Fleetwood Hall

My mother has been in Fleetwood Hall for 2 years with Dementia and I have been very happy with the care she has received in this time. As caring for a person with Dementia can be very challenging, we cannot thank the staff for looking after Mum especially in these difficult times.

My father recently moved in the Hall and although I cannot see him at the moment due to the Virus the staff keep me up to date on all matters and my father really enjoys it here and likes all the staff and residents and the home cooked food all well as all the treats that local businesses provide.

Since a change in Management towards the end of 2019, we have seen a vast improvement in the standards of care, cleanliness, and hygiene at the premises. The residents and staff all seem to be happier. My step dad has been a resident since October 2016, and we are extremely grateful for the care and compassion shown to my step dad, particularly when he was taken quite seriously ill just before Christmas 2019. Unfortunately we live quite some distance away and have a 4 hour drive each way to make any visits, so not as often as we would like. The staff always telephone us if dad has any falls or does become ill, and we are very satisfied with the constant updates and reassurance from the staff.

They have been particularly diligent over recent weeks and have kept the residents safe as well as keeping relatives informed and reassured.

My mother has just recently moved into Fleetwood Hall Care Home. I am very happy with the care she is receiving. The staff are very friendly and helpful. My mum is settling in well and appears happy and content. There is always something going on for the residents to join in with. Everyone is very clean and all the residents are happy.

We wish you every success.

My first impressions of the home/staff have been good and I hope this continues as mum seems quite happy at the moment.

I have now decided to stay permanently as I feel safer and well looked after.

I understand residents wander into each other's rooms so I'm not sure what the solution is.

There has been a lot of agency staff who don't care and a lot of very good staff have left. It's very unsettling having to get used to all the different staff changes.

Brother not happy always changing staff ,does not like it no consistency

Because of her rapid deterioration, she has been subject to several reports on safeguarding. The home has always informed us immediately and taken appropriate action with our full support and approval. Despite changes in management, they have always maintained the same attention to detail and high quality of care and standards. As a retired senior manager from the NHS, I would have no Qualms in recommending Fleetwood Hall.

She really enjoys the food and has a good breakfast every morning, which I know she thoroughly enjoys. All I can say is it was the best thing that happened for all our family when my mum came to live at Fleetwood Hall.

The only criticism we have is there is not much communication between the management/staff and the residents family.

Lack of contact with relatives as to the personal needs of the resident. Care of residents good. Food good. The loss of clothes and personal effects need redressing.

My mother has settled in well after having a bad experience in a previous home. She has settled into the routine of the home. The manageress has always done what she said she would do to help my mum to settle in, of which we are grateful for. The staff are always 'on the go' and always prepared to help in a cheerful manner, and they know all the residents' names.

My mother has been a resident at the care home since July 2015. During that time I have visited my mother twice a week up until the present day. I have a very good understanding of how the care home operates day to day. In summary, I can say hand on heart that my mother has received excellent care. The loyal staff should be commended for their tireless work in ensuring that all of the residents receive excellent care. Thank you all.

The food is excellent and well presented.