The Knowle Care Home

Overall very please

Staff / management pleasant and welcoming. Residents clothing could be kept in better condition and placed in correct rooms. Air-conditioning / fans to help staff as they're always on the go in hot conditions. Overall, a nice home that's being managed very well at this moment in time.

Well kept, staff friendly, courteous and always ready to explain issues or concerns. Dad always seems happy and relaxed when I visit. He likes the food although sometimes he says there is too much, but he does like the morning coffee and biscuits.

It's taken her a while but she is more settled and I'm relieved to know that she is being cared for, fed and bathed regularly and is in a safe environment. I can rest easier knowing that mum is now safe, secure and happy in her own world.

All the Staff are lovely. Nothing is too much trouble. It feels like they really care for the residents. Adam and Karen have always got time to chat over any concerns you may have.

The lounges have been recently refurbished which makes the home look much brighter

Since my two long term friends came to the care home in 2022 everybody has been very good, there have been four managers, the assistant manager in particular has been the constant assistant to these managers, she has been excellent in every way.

The home is very nice and friendly to residents and visitors. It's good to know my mother is in safe hands. There is a very relaxed atmosphere.

The staff are very friendly and efficient. The rooms are clean with plenty of storage space. Overall, I would recommend to others.

I am extremely happy with the care my mother receives, would highly recommend The Knowle Care Home to anyone looking for a home for a relative.

Our mum has lived at the Knowle for nearly two years and over that time, her health has continued to deteriorate. The staff have always shown her kindness and are patient with her. Due to her health condition, she is vulnerable so it is important that we, her children, feel confident she is safe and we are. The Knowle is a relatively small care home with approximately 28 residents. We believe this is important for our mum because all the staff know her, and her needs. She would get lost in a larger home. The staff are always kind and supportive to us and for this and the continued care for our mum, we are very grateful. Each day there are activities led by an enthusiastic and very kind activities coordinator. These activities break up the time and engage the resident’s minds, which is very important stimulation for all the residents. Thank you so much.

The care home at this moment in time is clean, well run and I am happy with the care given to my Mother.

The staff always make sure the residents are kept stimulated and have different activities daily.

The carers are thoughtful helpful and understanding of the resident's needs. However I do think a one-to-one with the resident should be considered as everyone's needs differ. The food is excellent. Entertainment is there for those who require it. Laundry is a little haphazard. Bathtime could be more frequent. Having said all that it is a very difficult job and the staff do their best.

Mum resided at The Knowle for the three months prior to her death earlier this month. I and other members of the family were regular and frequent visitors and we were all impressed by the standard of care shown, not just to Mum but to all the residents. Everyone was treated with respect and affection and it's clearly a happy place. In the week leading up to Mum dying, everyone was just brilliant.

I am very happy with the care and assistance that I receive throughout my stay.

All staff are excellent, all well looked after. All the staff care for me.

My Husband went into this place for 1 week while I had a break. He went in on Saturday. On the Wednesday they sent him to A&E in an Ambulance, all alone at 3 am in the morning with nothing only the things he was wearing. I went to this place the following day to get his clothes. They kept me outside and came out with his case. When I got home his electric razor was missing. I had no choice but to go back again. I was kept outside. They came out and told me there was nothing. Our son was there and my husband was fast asleep when he left, would not put an animal here. CQC should do a check visit when they do not know they are coming.

She came to you as a stubborn Scottish lady with diminishing capacity, not eating and walking with a stick. Within a couple of months, she had started eating, put on weight and stopped using her stick. The laughs we have had over the years with her and the only way to get her to do something, involved dancing. It is true that when people say that the home becomes the extended family. It is so true. When she passed away in November you were all very supportive to us all. It consoles us all that we have made friends for life. Thank you, guys. Sending much love to you all.

What a lovely warm welcome when visiting this home today. Residents are well cared for, served with homemade sausage rolls from their chef when I visited. Residents enjoyed the sunshine in the courtyard chatting with the staff.

The Knowle is an excellent care home with exemplary staff and management. It is such a difficult decision to place a family member in a care home, especially when they are resistant. The reassuring communication from management and the carers was so helpful at this point and they made sure Mum's mobile was always charged. Communication is key! If there is an issue or concern, it is dealt with promptly with transparency and because of the experiences we have encountered with The Knowle, my siblings and I know Mum is in safe hands. The Knowle managed covid with clear communication and safety at its core. Every credit to the staff for keeping themselves safe in order to care for our relatives, who have become their family during this unprecedented period of time. As a result of their safety measures, no one became ill with covid 19. Mum is happier than she has been in years. I knew the Knowle was special from initial contact and wouldn't hesitate to recommend it.