Review from Alison A (Sister of Resident) published on 11 April 2023
Submitted via Website • Report
Overall Experience3.0 out of 5
My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited.
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated,
as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs.
I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express.
She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs.
I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.
Reply from Flora Mason, Owner/Manager at The Croft
Moving home could be stressful for anyone. However, her behaviours' could be challenging, but working closely with our resident family their support and input improved the care experience for her.
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Review from Linda S (Resident) published on 21 September 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.
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Review from Trish M (Mother of Resident) published on 1 July 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.
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Review from Thomas G (Resident) published on 2 April 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great.
I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
14 May 2021
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Croft have?
There are 6 Single Rooms.
What are the Facilities & Services at The Croft?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Croft to the centre of Morecambe?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft to verify any information. View our terms and conditions. The Croft has an Basic Service - more info.