Three Elms

The staff are lovely and couldn’t do any more for my nan. Since Nan has been in she wouldn’t let anyone shower her apart from family but by giving Nan time and staff forming a bond with her she now comfortably lets staff shower her which has taken a big strain off our family. There is nothing anyone in the home won’t do and nothing is ever too much trouble for any of the staff. Every time I have visited it’s always been lovely and clean and all other residents including my nan always seem happy and content.

I am so pleased that my mum had the privilege of managing to get into the Three Elms, which will be for the rest of her life. The staff are absolutely amazing, and nothing is any trouble for them at all, we are always made welcome, with big smiles, and politeness and anything we need to know, we are kept well informed. Out of 3 other homes she has stayed in, The Three Elms is the absolute best, always clean smells fresh, has excellent food, loads of things to do, and places to go, it's unbelievable. I would recommend this place to anyone and everyone. People shouldn't have to spend the rest of their lives in places which I wouldn't even put my cat in! Three Elms is the only place, where care, actually means care and total respect for everyone who sets foot in the building. It's like having a massive family under one roof! Well done to you all, and thank you for what you do for mum.

This is the 4th anniversary of my mother arriving at Three Elms. During her time there she has been made so comfortable. Her dementia makes her anxious but the staff always take the time to sit with her until she becomes settled again. Family visit at least 3 times a week and are always greeted by cheerful staff, even given tea and biscuits to enjoy with her during our visits. We are always informed of any changes to her condition so are able to relax knowing that her care is uppermost there.

Thank you to the manager and all the nursing team.

My mum became a resident in 2012 and spent over ten happy years at the home until she sadly passed away in December 2022. The staff and management at Three Elms were exemplary in their care and compassion towards my mother's needs and it was very comforting to know that, in my absence, Mum was being looked after very well. There were occasions when Mum could be quite a character and something of a challenge for both the other residents and the staff, but thankfully they all took this in their stride. The regular activities were something which were enjoyed very much by Mum and she relished the idea of joining in with dancing and singing on each occasion. I cherish the many photographs of Mum's time at Three Elms, which were kindly uploaded to her online tribute page. On the day of Mum's funeral, the cortege paused at the care home, whereby all the staff came out to pay their last respects to one of their longstanding residents. I shall never forget this very touching occasion.

Visiting once or twice a week, our family members became well known to all the staff. Homely surroundings that are extra special and loving, the management and staff were always available to make contact with and discuss any ensuing situations with our Dad. We firmly believe there could not have been a better home for Dad to be looked after in his final years. We arranged on his death this year, at the age of 97 years, for the funeral cortège to leave from the home. A large number of staff turned out to say goodbye from the home forecourt and some even attended the funeral. A truly magnificent care home and should any of our family ever need looking after, we have booked in advance. Lots of love to them all.

My mum has been here for 3 years. She's very happy, well cared for and has plenty of things for her to take part in. The staff are friendly and caring. We always feel welcomed when we visit. They keep us up to date with her care.

My gorgeous Nan has been a resident since January 2022. From the first day, all the staff have been welcoming and caring to my Nan and myself. We had a few tough weeks at first with an outbreak of covid, which was very hard as I was unable to visit Nan for 5 weeks and this being the longest time without seeing her and her having dementia was hard but the staff reassured us that Nan was keeping well and settled in. She goes on outings in the local areas and loves to join in with gardening. The home has held lots of activities that helps keep Nan busy and we are encouraged to join in too. Last week was her 90th birthday and the staff went above and beyond to organise a buffet that was amazing and let us have use of a room to invite some family and friends to gather and celebrate with Nan. We all had an amazing day and Nan had her wish come true of having all her family and friends around her. I cannot thank the staff enough for what they do to help my Nan.

On arrival for respite care, I was taken to my room which had obviously not been prepared. The bed was unmade and the room was dirty. There were remnants of food down the side of the chair cushion and the bathroom had toiletries left behind. When the staff came to dress me, prior to discharge, I was dressed in someone else's clothes, despite me telling them these clothes are not mine.

We have used Three Elms on two occasions. Last month, Mum had become poorly with a water infection and needed more care than we could possibly give. We spoke to the manager at Three Elms and they were able to quickly take her into their care. A massive relief for the family, together with the huge benefit in placing Mum into the hands of these caring, quality professionals. With antibiotics and the watchful eye of these guys, Mum was soon on the road to recovery. It was a great comfort to know she was in a safe place, monitored and her care needs were taken care of. After three weeks, she was back home and at 94 years young, with the help of carers and a loving family, we hope to keep her in her home environment a little longer. However, once and if the day comes that she needs a safe caring environment again, our only choice will be the manager, staff and the rest of the guys at Three Elms. From all the family, thank you.

There really is a warm and supportive atmosphere in Three Elms where Mum and her family feel welcome. It wasn’t an easy decision to give up Mum’s home and move into residential care, but we are all agreed that Three Elms is the right place for her. The members of the management team are caring and the home and gardens are attractive, well maintained, clean and comfortable. Staff are always on hand to help, but also encourage Mum to feel and be as independent as possible. Small adjustments to allow for Mum’s disabilities mean that she can participate in many of the activities. Despite Covid restrictions limiting outings and visiting entertainers, management and the events coordinator work creatively to keep residents stimulated and active. Personal and general special days and events are marked with decorations, activities and special treats. Birthdays are joyous occasions that involve everyone: residents, staff and family! We love being part of the Three Elms Family.

I visited a church member - she was being well looked after some years ago. My sister in law was well looked after, then my wife - they have done their best for her - despite the difficulties she presented they looked after her in a normal way delaying the day that she should be placed in a secure area for her safety. I have great faith in the homes ability to take care.

The staff are really amazing here, nothing is too much trouble, they keep residents happy with activities. I am so glad we chose this home for our mum as she is really happy there, all her needs are catered for and the care is given with love.

Mum came to Three Elms in February 2020, 6 weeks before the pandemic started. From day 1 she has been looked after with exemplary care. Nothing is too much trouble for the staff there, they are all lovely. They do their utmost to keep the residents busy/entertained. The pandemic has been both good and bad for us, bad in the way we haven't been able to see her and she sadly doesn't understand whatsapp/Skype calls. Good, because it's helped Mum to settle in much better and we were kept informed of all events. On the whole, I don't think we could have chosen a better home for Mum.

Following hip surgery in early 2021, Mums health deteriorated, however, this was cushioned by the outstanding love, care and attention by all staff who wanted Mum to come 'home' from hospital to Three Elms for what was to be her final weeks... something the family will always be grateful for.

The staff are wonderful, kind and professional people. They are managed extremely well. All so supportive of my dad's needs and give person-centred care. Lots of activities, which I have been told is the heart of the home, making all the resident's happiness and wellbeing top priority. My dad is very lucky to be here, and I will always be grateful!

My mum was resident at Three Elms from February 2018 until she passed away in June 2020. Staff were amazing with her and with the whole family. They were so supportive and understanding. Nothing was too much trouble for them and they made her final few years full of fun with laughter and care, whilst giving the rest of the family peace of mind that Mum was safe and well cared for. I can't thank them enough for everything they have done.

My mum came to this home in November 2018 for respite. I had looked at a lot of homes in Warrington, I knew straight away mum would like it here. The friendly staff, management and how the residents were looked after is all it took to make my mind up. Mum settled in really well and enjoyed the banter with the staff we knew this would be the best place for her to live. I can give the carers, cleaners, kitchen staff a lot of praise for what they do. The food is of good standard and mum is never without food. The staff work extremely hard, but all I can say is I feel they need more staff. This does not impact on the care the residents receive. I also feel the home could do with updating but I believe since the manager has come to the home there have been improvements. Mum is still very happy and well looked after, reassures me a lot to know this. Carers are fully trained and have a lot of knowledge. Could do with more activities upstairs. Keep up the good work, all staff at Three Elms.

It is a difficult time when loved ones need to go into a Care Home. Three Elms make this transition as painless as they can. I am kept informed, updated and feel constantly reassured that mum is getting the best possible care to meet her needs.

My mum moved into Three Elms just over a year ago. What made Three Elms stand out for us was that all the staff were friendly, caring and helpful. Both my mum and I needed quite a lot of moral support during my mum’s settling in process and staff were always more than happy to offer their advice and support. All the staff know residents names, their likes, dislikes and preferences. From breakfast through to the evening, those residents who are able to are encouraged to spend the day in the dining room at mealtimes and communal areas in between. An on-site chef freshly prepares and cooks a range of food each day and there are also sandwiches, soup, desserts and a plentiful supply of hot and cold drinks to supplement. My mum often comments on how caring and kind all the staff are. There are coordinators who arrange a variety of activities and events to occupy the residents throughout the day. I now have peace of mind that my mum is well looked after and safe for when I am not with her.