Fleetwood Hall

Chatsworth Avenue, Fleetwood FY7 8RW
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9.8 54 Reviews
  • Fleetwood Hall, Fleetwood
Situated just a short stroll from the sweeping Lancashire coastline, Fleetwood Hall is a welcoming and purpose-built care home that offers high-quality residential and dementia care in the heart of the Fleetwood community. With a “Good” rating from the Care Quality Commission (January 2022), the home is recognised for its dedicated care, supportive environment and strong community connections.

Fleetwood Hall provides accommodation for up to 62 residents, each enjoying the comfort and privacy of their own en-suite bedroom. The home is thoughtfully arranged over two floors, with general residential care on the ground floor and a specialist dementia household on the first floor. Residents benefit from spacious communal lounges, dining areas, and access to enclosed gardens designed to offer a safe and peaceful outdoor retreat.

The care team at Fleetwood Hall is made up of passionate professionals, including care practitioners, activity coordinators, housekeeping and catering staff, all working under the experienced leadership of the Home Manager. Every member of the team plays a role in creating a warm, supportive atmosphere where residents are treated with respect and compassion. Fleetwood Hall is supported by the local PCN Care Home Team, offering clinical input and daily health-related support when needed. Spiritual needs are respected and met through weekly Communion.

An engaging programme of daily activities is led by the dedicated coordinators, encouraging residents to remain active, stimulated and socially connected. Events, themed days and celebrations are part of life at Fleetwood Hall, with support from community partners such as Fleetwood Town Football Club, the local Community Trust, and a nearby primary school.

Freshly prepared meals are tailored to meet individual preferences and nutritional needs, including IDDSI-level diets, with ingredients sourced locally whenever possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1247
  • Self-Funded Residential Dementia Care: from £1304
  • RESPITE Self-Funded Residential Care: from £1337
  • RESPITE Self-Funded Residential Dementia Care: from £1345

Fees are subject to assessment by the home. Please contact the home for more information.

These prices are only a guideline, please contact Fleetwood Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kimberley Lord (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Pre assessment required to ensure we can meet needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (62)

Visiting

  • Mealtimes are protected. To arrange a tour of the home please contact the team directly

Parking

  • Free on-site Parking.

Fleetwood Hall Reviews (54)

9.8

Fleetwood Hall has a Review Score of 9.8 (9.754) out of 10, based on 16 reviews in the last 2 years.
Over all time Fleetwood Hall has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fleetwood Hall
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Total of 54, showing 1-20
Review from Bryan R (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Fleetwood Hall in January 2025 and was in a terrible condition. Five months later my mum has a smile on her face, is cared for very well enjoys the food, loves the staff has experienced days out that have been organised like the circus, and fish and chips. Loved the pony visits to
the home. All the staff from the management, admin, activities organiser, carers. cooks have been brilliant and caring it also enables me as a son to relax knowing my mum is safe, and entertained, while I am not there and most of all cared for.
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Review from D W (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mom has been at Fleetwood Hall she has been happy and content. I therefore have peace of mind she is safe in her home environment. The care afforded to her is excellent and it is evident that her basic needs are catered for. The staff have a great understanding of her care needs, evident both
on a practical basis and with her care plan.
I am blessed that Mum is in a care home, that has a high standard of care and therefore the staff here should be commended for this as they define the ethos of a high standard of care, treating residents with both dignity and respect.
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Review from H M (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank management and staff enough for the care, support and dignity they take so much care of my mum.
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Review from J B (Niece of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home 3 times a week as my auntie is a resident. The staff are extremely competent and observant and tend to her often difficult needs.
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Review from P D (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum is settled and cared for quite well. Although she can often be over looked when trips out are being organised. It seems to be the same residents who go on the trips each time.
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Review from A T (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had to come into care in 2023 as she had been diagnosed with Alzheimer's Dementia as we could no longer keep her safe in her own home. The care she receives is excellent the carers have so much patience with her especially when she is having a bad day. Their care also extends to me making sure
I am okay when I have a difficult visit.
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Review from B R (Son of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fleetwood Hall have been brilliant looking after my dad couldn't have been anywhere better. The staff are so caring and helpful.
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Review from S H (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff very friendly and helpful. Always a warm welcome when visiting the care home. The staff go above an beyond care duties they are a credit to the home. Would definitely recommend them.
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Review from L T (Granddaughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault this care home. The staff are amazing at their job and really friendly. rooms are always clean and tidy. Would highly recommend this care home.
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Review from R W (Husband of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is very professional and has been at all times
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Review from C S (Son of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The premises feel bright, airy and spacious but still retain a homely feeling. It also smells fresh and clean. The en-suite facilities mean that privacy is easy to maintain. The management team were very understanding and accommodating during delays to mum's entry to the home caused by ineffective hospital
discharge processes. Mum was still rather poorly when she entered Fleetwood Hall but the team took on the responsibility for getting her better. I visit regularly and almost each time a member of staff has updated me on mums progress before I've even got to her. All of the staff are friendly and courteous to residents and family and within the constraints of their workload take the time to talk. I'm impressed calmness they display. As proof of the pudding, mum has regained weight, is eating well and looks far less frail compared with when she arrived.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your very encouraging and comprehensive review. I am so pleased that you find the home to be welcoming and clean. It is also really nice to hear that you feel the staff are friendly and courteous and update you regularly. All the teams work very hard to provide the best level of environment, care and support to all our residents, so it is wonderful that this is recognised. I will ensure your comments are passed on to the team. Thanks again

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Review from John S (Nephew of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has progressed remarkably since being in Fleetwood Halls, so much so he is now well enough to return home within the next month or so. The staff and management have Been brilliant with him and I seriously don't think he would be at the stage he is now if it wasn't for their help and commitment.
We know exactly where to turn to should we ever require this type of service again down the road. I think my uncle will miss everyone as much as he'll be missed.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your positive review. It's been our pleasure having your uncle with us and he will be missed on his return home. I will pass on your kind words to the team. Thanks again

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Review from S R (Son of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been excellent in welcoming mum and stepdad into residential care. Stepdad's health deteriorated and the home managed this very well. The support for mum when he passed was superb. Lovely people, and a great environment.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Many thanks for your kind words, it is very encouraging to us all that your experience has been positive. I will ensure that your comments are shared with the staff teams. Thanks again

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Review from L H (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been with the home for a few months now, sadly her health has deteriorated. I am thankful to the staff who are looking after her with patience and kindness.
Fleetwood Hall is a warm, welcoming place, and all the staff are very friendly, cheerful, helpful and very professional in the care they
give.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your positive review. It is very reassuring and rewarding for the staff to receive such good feedback. A lot of effort and passion is given to maintaining the quality of the service we provide, so this recognition is very much appreciated. Thank you.

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Review from M L (Friend of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted for nine weeks for safety reasons as she kept falling at home. The staff were wonderful and my friend was soon into the swing of things.
My friend's health deteriorated and she became able to do less and less but the staff and the other residents were all brilliant. As she got
to the end of her life, the staff were there for me too. I can't thank them enough.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Apologies, I seem to have missed this review. Thank you for taking the time to review and provide your experience through a friend/visitor perspective. It was a pleasure to have cared for your friend and she is remembered fondly. Thanks again, Joanne.

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Review from E E (Daughter-in-law of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the occasions I have visited my relatives, there always seems to be a happy atmosphere in the home and I feel that they are well cared for.
Lots of activities, entertainment or outings are available to the residents who are able/inclined to take part which enriches their stay.
The staff appear
to be hard-working and friendly and do their best to support those in their care who have a wide variety of needs.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for taking the time to provide a review of your experience of our home. I am pleased that you feel and see the happy atmosphere and comment on our hard-working staff. Thank you again, Joanne.

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Review from Kate C (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff cannot do enough for you. Since arriving, Mum has started to settle in despite the huge adjustment. We've been so pleased with the way they have responded to our numerous requests and as a family we feel relieved that Mum will be cared for. Any teething problems have been dealt with swiftly.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you very much for your very positive review. We are so glad that you have felt supported and that we have been able to respond to your requests. Thanks again.

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Review from Christina S (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only in Fleetwood Hall Care Home for a short space of time before he passed away. The care and attention he received was excellent. He was treated with the utmost kindness and respect by all the staff and, as his family, we also felt very well supported through a difficult time. Thank
you.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for taking the time to do this, during your bereavement. I am so glad that you found the care and attention was delivered with kindness and respect and you felt supported. We are sorry for your loss. Kind regards

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Review from Erin G (Granddaughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is filled with love and dedication to the patients that they are looking after. There isn't an issue too big or small that they won't help you with or solve. All carers take time out of their busy schedules to connect with us family members, making us feel at peace when leaving.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for your very kind and thoughtful review. It is so satisfying to read words like love and dedication. I am very pleased that you feel carers connect with you and that staff help with any issues. Thank you again

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Review from David S (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff all round. Looked after dad since he's been in here and have no complaints whatsoever all the while dad's been resident. Very professional staff. Dad is well looked after and nothing is too much trouble.
Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for your lovely review and your positive comments about all the staff. It is always encouraging to get this feedback and to be able to share it with the staff teams. Thank you.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Fleetwood Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Fleetwood Hall is calculated as follows: ( (155 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fleetwood Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Kimberley

Kimberley Lord

Job Title: Registered Home Manager Joined: 2024

With extensive experience in the care sector, my journey began as a Care Assistant when I was16 years old. Over the course of 17 years, I have gained invaluable experience working across various roles, including management positions in both large-scale and complex operations.

The role of Home Manager at Fleetwood Hall fills me with immense pride. As part of the Sandstone Care management team, I am thrilled to contribute to providing unparalleled care and support to our residents. It's a privilege to play a part in shaping services and assistance for our elderly community, ensuring they receive the quality of care we would all desire if faced with diminished independence. Witnessing the joy and laughter of our residents is truly the most rewarding aspect of my work.

Demi

Demi Moore

Job Title: Administrator Joined: 2019

Demi is the dedicated administrator/receptionist of Fleetwood Hall Care Home. She is also a fully qualified Senior Care Assistant and Activities Coordinator.


She provides administrative support to the managers and also provides reception services to residents' families, GPs and visitors.


Demi loves working with the amazing team at Fleetwood Hall Care Home, engaging with the residents and relatives. She enjoys her job and does everything to the best of her ability to benefit the home.

Maxine

Maxine Carney

Job Title: Activities Coordinator Joined: 2022

I facilitate our well-being programme to ensure our residents have a fulfilled and fun time engaging in activities in the home and trips out.


I love working as part of such an engaging team and being able to support and enhance each resident to maintain independence and find enjoyment in activities new and old.


I have two lovely children, we love spending time together playing rugby and enjoy regular trips to our caravan.

Frequently Asked Questions about Fleetwood Hall

What types of Care is Fleetwood Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fleetwood Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Fleetwood Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleetwood Hall to the centre of Fleetwood?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleetwood Hall to verify any information. View our terms and conditions. Fleetwood Hall has an Enhanced Service - more info.