Royal Care Home

I just want to say thank you for what you are doing, it’s very much noticed by us and appreciated more than you know!

Initially, both of my parents were in the Royal, and eventually just my father was there. The current management has a sincere determination to make the home the best it can possibly be. This includes sprucing the place up a bit. The new management also seems committed to providing improved communication, as well as improved care. On occasion, we've been invited to have the food, and we have found it to be excellent. The main observation I would like to make is that the day my father passed away, I could not have wished for a more caring and dignified situation. Even though not in a position to be fully aware of it, he was freshly washed and shaved, very cosily positioned, and the management took the lead in providing hands-on tender care for him. I would say that the future is looking good for this home under this renewed management.

My aunt is living here at the Royal Care Home she's been here for just over 6 months now. Since the new management have taken over we no longer have any concerns with my aunt we receive monthly newsletters with updates of everything that is happening within the home and my auntie is smiling again, the care staff show all the care in the world towards my aunt and other residents it's beautiful too see, thank you so much for taking care of her. We can see all the changes within the home and all we can say is it's looking beautiful very home from home can't wait to see the next lot of changes.

My mother has been a resident for the last eighteen months and couldn’t be happier. The friendly, professional, and attentive staff have gone out of their way to ensure my Mum is treated as an individual and is comfortable and safe. She loves her room with all her personal things around her but also enjoys the company of other residents in the lounges and dining room. Mum really enjoys the atmosphere in The Royal Care Home and it’s a great comfort to me that she couldn’t be anywhere better!

We will be forever grateful for everything they have done for him and us.

After a very difficult stay in hospital a friend of mine was no longer able to live at home. Since becoming a resident at The Royal Care Home his improvement has been marvellous. He has gained weight and looks so much better. Due to the patience, kindness and attention of the management and staff, he is now very content. The management and staff really are a credit to themselves.

My impression is that the staff are well trained and very caring with all the residents. My mum has only positive things to say about the staff. The home is well run and managed and I am relieved that my mum has settled so well. As the move to residential care was something we had approached with trepidation we are pleased it has gone so well and Mum is as happy as she is.

There are lots of activities and have a well planned 4-week rotational schedule for these activities. This is really helping my mum's dementia. She seems so happy.

I have been pleased with the care my wife has and is receiving.The care staff are really friendly and seem to take good care of my wife.

This is a good care home, that seems to do a lot of activities to keep their guests entertained.

I cannot praise The Royal enough for what they have achieved with my mum. She was placed on an Intergenerational care program (bringing old and young together). This has improved her speech greatly. I thank the manager for giving her the opportunity as she really is enjoying the course. More care homes should follow suit in trying this method as it does work. The staff are so friendly and the food is great. (I know that as I've had my dinner there plenty of times.) A great big THUMBS UP to you all and thank you for all your care.

After an extremely difficult time and bad experiences with other care providers, our family lost a lot of trust in the care system. In the short time Mum has been there, the management and staff at Royal Care have been able to restore some of that trust and have worked with the family to try and improve things for us. I'm currently satisfied Mum's needs are being met and this is the first time I've felt this with any care provider.

The manager is very proactive when it comes to Dementia care and very keen to involve the family in all aspects. Staff are friendly and informative when I call and always know how Mum is and what she has been doing. Care plans and procedures are thorough (something we weren't used to before) and the manager went out of her way to support myself and my sister during a really emotional, stressful period.

Staff are welcoming and treat resident with respect.

My Mum has been a resident at Royal Care for just over a month. She has settled very well and is happy in her surroundings. Mum is supported with her daily needs by a caring team of management and staff. A significant amount of stimulation and activities are provided for Mum which she is happy to engage with. She always looks healthy and well every time we visit. Every member of staff has shown respect and compassion towards our family and are always available to provide information about Mum should we request it. Royal Care has an excellent approach to Dementia Awareness and it is anticipated by myself and my family that the Manager and her team will continue to meet my Mum's changing needs. I would not hesitate in recommending Royal Care as an appropriate care provider for Dementia support.

The staff team are excellent. Staff recently organised a party for my mum who has been a resident for over 2 years - their commitment and enthusiasm is remarkable. I would not hesitate to recommend this home.

This home has been a breath of fresh air, both staff and management are very kind and caring and full of enthusiasm. My Mum has settled so well and is much happier since coming here, I can't thank the staff enough as they have done everything above and beyond for my mum, we can even see glimmers of the woman she once was. The family day we attended a few weeks ago was excellent and so nice to see everyone involved. Staff dressed up 50's theme and the entertainer was amazing. it was so nice to see the residents enjoying themselves singing and dancing, and everyone interacting as one big family. The atmosphere in the home is so calming and friendly, every effort is made to make the place home from home, lovely and clean and food looks lovely. I would recommend this home to anyone. Thank you all staff and management for improving the quality of my Mums life ten-fold, it's a pleasure to visit her once again.

Thank you

My Mum has recently moved here and has settled very quickly. She is comfortable and happy here. The staff are friendly, efficient and very caring. To date, our family are very happy with the service and enormously relieved that the transition has been smooth. All the residents seem contented and well cared for. The meals are freshly cooked and there are regular activities for the residents.