Bluebell House Residential Care Home

16 Victoria Road, Poulton-le-Fylde FY6 7JA
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9.8 21 Reviews
  • Bluebell House Residential Care Home, Poulton-le-Fylde
Bluebell House is a lovely Residential Care Home in Poulton Le Fylde, close to parks, cafes, shops and within walking distance of all local amenities. The home has 20 en-suite rooms, dining room, quiet lounge, a garden conservatory, TV lounge, lift and wheelchair access, on site parking and a lovely garden area. All areas of the home were updated and refurbished in January 2024.

The long standing, professional staff team offers personalised care and support, enabling residents to maintain their dignity and independence in a home from home environment. The home benefits from an on site CQC Registered Manager, daily housekeeping, an on site cook, full time maintenance, a senior carer on every day shift and many more experienced and qualified carers. The consistent and long standing staff team, get to know all residents and can offer personalised care and support by taking the time to understand needs, preferences and wishes for all residents and families.

Bluebell House can offer support and care for families that would like help with personal care, continence needs, medication management, daily activities, nutrition and diet, and much more. Bluebell House offers many different care packages including respite care, recuperation following a hospital stay, holiday cover and longer term residential care recognising the importance flexible care. Families choose Bluebell House to provide care and support, for reassurance that their loved ones are looked after around the clock, and help and support is on offer when they need it the most. The all inclusive room fee covers all care, housekeeping, meals, facilities and activities. Daily newspapers, outings, hairdressing and chiropody are available but charged separately.
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Care Provided by Bluebell House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1250
  • RESPITE Self-Funded Residential Care: £950 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1250

For more information please contact the home.

These prices are only a guideline, please contact Bluebell House Residential Care Home to find out the exact price for your requirements.

Contact Bluebell House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bluebell House Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Ratcliff (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome any time to Bluebell House.

Parking

  • Off street parking spaces available for visitors.

Bluebell House Residential Care Home Reviews (21)

9.8

Bluebell House Residential Care Home has a Review Score of 9.8 (9.833) out of 10, based on 18 reviews in the last 2 years.
Over all time Bluebell House Residential Care Home has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 8
  • 16
  • 18
  • 3
Reviewer Connection to Bluebell House Residential Care Home
  • 11
  • 3
  • 3
  • 2
  • 1
  • 1
Total of 21, showing 21-21
Review from Steven H (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Bluebell Court after a fall and a 5-week stay in hospital. She initially went in for respite and after a review by social services, it was decided Mum would benefit from a longer stay. During this time the staff and attention given to Mum impressed all the family. It was decided
by Mum and the family that the care and supervision she was receiving would be beneficial to her. She decided to sell her bungalow and go into long-term care. Mum has a special dietary need and this is well catered for. The staff treat all the residents like family. I would not hesitate to recommend Bluebell Court to anyone considering a care home for a friend or member of the family.
Reply from Sarah Bellamy, Director at Bluebell House Residential Care HomeThank you so much for your lovely review, the team will be delighted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Bluebell House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Bluebell House Residential Care Home is calculated as follows: ( (190 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Bluebell House Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Mar 2026

One newly decorated en-suite room now available.

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Awards / Recognitions (2)

Meet the Team (2)

Mark

Mark Ratcliff

Job Title: Registered Manager Joined: 2024

Hello, and thank you for taking the time to look at our home.


My name is Mark, and I am the Registered Manager at Bluebell House. I am incredibly proud to lead a dedicated team who are committed to delivering safe, compassionate and truly person-centred care.


At Bluebell House, we believe a care home should feel exactly that — a home. We work hard to create a warm, welcoming environment where residents feel valued, respected and supported to live with dignity, independence and purpose.


We understand that choosing a care home is a significant decision for families. That’s why we encourage open communication, transparency and partnership. We take the time to really get to know each individual, ensuring care is tailored, responsive and delivered with kindness.


If you are considering care for yourself or a loved one, I warmly invite you to come and visit us. Meeting the team, seeing daily life in action and experiencing the atmosphere first-hand often provides reassurance that no brochure ever can.


Please feel free to get in touch — we would be delighted to welcome you to Bluebell House.


Warm regards,
Mark Ratcliff

Sarah

Sarah Bellamy

Job Title: Registered Provider Joined: 2021

Looking for a care home for my grandma I appreciate first-hand the importance of loving, kind and compassionate care. A home that is filled with love and laughter where our residents and families are truly at the heart of our home.


As a Registered Provider of Bluebell House, I take great pride in the dedication and commitment of our staff team, who truly put their heart and soul into supporting our residents.


Families and visitors are always welcome in our home. We recognise the importance that our home is your home.


With the valuable experience of over twenty years in care, I appreciate the small things that make all the difference.

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