Care Provided by Marsden Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fee is based on individual service users needs and exact fee will be communicated following the assessment of care home manager
The price(s) shown are provided by the care home. Contact Marsden Heights Care Home for full pricing details and T&Cs.
Contact Marsden Heights Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Marsden Care Ltd
- Private Owned
Person in charge
- Irene Egan (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 1
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (1)
Visiting
- No restriction on visiting time
Parking
- Own car parks within the care home.
Are you the Owner/Manager of Marsden Heights Care Home?View your Advertising Options
Marsden Heights Care Home Reviews (14)
Over all time Marsden Heights Care Home has 14 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Marsden Heights Care Home
Loading...
Review from Kendal s (Daughter of Resident) published on 12 December 2023 Submitted via Website•
Overall Experience
Residents Xmas party Nov 2023. A really enjoyable afternoon, with lovely food and lovely staff, nothing was too much trouble. I've never seen my mum dance before! A truly lovely day that was thoroughly enjoyed by residents and their families. The care home manager went above and beyond to ensure that we all had a really fun time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Paula W (Daughter of Resident) published on 11 September 2023 Submitted via Website•
Overall Experience
Well, where do I start? Never did we think our mum would settle anywhere but her flat. Long story but just couldn't live alone any longer. The manager has gone above and beyond to meet all my mum's needs and then some. The change in Mum is unbelievable... she's smiling, dancing in the chair even chatting. The staff are all very nice and nothing is too much trouble. They have made us as a family not worry anymore as we know she's being very well looked after. We can't thank you enough for all that you do.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine B (Niece of Resident) published on 4 May 2021 Submitted via Website•
Overall Experience
My aunt, who suffers from dementia, has been in the care of Marsden Heights for twelve months. I cannot praise them enough for the care, kindness and consideration she has, and still does, receive from all the staff members. Marsden Heights is a lovely safe and secure care home with at the same time having a relaxed and caring atmosphere. Their resident's well-being is definitely their priority and I have no hesitation whatsoever in recommending them to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie W (Niece of Resident) published on 4 May 2021 Submitted via Website•
Overall Experience
My aunt moved to Marsden Heights at the beginning of the pandemic. Due to the circumstances there was not the normal amount of preparation time, and initially, it was not an easy transition. The staff, and in particular the manager, were amazing. Their patience and understanding were beyond expectation. They have helped to make my aunt feel safe and well cared for. They have also been very supportive with family and kept us fully informed at all times. How they have managed this in these particularly difficult times is a credit to them all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Craig L (Son of Resident) published on 23 March 2020 Submitted via Website•
Overall Experience
All good. Mum spoke very highly of the carers. I asked for a handrail on her bed; it turned up the same day. The buzzer wasn’t working at first: it was fixed. People doing a tough job well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael T (Brother of Resident) published on 6 February 2020 Submitted via Website•
Overall Experience
My brother-in-law is well looked after, his body might have given up but he's still got a cheeky sense of humour and the staff laugh and joke with him all the time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne M (Daughter of Resident) published on 9 May 2019 Submitted via Website•
Overall Experience
My mother has a room at Marsden Heights for respite. From the initial assessment, we had a really good feeling about this place. It was recommended to us by a frIend who used this service last year for her father.
When we arrived, we noticed how bright and clean the place was. The staff were all friendly and helped us settle in very well. This was the first time we have ever used overnight care for mum - and our first impression was that of a very caring homely and friendly place.
Mum is always nice and clean when we call (every day) we've had cups of tea and biscuits and the staff can't make us more welcome.
When we arrived, we noticed how bright and clean the place was. The staff were all friendly and helped us settle in very well. This was the first time we have ever used overnight care for mum - and our first impression was that of a very caring homely and friendly place.
Mum is always nice and clean when we call (every day) we've had cups of tea and biscuits and the staff can't make us more welcome.
All the residents seem very happy and are very well cared for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Charlotte O (Daughter of Resident) published on 1 November 2018 Submitted via Website•
Overall Experience
My mother has been resident for 18 months and the home itself is like home from home with the open plan living room and dining area combined. Manager and staff are very approachable and friendly and listen to any concerns you may have. Food is good and made on site. Activities are offered to keep residents minds active plus hairdressing and other services can be provided.
Rooms are very good and residents can personalise their rooms and are homely.
Rooms are very good and residents can personalise their rooms and are homely.
I would recommend Marsden Heights Care Home to anyone considering placing their loved ones there.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Wendy B (Daughter of Resident) published on 25 September 2018 Submitted via Website•
Overall Experience
Mum moved to Marsden Heights after 15 months at a council-run care home. We had nothing to compare the previous home to and therefore in hindsight left her there longer than we should. As soon as Mum got to Marsden Heights I knew we had made the right choice.
Marsden Heights might not be the most modern of care homes but it is a HOME where the residents are loved by the staff and treated 100% of the time with respect and compassion. It does not matter what time of day I call, Mum's bed is freshly made, her room is clean and Mum is clean with nicely matched clothes.
I can sleep at night now, knowing that Mum will never be frightened or lonely.
The food is home cooked and edible, I often have some if I call at mealtimes and there is a good range of activities.
Marsden Heights might not be the most modern of care homes but it is a HOME where the residents are loved by the staff and treated 100% of the time with respect and compassion. It does not matter what time of day I call, Mum's bed is freshly made, her room is clean and Mum is clean with nicely matched clothes.
I can sleep at night now, knowing that Mum will never be frightened or lonely.
The food is home cooked and edible, I often have some if I call at mealtimes and there is a good range of activities.
I cannot recommend the staff highly enough. For them, this is a vocation, not just a job. If I had my way, they would be paid more than the highest paid banker in the world!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen H (Son of Resident) published on 14 May 2018 Submitted via Website•
Overall Experience
Mum has been resident in Marsden Heights for just over a year. From the beginning, the standards of care were first class. The staff are always helpful, attentive, and address mum's care in a polite and respectful way. We have been so pleased. Living some way from mum it is so reassuring to know she is being looked after so well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon T (Daughter of Resident) published on 28 November 2016 Submitted via Website•
Overall Experience
My mum is new to this care home and after viewing several I knew this one was the right place for her, as soon as I walked through the door I was greeted by a member of staff and was willingly shown around and everything explained to me, when it was time for my mother to move in the manager and another member of staff was there ready to take over and lessen the stress on me and settle my mother in. From then on I knew she would be looked after, cared for and safe...she is a brilliant manager and easy to talk to, all the staff are really lovely and they all work well together as a team and that is down to the way it's all being managed so thank you, myself and my family always feel very welcome when we visit and my mother has settled in very well, it just feels like home from home and I really appreciate that......a massive thank you to all that work there it really means a lot.....it's far from the easiest of jobs...love to all...xx
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie Y (Daughter of Resident) published on 25 April 2016 Submitted via Website•
Overall Experience
This is an excellent care home and the staff are kind and caring. I have seen a big difference in my mum since she moved in. I couldn't wish for better care for my mum. Today I found my mum spotless neatly dressed with jewellery and perfume on and this was done by her carer as at the moment my mum can't do these things for herself. Excellent care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hannah (Granddaughter of Resident) published on 25 April 2016 Submitted via Website•
Overall Experience
Marsden Heights Care Home has been the perfect place for my Grandma. After a difficult 10 months we made the heart breaking decision that she needed full time care. We visited unannounced and couldn't have felt more welcome. My grandma is so well cared for, always in fresh clothes including little touches like jewellery and perfume. The staff are fantastic and in 4 weeks have built her up with meals she enjoys. All staff are always friendly and welcoming and I feel happy knowing my grandma is receiving brilliant care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia F (Daughter-in-law of Resident) published on 22 April 2016 Submitted via Website•
Overall Experience
My Father in law has been in the care home for the last few months, The staff there are all very lovely, I have found them to be kind and patient with the residents at all times. I also found them to be lovely to visitors as well and very cheerful. The manager there genuinely cares about the residents and even when she is very busy she finds the time for residents and staff. I would advise people to place their relatives in the care home. They have a good choice of food and the residents all seem content.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Marsden Heights Care Home.
Upcoming Events
There are no upcoming events for Marsden Heights Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Marsden Heights Care Home.
Accreditations
There are no accreditations posted yet for Marsden Heights Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Marsden Heights Care Home
What types of Care is Marsden Heights Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Marsden Heights Care Home have?
There are 20 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Marsden Heights Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Marsden Heights Care Home to the centre of Nelson?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marsden Heights Care Home to verify any information. View our terms and conditions. Marsden Heights Care Home has a Basic Service -more info.