Dolphinlee House Home for Older People

Patterdale Road, Lancaster LA1 3LZ
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8.1 3 Reviews
  • Dolphinlee House Home for Older People, Lancaster
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Care Provided

Primary Care Categories

  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Good to Know

Person in charge

  • Jacqueline Parker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
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Dolphinlee House Home for Older People Reviews (3)

8.1

Dolphinlee House Home for Older People has a Review Score of 8.1 (8.109) out of 10, based on 1 reviews in the last 2 years. Over all time Dolphinlee House Home for Older People has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
1
1
1
2

Review from Susan G (Wife of Resident) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the fantastic care and the valuable work you all do.Wonderful peaceful surroundings, lovely atmosphere. So much laughter, my husband improved greatly after a few weeks. Very well fed and looked after him like he was one of their own.Genuine,caring people. I thank you all

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven C (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been on the rehabilitation side of Dolphinlee, since January 2020 and is now a permanent resident there.
Every member of staff in this establishment has been very caring and attentive to her needs.
This establishment is well run by the management and the staff. I personally would say the
CQC need to update their page and listen to people who have family members there. I personally would give this a 5 star in every way, no one is perfect but I can honestly say this care home would be highly recommended to anyone by us. Thank you all for the care and attention you give to not only my mum but all the residents. This care home is clean and caring 100% thanks.
We visit this regularly, and it is always clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Alison T (Daughter of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. My father just died, end of life care couldn't be better. Would recommend this care home to everyone, father been happy here for the last 4 years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 8.1 (8.109)

Overview of Review Score

The Review Score of 8.1 (8.109) out of 10 for Dolphinlee House Home for Older People is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dolphinlee House Home for Older People is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.109 Points relating to the number of positive Reviews for Dolphinlee House Home for Older People is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 1 Positive Reviews ÷ 9.2 = 0.109

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Dolphinlee House Home for Older People

What types of Care is Dolphinlee House Home for Older People registered for?

Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dolphinlee House Home for Older People have?

There are 46 Single Rooms.

How far is Dolphinlee House Home for Older People to the centre of Lancaster?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dolphinlee House Home for Older People to verify any information. View our terms and conditions. Dolphinlee House Home for Older People has an Basic Service - more info.