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Barchester Dovedale Court Care Home

Dovedale Avenue, Ingol, Preston, Lancashire PR2 3WQ
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Barchester Dovedale Court Care Home, Preston
Barchester Dovedale Court Care Home, Preston
Barchester Dovedale Court Care Home, Preston

Dovedale Court is located in Ingol, Preston. Dovedale provides first-class residential care alongside expert dementia care in The Memory Lane Community. Dovesdales Tesseyman Suite located on the top floor of the home delivers expert Challenging Behaviour and Complex needs care, Lead by a Senior Nurse, Nursing staff and Highly trained Support workers. Unfortunatly Dovedale Court is not an EMI Registered home, but other homes in the Barchester Group deliver expert...  

Care Provided by Barchester Dovedale Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Dovedale Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • George Appleton-Carroll (Acting General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (33)
  • Single Rooms with ensuite Wet Room (10)

Visiting

  • Here at Dovedale people are encouraged to come visit when ever they want, however please be mindful that meal times are a busy time in the home. Mealtimes are from 1pm and 4.30pm

Parking

  • Dovedale Court has a Large car park to the rear of the building, when approaching Dovedale, you drive past the main entrance to find the next right turn which leads to the car park.

Barchester Dovedale Court Care Home Reviews (50)

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9.1

Barchester Dovedale Court Care Home has a Review Score of 9.1 (9.122) out of 10, based on 5 reviews in the last 2 years. Over all time Barchester Dovedale Court Care Home has 50 reviews.

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Review from C B (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

Dovedale Court Care Home is a warm and welcoming place. The staff are experienced and show genuine care and compassion for the residents and their families. During the early days of Mum's stay at Dovedale Court, we were shown kindness, understanding and a high standard of care. When I leave Mum after a visit, I have every confidence that she is safe and being well cared for. I have no hesitation in recommending Dovedale Court for your loved one.

Reply from George Appleton-Carroll, General Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J B (Partner of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

Very happy with it all. All are very willing to help. The staff are all great.

Reply from George Appleton-Carroll, acting General Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S J (Ex Family Member) published on 29 April 2022 Submitted via Website
Overall Experience

My dad was in the home for only a short period of time however this didn’t diminish the care my dad received. Staff were always attentive and caring, they could never do enough for us as a family. The home is fantastically decorated and gives off the feeling of being comfortable and welcoming. Thank you all.

Reply from George Appleton-Carroll, Acting General Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul C (Nephew of Resident) published on 27 April 2022 Submitted via Website
Overall Experience

I cannot praise all the staff from the management to the cleaning lady at Barchester Dovedale Court Care Home enough, each and every member of that committed family are brilliant and you are welcomed as part of that family every time you visit or call. My uncle joined Barchester Dovedale Court Care Home just at the start of the pandemic when things were very worrying indeed but the transition and care he has received from the first day has been brilliant. Nothing is too much trouble for the staff at Barchester Dovedale Court Care Home and the love and care he receives are second to none. I could not imagine or think of him being anywhere else. He is so settled and content that it makes life so much easier for me knowing he is in the best possible hands. Barchester Dovedale Court Care Home is a brilliant care home with amazing staff. Thank you all, so, so much and kindest regards.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rosie B (Granddaughter of Resident) published on 30 June 2021 Submitted via Website
Overall Experience
I love Dovedale and Grandma loves it too, right from the start of the process of Grandma needing care, from how they answered the phone to how much reassurance they offered us. Grandma arrived during the pandemic and they put me at ease so much.
Grandma was not doing so well before she went to live there, wasn’t eating much, drinking or taking her medication and very little conversion, now I can have little conversations with her again, she’s got a second wind. I love seeing pictures of her being so happy and loving life again.

The love and care I see given to grandma makes my heart swell with happiness, the feeling is overwhelming. We tried so hard to care for grandma at home and do the best we could and when we couldn’t anymore, all I wanted was for her to get the best care and feel loved every moment of the day, which I feel grandma truly does feel. I don’t think the staff will ever know how much I love and appreciate them. Such an amazing care home.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words. I will give feedback to the team, they will be delighted.

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Review from Geoff S (Relative of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

My mother's partner has been a resident for almost two years and has had the best care you could wish for. Having been unable to visit due to the pandemic, the staff have done a really fantastic job looking after and keeping people safe. As a visitor, it really is a wonderful place, run by truly wonderful staff, all angels.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your review. It's a pleasure caring for your loved one.

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Review from M J (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card
Overall Experience

Extremely happy with the home, the staff and the care my mum gets. I feel mum is treated with dignity and respect, and the staff are very friendly and approachable. I regularly receive video calls and cannot thank the staff enough for providing a loving and caring environment. The manager is very supportive and has a very hands-on approach. Thank you all so much.

Reply from Susan Carroll, Home Administrator at Barchester Dovedale Court Care Home

Thank you so much for the kind words we really do appreciate them and thank you for trusting us with the care of your mum.

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Review from Hazel G (Stepdaughter of Resident) published on 8 April 2021 Submitted via Website
Overall Experience
My husband and I are extremely happy with the care given to our stepfather. All the staff are wonderful and caring; we can’t thank them enough for all they do for him. He always looks clean and well looked after and is happy to have a little friendly banter with his carers. Overall, Dovedale Court is a lovely care home, and whilst we are in this pandemic, they have been fantastic with the video calls, pod visits etc enabling us to have contact.

Thank you very much to the management and staff of Dovedale Court.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Alan E (Son of Resident) published on 16 March 2021 Submitted via Postal Card
Overall Experience

Extremely happy with Dad's placement. The unit at Dovedale has made a big difference in his quality of life.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kay C (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience
I have confidence in the care and compassion shown to my mother - particularly during the difficult and distressing past few months.
Our visits are currently limited to the hub but they are well-run and kept clean and safeguarding measures are always adhered to.

The staff are familiar and interactive with Mum and I know she feels safe and comfortable in their care. They show her respect and treat her with dignity and patience.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark H (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card
Overall Experience

Given the current circumstances, it was great to be able to see my dad even if it was through a screen. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lesley H (Wife of Resident) published on 26 August 2020 Submitted via Website
Overall Experience

I have to say the team at Dovedale are the most wonderful, caring people. They are looking after my husband and I could not ask for better - nothing is too much trouble for them. They always correspond with any questions I have and keep me up to date with everything. The staff are very polite and listen - if there is a problem, they will sort it. I recommend Dovedale to anyone and I can't thank them enough. Five stars from me.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review regarding your husband's care and the positive experience of the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul (Son of Resident) published on 2 April 2020 Submitted via Website
Overall Experience
The home is a wonderful place for my father. The staff are so caring, nothing is too much trouble. They all have excellent rapport with my dad and with all the other residents. Watching how they treat residents makes me feel so humble - they have such patience and empathy and treat everyone with dignity. Everyone is interested and speaks to you when you visit - carers, kitchen team, domestics and management. The bond that they establish with family members is wonderful and helps make relatives feel part of the family as well. When he arrived he was agitated and unsettled - the team have done such a good job over the last 18 months to help him feel secure and safe. Impressed with the speed at which the home moved to close the doors to visitors when COVID 19 broke - shows just how much they care for the well-being of residents and staff and that safeguarding their interests is paramount.
Support for families from the management team at Dovedale is exceptional.

A very special place.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jean S (Wife of Resident) published on 23 February 2020 Submitted via Postal Card
Overall Experience

Nothing is hidden. If a service user needs help for anything there is always staff there to help. If a service user has a toilet accident they are helped straight away and it is cleaned up without a fuss. If a service user does not want to eat they are helped or given something else. There is always staff to talk to service users or engage in activities. Dovedale Court is always clean and nothing is too much for the staff, from management down.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K T (Wife of Resident) published on 7 February 2020 Submitted via Postal Card
Overall Experience
My overall experience at Dovedale Court is second to none. The standard of nurses and carers along with the support of the administration, housekeeping, activities and maintenance and last but not least wonderful food with choices from the chef and assistance, all make Dovedale Court a wonderful home. I know my husband is so fortunate at last to be in a home, where I know I can leave him with people that show him love and care, respect for his situation. His medical needs, his behavioural needs are given to him 24hrs. The overall cleanliness in the whole of the home is amazing.

Staff always attend to residents immediately if they see they need attention. None of this would be possible to achieve if Dovedale Court didn't have the standards and training given by the manager and deputy manager, they run a tight ship and it's always down to good management if things are run well. So thank you to the managers and your team.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dovedale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It is wonderful to hear of the positive experience you...  

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Review from Alfreda O (Wife of Resident) published on 13 December 2019 Submitted via Postal Card
Overall Experience

My husband celebrated his 90th birthday in residence and I couldn't ask for better. When I visit or take him out for walks etc he is always clean and dressed well. He can look after himself for some things but, he has carers for the things he can't manage. As his wife, I myself am disabled and to know he is cared for makes my life much easier.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you so much for your feedback. We loved the celebration on his 90th party.

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Review from Deborah W (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience
My mother went from independent living in her own bungalow to a two-month stay in hospital, to an assessment requiring a challenging behaviour facility.
A terrible journey made more bearable by the Dovedale facility and staff. Excellent accommodation, wonderful staff attitude, laughter, a feeling of belonging and care.

Thank you all.

Reply from Rachael Watson, manager at Barchester Dovedale Court Care Home

Thank you so much for your kind words.

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Review from Lucy C (Granddaughter of Resident) published on 27 February 2019 Submitted via Website
Overall Experience
Both our grandparents have been residents for the past three plus months, following a difficult period of trying to self-care and cope at home. They are treated with dignity and respect and their individual needs and those as a couple are met consistently. The staff are extremely personable and encourage conversation and stimulation. They have recently filled in history/background notes to support understanding of their likes/dislikes and we are pleased that care is tailored to them and not delivered on a generic basis. Care is informal and staff are consistent. Regular faces and routine help to support through times of confusion and forgetfulness.

Their rooms are always clean and their personal care is excellent. Food is varied and of good quality/homemade. Should they not fancy the daily menu they are offered/tempted with something to encourage nutrition. We are confident that they are safe and being looked after now it is no longer viable for them to live at home.

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Review from Paula K (Daughter of Resident) published on 22 June 2018 Submitted via Website
Overall Experience
My mum has Alzheimer's and has been here for a few weeks and already we have seen a change in her (for the better), her behaviour is nowhere near as challenging as it was, she is starting to look more relaxed, healthier, and even fun.
Mum's behaviour beforehand could sometimes be very challenging and become agitated. Mum is so comfortable and relaxed in there, us as a family have the piece of mind and comfort knowing that Mum is being cared for and her needs met. It's hard to accept that Mum can't be in her own home as life can be so cruel, but she is much happier in here than she was at home. All the staff/management/chef go above and beyond and can't do enough for her and us as a family.

They made Mum a birthday cake for her 81st. Mum was very happy and was singing old war songs, it was just like having our mother back, brilliant. You're made to feel so comfortable, offering hot/cold drinks and biscuits. I know that this home is the best for my mum because of all the qualities they have to give and offer.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your lovely comments.

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Review from Helen V (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

Always find staff caring and attentive to mum, and willing to engage in conversation re. mum's health and well-being with the family.

Reply from Rachael Watson, Manager at Barchester Dovedale Court Care Home

Thank you for your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Dovedale Court Care Home.

Meet the Team (10)

George Appleton-Carroll
George Appleton-CarrollJob Title:General ManagerJoined: 2021

Hi, my name is George, and I am the General Manager here at Dovedale.

I have worked in the care sector for many years, and started my career as a cleaner. Over the years, I have completed numerous training courses and have had varied roles, constantly striving for an excellent standard of care for the residents I support.

I am passionate about ensuring that the residents here at Dovedale Court receive the highest standard of care whilst providing a safe and enjoyable atmosphere in their home away from home. I am also one of the home's LGBT champions, and offer sign post advice for those seeking it.

Prisca Chungu
Prisca ChunguJob Title:Deputy ManagerJoined: 2023

I have been a registered nurse for over 15 years. I started my career in Zambia before moving to the UK, where I previously worked as an ICU nurse.

After moving to the UK, I have worked in care homes where I have gained valuable knowledge and experience, especially for those who live with dementia. I enjoy making a difference to those we care for, bringing a smile to our residents' faces.

Susan Carroll
Susan CarrollJob Title:Home AdministratorJoined: 2011

Sue has worked as Dovedale Home Administrator since 2011. Sue has worked under a couple of managers, but now works under Diane Langford. Sue ensures that all the financial departments of the home are running correctly, while sorting through residents' files and the appointment of Staff.

Janet Barnes
Janet BarnesJob Title:Registered NurseJoined: 2023

I have worked in the industry for an extensive period of time. I have gained a raft of knowledge throughout my years working in care and have undertaken a number of jobs and positions.

I joined Barchester in 2023 and really enjoy being part of the team. Ensuring the team and I push for the best for our residents at all times.

Adrece Richards
Adrece RichardsJob Title:NurseJoined: 2021

I have been qualified as a nurse for coming up to 10 years, starting my career in the NHS.

I first started supporting Dovedale a number of years ago and made the decision to join the team permanently in 2022. I enjoy my job and work collaboratively with the team to provide the best care we possibly can for our residents.

Maryanne Howard
Maryanne HowardJob Title:Head ChefJoined: 2024

My name is Maryanne Howard, and I am the Head Chef here at Dovedale Court. I joined the team in 2024. I was born and bred in Preston and chose to join the care industry as I wanted to do a job that would be both rewarding and meaningful, knowing I have made a difference to a resident's day.

This can be from having a chat to making their childhood favourite pudding that makes them smile, and can make a difference to them, which gives me a sense of accomplishment. Outside of work, I enjoy rowing through the summer months and a good board game marathon during the winter.

Nicola Page
Nicola PageJob Title:Senior Care AssistantJoined: 2022

I have worked in care since I was 18, which I started in Cumbria, where I was born.

I moved to Preston in 2021 when I was given the opportunity to join the team at Dovedale Court. I thoroughly enjoy working as part of the team here at Dovedale. We are one big family.

The Tesseyman Suite
The Tesseyman SuiteJob Title:Care and Nursing StaffJoined: 2012

At Dovedale, the Tesseyman Suite is complete with a number of Trained Nurses and Trained Support workers, who all Complete Mandatory Training in relation to the job they will be doing.

Memory Lane Community
Memory Lane CommunityJob Title:Seniors and Care StaffJoined: 2004

THe Memory Lane Community at Dovedale court has Senior Carers and Carers who work 24/7 for the residents on the Community, all fully trained to the high standards that Barchester Healthcare Expect

Claire Carroll
Claire CarrollJob Title:Senior Care AssistantJoined: 2023

I joined Barchester in 2023 as a care assistant and, since joining, I have been given the opportunity to become a Senior Care Assistant in the home.

I have had previous experience in the care industry after working in home care for a period of time. I enjoy my role and try every day to put a smile on our residents' faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Dovedale Court Care Home to verify any information. View our terms and conditions. Barchester Dovedale Court Care Home has an Enhanced Service -more info.