Bluebell House Residential Care Home

16 Victoria Road, Poulton-le-Fylde FY6 7JA
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9.8 21 Reviews
  • Bluebell House Residential Care Home, Poulton-le-Fylde
Bluebell House is a lovely Residential Care Home in Poulton Le Fylde, close to parks, cafes, shops and within walking distance of all local amenities. The home has 20 en-suite rooms, dining room, quiet lounge, a garden conservatory, TV lounge, lift and wheelchair access, on site parking and a lovely garden area. All areas of the home were updated and refurbished in January 2024.

The long standing, professional staff team offers personalised care and support, enabling residents to maintain their dignity and independence in a home from home environment. The home benefits from an on site CQC Registered Manager, daily housekeeping, an on site cook, full time maintenance, a senior carer on every day shift and many more experienced and qualified carers. The consistent and long standing staff team, get to know all residents and can offer personalised care and support by taking the time to understand needs, preferences and wishes for all residents and families.

Bluebell House can offer support and care for families that would like help with personal care, continence needs, medication management, daily activities, nutrition and diet, and much more. Bluebell House offers many different care packages including respite care, recuperation following a hospital stay, holiday cover and longer term residential care recognising the importance flexible care. Families choose Bluebell House to provide care and support, for reassurance that their loved ones are looked after around the clock, and help and support is on offer when they need it the most. The all inclusive room fee covers all care, housekeeping, meals, facilities and activities. Daily newspapers, outings, hairdressing and chiropody are available but charged separately.
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Care Provided by Bluebell House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1250
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1250

For more information please contact the home.

These prices are only a guideline, please contact Bluebell House Residential Care Home to find out the exact price for your requirements.

Contact Bluebell House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bluebell House Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Ratcliff (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome any time to Bluebell House.

Parking

  • Off street parking spaces available for visitors.

Bluebell House Residential Care Home Reviews (21)

9.8

Bluebell House Residential Care Home has a Review Score of 9.8 (9.833) out of 10, based on 18 reviews in the last 2 years.
Over all time Bluebell House Residential Care Home has 21 reviews.

Overall Experience
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Reviewer Connection to Bluebell House Residential Care Home
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Total of 21, showing 1-20
Review from Anita P (Friend of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely the nicest and cleanest care home ive experienced. the staff are always lovely and very proffesional. it Always smells pleasant and is extemely clean.
Reply from Mark ratcliff, Manager at Bluebell House Residential Care HomeThank you for taking the time to leave us such lovley review
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Review from Edwina B (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a year now. I cannot praise the staff enough for their care in looking after her. She has come on so well in herself since going there last year.
The home is always very clean and has a really homely feel. All the staff are great and really lovely with the residents.
My mums room is very bright and well equipped. All the communal areas are great.
I am very pleased with all aspects of bluebell house. 10 out of 10
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThank you for taking the time to leave a review, we are so pleased your mother is happy at Bluebell House. We really appreciate your feedback and will let the staff team know, they will be delighted.
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Review from Janet P (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Bluebell House for almost a year now. She was lonely and struggling at home when Dad died and initially resisted going into a home. However, she quickly settled down and is now completely happy. The staff at Bluebell are marvellous, attentive and caring and they really
seem to be fond of residents. There have been a few issues with laundry and separating belongings between residents, and the rooms are rather small but they meet Mum's needs. She really only uses her room for sleeping and much prefers to be joining in the activities downstairs. The staff try to do something most afternoons, from singing, chair exercises, games, drawing, crafting and baking to name a few. The house is always clean, light and welcoming. Mark and Jo, as managers, are always available and respond quickly to questions and problems, offering as much support to residents and families as possible. We would have no hesitation in recommending Bluebell House to anyone
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThank you for taking the time to leave a review, we are so pleased your mother is happy at Bluebell House. We really appreciate your feedback and will let the staff team know, they will be delighted with your feedback.
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Review from Gary P (Son of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my mum is receiving. She has been unwell with a chest infection and the staff have kept us updated.
All the staff are very caring and friendly.
I would recommend Bluebell House to anybody needing 24hour care.
Reply from Mark ratcliff, Manager at Bluebell House Residential Care HomeThank you for taking the time to leave a review. We really appreciate your feedback and your support means a lot to us.
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Review from L P (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted in the summer of 2025, due to not coping at home. This was extremely distressing for her and our family. The staff were very good at helping her to settle in, and also advising the family.
She has now settled in extremely well, and made friends with the other residents.
Daily activities are carried out to stimulate the residents, and we have noticed a great improvement in our family member.
The staff are very approachable and listen to any concerns.
The management are always available if we need to discuss anything with them.
Overall, a brilliant care home, brilliant staff, food is very good and I cant fault anything. Would recommend Bluebell House.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThankyou so much for the lovely review and we so happy your mother-in-law has settled in well at Bluebell. We will pass on your kind comments to the staff team and your feedback is really appreciated.
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Review from Karen W (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all of the staff friendly and helpful. My mum has settled really well and seems very happy. They had lots of activities on the build up to Christmas, which everyone looked to be enjoying. I live abroad , so seeing my mum in this homely environment, means I can go home knowing my mum is
safe and being well cared for.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThankyou so much for the lovely review and we so happy your mum is settled in really well. We will pass on your kind comments to the staff team and your feedback is really appreciated.
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Review from L I (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family cannot thank the team at Bluebell enough for the incredible care they provide to our mum. From day one, it was clear that her wellbeing is their utmost priority. Knowing that she is in such capable and compassionate hands truly puts our minds at rest.
The home itself is beautiful and clean,
yet it maintains a warm, 'home from home' atmosphere rather than feeling clinical. There is always something going on to keep the residents entertained, and the communication from the staff is excellent. We especially love seeing photos of Mum having fun on their social media-it's wonderful to see her so active and engaged! Mum is very settled and, most importantly, happy. When she is happy, we are happy. We highly recommend Bluebell to any family looking for quality care."
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThankyou so much for the lovely review and we are so happy your mum is settled at Bluebell . We will pass on your kind comments to the staff team and your feedback is really appreciated.
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Review from Karen W (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bluebell House for 12 months, she is 92 and has dementia and is very happy at Bluebells. She calls it home and her family. The staff are amazing, nothing is too much trouble and the care is fantastic. The ensuite bedrooms are lovely and clean and the food is tasty home-cooked food.
The Home has people that come in and entertain the residence and they take them out on little trips. We have peace of mind knowing that mum is so well looked after and cared for and happy and safe. We fell very lucky that mum is at Blubell house because it is most definitely the best in the area.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThankyou so much for the lovely review and we so happy your mother calls it home. We will pass on your kind comments to the staff team and your feedback is really appreciated.
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Review from G B (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found this home to feel like a home from home. Family are welcomed at anytime without the need for prior consultation. The staff are genuinely caring of the residents and have their well-being at the heart of all they do.
The home is well managed, friendly, welcoming and well kept.
Reply from Mark Ratcliff, Manager at Bluebell House Residential Care HomeThank you for your lovely review, this means a lot and I will pass you comments to the rest of the team.
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Review from M C (Friend of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, warm friendly home, all the staff are so helpful, and are happy to help in anyway they can, it feels comforting knowing my aunt is happy content and safe.
She has made good friends and settled in so quickly, her room is beautiful full of her memories and photographs from home, she often
thinks she's on her cruise ship holidays as she's treated so well, and loves the puddings and treats she gets throughout the day, never lonely has the best company. A fabulous professional team of staff I would recommend Bluebell House in a heartbeat.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThankyou so much for the lovely and heartfelt review and we love that the home feels as special as a cruise such a huge compliment. We will pass on your kind comments to the staff team and your feedback is really appreciated.
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Review from M S (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for residents, staff very capable, caring & efficient. Food excellent inc portions staff always welcoming - on the ball when extra care meds are required, very nice place for those needing extra care.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThankyou so much for taking the time to review us. The staff will be delighted with such a lovely review and we will pass on your lovely feedback. Many thanks
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Review from E H (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot describe how wonderful this care home is. It is more of a community where everyone gets on so well with each other - it's our new little family.
As a family we were terrified of my nan going into care as we have had such bad experiences in the past.
The home is so clean that when you
walk in it's like walking into a lovely bed and breakfast. The room my Nan has is a new build room and is furnished beautifully. Every time we visit the bed is clean, the floors hoovered like a lush hotel. I would stay there myself!
The food is diverse and inclusive to everyone. Inc vegetarian options!
Food is presented to the residents in which encourages them to eat instead of just shoved infront of them. My nan looks so much healthier mentally and physically since coming here.


One staff member in particular organises the place in a way different to other care homes. It's organised, the staff are flawless and I leave my visits feeling calm and assured.
Words cannot describe how thankful I am to you all

Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThank you so much for your lovely review of Bluebell House. We are so happy you feel a part of the Bluebell family. Taking the time to review us means a great deal to the team and I will pass on your lovely words. Thank you. we really appreciate it.
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Review from Shelly U (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
From first setting foot to view Bluebell house to my mum moving in at the beginning of February all our family have felt very welcome. All the staff are friendly, helpful and caring. It is clean, smells fresh and the decor lovely. My mums room is cosy and was decorated before she moved in. Mum loves
the food, they even have chocolate biscuits with their refreshments. Mum has been taken into the area for a walk and lunch and she has done various activities which we see on their social media page.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThankyou so much for your wonderful review, we are so happy your mum has settled in. It is really appreciated and we will pass on your kind words to the staff team who will be delighted. Thanks again for taking the time to review us it means the world.
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Review from Tanya F (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute we looked around Bluebell House 8 weeks ago we knew it was the right place for mum. The home is welcoming, warm and friendly. All the staff are very approachable and nothing is too much trouble.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThank you so much for your lovely review of Bluebell House. Taking the time to review us means a great deal to the team and I will pass on your lovely words. Thank you. we really appreciate it.
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Review from Denise H (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Above and beyond expectations. Very aware of increasing needs, seeking to adapting care to meet increasing needs. They care, are very professional.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThankyou so much for your wonderful review. It is really appreciated and we will pass on your kind words to the staff team who will be delighted. Thanks again for taking the time to review us it means the world.
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Review from Michelle S (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care Home, my mum has settled in beautifully thanks to the wonderful staff and management, nothing is too much trouble.
The entertainment and trips out are great my mum is partaking which is just brilliant to see as I never imagined she would.
So clean and fresh an absolute pleasure to
visit. My mum is very happy which gives me peace of mind and has made our relationship what it should be no longer a job but quality time together.
Reply from Rosie Towers, Area Manager at Bluebell House Residential Care HomeThank you so much for your lovely review of Bluebell House. It is great that your mum has settled in nicely, it is lovely to hear. Taking the time to review us means a great deal to the team and I will pass on your lovely words. Thank you. we really appreciate it.
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Review from Andrew N (Son of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial enquiry to home visit, to transition from home to Bluebell House Residential Care Home every aspect of the process has ben outstanding. The staff are caring, considerate and friendly. Bluebell House provides a wide variety of experiences for its residents, it is beautifully decorated
with a choice of three sitting areas. Mum has settled well and made new friends. Thank you to all, we are happy knowing Mum's safe and happy.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThank you so much for your lovely review of Bluebell House. Taking the time to review us means a great deal to the team and I will pass on your lovely words. Thank you. we really appreciate it.
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Review from M B (Relative of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautifully decorated care home with friendly and caring staff.
The residents are served three lovely meals each day with a choice and served drinks and biscuits throughout the day, so they don't go without food.
Each resident is cared for according to their individual needs.
There are plenty of
social gatherings Bluebell House Residential Care Home.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThank you for such a lovely review, it is really appreciated and I will pass this on to the team.
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Review from L M (Granddaughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma came into the care at Bluebell House in 2022 after a fall at home and as a step into going back home. The care my grandma has received since then has been second to none. She is now a resident and she is so well looked after. I visit the home quite often and every time I am welcomed as if
it is my grandma’s home. Nothing is too much trouble and I know she is receiving the best care. Every month or so there is an event like a Halloween party with a singer, afternoon tea and a BBQ. It is so lovely to go and spend time with my grandma and her friends. Thank you Bluebell House for looking after my grandma and giving us the comfort she is in the safest place.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThank you so much for such a lovely review. The girls will be really pleased and love having your grandma in Bluebell House.
Many thanks.
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Review from M H (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely, friendly home. The staff are attentive and the rooms are clean. Visitors are always made to feel welcome.
Reply from Sam Little, Manager at Bluebell House Residential Care HomeThank you for your review, it is always lovely to see you when you visit.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Bluebell House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Bluebell House Residential Care Home is calculated as follows: ( (190 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Bluebell House Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Mar 2026

One newly decorated en-suite room now available.

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Awards / Recognitions (2)

Meet the Team (2)

Mark

Mark Ratcliff

Job Title: Registered Manager Joined: 2024

Hello, and thank you for taking the time to look at our home.


My name is Mark, and I am the Registered Manager at Bluebell House. I am incredibly proud to lead a dedicated team who are committed to delivering safe, compassionate and truly person-centred care.


At Bluebell House, we believe a care home should feel exactly that — a home. We work hard to create a warm, welcoming environment where residents feel valued, respected and supported to live with dignity, independence and purpose.


We understand that choosing a care home is a significant decision for families. That’s why we encourage open communication, transparency and partnership. We take the time to really get to know each individual, ensuring care is tailored, responsive and delivered with kindness.


If you are considering care for yourself or a loved one, I warmly invite you to come and visit us. Meeting the team, seeing daily life in action and experiencing the atmosphere first-hand often provides reassurance that no brochure ever can.


Please feel free to get in touch — we would be delighted to welcome you to Bluebell House.


Warm regards,
Mark Ratcliff

Sarah

Sarah Bellamy

Job Title: Registered Provider Joined: 2021

Looking for a care home for my grandma I appreciate first-hand the importance of loving, kind and compassionate care. A home that is filled with love and laughter where our residents and families are truly at the heart of our home.


As a Registered Provider of Bluebell House, I take great pride in the dedication and commitment of our staff team, who truly put their heart and soul into supporting our residents.


Families and visitors are always welcome in our home. We recognise the importance that our home is your home.


With the valuable experience of over twenty years in care, I appreciate the small things that make all the difference.

Frequently Asked Questions about Bluebell House Residential Care Home

What types of Care is Bluebell House Residential Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bluebell House Residential Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Bluebell House Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bluebell House Residential Care Home to the centre of Poulton-le-Fylde?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bluebell House Residential Care Home to verify any information. View our terms and conditions. Bluebell House Residential Care Home has an Enhanced Service - more info.