Fleetwood Hall Care Home

Chatsworth Avenue, Fleetwood FY7 8RW

Fleetwood Hall is a care home specialising in providing 24-hour residential care for older people.

Located in the Lancashire town of Fleetwood, five minutes from the coast, all rooms come with an en-suite bathroom.

Residents can enjoy the communal areas, where they can socialise and take part in organised activities. There is always something different and engaging taking place in the home, whether it’s the celebration of landmark birthdays, gardening clubs, seasonal events or taking a walk to the seafront.

The gardens are enjoyed by the residents, particularly those who are green-fingered and the home enjoys a strong connection with the local community.

Group: Orchard Care Homes

Person in charge: Lorraine Holt (Home Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Take the M55 northbound until you reach the Kirkham junction. Follow signs to Fleetwood heading down Rossall Road until you reach West View roundabout. Take the first exit and turn left into the car parking area.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site Parking.

Latest Care Quality Commission* Report on Fleetwood Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 8.8 out of 10 for Fleetwood Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Fleetwood Hall Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.289 for Fleetwood Hall Care Home is calculated as follows: ( (31 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.484 Points relating to the number of positive Reviews for Fleetwood Hall Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.4 Target = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Fleetwood Hall Care Home has a Review Score of 8.8 (8.773) out of 10 and an Average Rating of 4.3 out of 5 from 7 Reviews over all time

Average Ratings

  • Excellent
    1
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fleetwood Hall Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fleetwood Hall Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1

We as a family are happy with the care that is given.
Our relative seems to have settled in well and all is OK.
One particular support worker is excellent, very good at her job, very caring.

How likely would you be to recommend Fleetwood Hall Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Lorraine Holt, Care Home Manager at Fleetwood Hall Care Home responded to this review on 25 Sep 2018:

Many thanks for taking the time to review our home. I’m delighted to hear that you and your loved one’s experience with us has been a positive one. We strive to have a warm and welcoming home, with positive and happy staff, so hearing you are happy with the service is excellent news to us. Kind regards.

Mum has been in Fleetwood Hall now for 16 months and she has been really happy and content since moving in. The staff are marvellous in my opinion. I can only praise them in regards to my mum.
She is not very well at the moment and it is a big relief for me that she is being looked after. She is always dressed nice, her hair done and also her nails are done regularly.
She really enjoys the food and has a good breakfast every morning, which I know she thoroughly enjoys. All I can say is it was the best thing that happened for all our family when my mum came to live at Fleetwood Hall.

How likely would you be to recommend Fleetwood Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have found the care home to be very good overall.
The only criticism we have is there is not much communication between the management/staff and the residents family.

How likely would you be to recommend Fleetwood Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Lorraine Holt, Care Home Manager at Fleetwood Hall Care Home responded to this review on 25 Sep 2018:

Many thanks for taking the time to review our home. I’m delighted to hear that you and your loved one’s experience with us has been a positive one. We strive to have a warm and welcoming home, with positive and happy staff, so hearing you are happy with the service is excellent news to us. Thank you for raising the point regarding communication, I will look at how we can improve this going forward. Kind regards.

Lack of contact with relatives as to the personal needs of the resident. Care of residents good. Food good. The loss of clothes and personal effects need redressing.

How likely would you be to recommend Fleetwood Hall Care Home? Likely

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Average Rating:   3.7 out of 5

Lorraine Holt, Care Home Manager at Fleetwood Hall Care Home responded to this review on 03 Sep 2018:

Many thanks for reviewing our care home. I’m glad to hear that the care of our residents and food meet your standards. Regarding the other issues you have raised, I would be more than happy to discuss these with you face to face when you next visit your loved one. Any feedback you can provide us with would be most appreciated. Kind regards, Lorraine Holt, Care Home Manager.

My mother has settled in well after having a bad experience in a previous home. She has settled into the routine of the home. The manageress has always done what she said she would do to help my mum to settle in, of which we are grateful for. The staff are always 'on the go' and always prepared to help in a cheerful manner, and they know all the residents' names.

How likely would you be to recommend Fleetwood Hall Care Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

My mother has been a resident at the care home since July 2015. During that time I have visited my mother twice a week up until the present day. I have a very good understanding of how the care home operates day to day. In summary, I can say hand on heart that my mother has received excellent care. The loyal staff should be commended for their tireless work in ensuring that all of the residents receive excellent care. Thank you all.

How likely would you be to recommend Fleetwood Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Lorraine Holt, Home Manager at Fleetwood Hall Care Home responded to this review on 22 Dec 2017:

Many thanks for taking the time to leave a positive review for Fleetwood Hall, we are always pleased to receive feedback and are pleased that you have found the experience for both you and your mother a good one. We strive to provide the best care and attention for each of our residents and to ensure smooth and healthy transitions, and we are glad that this has been the case for you.
Kind regards,
Lorraine Holt, Home Manager

The management and staff are always very professional and helpful.
The food is excellent and well presented.

How likely would you be to recommend Fleetwood Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Lorraine Holt, Home Manager at Fleetwood Hall Care Home responded to this review on 22 Dec 2017:

Many thanks for taking the time to leave a positive review for Fleetwood Hall, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Lorraine Holt, Home Manager

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