Penwortham Grange & Lodge Care Home

Martin Field Road, Penwortham, Preston PR1 9HL
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9.6 52 Reviews
  • Penwortham Grange & Lodge Care Home, Preston
Located in Preston, Penwortham Grange & Lodge Care Home provides residential dementia, residential care and short-term respite care. Rated 'Good' by CQC (March 2021), the supportive team is adept at delivering superior, individualised care to its residents.

The care home is a vibrant community, fostering strong relationships with all who visit. Close to Preston town centre, the care home comprises 86 en-suite bedrooms, each offering ample space for personalisation. The care home has brilliant facilities for everyone to enjoy, including a chapel, a sensory lounge for relaxation, and inviting communal living spaces.

The team at Penwortham Grange and Lodge understands the importance of remaining connected with local Preston community, and is proud to work with local churches, primary schools, and hairdressers to organise a range of stimulating activities. From beauty treatments to animal therapy, Penwortham Grange & Lodge Care Home always ensures there's something engaging going on for its residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Polverino (Regional Operations Manager )

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Penwortham Grange & Lodge Care Home Reviews (52)

9.6

Penwortham Grange & Lodge Care Home has a Review Score of 9.6 (9.600) out of 10, based on 24 reviews in the last 2 years.
Over all time Penwortham Grange & Lodge Care Home has 52 reviews.

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Review from G M (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very happy at Penwortham Grange. She states that all the staff are very kind to her. All the staff are very approachable, caring and kind. There have been very noticeable changes this last month very much for the better since the new management. Overall we know Mum is cared for in a happy,
safe environment and staffing problems are improving.
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Review from Jillian W (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well-cared and looked after in Penwortham Grange, I am so happy I found this lovely place. The staff are excellent and look after the residents with respect and dignity. The home is kept so clean, there are no odours ever, like so many I visited. I highly recommend this place. The house
manager is brilliant.
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Review from Stephen M (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really warm and welcoming upon arrival. The support and help they give to the residents is second to none and are all friendly, kind, respectful and considerate. Nothing is too much trouble. The food is of good quality and varied. The home and rooms are clean, bright and airy with
a well-maintained ensuite. The activities girls are really good with a very wide range of activities for the residents and always make sure the residents join in as much as possible. All in all a really great care home.
Reply from Selina Mountford, Home Manager at Penwortham Grange & Lodge Care Home

Thank you for taking the time to complete this lovely review, it's always lovely to hear positive feedback.

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Review from A G (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely devastated that we ever put Dad into this facility. He regularly escaped and on many occasions, they didn't even realise he'd gone. He was left alone in his room constantly with no stimulation or company.
Thank God, he had a fall and was moved into a different facility. Please, Penwortham
Grange, recruit some proper carers, who care, can communicate properly and interact with the residents. Dad is so much happier now. Sorry to pan the home so much but it really was shocking how little genuine care my Dad received. Please try to do better.
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Review from Julie T (Partner of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is only amazing things to say about this home. From day one and ongoing to now, the care, the help, the support and when there is a bad day, the staff rally round and support and help in any way they can. They're all friendly, kind, respectful and considerate. There are a few who myself and partner's
daughter have grown close to, we know and trust them unconditionally. Knowing we have that trust in those people is priceless and rewarding, the meals are wonderful and vary daily, the rooms are both lovely and very clean, all personal care and support is of a very high standard, the day staff are awesome I would very highly recommend this wonderful home, if they can get it so right, how come so many others get it wrong? Well done Penwortham Grange & Lodge, carry on with the good work.
Reply from Eleanor Mercer, Head of Marketing at Penwortham Grange & Lodge Care Home

Hello, thank you so much for leaving a review and for your kind words. Our team at Penwortham are so grateful to you for taking time out to write this review and we really appreciate the feedback. It means all their hard work is noticed. Best wishes.

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Review from Julie A L (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's lived at The Grange for 7 months, I visited upwards of 12 care homes prior to deciding that The Grange looked a good fit for Mum – we are not disappointed.
What I believe is important is how Mum feels about living there and her well-being, Mum loves it and is happy and relaxed she feels safe,
secure and couldn’t wish for more.
I see/speak to her on her phone daily, I can tell by her voice, that she is thoroughly enjoying this new chapter of her life.
I am always made welcome and not in the way, they manage my over protectiveness of Mum well, I’m just another member of the large extended family that is Penwortham Grange and Lodge.
What makes this a standout place? I think it’s the culture/shared values which creates a lovely, relaxed, friendly informal atmosphere.
Mum is well cared for, but the real skill is when the carers don’t make it obvious that what they’re doing which is not easy to achieve, but in doing so it allows Mum to maintain a sense of control, self-esteem and dignity
Reply from Angus Matthew, Marketing Manager at Penwortham Grange & Lodge Care Home

Thank you for your review - your scores reflect the hard work of the care team here.

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Review from Diane C (Daughter-in-law of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently had to make the very hard decision to place my mum-in-law into full-time care due to her increasing needs caused by her dementia. After visiting many care homes in the region we came across Penwortham Grange & Lodge. From the off set we had a good feeling. When we couldn't get Mum-in-law
out of the car to come and have a look around a member of staff came out to her and offered her tea and cake and the next thing she was through the door. From that first encounter, we knew this was going to be where we wanted her to be. It is the hardest decision we have had to make but the transition and support from all the staff have been amazing, nothing is too much trouble. Mum has been there almost two weeks now and the difference in her is amazing seeing her so happy. The lodge is very bright and airy, all the rooms are lovely and well maintained with ensuites to them all. Thank you to all the staff for making my mum-in-law so settled and welcome and also for the support you have given us.
Reply from Angus Matthew, Marketing Manager at Penwortham Grange & Lodge Care Home

Thank you for your kind words of support. It makes a big difference to our Penwortham care teams to know that they are appreciated.

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Review from Lesley S (Daughter of Resident) published on 23 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Penwortham for 5 years. The love and care she is constantly shown by the carers are heartwarming. At 94 she is happy (the odd grumble) well-fed, warm and comfortable, in bright airy surroundings. The staff at Penwortham have maintained so much warmth through this difficult year,
making sure every visit is the best it can be. I would highly recommend Penwortham Grange to anyone looking for a kind, caring place for a loved one to live.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Thank you for taking the time out to leave a review for our home. We appreciate your kind words and it is a pleasure to care for your mother. Kind Regards

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Review from Samantha F (Granddaughter of Resident) published on 23 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has lived at this care home for many years and I have to say as a family we have always felt that she is in safe hands. The staff are kind, attentive and respectful, not only to my gran but also to us as a family. The way this home has managed through such difficult times has been a credit
to each and every one of its staff, from the manager who has kept us informed every step of the way, to the cook, housekeepers, activities and carers who have just been truly wonderful. We thank you for putting our grandma before your own, in what must have been terrifying times for all. For anyone looking to place their loved one in a care home, you cannot go wrong with this one. This is a team that cares.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Thank you very much for taking the time to leave a review for our home. We appreciate your kind words and are delighted that your grandma is happy with us. Kind Regards

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Review from Tracey K (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived at this home for 8 years and my mum 4 and the staff have now become part of our family. Both parents are well cared for and treated as individuals and with respect. We, as their family, are kept well informed of how they are doing and what's happening in the home in general. This has
been especially important over the last 12 months. The home and grounds are clean and well maintained but it is the staff who really shine. Each takes the time to get to know each resident and is brilliant at their role, from the manager, to cook, cleaner to carer. I cannot praise them enough.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Thank you for your kind words, it is much appreciated. It is a pleasure to look after your parents and I'm delighted that you are happy with the care we provide.

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Review from Mike N (Son of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that the staff at the care home provide a quality service for residents. The care home offers secure, clean and comfortable surroundings and I would have no problem recommending Penwortham Grange & Lodge to anyone.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Thank you for your feedback, we are delighted to hear that you are pleased with the care we are providing.

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Review from Georgie V (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and dedicated staff! They have been a great source of comfort during these very hard times of COVID. Mum seems well cared for and they try their best to ensure we get Facetime calls with her.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Thank you for taking the time out to leave a review for our home. We appreciate any feedback we get and I will be sure to pass your kind words onto the team.

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Review from P K (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to express my sincere gratitude to the whole team at Penwortham Grange, management and staff equally. The care that my mum was given even through difficult times, such as Covid-19, was exceptional. The carers involved were over and above in the love, kindness, patience and friendliness they showed
my mum whilst always maintaining her dignity. I can't thank them enough; they all seem so dedicated. Thank you.
Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. It is pleasing to hear that high standards have been maintained throughout what has been such a difficult time for all.

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Review from Susan M (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been living in the dementia unit for several months now. He settled in quickly due to the support of the lovely staff here.
Although unable to voice his own opinions, it is obvious to us that he's very happy here.
The staff are always cheerful, helpful and professional despite the obvious
daily challenges of caring for residents with extensive needs.
All the staff deserve a medal...we certainly couldn't have managed without them.
I would highly recommend this care home.
Reply from Bernadette Roe, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear you feel it is obvious that your dad is very happy living here.
Kind regards, Bernadette Roe, Home Manager.

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Review from P W (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home generally is very clean, well maintained and a big effort is made with the appearance and information. The staff are extremely kind and caring. I can honestly say, over the three and a half years my mother has been a resident, I have seen only the best of care, not only with my mum but the
other residents. But what is that back garden construction about? Mistake.
Reply from Helen Brett, Interim Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe your mother received the best of care. It is also pleasing to hear that you found our staff to be extremely kind and caring.
Kind regards Helen Brett, Interim Home Manager.

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Review from Mark U (Son of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole family have been very pleased and impressed with the quality of care.
The staff go above and beyond what is expected and are always polite and helpful.
The home is clean and homely and my father has been very happy here.
Reply from Helen Brett, Interim Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange and Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your whole family are pleased with the excellent level of care that we provide. It is also pleasing to hear you believe that your hard-working staff go above and beyond.
Kind regards.

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Review from Karen P (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is slowly deteriorating on GP PAL Register. Between GP, home and myself, mum is getting sorted equipment-wise to give her dignity and quality of life when it's most important. I cannot ask for more support when I need it. Being an only child, the carers, management, relatives and residents are my
extended family. Mum is looked after well. Nothing is ever perfect but any problems I have, when mentioned, they are rectified.
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Review from Stephen G (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
An adequate care home but nothing outstanding. On a plus side, much-improved activity schedule since new activity staff. Like most care homes, staff often seem overworked and makes asking for help a problem sometimes. Often some gaps (up to 5 days) without the room being cleaned and laundry issues occasionally.
Staff have always responded promptly and adequately though when needed to resolve problems and emergencies.
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Review from J E (Son-in-law of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, an effective, caring and well run home. The home its staff and management know what needs to be done but sometimes is slow to actually deliver.
To my knowledge, the care staff treat all the residents with great care and dignity. The home needs to improve activities, especially on the lodge.
Can only voice these minor gripes because, in honesty, this is a fabulous home for my mother-in-law.
The care staff that look after her are, without exception, a delight.
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Review from Ronald W (Son-in-law of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both myself, my wife and my Mother-in-Law are happy with the residential home. Of course, nothing is perfect and like most homes, there seems to be a constant problem in keeping staff, which means at times there is insufficient staff to enable all residents needs to be met when they request them. This
is usually only temporary, but it is of note. The staff are certainly very caring and do their very best to ensure everyone is kept clean and happy and in most cases succeed.
One gripe is that activities are planned but regularly do not take place or are changed at short notice.
However, our biggest concern is the food. Although there is always at least two good choices, it is not unusual for food to be delivered to the table when it is no longer as hot as it should be.
Despite the above concerns, we would have to say that this home is very good when compared to others we are aware of and we are happy for my Mother-in-Law to stay there as she is very happy with the care she receives.
Reply from Sally Fisher, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that on the whole, you find our staff to be very caring and on hand to help the residents. I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Penwortham Grange & Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Penwortham Grange & Lodge Care Home is calculated as follows: ( (202 Excellents x 5) + (69 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 285 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Penwortham Grange & Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Selina

Selina Mountford

Job Title: Home Manager Joined: 2024

Hi! My name is Selina Mountford and I'm the Home Manager at Penwortham Grange and Lodge Care Home. I live locally in Penwortham, so was overjoyed to join the team in 2024.


I have worked in social care for 19 years; starting as a care assistant and then completing my nurse training. Since qualifying as a Registered Nurse I've worked in the private healthcare sector and became a Registered Manager in 2019.


I like to see myself as hands-on, approachable and transparent. I have an open-door policy and believe a valued and appreciated team give the best care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penwortham Grange & Lodge Care Home to verify any information. View our terms and conditions. Penwortham Grange & Lodge Care Home has an Enhanced Service - more info.