Eric Morecambe House, Morecambe, Lancashire
Eric Morecambe House, Morecambe, Lancashire
Eric Morecambe House, Morecambe, Lancashire

Anchor's Eric Morecambe House is a purpose-built home supporting up to 34 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located in a residential area of Morecambe within a mile of the seafront.

The home provides a range of residential care services, such as convalescence care, respite care, and long term care for those who can no longer look after themselves.

People living at Eric Morecambe House can participate in a variety of activities in the home and local community. Their needs and wishes are regularly assessed to ensure their lifestyle requirements are being met through their personal care plans.

Meals at the home are freshly cooked by highly trained kitchen staff, with locally sourced and seasonal produce used where possible.

The home is owned by Anchor, England's largest provider of housing and care for people over the age of 55 years. The group has decades of experience as a not-for-profit care provider and, as such, reinvests profits into its services to ensure standards are continually raised and expectations are met and exceeded.

Group: Anchor

Person in charge: Nicola Spedding (Home Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Eric Morecambe House is close to services and amenities including:

Local eating establishments are within a short distance.
Local shops are within quarter of a mile of the home.
There are supermarkets within approximately a mile of Eric Morecambe House.
There are doctor's surgeries within a mile of the home.
The nearest hospital is the Royal Lancaster Infirmary which is within two and a half miles.

Latest Care Quality Commission* Report on Eric Morecambe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Eric Morecambe House has a Review Score of 9.3 (9.274)

The Review Score of 9.3 (maximum of 10) for Eric Morecambe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Eric Morecambe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.302 for Eric Morecambe House is calculated as follows: ( (47 Excellents x 5) + (33 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Eric Morecambe House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eric Morecambe House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Eric Morecambe House

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

I have been happily living here for six years and have received excellent care. I like the informal atmosphere. Regarding activities, there are plenty arranged for us if you wish to attend. I usually enjoy watching things I fancy on my own TV in my flat or playing my piano. The food is good with considerable choice. Medical care is well organised and is there immediately in an emergency. There is a pleasant patio with trees, flowering plants and birds, big enough to walk around or just sit and relax. Visitors are made welcome.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a regular visitor, I have been impressed by the dedication and friendliness of the staff, to both residents and other visitors. The home has a cared for, light and clean appearance and nothing is too much trouble for the staff in whatever area they are employed.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I find conditions quite good. Any help needed is quickly provided.

Food is good and enjoyable.

Entertainment is provided which I sometimes attend (bingo, quiz, exercises etc).

Living feels almost independent.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The overall care is very good and structured to individual needs.
The attitude of staff towards residents is friendly, courteous and helpful.
The accommodation is very well maintained, the standard of cleanliness excellent.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From my mother's initial assessment prior to being admitted to the Eric Morecambe House, everyone has tried their level best to accommodate Mum's needs up to today's date.
There have been several little incidents, like lost teeth, glasses, hearing aids but staff always try to help.
When Mum had a fall I was informed straight away.
When in the first weeks Mum refused showers and baths, the staff continued to encourage her and they finally won.
The food always looks good and the laundry service is wonderful.
As a visitor, I'm always made welcome and offered a drink.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Move in date was brilliant, nothing was too much trouble, the room was clean and welcoming.
My Gran was welcomed and cared for from the minute she arrived.
All staff attentive and caring.
Also as a family member, I felt reassured that she will be safe and looked after.
The staff also looked after our needs and answered lots of questions.
I can now go home with a real peace of mind.
Thank you, Eric Morecambe.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Eric Morecambe House is a lovely care home.
The home is spotlessly clean.
The staff are always friendly and helpful.
When I leave my relative after visiting I am confident that they are being well supported and cared for.
My relative is always keen to tell me it is a good place with plenty to eat and that they are kept clean and looked after.

How likely would you be to recommend Eric Morecambe House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum was accepted here with dementia and as a zimmer frame/wheelchair user. Within 6 months she was served an eviction notice as they couldn't cope with her 'wandering' (zimmer frame, snail pace) and 'aggression'. Aggressive behaviour was mild and part of dementia 'Sundowning'. I find it hard to understand why this home class themselves as Dementia Specialists. Although the house itself is ok, I have rated the value for money as 'poor' simply because they are posing as dementia specialists, which they are definitely not, as once advanced symptoms appear, they evict the 'problem'.

How likely would you be to recommend Eric Morecambe House? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Steve Vessey, District Manager at Eric Morecambe House responded to this review on 03 Oct 2017:

The review relates to events of August 2016. Anchor did not receive a complaint relating to these events at the time. The person living with dementia was displaying increasing levels of distressed behaviour which were causing distress to other residents living in the home. An independent assessment was carried out by the local nursing and mental health team, which concluded that the person’s dementia care needs, could not effectively be met at Eric Morecambe House. The person therefore moved to a placement identified as more appropriate to meet her needs.

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Awards / Recognitions

March 2017

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Care Home Idol 2016

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