Eric Morecambe House

Harrow Grove, Morecambe LA4 6ST

Anchor's Eric Morecambe House is a purpose-built home supporting up to 34 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located in a residential area of Morecambe within a mile of the seafront.

The home provides a range of residential care services, such as convalescence care, respite care, and long term care for those who can no longer look after themselves.

People living at Eric Morecambe House can participate in a variety of activities in the home and local community. Their needs and wishes are regularly assessed to ensure their lifestyle requirements are being met through their personal care plans.

Meals at the home are freshly cooked by highly trained kitchen staff, with locally sourced and seasonal produce used where possible.

The home is owned by Anchor, England's largest provider of housing and care for people over the age of 55 years. The group has decades of experience as a not-for-profit care provider and, as such, reinvests profits into its services to ensure standards are continually raised and expectations are met and exceeded.

Group: Anchor

Person in charge: Nicola Spedding (Home Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Eric Morecambe House is close to services and amenities including:

Local eating establishments are within a short distance.
Local shops are within quarter of a mile of the home.
There are supermarkets within approximately a mile of Eric Morecambe House.
There are doctor's surgeries within a mile of the home.
The nearest hospital is the Royal Lancaster Infirmary which is within two and a half miles.

Latest Care Quality Commission* Report on Eric Morecambe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Eric Morecambe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Eric Morecambe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.462 for Eric Morecambe House is calculated as follows: ( (79 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 132 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eric Morecambe House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Eric Morecambe House has a Review Score of 9.5 (9.462) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eric Morecambe House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Eric Morecambe House

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

After one month Mum has settled into her new accommodation and says it "feels like home". From the very first day the management, care staff, maintenance and dining crew have gone out of their way to make Mum's room attractive and comfortable and to learn Mum's likes and dislikes. Endlessly kind and patient, all carers respond quickly and affectionately. Similarly, management address questions or concerns immediately.
Just couldn't be happier with the quality of care, cleanliness, safety and food which is all homemade, well presented and delicious! Excellent value for money.
Lastly, I feel extremely happy about Mum being here since I live far away.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident from July 2014 until she passed away on 16th February 2018. She received excellent care - the home is clean, safe and all the staff are very well trained. I visited at all hours, always welcomed, staff and management knew us well. Mother was tended with love and dignity in her final days, the staff could not have done more.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   5 out of 5

I am certainly happy to have chosen Eric Morecambe House and could not have found any better care home. The facilities here are excellent. The staff are pleasant and helpful at all times even when rushed off their feet and challenged by the behaviour of unreasonable patients.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been happily living here for six years and have received excellent care. I like the informal atmosphere. Regarding activities, there are plenty arranged for us if you wish to attend. I usually enjoy watching things I fancy on my own TV in my flat or playing my piano. The food is good with considerable choice. Medical care is well organised and is there immediately in an emergency. There is a pleasant patio with trees, flowering plants and birds, big enough to walk around or just sit and relax. Visitors are made welcome.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   5 out of 5

As a regular visitor, I have been impressed by the dedication and friendliness of the staff, to both residents and other visitors. The home has a cared for, light and clean appearance and nothing is too much trouble for the staff in whatever area they are employed.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4 out of 5

I find conditions quite good. Any help needed is quickly provided.

Food is good and enjoyable.

Entertainment is provided which I sometimes attend (bingo, quiz, exercises etc).

Living feels almost independent.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.2 out of 5

The overall care is very good and structured to individual needs.
The attitude of staff towards residents is friendly, courteous and helpful.
The accommodation is very well maintained, the standard of cleanliness excellent.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.6 out of 5

From my mother's initial assessment prior to being admitted to the Eric Morecambe House, everyone has tried their level best to accommodate Mum's needs up to today's date.
There have been several little incidents, like lost teeth, glasses, hearing aids but staff always try to help.
When Mum had a fall I was informed straight away.
When in the first weeks Mum refused showers and baths, the staff continued to encourage her and they finally won.
The food always looks good and the laundry service is wonderful.
As a visitor, I'm always made welcome and offered a drink.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   5 out of 5

Move in date was brilliant, nothing was too much trouble, the room was clean and welcoming.
My Gran was welcomed and cared for from the minute she arrived.
All staff attentive and caring.
Also as a family member, I felt reassured that she will be safe and looked after.
The staff also looked after our needs and answered lots of questions.
I can now go home with a real peace of mind.
Thank you, Eric Morecambe.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.5 out of 5

Eric Morecambe House is a lovely care home.
The home is spotlessly clean.
The staff are always friendly and helpful.
When I leave my relative after visiting I am confident that they are being well supported and cared for.
My relative is always keen to tell me it is a good place with plenty to eat and that they are kept clean and looked after.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

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Average Rating:   4.3 out of 5

Mum was accepted here with dementia and as a zimmer frame/wheelchair user. Within 6 months she was served an eviction notice as they couldn't cope with her 'wandering' (zimmer frame, snail pace) and 'aggression'. Aggressive behaviour was mild and part of dementia 'Sundowning'. I find it hard to understand why this home class themselves as Dementia Specialists. Although the house itself is ok, I have rated the value for money as 'poor' simply because they are posing as dementia specialists, which they are definitely not, as once advanced symptoms appear, they evict the 'problem'.

How likely would you be to recommend Eric Morecambe House? Unlikely

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Average Rating:   2.8 out of 5

Steve Vessey, District Manager at Eric Morecambe House responded to this review on 03 Oct 2017:

The review relates to events of August 2016. Anchor did not receive a complaint relating to these events at the time. The person living with dementia was displaying increasing levels of distressed behaviour which were causing distress to other residents living in the home. An independent assessment was carried out by the local nursing and mental health team, which concluded that the person’s dementia care needs, could not effectively be met at Eric Morecambe House. The person therefore moved to a placement identified as more appropriate to meet her needs.

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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