Ash Grove Care Home

Thursby Road, Burnley BB10 3AU
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8.1 32 Reviews
  • Ash Grove Care Home, Burnley
Ash Grove Care Home specialises in the personal care of residents with varying levels of dementia, while providing a safe, secure and homely environment that can be adapted to each resident's needs and preferences.

Many of the home's residents are diagnosed with dementia and staff are skilled in helping them to live a relaxing, daily lifestyle in which they feel valued, while friends and family are also made to feel welcome.

It has been shown that engaging residents in activities can and does improve their mental health and well-being and is an integral part of the residential care provided at Ash Grove Care Home.

There is a qualified and dedicated team organising a range of activities for the mind, body and soul, from one to one chats to outings and in-house concerts.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £990
  • Self-Funded Residential Dementia Care: from £1170
  • RESPITE Self-Funded Residential Care: from £990
  • RESPITE Self-Funded Residential Dementia Care: from £1170

These prices are only a guideline, please contact Ash Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicole Morgan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We accept admission requests from both private clients and social services
  • Ages 16+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Visiting

  • Please come and see the home at any time no appointment required

Parking

  • On site parking available

Ash Grove Care Home Reviews (32)

8.1

Ash Grove Care Home has a Review Score of 8.1 (8.134) out of 10, based on 3 reviews in the last 2 years.
Over all time Ash Grove Care Home has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ash Grove Care Home
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Total of 32, showing 1-20
Review from S K (Wife of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the wife of a resident at Ash Grove, I cannot single out one month to review. There is activities going on. Also if there is a problem with your relative you are informed by telephone. The staff are caring and considerate.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I am pleased to hear that you are happy with the services provided at Ash Grove Care Home. I will ensure they are shared with the team.

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Review from D B (Niece of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly and attentive staff
Very clean accommodation
Good choice of food and alternatives available if necessary
Staff were very accommodating and went over and above for my aunt's 100 birthday last year. She had a wonderful time.
Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely review. I am pleased to hear you are happy with the service provided at Ash Grove Care Home. I will ensure this is shared with the team

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Review from Sheila M (Sister of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Im extremely happy with the care that my sister is receiving at Ash Grove even though her illnesses are complexed the care she receives are excellent, staff are always in attendance or on hand for her.
I find there is always staff to talk to about my sister and are great at updating me on how she
is and will always include me in her daily life
Although the home is an old building there are renovations being done but this has not had any effect on the care that my sister receives
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely review. I am pleased to hear that you are happy with the services provided at Ash Grove Care Home, I will ensure this is shared with the team.

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Review from Sylvia M (Sister of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly. Room could be more cleaner. Activities are doing well and getting there. Looking forward for the activities coordinator to take my brother out. With upcoming things, looking forward to seeing new things within the home!
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your feedback. I will share your comments with the manager of Ash Grove Care Home.

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Review from Helen H (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never dreamt that I would have to put mum into a care home but sadly covid hit and mum's dementia deteriorated rapidly. I genuinely hand on heart could not cope without Ash Grove Care Home and the staff who make this care home so outstanding. The team cannot do enough for the residents, they love
them dearly, it's like the residents are an extension of their own families, they care and are extremely passionate about the service they offer. They go out of their way to plan activities to break up the day, they do arts and crafts, play games organise fun afternoons from entertainment to just recently a buffet with wine afternoon tea event which was a huge success. They take residents on trips out according to their capability. These extra measures go a long way, you can see smiles on all of the residents faces. It's a very difficult job that the staff have to do, it takes a certain disposition and patience to care. I know that my mum is in brilliant, safe, loving hands at Ash Grove. Well done team.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.

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Review from Maureen B (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with how our mum has been cared for. Staff has been really helpful and made her do things she has never done before. She enjoys the food and is really pleased with how she is cared for especially at night. Really loves all the activities she does. So far so good and think this
is the best decision we have made for our mum.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove Care Home.

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Review from Pauline R (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents are living in this care home, they have been here since November 2022.
The staff (most of them) are lovely and approachable, they look after the residents as if they are their parents.
The food is lovely and the chef goes above and beyond to give my parents a nourishing and healthy
diet.
Since visiting in November the home has begun doing activities with the residents, I have noticed artwork being displayed on the corridor walls which brightens the place up, they have allocated a member of staff to start taking residents out for day trips and getting them involved in outdoor activities which will be good for residents well being!
The manager of this home is very down to earth and will give her time to listen to anything that I am not happy with, she also keeps me informed of anything that is troubling my parents or if she has any concerns regarding health issues.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.

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Review from Louise E (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are caring, helpful and considerate. So far so good. Works really well considering it is an old building. My mum says the meals are really good. Activities are well coordinated and are inclusive of everybody.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Ash Grove.

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Review from Steve F (Cousin of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always helpful and friendly. They know the person we are visiting well and are aware of her individual needs. Everyone is always polite and welcoming, always a pleasure to visit. Our relative always comments on how good the food is.
Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed on to the team.

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Review from Brian H (Husband of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is great, my wife has been a resident for over two years and we have nothing but praise for both carers and operations staff. Food is great with taste and variety and my wife is as happy as she can be with her care and consideration.
Reply from Joanne Willis, People Partner at Ash Grove Care Home

Many thanks for your lovely feedback. I am happy to hear you are pleased with the service provided. I will ensure this is passed on to the Team.

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Review from S G (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are really caring. The home is clean and well organised. All the staff are very helpful to residents as well as family members. I want to give a special mention to certain staff for their help and also lovely caring attitudes.
Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your lovely comments, I will ensure they are passed onto the team.

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Review from Lynne C (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff good and really helpful and caring.
Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Many thanks for your review. I will ensure this is passed onto the team.

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Review from L S (Friend of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, friendly welcome with all Covid procedures carried out in a proper manner. The home was lovely and clean and the staff were welcoming, after such a long time. We have been kept well informed about our friend and as we couldn't visit, a member of staff went above and beyond to get her some
clothes shopping (in her own time too - thank you).
Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely feedback. I will ensure this is passed onto the home.

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Review from Susan H (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Victoria care home for over five years. She quickly settled in and being able to have some of her own furniture and trinkets around soon enabled her to see it as her home. At times her behaviour has been challenging resulting in her hitting out. Whilst this was to do with her illness,
the staff have always treated her with the utmost respect. Fortunately, this phase has now passed and once again she is settled and happy. I must mention the laundry staff who have always been very helpful in locating missing items of clothing. The cleaning staff always make a fuss of her and often give her a huge hug. The care staff both days and nights have taken mum to their hearts and nothing is too much trouble. Now she is becoming more ill, the increased levels of medical intervention are making her as comfortable as possible. I cannot praise the staff enough for the peace of mind this is providing to all her children and extended family. What a wonderful find this home is! Thank you!
Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for your lovely comments. I am glad your Mum is very happy and settled at Victoria Care Home. I will ensure your comments are passed onto the team.

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Review from A G (Daughter of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Doing a wonderful job in such difficult circumstances.
Reply from Joanne Willis, HR Manager at Ash Grove Care Home

Many thanks for taking the time to complete a review. It is greatly appreciated.

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Review from C A (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home has improved. Nice staff, homely feel. Relative happy with her care received. Staff always happy to help.
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Review from Andrew M (Son of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Victoria care home for 9+ years. We have always been happy with the care and support shown by all the staff there. We have always been made to feel very welcome and part of a big family. At the end of Mum's life, the kindness and compassion shown were outstanding, from everyone there.
We will always be extremely grateful for everything they have done.
Reply from Joanne Willis, HR Officer at Ash Grove Care Home

Thank you for your lovely words.

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Review from Isobel C (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think a good home. One of the chefs is excellent, the other chef is also good. Care staff are very friendly and helpful. The acting manager is very good, I wish she would stay. I hope whoever the new manager is, is up to the standard at the moment?
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Review from J J (Wife of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was well cared for over a period of 4 months. All members of the staff became very dear to both of us and it was like a second home to myself. My only concern was of change of staff over a few months but this did not affect the care my husband received.
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Review from K H (Daughter-in-law of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother-in-Law has been a resident for a number of years. The home has gone through changes but her care has always remained very good. The staff are so kind and friendly and we have looked after her with compassion and dignity. The home has gone over and above their duty of care in providing a safe,
homely and caring environment, which has given us total peace of mind. She has always loved it and considers it her home and we (her family) are so appreciative of everything staff do for her.
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Current Review Score: 8.1 (8.134)

Overview of Review Score

The Review Score of 8.1 (8.134) out of 10 for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Ash Grove Care Home is calculated as follows: ( (23 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.563 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 3 Positive Reviews ÷ 9.6 = 0.313
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Nicole Morgan

Job Title: Home Manager Joined: 2024

Nicole has become our Home Manager here at Ash Grove after years of studying and hard work; achieving her NVQ Level 5 and gaining valuable experience in a variety of roles in the industry such as Care Assistant, Cancer Care Worker and Service Manager.


Outside of work, she loves to go on walks with her dog.

Frequently Asked Questions about Ash Grove Care Home

What types of Care is Ash Grove Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ash Grove Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Ash Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ash Grove Care Home to the centre of Burnley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Grove Care Home to verify any information. View our terms and conditions. Ash Grove Care Home has an Enhanced Service - more info.