Vine House

375 Union Road, Oswaldtwistle, Accrington BB5 3NS

Owner: Mr & Mrs B Braid

Person in charge: Kathleen A Day (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment

Admission Information: Social Services also accepted. Ages 65+.

Single Rooms: 12

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £375 – £420 , Personal Care Shared (per person) £369 – £415 (These prices are only a guideline, please contact Vine House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Vine House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.2 Vine House has a Review Score of 6.2 (6.170)

The Review Score of 6.2 (maximum of 10) for Vine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Vine House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.0 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.188 for Vine House is calculated as follows: ( (26 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.188

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.982 Points relating to the number of positive Reviews for Vine House is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 2 Reviews ÷ 2.8 Target = 0.714 , then divided by 2 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vine House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Vine House

  • Daughter of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    1

My father has been in Vine House since November 2015. He wasn't caring for himself in his own home and was very depressed and quite lonely. As a family we were struggling to care for him and he wasn't eating or drinking enough. Following many conversations with him it was agreed that the best place for him was a care home. We had heard good reports of Vine House and luckily a room had just become vacant. Since moving into Vine House dad has improved dramatically. He is eating and drinking much better and enjoys the company and 'banter'. The staff in Vine House are very caring, professional and encouraging and nothing is ever too much for them. They always have a smile for residents and visitors and visitors are made very welcome no matter what time of day they visit. I would have no hesitation in recommending Vine House to others.

How likely would you be to recommend Vine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 89 year old mother in law has Altzeimer's and had been living on her own in a first floor flat. She had been experiencing various levels of home care but was deteriorating alarmingly and had experienced significant weight loss, confusion, mobility problems (badly swollen legs) and falls. In the roughly 18 months she has been living there she has gained weight and her legs have returned to normal. She is alert and although forgetful has made friends and takes part in the social life of the care home. She repeatedly describes how happy she is. The care and attention she receives from the excellent team of Vine House cannot be bettered. They are warm, fastidious, attentive, patient and encouraging. My mother in law is treated with dignity, respect and in a manner that is entirely appropriate to her background and circumstance. She is a different person from the one who entered the home and we cannot recommend Vine House highly enough.

How likely would you be to recommend Vine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After a rather difficult search for a care home suitable for my relative, Vine House was recommended to me by a care worker friend, and it hasn't disappointed. My relative has lived there for nearly two years now. The home is very clean and warm. The food is homemade and good. The decor is homely and comfortable. Every effort is made to accommodate different tastes and needs. I tend to visit at different times each week and yet whenever I visit the atmosphere is relaxed. The home seems well run and I have felt comfortable resolving any minor issues e.g. hairdressing or toiletries. Although my relative is unable to join in with most activities and trips due to health problems, every effort is made to make my relative feel included in day to day life. Last, but not least a care home is only as good as it's staff and I think the staff are kind, patient, caring and amazingly all seem to have a good sense of humour!

How likely would you be to recommend Vine House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Vine House is a homely small care home. Rooms are small and facilities are not modern. While several activities are mentioned in the welcome pack, only occasional dominoes and television are on offer.

How likely would you be to recommend Vine House? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Good

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Mrs A Day, Manager at Vine House responded to this review on 24 Nov 2015:

We pride ourselves on being a homely small care home with a family atmosphere, which we believe is why we rarely have vacancies. We are surprised at this review as Janet gave no indication during her mum’s 3 year stay that she was dissatisfied with any aspect of the home or any aspect of her mum’s care. That said, however unjust we may feel some comments may be, we see all feedback as a way to learn and improve. We are disappointed that nothing was mentioned during her mum’s residence and confused as to why it has taken 3 yrs to feedback in this way. Indeed we were advised that the reason for moving her mum was convenience - the new home is closer. We would have welcomed the opportunity to discuss/rectify any concerns; though we could not resolve the issue of distance. We are looking closely at the comments made and will use the findings constructively to improve our service. Janet’s mum was distressed about leaving Vine House and often said how very happy she was here. All the staff wish her well in her new home and hope she is settling in and makes new friends.

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Care Home Idol 2016

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