Bank Hall Care Home, Burnley, Lancashire
Bank Hall Care Home, Burnley, Lancashire
Bank Hall Care Home, Burnley, Lancashire

Bank Hall, is part of a family business that takes pride in a friendly approach and seeks to fulfil a vision for homely residential and respite care.

Tailored care packages are carried out by a team of skilled individuals who support residents' independence and respect the home's mission to prioritise dignity and respect.

Carers are experienced in a range of specialist needs, with strong community links ideal for access to related health services.

Group: RochCare (UK) Ltd

Person in charge: Andy Hudson (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Smoking. Ages 65+.

Languages Spoken by Staff (other than English): German, Urdu

Single Rooms: 56

Shared Rooms: 0

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bank Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Bank Hall Care Home has a Review Score of 9.3 (9.283)

The Review Score of 9.3 (maximum of 10) for Bank Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bank Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Bank Hall Care Home is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.625 Points relating to the number of positive Reviews for Bank Hall Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bank Hall Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bank Hall Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

From the moment I walked into Bank Hall I knew I had found the best place for my dad. The staff were very welcoming, the residents seemed happy and content. Everywhere was clean and tidy. The residents have daily activities which I love. The staff are so friendly and caring nothing is ever too much trouble. As a family, we were really anxious about finding the right place for dad. However, everyone at Bank Hall made that choice so easy. We feel so relaxed that he is in good hands.

How likely would you be to recommend Bank Hall Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was quite happy with my week in Bank Hall. I can't remember some detail but I liked my room. The food was alright and the staff were popping in and out to remind me about meals and give my medication. I sat in the dayroom with the other residents.
I am positive about my visit, the staff are fantastic.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Whilst choosing accommodation for my husband, we called in unannounced and were shown around all areas of the home, including the kitchen. The home is well furnished and all matching. The management and all staff were very friendly. Nothing is too much trouble for them, always smiling. Plenty of tea/coffee throughout the day if required. A varied choice of menu with always 2/3 choices. Entertainment a couple of times a week, also church people to give a service if required. Staff join in with games; dominoes etc. 2 sunny lounges to sit quietly if required. I could not fault this establishment.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in Bank Hall for more than two years. She has received excellent care throughout this home. The staff/carers are always helpful, polite and positive. The general atmosphere is positive and caring. The home provides a broad variety of activities group events which motivate and inspire group and sound interaction. This has become very much mothers home she is highly regarded and respected by the staff and manager. My mother's needs are always looked after and her room is immaculate. I am so grateful that we chose Bank Hall

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in here for nearly ten years. She has been well looked after and I have no problem recommending Bank Hall and
Scarlett House. The care and support from the staff, not just to Mum, but for the family is excellent. I feel that mum is getting really looked after, therefore the family are content.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a husband, I visit daily for about an hour in the dementia wing. The carers, often short-staffed work very hard, are very respectful to the residents, sometimes under trying circumstances. Visiting hours: anytime, without notice. To be fair, I have no comparisons to make or no other experience.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend went to Bank Hall Centre for just a week for respite and they were fantastic, they looked after her very very well and I will be going there again when I need a rest myself.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care provided. Excellent staff very helpful, very caring. Pleasant surroundings.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother had a swollen leg. The staff on duty were fantastic. One of the staff text after she had finished work, to let me know everything was ok with mum.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mum has gained a new lease of life since settling into this care home. She has happy, purposeful days among staff and residents who have become close and loving friends. We too feel valued and welcome when we go there. It really does what it says on the tin - Bank Hall Care Home is a home in its truest sense; not an institution.

How likely would you be to recommend Bank Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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