Fleetwood Hall

Chatsworth Avenue, Fleetwood FY7 8RW
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9.7 58 Reviews
  • Fleetwood Hall, Fleetwood
Situated just a short stroll from the Lancashire coastline, Fleetwood Hall is a welcoming and purpose-built care home providing high-quality residential and dementia care within the heart of the Fleetwood community. Rated “Good” by the Care Quality Commission (January 2022), the home is recognised for its compassionate care, supportive environment and strong local connections.

Fleetwood Hall accommodates up to 62 residents, each benefiting from the comfort and privacy of their own en-suite bedroom. Thoughtfully arranged over two floors, the home offers dedicated residential care alongside a specialist dementia household designed to provide familiarity, reassurance and comfort for those living with memory-related conditions. Spacious lounges, welcoming dining areas and secure landscaped gardens create a calm and homely environment where residents can relax and socialise.

The experienced care team includes care practitioners, activity coordinators, housekeeping and catering staff, all working together to create a warm and supportive atmosphere where residents feel valued, respected and well cared for. Fleetwood Hall is also supported by the local PCN Care Home Team, providing additional clinical input and health-related support whenever needed. Residents’ spiritual wellbeing is supported through weekly Communion services.

Life at Fleetwood Hall focuses on companionship, wellbeing and meaningful engagement. A varied activities programme encourages residents to stay active, stimulated and socially connected, with themed events, celebrations and regular involvement from valued community partners including Fleetwood Town Football Club, the local Community Trust and nearby schools.

Freshly prepared meals are tailored to individual tastes, preferences and nutritional needs, including IDDSI-level diets where required, with locally sourced ingredients used whenever possible.
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Care Provided by Fleetwood Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1265
  • Self-Funded Residential Dementia Care: from £1330
  • RESPITE Self-Funded Residential Care: from £1392
  • RESPITE Self-Funded Residential Dementia Care: from £1463

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Fleetwood Hall for full pricing details and T&Cs.

Contact Fleetwood Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fleetwood Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kimberley Lord (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (62)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

Fleetwood Hall Reviews (58)

9.7

Fleetwood Hall has a Review Score of 9.7 (9.701) out of 10, based on 16 reviews in the last 2 years.
Over all time Fleetwood Hall has 58 reviews.

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Reviewer Connection to Fleetwood Hall
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Review from Kate C (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff cannot do enough for you. Since arriving, Mum has started to settle in despite the huge adjustment. We've been so pleased with the way they have responded to our numerous requests and as a family we feel relieved that Mum will be cared for. Any teething problems have been dealt with swiftly.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you very much for your very positive review. We are so glad that you have felt supported and that we have been able to respond to your requests. Thanks again.
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Review from Christina S (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only in Fleetwood Hall Care Home for a short space of time before he passed away. The care and attention he received was excellent. He was treated with the utmost kindness and respect by all the staff and, as his family, we also felt very well supported through a difficult time. Thank
you.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you so much for taking the time to do this, during your bereavement. I am so glad that you found the care and attention was delivered with kindness and respect and you felt supported. We are sorry for your loss. Kind regards
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Review from Erin G (Granddaughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is filled with love and dedication to the patients that they are looking after. There isn't an issue too big or small that they won't help you with or solve. All carers take time out of their busy schedules to connect with us family members, making us feel at peace when leaving.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you so much for your very kind and thoughtful review. It is so satisfying to read words like love and dedication. I am very pleased that you feel carers connect with you and that staff help with any issues. Thank you again
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Review from David S (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff all round. Looked after dad since he's been in here and have no complaints whatsoever all the while dad's been resident. Very professional staff. Dad is well looked after and nothing is too much trouble.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you so much for your lovely review and your positive comments about all the staff. It is always encouraging to get this feedback and to be able to share it with the staff teams. Thank you.
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Review from B P (Resident) assisted by family/friend published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely here, the staff are nice and I like it.
Very clean, staff friendly and lovely people. My number one care home.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you very much for taking the time to review our home. Your very positive and complimentary comments are great to hear, and the staff teams will be very happy with this feedback. We are so glad you are settling in and enjoying your time with us.

Kind regards,
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Review from B W (Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not so sure when I first came, but I have settled nicely now.
A lovely garden, and I like to potter about in the garden - love it.
Lots of my friends come and see me.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to place a review. We are glad that you have settled in and like to see you enjoying the garden, the summer house and the facilities. It is a pleasure to have you with us. Thank you.
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Review from Trevor G (Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy at this care home. I have good banter with all members of staff, which I think is very important. We were all looked after during COVID period and relatives kept well informed.
The food is very good and well presented at the moment we have acquired a new chef who is top notch (don't
let him go).
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your review and for your positive words. I am so pleased you have good relationships with the staff and enjoy your banter. I will pass on your comments to the kitchen and the Head Chef as we appreciate the feedback. Thanks again.
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Review from Barry G (Husband of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, my wife could not be in a better place.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your lovely comments, I am so pleased that you feel this way. It is lovely to welcome you into the home daily for your visits and your trips out with your wife. It really is heartwarming to see. I will pass on your kind words to the staff teams. Regards, Joanne
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Review from C L (Daughter of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Surroundings both in the home and garden are beautiful. Food looks of excellent quality and staff caring and lovely with dad. My only constructive point would be that there are obviously not enough staff, quite regularly and this has an impact on regularity of washing/shaving/personal hygiene checks.
I know they are trying hard to recruit. It is a lovely home so I hope this helps attract some more fantastic staff to join your great team.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to place your review, and for your kind words regarding the home, the food and the staff. We have been recruiting staff and at times do have sickness last minute, but we do work to staffing the home to the needs of the residents, so it can fluctuate to the occupancy. We enjoy you visiting the home and your Dad, and glad that you see all the positives that are available. Regards Joanne
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Review from Cheryl B (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for better care for my mum. Staff and management have gone above and beyond to settle my mum in. Five members of staff have especially been loving, caring and encouraging her to socialise. I would recommend this home.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to write a review. I am pleased that you are happy with the care provided and that your Mum is settling in. I will pass on your comments to the staff teams. Thanks again.
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Review from N G (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff - very caring and friendly. My dad genuinely loves being here and the food is fantastic.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your lovely comments, we appreciate the feedback. We love that your Dad loves being here, we love him being here! Thanks again, Joanne
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Review from Karen S (Daughter-in-law of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law has been in Fleetwood Hall for many years suffering with Alzheimer's and Vascular Dementia and she could not have received any better care. The carers are brilliant with her. All the staff do a fantastic job and are all very caring people. They have great activities and also a beautiful
garden for the residents. We love to see the pictures on social media which also shows how happy all the residents are. As a family we could have not chosen any where better for Mum. Thank you.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to provide a review and for your kind words. The staff work very hard to give the best possible care and it is great that this is recognised. I am so glad you enjoy the photos and updates on our social media page and you are able to see them. Thank you again.
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Review from P L (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident of Fleetwood Hall since January 2022. I was very anxious about having to make the decision that I could no longer care for him at home and was also worried about how he would respond to this situation as he is a very independent person. However, now that six months have
passed, I am pleased to say that he has settled in well due to the excellent care he receives from all the staff. He is shown respect and is treated with dignity. He has a good relationship with the staff and management as well as other residents. There is a good community atmosphere and the facilities are of a good standard. My husband enjoys the excellent entertainment provided every day which adds a lot to his quality of life. At the moment he is planning a special meal for Bastille Day! He and the excellent chef have planned a special French menu, complete with French flags and bunting. I must also add that the food is excellent and is a credit to the chef and his team.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your lovely words, it is really good to get such positive feedback that I can share with the staff teams. I am particularly pleased that you make reference to the atmosphere in the home and that your husband is always treated with dignity. We are all looking forward to Bastille Day, and that we have taken your husband's idea and run with it, he has really enjoyed providing his input and being involved. Thanks again.
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Review from B G (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent 3 weeks in Fleetwood Hall for respite care. He was warmly greeted on arrival, his room was freshly decorated and the staff settled him in well. He said the food was tasty and plentiful. I had confidence that he would be well taken care of while I was away looking after other family
members. His clothes were laundered well - and the majority of them were returned with him!
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your feedback and taking the time to provide it. I am so glad you had confidence in us whilst you were away, and we look forward to welcoming your husband back again, should the need arise. Thanks again.
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Review from S A (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the management and staff of Fleetwood Hall enough for all they do for Dad. He is so well looked after, he loves how everyone knows him and treats him like family. The care, the communication, the rooms, the food... I cannot fault it. The food that comes out from that kitchen is amazing,
freshly cooked, home baked biscuits and cakes, just fabulous. Fish Friday is Dad's favourite. Dad has his ups and downs but nothing is too much trouble for the brilliant staff. The staff and management of Fleetwood Hall are also very supportive towards me, the relative, as it can be very emotional having a relative in care, but they are so understanding and reassuring. There is always something going on, entertainment, decorations, birthday parties, and Dad is encouraged to join in but also free to take himself off for some peace and quiet if he prefers. The rooms, dining room, lounges and gardens are beautiful and spotlessly clean. I cannot recommend Fleetwood Hall highly enough.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to write a review and for acknowledging the work of all the staff. I am pleased to read all the positives you have found at Fleetwood Hall, we do value your opinion. I appreciate you highlighting the support you feel you have had, since Dad's admission, it can be a very difficult transition, so I am happy that we have helped in some way. I will ensure the staff teams are aware of your wonderful feedback. Thanks again.
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Review from Shelley G (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are lovely, there just isn't enough. Mum only got 1 shower a week despite asking daily. The food lovely, really enjoyed the quality/variety. No welcome pack so was a little daunting and confusing at first to know where to be and when for meals etc. I paid respite for entertainment as mums
mental health was suffering but the entertainment coordinator quit just before the stay so there was nothing. There was no schedule like in the pack we were sent it was disappointing for what was paid.
Mum found the room cold and she asked for an extra quilt but only got a blanket. Mum slept in her dressing gown.
When looking for respite I was told dementia was separate which for mum was perfect as was looking to make friends but I was not informed everyone ate together and entertainment was together, this made it difficult sometimes for what mum came in for and one lady threatened mum.
Checkout was traumatic as staff lost medication and 2 bags of sweets left in reception for mum were taken from her bag.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to place your review. We set a high standard for ourselves at Fleetwood Hall, and we’re so sorry to hear this was not met in your experience with our care home.
Thank you for the compliments on our food, our catering team take great pride in our varied menu which freshly prepared on the premises.
The entertainment schedule did change during the week of your stay, I hope your mother enjoyed all the festivities over the Jubilee weekend as she did tell me that she enjoyed them.
I’m sorry the checkout was not as smooth as you would have wanted and thank you for letting us know about this as your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I would like to discuss this with you directly so learning can be gained. I was pleased to hear that a staff member ensured that the medication was dropped off to you later in the day. Regards
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Review from Patricia M (Daughter of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of the care home from December 2020 to December 2021 when she passed away. She loved the home and always participated in the activities especially when singing and dancing were on the calendar. She was very well looked after, the staff really cared for the residents. Mum loved
to clean also so she helped as best as she could and loved it. When we were allowed to visit she would get tired and I would say what have you been doing today and she would say the workers here are very busy so I help do the cleaning.


Thank you for taking good care of her.

Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to place your review. It was a pleasure to have mum in the home, and as you say she did enjoy the activities and helping to clean. We very much appreciate that you comment she was very well looked after. We enjoyed you visiting, albeit that it was within the pandemic restrictions. Wishing you and your family well, mum will be sadly missed. Regards, Joanne.
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Review from June G (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved here during the COVID 19 outbreak, we were devastated as a family to find out she could not manage to return home due to health, but when we searched care homes they were full or not taking people on, then we managed to find a space at Fleetwood Care Home which was luckily very close to
us all. I feel my Mum is cared for to high standards, the Management team and staff work so hard and always try their best, any problems are rectified without issues and we as a family can relax knowing our Mum is cared for to the best of their abilities. Our family recommended and support Fleetwood Care Home.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your kind comments. It is very reassuring to get reviews that recognise the hard work and efforts made by all the staff. I am very pleased that you feel Mum is cared for to a high standard and that you have the reassurance that we try our very best. Thank you again.
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Review from Gaynor B (Daughter of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad settled really well and the staff shows that they can meet his needs. He is happy and safe and they love him. What more could I ask for Dad. Supportive to me through anxiety linked to our experience at a previous care home.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for your valuable feedback. We are so glad that you find your Dad to be happy and settled and that we love him. So wonderful to hear. We are extremely happy that we have eased your anxieties and that you feel Dad is safe. Thanks again for taking the time to share your views as a relative, we are very grateful.
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Review from Susan S (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fleetwood Hall is extremely professional from the boss to office staff. They are extremely caring. The carers are excellent in their jobs both night and day staff. They are very professional. The chefs make good food.
Reply from Joanne Warren, Registered Manager at Fleetwood HallThank you for taking the time to write a review. Your words are very kind and I am very glad that you feel the staff are professional and extremely caring. It is wonderful to receive reviews from our residents, who can provide their experience of living at Fleetwood Hall. We look forward to continuing with you at Fleetwood Hall and making your experience as good as we can.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Fleetwood Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Fleetwood Hall is calculated as follows: ( (168 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 190 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Fleetwood Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Kimberley

Kimberley Lord

Job Title: Registered Home Manager Joined: 2024

With extensive experience in the care sector, my journey began as a Care Assistant when I was16 years old. Over the course of 17 years, I have gained invaluable experience working across various roles, including management positions in both large-scale and complex operations.

The role of Home Manager at Fleetwood Hall fills me with immense pride. As part of the Sandstone Care management team, I am thrilled to contribute to providing unparalleled care and support to our residents. It's a privilege to play a part in shaping services and assistance for our elderly community, ensuring they receive the quality of care we would all desire if faced with diminished independence. Witnessing the joy and laughter of our residents is truly the most rewarding aspect of my work.

Demi

Demi Moore

Job Title: Administrator Joined: 2019

Demi is the dedicated administrator/receptionist of Fleetwood Hall Care Home. She is also a fully qualified Senior Care Assistant and Activities Coordinator.


She provides administrative support to the managers and also provides reception services to residents' families, GPs and visitors.


Demi loves working with the amazing team at Fleetwood Hall Care Home, engaging with the residents and relatives. She enjoys her job and does everything to the best of her ability to benefit the home.

Maxine

Maxine Carney

Job Title: Activities Coordinator Joined: 2022

I facilitate our well-being programme to ensure our residents have a fulfilled and fun time engaging in activities in the home and trips out.


I love working as part of such an engaging team and being able to support and enhance each resident to maintain independence and find enjoyment in activities new and old.


I have two lovely children, we love spending time together playing rugby and enjoy regular trips to our caravan.

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