Barchester Dovedale Court Care Home

Dovedale Avenue, Ingol, Preston PR2 3WQ

Barchester Dovedale Court Care Home, Preston, Lancashire
Barchester Dovedale Court Care Home, Preston, Lancashire
Barchester Dovedale Court Care Home, Preston, Lancashire

Dovedale Court is located in Ingol, Preston. Dovedale provides first-class residential care alongside expert dementia care in The Memory Lane Community. Dovesdales Tesseyman Suite located on the top floor of the home delivers expert Challenging Behaviour and Complex needs care, Lead by a Senior Nurse, Nursing staff and Highly trained Support workers. Unfortunatly Dovedale Court is not an EMI Registered home, but other homes in the Barchester Group deliver expert EMI Nursing Care.

Dovedales highly qualified team tailors a care plan for each individual. And dedication can be seen across the board - in their cooking, hospitality and organised activities for their residents.


Feel free to visit and see what Dovedale has to offer.

Group: Barchester Healthcare Ltd

Person in charge: Tracy Hough (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 50+.

Single Rooms: 32

Shared Rooms: 0

Rooms with ensuite WC: 32

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

PR2 3WQ, just off Tag Lane in Ingol, accessible to most bus routes and motorway connections.

Visiting:

Here at Dovedale people are encouraged to come visit when ever they want, however please be mindful that meal times are a busy time in the home. Mealtimes are from 1pm and 4.30pm

Parking:

Dovedale Court has a Large car park to the rear of the building, when approaching Dovedale, you drive past the main entrance to find the next right turn which leads to the car park.

Latest Care Quality Commission* Report on Barchester Dovedale Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Dovedale Court Care Home has a Review Score of 9.5 (9.523)

The Review Score of 9.5 (maximum of 10) for Barchester Dovedale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Barchester Dovedale Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Barchester Dovedale Court Care Home is calculated as follows: ( (70 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Barchester Dovedale Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Dovedale Court Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Dovedale Court Care Home

  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My father was a resident for four years until his death this year. Without the experience of care homes, it is true to say that is was a shock and we were unprepared and things were very upsetting. We didn't feel the home was clean enough or enough activities to keep dad busy. But since those early days, we have grown to like the home very much. The staff were lovely and caring and treated patients with respect. Food always looked very appetising and dad seemed to enjoy it. It was warm and cosy and seemed like a real family. New management a year ago has made a huge difference too. It is a tight ship run very well. Thank you

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Carroll, Home Administratror at Barchester Dovedale Court Care Home responded to this review on 21 Jun 2017:

Thank you for your kind comments.

It is always a pleasure to visit my friend. The staff are always friendly but most of all they treat the residents with hugs and kisses which always goes down well.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Carroll, Administrator at Barchester Dovedale Court Care Home responded to this review on 07 Jun 2017:

Thank you so much for your kind comments. Our aim at the home is to make families welcome and feel that they have done the right thing in letting us care for their loved ones.

I would recommend Dovedale Court Care Home to anyone. It is warm, friendly and you feel relaxed as you go in. I have been visiting my husband for 3 years and have always found the staff very welcoming. The carers are wonderful and so are all other staff. The home is of the highest standard. The care and support is of the highest standard. Residents are all treated with dignity and love. No one needs to feel apprehensive about a loved one going into Dovedale Court. It's a wonderful home!

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Hough, General Manager at Barchester Dovedale Court Care Home responded to this review on 08 Jun 2017:

From all the staff, thank you for you very kind comments. We feel privileged to be able to care for your husband and have such lovely visitors to our home.

Excellent care, Dad is so much happier, well cared for and we as a family feel much more relaxed knowing he is so well cared for. All the staff have treated him with such kindness despite some very challenging behaviour on his part. All the staff, especially his key worker and the nursing staff understand fully his needs and are able to handle his challenging behaviour with dignity, kindness and great professionalism. All the family feel that the care he receives has allowed us to get back some normality within our own lives and we would like to thank everybody for the care and attention Dad receives.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Sue Carroll, Home Administrator at Barchester Dovedale Court Care Home responded to this review on 03 Mar 2017:

Thank you for your kind comments, our aim at the home is to make sure that the families are happy with the care their loved ones receive and can have peace of mind knowing that they are being taken well care off.

All the staff make sure the residents are well cared for. Dovedale Court has a friendly, homely atmosphere and is kept clean and tidy.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracy Hough, General Manager at Barchester Dovedale Court Care Home responded to this review on 25 Nov 2016:

Very kind response thank you.

This care home gives the best care that I could wish for. They care, love and provide the safest area for him to be in. They never cease to amaze me by how they put themselves out for the residents and families. They involve us in choices of activities and the people who provide for them. ALL staff interact with the residents and relatives with a smile and chat, no matter where or when they meet you. It is a pleasure to go there and peace of mind when I'm away.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Hough, General Manager at Barchester Dovedale Court Care Home responded to this review on 30 Nov 2016:

What a lovely response and thank you very much for your kindness.

Staff at Barchester Dovedale Court Care Home are considerate to my mother who has Vascular Dementia and can be trying at times. Staff seem to cope with her very well, even in her most difficult times and always on hand to assist. Food provided at meal times smells good and appetising and enough for her to eat. We are happy with Mum's care at Barchester Dovedale Court Care Home.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Tracy Hough, General Manager at Barchester Dovedale Court Care Home responded to this review on 30 Nov 2016:

Thank you for your very kind review.

My husband was admitted to a Suite at this home. He had been admitted to hospital a couple of months previously because of his very challenging behavior. I had worked as a healthcare professional for 35 years but I was really disappointed by the level of care the NHS provided in my husband's case - some of the staff seemed to have no understanding of dementia. At the time of his discharge from hospital he was needing 4 or 5 carers when they were delivering personal care. Within weeks of his arrival at this home he was showing much less aggression. The staff had a real understanding of the nature of dementia, and they had an abundance of patience despite caring for residents some of whom had extremely challenging behaviour. My husband eventually had to be moved partly because he was needing more nursing care and partly because I had moved to another part of the country. I would have no hesitation of recommending this care home.

How likely would you be to recommend Barchester Dovedale Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Carroll, Home Administrator at Barchester Dovedale Court Care Home responded to this review on 08 Jul 2016:

Thank you very much for your lovely comments, our aim here at Dovedale Court is to look after the clients families as well as the clients and make them feel that they have done the right thing in placing their loved ones with us.

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Awards / Recognitions

April 2017

June 2016

February 2016

Job Vacancies

Staff Profiles

No image found

Tracy Hough

Job Title: General Manager

Joined: 2016

Description:

I have been priviledged to enjoy a nursing career both NHS and Private for over 30 years. I work with a lovely friendly team here at Dovedale Court Care home to provide excellent care for older people.

No image found

Susan Kearns

Job Title: Head Of Memory Lane

Joined: 2006

Description:

I’m Susan and I have worked for Barchester since 2008, I first started at Sherwood Court as a care assistant, where I then progressed and became a Senior Carer, I moved to Dovedale Court in 2010 as a Senior Carer and was given the position as Head of Care, Since i have taken over as head of memory lane, working with my staff team to ensure that all our residents needs are met and the lived experience is at its Barchester high standard on a daily basis.

Susan

Susan Carroll

Job Title: Home Administrator

Joined: 2011

Description:

Sue has worked as Dovedale Home Administrator since 2011, Sue has worked under a couple of managers, but now works under Diane Langford. Sue ensures that all the finiancial departments of the home are running correctly, while sorting through residetns files and the apoointment of Staff

Memory Lane

Memory Lane Community

Job Title: Seniors and Care Staff

Joined: 2004

Description:

THe Memory Lane Community at Dovedale court has Senior Carers and Carers who work 24/7 for the residents on the Community, all fully trained to the high standards that Barchester Healthcare Expect

Peter

Peter Flemming

Job Title: Maintenance Manager

Joined: 2014

Description:

Peter has worked at Dovedale Court since April 2014, he Manages the homes Maintenance, makin sure the building stays withtin safety regulations.

The Tesseyman

The Tesseyman Suite

Job Title: Care and Nursing Staff

Joined: 2012

Description:

At Dovedale, the Tesseyman Suite is complete with a number of Trained Nurses and Trained Support workers, who all Complete Mandatory Training in relation to the job they will be doing.

Christine

Christine Ryan

Job Title: Head Housekeeper

Joined: 2013

Description:

Christine has worked at Dovedale since mid 2013 as the home Head Housekeeper, Christine runs a team of Laundry assistants and Housekeepers, ensuring that all the residents clothes are clean and looked after, and that the home looks the best it can on a daily basis

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Dovedale Court Care Home