139 Heysham Road, Heysham, Morecambe LA3 1DE
from £1,750 / weekSize 8 rooms
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Care Homes Owned by Mrs Flora Rufus Mason in Lancashire
Care Homes Owned by Mrs Flora Rufus Mason
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Mrs Flora Rufus Mason Reviews in Lancashire (4)
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Review of The Croft from Alison A (Sister of Resident) published on 11 April 2023 Submitted via Website•
Overall Experience
My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited.
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour...
My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited.
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated, as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs.
I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express.
She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs.
The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated, as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs.
I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express.
She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs.
I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.
↩Reply from Flora Mason, Owner/Manager at The Croft
Moving home could be stressful for anyone. However, her behaviours' could be challenging, but working closely with our resident family their support and input improved the care experience for her.
Review of The Croft from Linda S (Resident / Service User) published on 21 September 2021 Submitted via Postal Review Card•
Overall Experience
I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.
I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.
Review of The Croft from Trish M (Mother of Resident) published on 1 July 2021 Submitted via Postal Review Card•
Overall Experience
No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.
No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.
Review of The Croft from Thomas G (Resident / Service User) published on 2 April 2019 Submitted via Postal Review Card•
Overall Experience
I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great.
I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.
I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great.
I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.
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