Marsden Heights Care Home

316 Kings Causeway, Brierfield, Nelson BB9 0EY

Group: Marsden Healthcare Ltd

Person in charge: Irene Egan (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Down Syndrome • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment

Admission Information: Planned & Emergency Placements. Ages 65+.

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single £385 – £425 , Personal Care Shared (per person) £385 – £425 (These prices are only a guideline, please contact Marsden Heights Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

No restriction on visiting time

Parking:

We have our own car parks within the care home.

Latest Care Quality Commission* Report on Marsden Heights Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Marsden Heights Care Home has a Review Score of 6.8 (6.759)

The Review Score of 6.8 (maximum of 10) for Marsden Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Marsden Heights Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for Marsden Heights Care Home is calculated as follows: ( (37 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 60 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.292 Points relating to the number of positive Reviews for Marsden Heights Care Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833 , then divided by 2 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marsden Heights Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marsden Heights Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

On entering the care home the smell of stale urine was overpowering .. this really needs addressing as this would definitely prevent families considering using this home to provide care for any relations they have seeking this level of care. All the staff that I talked to were very helpful.

How likely would you be to recommend Marsden Heights Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

My mum is new to this care home and after viewing several I knew this one was the right place for her, as soon as I walked through the door I was greeted by a member of staff and was willingly shown around and everything explained to me, when it was time for my mother to move in the manager and another member of staff was there ready to take over and lessen the stress on me and settle my mother in. From then on I knew she would be looked after, cared for and safe...she is a brilliant manager and easy to talk to, all the staff are really lovely and they all work well together as a team and that is down to the way it's all being managed so thank you, myself and my family always feel very welcome when we visit and my mother has settled in very well, it just feels like home from home and I really appreciate that......a massive thank you to all that work there it really means a lot.....it's far from the easiest of jobs...love to all...xx

How likely would you be to recommend Marsden Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marsden Heights Care Home has been the perfect place for my Grandma. After a difficult 10 months we made the heart breaking decision that she needed full time care. We visited unannounced and couldn't have felt more welcome. My grandma is so well cared for, always in fresh clothes including little touches like jewellery and perfume. The staff are fantastic and in 4 weeks have built her up with meals she enjoys. All staff are always friendly and welcoming and I feel happy knowing my grandma is receiving brilliant care.

How likely would you be to recommend Marsden Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent care home and the staff are kind and caring. I have seen a big difference in my mum since she moved in. I couldn't wish for better care for my mum. Today I found my mum spotless neatly dressed with jewellery and perfume on and this was done by her carer as at the moment my mum can't do these things for herself. Excellent care home.

How likely would you be to recommend Marsden Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father in law has been in the care home for the last few months, The staff there are all very lovely, I have found them to be kind and patient with the residents at all times. I also found them to be lovely to visitors as well and very cheerful. The manager there genuinely cares about the residents and even when she is very busy she finds the time for residents and staff. I would advise people to place their relatives in the care home. They have a good choice of food and the residents all seem content.

How likely would you be to recommend Marsden Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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