What types of Care is Ash Grove Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Ash Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ash Grove Care Home to the centre of Burnley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Ash Grove Care Home, Thursby Road, Burnley, Lancashire BB10 3AU

Review from S K (Wife of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

As the wife of a resident at Ash Grove, I cannot single out one month to review. There is activities going on. Also if there is a problem with your relative you are informed by telephone. The staff are caring and considerate.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I am pleased to hear that you are happy with the services provided at Ash Grove Care Home. I will ensure they are shared with the team.

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Review from D B (Niece of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Friendly and attentive staff
Very clean accommodation
Good choice of food and alternatives available if necessary
Staff were very accommodating and went over and above for my aunt's 100 birthday last year. She had a wonderful time.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely review. I am pleased to hear you are happy with the service provided at Ash Grove Care Home. I will ensure this is shared with the team

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Review from Sheila M (Sister of Resident) published on 14 March 2025 Submitted via Website • Report

Overall Experience

Im extremely happy with the care that my sister is receiving at Ash Grove even though her illnesses are complexed the care she receives are excellent, staff are always in attendance or on hand for her.
I find there is always staff to talk to about my sister and are great at updating me on how she

is and will always include me in her daily life
Although the home is an old building there are renovations being done but this has not had any effect on the care that my sister receives

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely review. I am pleased to hear that you are happy with the services provided at Ash Grove Care Home, I will ensure this is shared with the team.

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Review from Sylvia M (Sister of Resident) published on 17 April 2023 Submitted via Website • Report

Overall Experience

Staff are very friendly. Room could be more cleaner. Activities are doing well and getting there. Looking forward for the activities coordinator to take my brother out. With upcoming things, looking forward to seeing new things within the home!

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your feedback. I will share your comments with the manager of Ash Grove Care Home.

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Review from Helen H (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report

Overall Experience

I never dreamt that I would have to put mum into a care home but sadly covid hit and mum's dementia deteriorated rapidly. I genuinely hand on heart could not cope without Ash Grove Care Home and the staff who make this care home so outstanding. The team cannot do enough for the residents, they love

them dearly, it's like the residents are an extension of their own families, they care and are extremely passionate about the service they offer. They go out of their way to plan activities to break up the day, they do arts and crafts, play games organise fun afternoons from entertainment to just recently a buffet with wine afternoon tea event which was a huge success. They take residents on trips out according to their capability. These extra measures go a long way, you can see smiles on all of the residents faces. It's a very difficult job that the staff have to do, it takes a certain disposition and patience to care. I know that my mum is in brilliant, safe, loving hands at Ash Grove. Well done team.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.

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Review from Maureen B (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report

Overall Experience

We are really pleased with how our mum has been cared for. Staff has been really helpful and made her do things she has never done before. She enjoys the food and is really pleased with how she is cared for especially at night. Really loves all the activities she does. So far so good and think this

is the best decision we have made for our mum.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.

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Review from Pauline R (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report

Overall Experience

Both my parents are living in this care home, they have been here since November 2022.
The staff (most of them) are lovely and approachable, they look after the residents as if they are their parents.
The food is lovely and the chef goes above and beyond to give my parents a nourishing and healthy

diet.
Since visiting in November the home has begun doing activities with the residents, I have noticed artwork being displayed on the corridor walls which brightens the place up, they have allocated a member of staff to start taking residents out for day trips and getting them involved in outdoor activities which will be good for residents well being!
The manager of this home is very down to earth and will give her time to listen to anything that I am not happy with, she also keeps me informed of anything that is troubling my parents or if she has any concerns regarding health issues.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.

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Review from Louise E (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report

Overall Experience

All staff are caring, helpful and considerate. So far so good. Works really well considering it is an old building. My mum says the meals are really good. Activities are well coordinated and are inclusive of everybody.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.

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Review from Steve F (Cousin of Resident) published on 6 June 2022 Submitted via Website • Report

Overall Experience

Staff are always helpful and friendly. They know the person we are visiting well and are aware of her individual needs. Everyone is always polite and welcoming, always a pleasure to visit. Our relative always comments on how good the food is.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed on to the team.

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Review from Brian H (Husband of Resident) published on 16 May 2022 Submitted via Website • Report

Overall Experience

This place is great, my wife has been a resident for over two years and we have nothing but praise for both carers and operations staff. Food is great with taste and variety and my wife is as happy as she can be with her care and consideration.

Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I am happy to hear you are pleased with the service provided. I will ensure this is passed on to the Team.

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Review from S G (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report

Overall Experience

All staff are really caring. The home is clean and well organised. All the staff are very helpful to residents as well as family members. I want to give a special mention to certain staff for their help and also lovely caring attitudes.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely comments, I will ensure they are passed onto the team.

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Review from Lynne C (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report

Overall Experience

I find all the staff good and really helpful and caring.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your review. I will ensure this is passed onto the team.

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Review from L S (Friend of Resident) published on 27 May 2021 Submitted via Postal Card • Report

Overall Experience

A lovely, friendly welcome with all Covid procedures carried out in a proper manner. The home was lovely and clean and the staff were welcoming, after such a long time. We have been kept well informed about our friend and as we couldn't visit, a member of staff went above and beyond to get her some

clothes shopping (in her own time too - thank you).

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed onto the home.

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Review from Susan H (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report

Overall Experience

Mum has been at Victoria care home for over five years. She quickly settled in and being able to have some of her own furniture and trinkets around soon enabled her to see it as her home. At times her behaviour has been challenging resulting in her hitting out. Whilst this was to do with her illness,

the staff have always treated her with the utmost respect. Fortunately, this phase has now passed and once again she is settled and happy. I must mention the laundry staff who have always been very helpful in locating missing items of clothing. The cleaning staff always make a fuss of her and often give her a huge hug. The care staff both days and nights have taken mum to their hearts and nothing is too much trouble. Now she is becoming more ill, the increased levels of medical intervention are making her as comfortable as possible. I cannot praise the staff enough for the peace of mind this is providing to all her children and extended family. What a wonderful find this home is! Thank you!

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely comments. I am glad your Mum is very happy and settled at Victoria Care Home. I will ensure your comments are passed onto the team.

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Review from A G (Daughter of Resident) published on 12 November 2020 Submitted via Postal Card • Report

Overall Experience

Doing a wonderful job in such difficult circumstances.

Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for taking the time to complete a review. It is greatly appreciated.

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Review from C A (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report

Overall Experience

Overall the home has improved. Nice staff, homely feel. Relative happy with her care received. Staff always happy to help.

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Review from Andrew M (Son of Resident) published on 28 November 2018 Submitted via Postal Card • Report

Overall Experience

Mum has been at Victoria care home for 9+ years. We have always been happy with the care and support shown by all the staff there. We have always been made to feel very welcome and part of a big family. At the end of Mum's life, the kindness and compassion shown were outstanding, from everyone there.

We will always be extremely grateful for everything they have done.

Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Thank you for your lovely words.

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Review from Isobel C (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report

Overall Experience

Overall I think a good home. One of the chefs is excellent, the other chef is also good. Care staff are very friendly and helpful. The acting manager is very good, I wish she would stay. I hope whoever the new manager is, is up to the standard at the moment?

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Review from J J (Wife of Resident) published on 20 August 2018 Submitted via Postal Card • Report

Overall Experience

My husband was well cared for over a period of 4 months. All members of the staff became very dear to both of us and it was like a second home to myself. My only concern was of change of staff over a few months but this did not affect the care my husband received.

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Review from K H (Daughter-in-law of Resident) published on 20 July 2018 Submitted via Postal Card • Report

Overall Experience

My Mother-in-Law has been a resident for a number of years. The home has gone through changes but her care has always remained very good. The staff are so kind and friendly and we have looked after her with compassion and dignity. The home has gone over and above their duty of care in providing a safe,

homely and caring environment, which has given us total peace of mind. She has always loved it and considers it her home and we (her family) are so appreciative of everything staff do for her.