Three Elms

Station Road, Penketh, Warrington WA5 2UG
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8.8 31 Reviews
  • Three Elms, Warrington
Three Elms is a residential care home for sixty people, pursuing a mission based upon personal dignity, freedom of choice and independence.

An activities programme and freshly cooked daily meals are pleasing additions to the service, while personal care plans are regularly updated to suit requirements.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by Three Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1100
  • Self-Funded Residential Dementia Care: £950 – £1100

These prices are only a guideline, please contact Three Elms to find out the exact price for your requirements.

Contact Three Elms to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Three Elms to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lindsey O'Neill (Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Three Elms Reviews (31)

8.8

Three Elms has a Review Score of 8.8 (8.849) out of 10, based on 5 reviews in the last 2 years.
Over all time Three Elms has 31 reviews.

Overall Experience
  • 25
  • 5
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  • 1
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Date Published
  • 31
  • 3
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  • 5
  • 26
Reviewer Connection to Three Elms
  • 15
  • 6
  • 3
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  • 1
  • 1
Total of 31, showing 21-31
Review from Ann C (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really amazing here, nothing is too much trouble, they keep residents happy with activities. I am so glad we chose this home for our mum as she is really happy there, all her needs are catered for and the care is given with love.
Reply from Lindsey O'Neill, Manager at Three ElmsThank you for your very kind review Ann, as always it's a pleasure to care for your lovely mum.
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Review from Karen D (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Three Elms in February 2020, 6 weeks before the pandemic started. From day 1 she has been looked after with exemplary care. Nothing is too much trouble for the staff there, they are all lovely. They do their utmost to keep the residents busy/entertained. The pandemic has been both good and
bad for us, bad in the way we haven't been able to see her and she sadly doesn't understand whatsapp/Skype calls. Good, because it's helped Mum to settle in much better and we were kept informed of all events. On the whole, I don't think we could have chosen a better home for Mum.
Reply from Lindsey O'Neill, Manager at Three ElmsThank you for your very kind review as always it's a pleasure to care for your lovely mum.
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Review from Julie C (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following respite, June 2018, Mum became a permanent resident of Three Elms. A warm, homely environment where she could remain active and independent with the necessary care and support available too. Staff were good-humoured, very caring and respectful of Mums own abilities, pace and choices. A private
en-suite room, daily activities/events taking place or the weekly Eucharistic Service gave Mum the freedom she liked. Homely meals, snacks and refreshments were thoroughly enjoyed.
Despite the necessary Covid restrictions, stringent home management and staffs exceptional care and dedication ensured Mum stayed safe, well, and family contact was always maintained by the clever use of technology.
Following hip surgery in early 2021, Mums health deteriorated, however, this was cushioned by the outstanding love, care and attention by all staff who wanted Mum to come 'home' from hospital to Three Elms for what was to be her final weeks... something the family will always be grateful for.
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Review from Jackie H (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, kind and professional people. They are managed extremely well. All so supportive of my dad's needs and give person-centred care. Lots of activities, which I have been told is the heart of the home, making all the resident's happiness and wellbeing top priority. My dad is very
lucky to be here, and I will always be grateful!
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Review from Tracy S (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was resident at Three Elms from February 2018 until she passed away in June 2020. Staff were amazing with her and with the whole family. They were so supportive and understanding. Nothing was too much trouble for them and they made her final few years full of fun with laughter and care, whilst
giving the rest of the family peace of mind that Mum was safe and well cared for. I can't thank them enough for everything they have done.
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Review from Jo B (Daughter of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to this home in November 2018 for respite. I had looked at a lot of homes in Warrington, I knew straight away mum would like it here. The friendly staff, management and how the residents were looked after is all it took to make my mind up. Mum settled in really well and enjoyed the banter
with the staff we knew this would be the best place for her to live. I can give the carers, cleaners, kitchen staff a lot of praise for what they do. The food is of good standard and mum is never without food. The staff work extremely hard, but all I can say is I feel they need more staff. This does not impact on the care the residents receive. I also feel the home could do with updating but I believe since the manager has come to the home there have been improvements. Mum is still very happy and well looked after, reassures me a lot to know this. Carers are fully trained and have a lot of knowledge. Could do with more activities upstairs. Keep up the good work, all staff at Three Elms.
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Review from Anita G (Daughter of Resident) published on 26 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for 6 years. The Home is very well managed by a young vibrant manager. Staff attend regular training to maintain and improve their knowledge of care, policies and procedures. There are 2 activities coordinators who strive to introduce new and exciting activities tailored
to meet the needs of the residents. There is an open door policy for relatives to speak to management or senior staff at any time.
The staff are cheerful, pleasant and efficient. All Residents are treated with dignity and respect. The care and welfare of the residents is paramount.
Three Elms is kept spotlessly clean and work is ongoing to improve and maintain the appearance of the building. It has a lovely calm, welcoming and comfortable atmosphere.
It is a difficult time when loved ones need to go into a Care Home. Three Elms make this transition as painless as they can. I am kept informed, updated and feel constantly reassured that mum is getting the best possible care to meet her needs.
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Review from Jane F (Daughter of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Three Elms just over a year ago. What made Three Elms stand out for us was that all the staff were friendly, caring and helpful. Both my mum and I needed quite a lot of moral support during my mum’s settling in process and staff were always more than happy to offer their advice and
support. All the staff know residents names, their likes, dislikes and preferences. From breakfast through to the evening, those residents who are able to are encouraged to spend the day in the dining room at mealtimes and communal areas in between. An on-site chef freshly prepares and cooks a range of food each day and there are also sandwiches, soup, desserts and a plentiful supply of hot and cold drinks to supplement. My mum often comments on how caring and kind all the staff are. There are coordinators who arrange a variety of activities and events to occupy the residents throughout the day. I now have peace of mind that my mum is well looked after and safe for when I am not with her.
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Review from Julia A (Daughter-in-law of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law came here initially for respite, but now she is a permanent resident.


I cannot praise the staff here high enough. The running of the Home is brilliant, all the staff from management to care workers and activity workers, do an outstanding job.


The food on offer is plentiful and

home cooked and perfect for the residents.


I’m so glad my mother in law is looked after so well, and my husband and I can now relax knowing that she is safe and cared for.

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Review from Sarah E (Niece of Resident) published on 8 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came to the home about 2 years ago. When I first visited the home the managers made my uncle and myself feel so welcome. Nothing has ever been too much trouble for them and the girls have always gone above and beyond to help. The home has such a homely feel and my uncle is looked after to
a good standard and all his needs are met.


In my eyes a fab home with wonderful staff.

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Review from Andrea H (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been 3 years or so when I first did a review. My mum has lived at Three Elms now for about 6 years and from the very first day, she has been happy to live there. All the staff past and present have been lovely. Mum has a really nice room not that she spends too much time in it as she likes the
lounge (the big lounge, as there are a few) she doesn't want to miss anything. In the Summer she likes to sit outside, there is a large patio area with tables and chairs and lots of grassed area with beautiful trees, lots of birds singing, it is a very peaceful place. There have been some summer fetes held there which everybody enjoys. Other activities include bingo, dominos (mum particularly enjoys this) and quizzes. The food is delicious myself and my husband have enjoyed a very tasty Christmas Lunch every year which families can attend usually a week before Christmas. The staff get to know the residents' likes and dislikes and mum is treated with respect. I am always thankful to the staff.
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Current Review Score: 8.8 (8.849)

Overview of Review Score

The Review Score of 8.8 (8.849) out of 10 for Three Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Three Elms is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.917 Points relating to the number of positive Reviews for Three Elms is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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