Holywell Home

17 West End Road, Morecambe LA4 4DJ

Holywell Home provides person-centred care and support to individuals with learning disability.

Clients' needs are assessed on an ongoing basis and staff at the home work alongside other healthcare professionals to deliver care and support in a flexible, responsive way to meet changing needs and safeguard each resident's wellbeing.

Holywell Home's excellent location ensures that residents experience a rich variety of activities including walking or cycling along Morecambe's promenade; shopping; visiting leisure centres, cinemas and theatre; bowling; and, sports centre activities.

Residents are encouraged to participate in activities within the community, including Mencap events and attendance at various clubs where residents can feel safe.

Owner: Connor Associates Ltd

Person in charge: Tara Mostert (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 6 Service Users

Registered Care Categories*: Learning Disability • Younger Adults

Specialist Care Categories: Autism/ASD • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Profound & Multiple Learning Disabilties • Speech Impairment

Admission Information: Ages 18+.

Single Rooms: 6

Shared Rooms: 0

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £705 – £1000 (These prices are only a guideline, please contact Holywell Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Television point in own room • Residents Internet Access

Directions:

From junction 34 of the M6, take the A683 Bay Gateway turning to the west towards Morecambe. At the intersection with the Morecambe Road, turn right past McDonald's. Take the first exit at the Shrimp Roundabout and follow the Westgate Road. Continue onto Regent Road (B5274). At the T-junction traffic lights turn left. After 75 metres, turn right into West End Road, which is a one-way road. Holywell Home is on the right, about 100 metres along the road - 17 West End Road.

Visiting:

Friends and relatives are free to visit residents at any time but it is better to telephone first to make sure that the individual will be in and is expecting a visit.

Other visitors are requested to telephone the home in advance to ensure that staff will be available to meet them.

Parking:

Public on-road parking is available along West end Road but this can become congested, when alternative on-road parking should be sought in the area.

Latest Care Quality Commission* Report on Holywell Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Holywell Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Holywell Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Holywell Home is calculated as follows: ( (32 Excellents x 5) + (16 Goods x 4) ) ÷ 48 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Holywell Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 1.2 positive Reviews (6 registered maximum number of service users ÷ 5). 4 Reviews ÷ 1.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Holywell Home has a Review Score of 9.4 (9.417) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Holywell Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Holywell Home

  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I have always found the care my friend receives to be excellent with all the care staff being very friendly and capable and they create a lovely relaxed and safe environment. All residents seem to be very happy and contented.

How likely would you be to recommend Holywell Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My brother is very well looked after by the staff.

He gets on well with the other residents.

He has a degree of independence by using his own front door key.

I am pleased with the care and attention he receives.

How likely would you be to recommend Holywell Home? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

The care of the residents is very good and I cannot fault it at all. Staff are very caring and patient and put the residents first.
If any of them are not happy about anything, they will take them aside to get it off their chest's.
The lady in charge is always at hand to help and give a hand. The owner is highly thought of by residents and parents.

How likely would you be to recommend Holywell Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Holywell Home provides excellent care and guidance to all who live there. The staff get to know each individual and ensure that they provide help and assistance, encouraging the individual to meet their own optimum goals. Promoting independence and growth at all times.

How likely would you be to recommend Holywell Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Holywell Home

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Bed Vacancies

1 Bed Vacancy

posted 29 Apr 2018

One furnished single room with hand basin. Holywell Home has two bathrooms for residents and one for staff. There are two communal lounges, and a nice sized kitchen-diner. Holywell Home supports adults over the age of 18 with Learning Disabilities and/or with challenging behaviours.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Holywell Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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