Bank Hall Care Home

My name is Cheryl, and I am the Registered Manager here at Bank Hall. I have worked in the care sector for over 12 years and I am currently working towards my Level 5 Diploma in Leadership for Health and Social Care. Having progressed through a variety of roles within the company, I have developed a comprehensive understanding of the needs of both residents and staff.

I remain committed to delivering high-quality, person-centred care that prioritises dignity, respect, and independence.

Throughout my career, I have been driven by a genuine passion for supporting older people to lead fulfilling lives in a safe, comfortable, and compassionate environment. My goal is to lead a strong, supportive team and to foster a positive culture where everyone, residents, families, and staff feel valued and at home.

My name is Leah, and I began my career in the care sector in 2013, immediately after leaving college. Over the years, I have progressed from Care Assistant to Senior Care Assistant, Unit Manager, and ultimately Deputy Manager. In 2024, I joined Rochcare, which I consider one of the most rewarding decisions of my career. I am deeply passionate about supporting others and take great pride in being able to make a meaningful difference to people’s lives and overall well-being. I am committed to ensuring that everyone who enters our service feels safe, respected, and well cared for. I strongly believe in promoting independence and supporting residents to live as closely as possible to how they would within their own homes, while ensuring their safety and well-being at all times. I have dedicated the majority of my career to supporting individuals living with dementia. I am also committed to providing guidance and additional support to staff, helping them to deliver the highest standard of dementia care. I am committed to ensuring that every person in our care receives the highest standard of support, delivered with dignity, compassion, and respect.

My name is Michelle and I am employed by Bank Hall, as part of the management administration team, where I support my manager, Cheryl and deputy manager Leah. I also support our care staff where needed be, my role is wide and varied, and no two days are the same, which is great. You will find me in my office near reception, sorting rotas, wages, residents’ paperwork, recruitment, invoicing, and much more, which I love. The residents often pop in to my office for chats and requests, listening to their history and remembering their past is so heartwarming. I have been at Bank Hall Care Home now for just under a year, and I must say this is the happiest I have been for a long time. The residents are cared for with dignity and respect; they are not just a number here, each resident is treated individually.

I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector and across the health and social care industry. My career spans over 34 years with 13 years spent in key roles in Domiciliary Care, Residential Dementia Care Homes, and Training Management. Also delivering Apprenticeships with FE colleges. I aim to demonstrate commitment to excellence in care and education. I embed the values of high-quality care into the education of the team and to ensure person centred care and compassion, caring and kindness are core values. I started in care when I was 19 and very quickly realised the value of care and I wanted to ensure that the people I supported received he best care possible. Working my way up from a care assistant, senior carer, mentor, assessor, trainer, then into management. I currently work as Training Manager for Rochcare Care Homes. I oversee the full spectrum of training across four residential dementia care homes and the domiciliary service in the North-West of England. I design and deliver induction programs, bespoke specialist training, and annual refresher courses—developing all course materials to meet evolving care standards and staff needs. I am highly skilled in both face-to-face and e-learning platforms, with expertise in elder care, medicine, and all mandatory CQC training.