Moorside Hall

We are very grateful to everyone at Moorside for their love and care; to the staff for always sharing their joy and cheer with residents, to the chef for the fine food, to the freelance entertainers for all the songs, and to management for always being accessible and supportive to family.

Moorside Hall was my Mum's home for 18 months. But in this time she felt secure and happy, we felt as a family that Mum was cared for and loved by Moorside Hall family.

There was no urgency for us to ‘move on’ at any stage. We will always be grateful for their love and support at such a special time in our lives. We were pleased that so many of the staff were able to attend the celebration of Mum’s life.

What a relief it was to get Mum moved to Moorside Hall after an unhappy year in a larger, smarter and more expensive home. The manager and all the staff have been amazing in very difficult circumstances with Covid and all the precautions necessary. There is always someone who answers the phone, who knows my mum well and treats her as one of the family. Her general and mental health improved, and I can trust them to provide excellent care for her. We are all happy.

Wonderful staff and manager throughout the home. Nothing is too much trouble. Every single need is catered for. Bright, clean, lovely rooms. Every time we visit, always greeted with a smile and every question answered. Always offered a drink and homemade cakes. Certainly the perfect choice for my stepdad. I would highly recommend this exceptional home to anyone looking for peace of mind and great care.

I cannot thank them enough.

My mother suffers from vascular dementia, and has been a resident here since October 2012, in these seven years, she has always been treated well and cared for by the hardworking staff. Both family and friends have commented favourably on the premises and staff, after visiting my mother. We are always kept informed of her condition and health matters have always been discussed. We are very pleased with the home, it's residents and staff and would have no hesitation in recommending it to others, and have done so.

My mum moved here three years ago from another home who couldn't manage her challenging behaviour. She is emotionally labile, at times praising the home and staff and at times verbally and physically aggressive towards staff and me. Despite the challenge she presents, the staff remain understanding and respectful. My family and friends who have visited have all been impressed with the quality of care and the creativity the staff show in engaging with all the residents, with activities tailored to each person's needs. There is a welcoming "family" atmosphere and social activities throughout the year to which families are invited. My mum especially enjoys the singer/musician who entertains every month and on her 90th birthday. The staff here "go the extra mile" and it was lovely to see staff who were off duty, with some of their grandchildren at the garden party this summer.

My father suffers from dementia, is frail and was a resident here for several months. He was very unhappy at this nursing home and his mental and physical state deteriorated very quickly. His medication was increased until he could barely walk and was asked to leave. He is now much happier in another nursing home, walking and interacting again with professional and compassionate staff. Moorside Hall is clean and tidy and but it didn't meet my father's needs.

My father was a resident here for a short space of time following discharge from hospital. The staff were excellent, professional and compassionate and did everything they could for my dad. There were enough people working and everything was top class. I would have no hesitation in strongly recommending this as the first choice for nursing care in the area.

At her death, I got the feeling that it was they who had lost a relative as well.