The Clitheroe Residential Care Home

Eshton Terrace, Clitheroe BB7 1BQ

The Clitheroe Residential Care home is located in the heart of Clitheroe, a small friendly home in which memories are made and not simply recalled. Person centered care is delivered by friendly and proficient staff which ensures excellent care to all guests whether permanent or short stay.

The home ensures the lives of residents are enriched by meaningful activities and regular outings. The proximity to the Castle ensures daily walks in the castle grounds are a must for some of our clients - and our Dog!

Food is cooked fresh daily by our in-house catering staff, a choice of menu is available daily. Special occasions are always celebrated.

The staff team are encouraged to further their knowledge, and training is updated on a regular basis.

Regular input from resident representatives ensures the wishes and priorities of the residents are acknowledged and incorporated into the home.

Owner: Prime Care Homes Ltd

Person in charge: Patricia Bibby (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: High dependancy. Ages 55+.

Single Rooms: 18

Shared Rooms: 5

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £360 – £750 , Personal Care Shared (per person) £360 – £650 (These prices are only a guideline, please contact The Clitheroe Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Clitheroe Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Clitheroe Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Clitheroe Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.596 for The Clitheroe Residential Care Home is calculated as follows: ( (102 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Clitheroe Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Clitheroe Residential Care Home has a Review Score of 9.6 (9.596) from 13 Reviews


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Clitheroe Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Clitheroe Residential Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Had to put my mum into a care home. Found this one very local. Early days but mum seems to have come on in leaps and bounds. The home seems very "homely". My mother is now happy to be with others. Far better than being "at home". I know that her dementia will only get worse but the care and happiness in the home is 1st class. The staff and manageress are fantastic.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 08 Mar 2018:

Its a pleasure to have your Mum with us, and yes she is enjoying the social life.

I have found the care home staff to be extremely friendly and helpful.

The experience of finding a home for my dad was very emotional, under very difficult circumstances. However, this experience was made much more bearable because of the help given to us by all concerned.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 02 Feb 2018:

Thank you, I am very glad we are able to support your Dad and the family through what has been a very difficult period.

As a family, we had a very positive experience finding a place for dad to call home. We were welcomed with open arms and made to feel important and cared for.
The instant rapport with dad helped enormously; along with the friendly, smiley staff. They are helpful in every way. Dad is settling in nicely after only a couple of weeks.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 31 Jan 2018:

Thank you for your comments, we look forward to many years of friendship, I am sure that you will find your trust in us well placed.

This is a lovely and very friendly care home. I feel content knowing my mum will be happy and well looked after when she visits for respite care. I would thoroughly recommend The Clitheroe Care Home.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 28 Dec 2017:

Thank you, it is so rewarding to see how happy your Mum is when she arrives for her 'Holidays' with us.

I had never visited the home before I came. I was told very clearly what it was like and he was very helpful, the young man that visited me in hospital. The room I am in is very nice, kept clean and one has only to ask the staff for anything and it's seen too.
The food is excellent, I have a good appetite. Although I'm 90, I used to cook and enjoy good meat, veg and some of the puddings are lovely.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 18 Dec 2017:

So glad you're enjoying your time with us.

My father initially moved into this home as a short-term measure, after a spell in hospital.

He enjoyed his stay so much, that he decided he would like to move in full time.

I have found the staff to be excellent, my father cannot speak too highly of the food, and the manager is a pleasure to deal with.

I would have no hesitation in recommending this home to anyone who was thinking of residential care for themselves, or a loved one.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 17 Oct 2017:

Thank you for your kind review, so glad your Dad is settled, his smile makes it all worthwhile.

The management and care staff are absolutely wonderful! My mum stayed here for 2 weeks respite in late August. Mum was made to feel extremely welcome and the standard of care was excellent - nothing was too much trouble.

Good old fashioned nursing care delivered with compassion. The current management in place are obviously striving to make improvements and it clearly shows - well done to you and your team.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 13 Oct 2017:

It was a pleasure to care for your mum and look forward to welcoming her back.

Management and staff are very respectful, kind and caring to my grandma and other residents that I have seen. Residents seem happy and cheerful, the home is clean and the staff are very accommodating to any requests made.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 19 Sep 2017:

Thank You, we try very hard to maintain a happy home and it's nice to see our efforts rewarded.

I feel comfortable when I visit the home. Always offered a drink (tea/coffee). The staff are pleasant and helpful and when I take my friend out, the staff are quick to answer the door to welcome us back. The food is good and tasty. The residents always have a smile and a natter with me. If I had to rate Clitheroe Residential Care Home, I would give 10/10.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 18 Sep 2017:

Thank you, your comments are appreciated.

Would not have recommended this home to anyone whilst under the previous manager. Now it is under new management, the home is coming along. She takes pride in the home and wants to best for the residents. My mum seems a lot happier, the home seems a lot happier as there is more going on and my mum is getting better care.

How likely would you be to recommend The Clitheroe Residential Care Home? Likely

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Average Rating:   3.5 out of 5

Pat Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 11 Sep 2017:

Thank you, Your comments are appreciated.

The home is always a pleasure to visit because the staff are very welcoming, the patients look contented and the home is beautifully decorated.

I'd like to thank the staff for making me welcome when I go, and also I think it is a beautiful home for anyone to stay in.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

P Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 08 Sep 2017:

Always a pleasure to see you. Thank you for your kind comments.

I cannot recommend Clitheroe Care Home highly enough. The staff are always friendly, approachable and display endless patience when dealing with the residents. I would also like to say that under the more recent management, standards are even higher. My mother is very happy to be there under long term care and always speaks highly of the staff. Thank you for all your efforts.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Patricia Bibby, Manager at The Clitheroe Residential Care Home responded to this review on 29 Aug 2017:

It's a pleasure and privilege to provide care for a lady with such an interesting history. Thank you for your kind comments.

My mother has been a resident of this care home for three years and in that time I have seen many changes taking place.
The care home is now under new management and things are improving immensely. Worn items are being renewed/replaced and the home is currently being redecorated.
The care my mother receives is excellent. She is well looked after, is always neat and tidy and most importantly she is very happy.
I have always found the staff to be helpful and kind and I think this goes a long way in creating a nice atmosphere.

How likely would you be to recommend The Clitheroe Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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