Care Homes Owned by Mrs Flora Rufus Mason
Mrs Flora Rufus Mason Locations (2)
139 Heysham Road, Heysham, Morecambe LA3 1DE
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Mental Health
- Acquired Brain Injury
- 8 Rooms
Mrs Flora Rufus Mason Reviews (4)
Reviews Posted for members of Mrs Flora Rufus Mason
The Croft
from Alison A (Sister of Resident) published on 11 April 2023Submitted via Website • Report
Overall Experience
3.0 out of 5
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated,
I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express.
She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs.
I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.
Reply from Flora Mason, Owner/Manager at The Croft
Moving home could be stressful for anyone. However, her behaviours' could be challenging, but working closely with our resident family their support and input improved the care experience for her.
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The Croft
from Linda S (Resident) published on 21 September 2021Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Croft
from Trish M (Mother of Resident) published on 1 July 2021Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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The Croft
from Thomas G (Resident) published on 2 April 2019Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.
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Awards / Recognitions (0)
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Frequently Asked Questions about Mrs Flora Rufus Mason
How many Care Homes does Mrs Flora Rufus Mason own?
Mrs Flora Rufus Mason own 2 Care Homes.Which Mrs Flora Rufus Mason Care Homes have the highest review score?
The Croft & Malvern House has the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mrs Flora Rufus Mason to verify any information. View our terms and conditions.