Care Provided by Moorside Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Fees are a baseline figure and subject to change following an individual assessment of care needs.
Contact Moorside Hall to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashmoor Health Care Ltd
- Private Owned
Person in charge
- Beverley Reeve (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (2)
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Moorside Hall Reviews (11)
Over all time Moorside Hall has 11 reviews.
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Overall Experience
Date Published
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Review from K P (Daughter of Resident) published on 27 December 2023 Submitted via Website•
Overall Experience
Dad spent his last four months in the care of Moorside Hall. His terminal heart failure required increasing amounts of nursing care and, throughout this decline, the staff were unfailingly warm, kind, and cheerful.
Dad had never wanted to be in a nursing home, so my brother and I struggled to find somewhere that he might tolerate- until we found Moorside Hall. It's a little gem of a place, that feels more like a home than an institution and is ideally located right across the road from the park. On one fine autumnal morning, the staff made it possible for me to take Dad to the park, where we could enjoy nature together for the last time. He was a keen gardener, so this was really precious.
Dad had never wanted to be in a nursing home, so my brother and I struggled to find somewhere that he might tolerate- until we found Moorside Hall. It's a little gem of a place, that feels more like a home than an institution and is ideally located right across the road from the park. On one fine autumnal morning, the staff made it possible for me to take Dad to the park, where we could enjoy nature together for the last time. He was a keen gardener, so this was really precious.
We are very grateful to everyone at Moorside for their love and care; to the staff for always sharing their joy and cheer with residents, to the chef for the fine food, to the freelance entertainers for all the songs, and to management for always being accessible and supportive to family.
↩Reply from Beverley Reeve, Registered Manager at Moorside Hall
It was an absolute pleasure and privilege to care for you and your lovely dad at such a sensitive time in his life. We appreciate your comments and thank you for taking the time to provide such a positive review. He will be missed by us all and never forgotten.
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Review from L W (Daughter of Resident) published on 17 May 2023 Submitted via Website•
Overall Experience
In February 2023 our family sadly lost our elderly Mother, Grandma, Great Grandma, Great Great Grandma to Dementia/Alzheimers.
The kindness of all the staff go far beyond expectations in such a busy Home such as Moorside Hall, from addressing Mum's previous challenging behaviour to supporting us in our last hours of sadness.
Staff communication and care was exceptional from informing us of Mum's deterioration at lunchtime to supporting us (my sister's and I) through to early evening when we finally said our farewells along with the staff on duty.
We would also like to thank staff for attending Mum's funeral, kind words and hugs and for staff continuing to care for the residents in the Home whilst others attended.
Moorside Hall is not just a home but a family home where everyone was made welcome.
The kindness of all the staff go far beyond expectations in such a busy Home such as Moorside Hall, from addressing Mum's previous challenging behaviour to supporting us in our last hours of sadness.
Staff communication and care was exceptional from informing us of Mum's deterioration at lunchtime to supporting us (my sister's and I) through to early evening when we finally said our farewells along with the staff on duty.
We would also like to thank staff for attending Mum's funeral, kind words and hugs and for staff continuing to care for the residents in the Home whilst others attended.
Moorside Hall is not just a home but a family home where everyone was made welcome.
Moorside Hall was my Mum's home for 18 months. But in this time she felt secure and happy, we felt as a family that Mum was cared for and loved by Moorside Hall family.
↩Reply from Jenny Macking, Registered Manager at Moorside Hall
It is lovely to read your review of Moorside Hall. It warms our hearts to know that the intention we set out to achieve is evident to our lovely families. Your Mum will always have a special place in our hearts. It has been a priviledge to be a part of your family's journey and an honour to take...
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Review from Hazel G (Daughter of Resident) published on 17 May 2023 Submitted via Website•
Overall Experience
I just want to express our sincere thanks and appreciation for all the care Mum received during the 18 months she was fortunate enough to be cared for at Moorside Hall.
We were updated when there was a change in Mum’s eating and mobility and were informed that she was then entitled to NHS Continuing Care. The application was completed and submitted by the home.
All the staff knew Mum ‘inside out’ and their genuine love and care was further demonstrated when she passed away.
We were called in a very sensitive manner and were looked after whilst sitting by her side. Tasty food and drinks were plentiful. Mum was kept very comfortable and passed away very peacefully.
The staff were professional, respectful, kind and showed much dignity throughout.
We were updated when there was a change in Mum’s eating and mobility and were informed that she was then entitled to NHS Continuing Care. The application was completed and submitted by the home.
All the staff knew Mum ‘inside out’ and their genuine love and care was further demonstrated when she passed away.
We were called in a very sensitive manner and were looked after whilst sitting by her side. Tasty food and drinks were plentiful. Mum was kept very comfortable and passed away very peacefully.
The staff were professional, respectful, kind and showed much dignity throughout.
There was no urgency for us to ‘move on’ at any stage. We will always be grateful for their love and support at such a special time in our lives. We were pleased that so many of the staff were able to attend the celebration of Mum’s life.
↩Reply from Beverley Reeve, Registered Manager at Moorside Hall
It is lovely to read your review of Moorside Hall. It warms our hearts to know that the intention we set out to achieve is evident to our lovely families. Your Mum will always have a special place in our hearts. It has been a priviledge to be a part of your family's journey and an honour to take...
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Review from Hilary S (Daughter of Resident) published on 25 August 2022 Submitted via Website•
Overall Experience
What a relief it was to get Mum moved to Moorside Hall after an unhappy year in a larger, smarter and more expensive home. The manager and all the staff have been amazing in very difficult circumstances with Covid and all the precautions necessary. There is always someone who answers the phone, who knows my mum well and treats her as one of the family. Her general and mental health improved, and I can trust them to provide excellent care for her. We are all happy.
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Review from Eve B (Daughter of Resident) published on 13 March 2020 Submitted via Website•
Overall Experience
Wonderful staff and manager throughout the home. Nothing is too much trouble. Every single need is catered for. Bright, clean, lovely rooms. Every time we visit, always greeted with a smile and every question answered. Always offered a drink and homemade cakes. Certainly the perfect choice for my stepdad. I would highly recommend this exceptional home to anyone looking for peace of mind and great care.
↩Reply from Jenny Macking, Registered Manager at Moorside Hall
At Moorside Hall, we try to offer the best possible care to both residents and their families - we know how difficult it is to give the care of your loved ones over to someone else. Our dedicated and fully trained staff give 100% at all times and we find it is essential to ensure that everyone...
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Review from Marie T (Daughter of Resident) published on 23 January 2020 Submitted via Website•
Overall Experience
My mother was a resident at Moorside Hall for 18 months. During this time, not only was she cared for in a professional, respectful and loving way, but great care was also given to my father who was struggling himself visiting Mum on a daily basis.
On one occasion when my father had a small accident on his way to visit Mum, they drove out to the accident and stayed with him until I could get up from Manchester - above and beyond my expectations.
The home itself is always clean, and the food freshly prepared and delicious. The staff are friendly, courteous and seem to really care about the residents. Afternoon entertainment is the norm, often singing, which Mum loved.
She was always smart, nails painted and hair done. A podiatrist visits regularly, and the nursing staff were great at updating me about any problems and contacted the GP appropriately.
Towards the end, Mum needed increasing care, and they provided this with great tenderness, as well as comforting me.
On one occasion when my father had a small accident on his way to visit Mum, they drove out to the accident and stayed with him until I could get up from Manchester - above and beyond my expectations.
The home itself is always clean, and the food freshly prepared and delicious. The staff are friendly, courteous and seem to really care about the residents. Afternoon entertainment is the norm, often singing, which Mum loved.
She was always smart, nails painted and hair done. A podiatrist visits regularly, and the nursing staff were great at updating me about any problems and contacted the GP appropriately.
Towards the end, Mum needed increasing care, and they provided this with great tenderness, as well as comforting me.
I cannot thank them enough.
↩Reply from Jenny Macking, Registered Manager at Moorside Hall
At Moorside Hall, we try to offer the 'full package' - so as well as giving our residents the best possible care, we involve the families where-ever possible, including them in care plans as well as day to day running of the home. When the next of kin themselves are also elderly and becoming frail,...
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Review from Ian A (Son of Resident) published on 26 September 2019 Submitted via Website•
Overall Experience
My mother suffers from vascular dementia, and has been a resident here since October 2012, in these seven years, she has always been treated well and cared for by the hardworking staff. Both family and friends have commented favourably on the premises and staff, after visiting my mother. We are always kept informed of her condition and health matters have always been discussed. We are very pleased with the home, it's residents and staff and would have no hesitation in recommending it to others, and have done so.
↩Reply from Jenny Macking, Registered Manager at Moorside Hall
Thank you for this review. Some of our residents have been with us a number of years, other just a few months. All are treated with the same respect and care and this is down to the dedication and commitment of our staff team.
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Review from Ros B (Daughter of Resident) published on 12 September 2019 Submitted via Website•
Overall Experience
My mum moved here three years ago from another home who couldn't manage her challenging behaviour. She is emotionally labile, at times praising the home and staff and at times verbally and physically aggressive towards staff and me. Despite the challenge she presents, the staff remain understanding and respectful. My family and friends who have visited have all been impressed with the quality of care and the creativity the staff show in engaging with all the residents, with activities tailored to each person's needs. There is a welcoming "family" atmosphere and social activities throughout the year to which families are invited. My mum especially enjoys the singer/musician who entertains every month and on her 90th birthday. The staff here "go the extra mile" and it was lovely to see staff who were off duty, with some of their grandchildren at the garden party this summer.
↩Reply from Jenny Macking, Registered Manager at Moorside Hall
Thank you for this review - all our staff are trained and committed to providing the best care possible for all our residents, whatever their needs.
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Review from Katherine C (Daughter of Resident) published on 13 May 2019 Submitted via Website•
Overall Experience
My father suffers from dementia, is frail and was a resident here for several months. He was very unhappy at this nursing home and his mental and physical state deteriorated very quickly. His medication was increased until he could barely walk and was asked to leave. He is now much happier in another nursing home, walking and interacting again with professional and compassionate staff. Moorside Hall is clean and tidy and but it didn't meet my father's needs.
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Review from John C (Son of Resident) published on 22 May 2018 Submitted via Website•
Overall Experience
My father was a resident here for a short space of time following discharge from hospital. The staff were excellent, professional and compassionate and did everything they could for my dad. There were enough people working and everything was top class. I would have no hesitation in strongly recommending this as the first choice for nursing care in the area.
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Review from Colin S (Son of Resident) published on 10 April 2018 Submitted via Website•
Overall Experience
My mother was in the care of Moorside Hall for 11 years and during all that time the care was of the highest quality. She suffered no bed sores despite being incapable of walking unaided, she was treated with dignity and care by all the staff at all times. The staff liaised with me concerning her health and needs continuously.
At her death, I got the feeling that it was they who had lost a relative as well.
↩Reply from Christine Stephenson, Registered Manager at Moorside Hall
On behalf of Moorside Hall and all the staff, it is very much appreciated when the work the staff do on a daily basis is recognised.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Moorside Hall
What types of Care is Moorside Hall registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moorside Hall have?
There are 18 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Moorside Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Moorside Hall to the centre of Lancaster?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorside Hall to verify any information. View our terms and conditions. Moorside Hall has a Basic Service -more info.