Lumb Valley Care Home

Burnley Road East, Lumb, Rossendale BB4 9PQ

The 5th highest rated care home in the whole of the North West region. Lumb Valley Care Home offers a range of care, from long term residential care to short term respite. There is a day care option for those who wish to benefit from the home’s facilities on a daily basis.

Staff work hard to get to know each resident, understanding their own individual tastes and needs to ensure residents feel consulted and involved with important decisions about the care they receive.

They absolutely refuse to use agency staff and existing members of staff have all been with the home for a long time. That plus the home’s relatively compact size means the staff and residents know each other very well indeed. This creates a genuine bond of friendship and trust that is very hard to achieve in a large home or when you are using agency staff, who are essentially strangers coming in to do what can be a very intimate job.

The nutritious homemade meals can be enjoyed in the social dining room or in a resident's own room if they prefer to dine privately. A choice of meals are always available and the personal tastes of residents are met by the home’s dedicated chef.

Residents are treated with dignity and respect at all times throughout the Lumb Valley Care Home.

Owner: Waqar Hussain

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 18

Shared Rooms: 2

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £380 – £500 , Personal Care Shared (per person) £380 – £450 (These prices are only a guideline, please contact Lumb Valley Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lumb Valley Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Lumb Valley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Lumb Valley Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.836 for Lumb Valley Care Home is calculated as follows: ( (172 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lumb Valley Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Lumb Valley Care Home has a Review Score of 9.8 (9.836) from 17 Reviews


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lumb Valley Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lumb Valley Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Very homely care home, staff are lovely and extremely helpful. The staff are reliable and competent and make us feel welcome. Staff are always smiling which shows in the overall environment and residents.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

Its been the best outcome for our mum, she was at a previous care home where she did not settle. The minute she came here she liked it right away. Its home from home, excellent staff and meals. We are very very lucky to have found Lumb Valley Care Home, and it puts our mind at rest, she is well looked after and gets the best possible care. Mum has a come along way, she is more settled here.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am satisfied with my husbands care. The home is always warm and clean and the food is good. I am always greeted with a smiling face and the offer of tea or coffee. My husband is content and I have no fault to find at all.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The care home staff are always welcoming, courteous and professional. I am completely satisfied that my mother needs have been met. Initially, it was difficult for her but now she's settled in and regards this as home. I am always regularly kept informed as to her condition and feel confident I can always leave her in their care.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Lumb Valley for nearly 4 years. She is treated with care and dignity but most of all, love and affection. The home is a family friendly place and everyone, both residents and family are treated as family. I would not want my mum to be anywhere else.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

If I had to go into a care home I would want it to be like Lumb Valley, where everyone is treated with great care and dignity. Could not ask for more.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was bought into Lumb Valley Nov 2017, management were very helpful and talked to us about the home. I bought mum here where she has settled in very well. She has made friends here and the staff are very friendly. They have lovely meals and activities on plus film days and mum loves it. She even wanted to go 'home' when I took her to my home for Christmas, so we're very happy to know that she is settled.

How likely would you be to recommend Lumb Valley Care Home? Likely

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Average Rating:   5 out of 5

Since my mum has come to Lumb Valley her outlook has improved and we feel she is being well looked after. We have confidence in the staff who are friendly and very approachable.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum moved into Lumb Valley a couple of months ago, from another care home. She had previously been very unsettled and unhappy, so I was pleasantly surprised to see the difference in her at Lumb Valley. She has advanced Alzheimers, but is still able to convey an opinion and feelings. She has told me on several occasions how much she loves it at Lumb Valley.

The staff are wonderful, warm and welcoming, and so caring to all the residents. I couldn't rate it higher and have already recommended Lumb Valley to a friend. Last but not least, the meals are wonderful too, proper home cooking and mum has gained weight since her arrival.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are very friendly and caring, mum loves living at Lumb Valley and that is the most important thing. It's home from home and has a real relaxed family atmosphere. Mum always comments on how lovely the food is, and the choices she is always given. Nothing is too much trouble.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum is well cared for by the staff at Lumb Valley Care Home and has settled in really well, which I was really worried about. I am still able to be involved with mums care, and if I have concerns regarding mums well being the manager and staff always have time to speak with me and explain any changes needed to ensure she receives the level of care needed.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mums feels very happy within the care home, staff have made her settle in, in short period of time. The staff are always friendly and helpful and keep the family informed of any changes or requirements.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Lumb Valley has been a very welcoming and friendly home where my mother-in-law has settled in and seems very happy now. It is an exceptional home, extremely clean and tidy. You could not ask for any more and we feel we are extremely lucky to have got my mother-in-law in there.
The staff are so friendly and nothing is too much trouble. We would recommend Lumb Valley to anyone.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

A bed was help for quite a while for mum who was in hospital. The home helped me battle to get her out of hospital. Without this help and support I don't think I could have managed. Upon arrival mum improved dramatically, she was surrounded by excellent care given by staff who go above and beyond the call of duty.
Mum was shown real love and we have peace of mind for the first time in ages. She was on a puréed diet and anything she fancied was made possible. Her clothes were always clean and immaculately, it was as near to home as possible and that was important.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was transferred to Lumb Valley three weeks ago from sheltered accommodation as she was not coping on her own and was causing concern to the family. Since arriving at Lumb Valley there has been a big improvement in mums motivation and well being.
She is being cared for very well at all times. Her medication is now being correctly given and she is eating three meals a day. She is less worried about falling as there is someone there all day and night, this has helped her gain confidence again. We as a family are happy in the knowledge that she is supervised and now has company all the time.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I found all the staff extremely cheerful and helpful and very friendly. The residents are also kept clean and well looked after. I've never heard not even one resident complain or say that they are unhappy. I was a district nurse and have visited many care homes and know how it works, my husband is well looked after.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lumb Valley have always treated our Aunty with patience and respect even when she asks for a cup of tea every five minutes! she is always clean and comfortable and at ease.

How likely would you be to recommend Lumb Valley Care Home? Extremely Likely

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Average Rating:   5 out of 5

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