff/carers are always helpful, polite and positive. The general atmosphere is positive and caring. The home provides a broad variety of activities group events which motivate and inspire group and sound interaction. This has become very much mothers home she is highly regarded and respected by the staff and manager. My mother's needs are always looked after and her room is immaculate. I am so grateful that we chose Bank Hall

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Review from Linda P (Daughter of Resident) published on 12 January 2017 Submitted via Postal Card
Overall Experience
My mother has been in here for nearly ten years. She has been well looked after and I have no problem recommending Bank Hall and

Scarlett House. The care and support from the staff, not just to Mum, but for the family is excellent. I feel that mum is getting really looked after, therefore the family are content.

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Review from Alfred H (Husband of Resident) published on 19 December 2016 Submitted via Postal Card
Overall Experience

As a husband, I visit daily for about an hour in the dementia wing. The carers, often short-staffed work very hard, are very respectful to the residents, sometimes under trying circumstances. Visiting hours: anytime, without notice. To be fair, I have no comparisons to make or no other experience.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

Accreditations

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Meet the Team (4)

Cheryl Price
Cheryl PriceJob Title:Registered ManagerJoined: 2013

My name is Cheryl, and I am the Registered Manager here at Bank Hall. I have worked in the care sector for over 12 years and I am currently working towards my Level 5 Diploma in Leadership for Health and Social Care. Having progressed through a variety of roles within the company, I have developed a comprehensive understanding of the needs of both residents and staff.

I remain committed to delivering high-quality, person-centred care that prioritises dignity, respect, and independence.

Throughout my career, I have been driven by a genuine passion for supporting older people to lead fulfilling lives in a safe, comfortable, and compassionate environment. My goal is to lead a strong, supportive team and to foster a positive culture where everyone, residents, families, and staff feel valued and at home.

Leah Cadwick
Leah CadwickJob Title:Deputy ManagerJoined: 2024

My name is Leah, and I began my career in the care sector in 2013, immediately after leaving college. Over the years, I have progressed from Care Assistant to Senior Care Assistant, Unit Manager, and ultimately Deputy Manager. In 2024, I joined Rochcare, which I consider one of the most rewarding decisions of my career. I am deeply passionate about supporting others and take great pride in being able to make a meaningful difference to people’s lives and overall well-being. I am committed to ensuring that everyone who enters our service feels safe, respected, and well cared for. I strongly believe in promoting independence and supporting residents to live as closely as possible to how they would within their own homes, while ensuring their safety and well-being at all times. I have dedicated the majority of my career to supporting individuals living with dementia. I am also committed to providing guidance and additional support to staff, helping them to deliver the highest standard of dementia care. I am committed to ensuring that every person in our care receives the highest standard of support, delivered with dignity, compassion, and respect.

Michelle Lomax
Michelle LomaxJob Title:Home AdministratorJoined: 2024

My name is Michelle and I am employed by Bank Hall, as part of the management administration team, where I support my manager, Cheryl and deputy manager Leah. I also support our care staff where needed be, my role is wide and varied, and no two days are the same, which is great. You will find me in my office near reception, sorting rotas, wages, residents’ paperwork, recruitment, invoicing, and much more, which I love. The residents often pop in to my office for chats and requests, listening to their history and remembering their past is so heartwarming. I have been at Bank Hall Care Home now for just under a year, and I must say this is the happiest I have been for a long time. The residents are cared for with dignity and respect; they are not just a number here, each resident is treated individually.

Emma Rowbotham
Emma RowbothamJob Title:Rochcare Training ManagerJoined: 2025

I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector and across the health and social care industry. My career spans over 34 years with 13 years spent in key roles in Domiciliary Care, Residential Dementia Care Homes, and Training Management. Also delivering Apprenticeships with FE colleges. I aim to demonstrate commitment to excellence in care and education. I embed the values of high-quality care into the education of the team and to ensure person centred care and compassion, caring and kindness are core values. I started in care when I was 19 and very quickly realised the value of care and I wanted to ensure that the people I supported received he best care possible. Working my way up from a care assistant, senior carer, mentor, assessor, trainer, then into management. I currently work as Training Manager for Rochcare Care Homes. I oversee the full spectrum of training across four residential dementia care homes and the domiciliary service in the North-West of England. I design and deliver induction programs, bespoke specialist training, and annual refresher courses—developing all course materials to meet evolving care standards and staff needs. I am highly skilled in both face-to-face and e-learning platforms, with expertise in elder care, medicine, and all mandatory CQC training.

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