Acorn House Care Centre

The staff are outstanding and are constantly going above and beyond for all residents and their families.

The support and care my mum receives is great. All staff are friendly, approachable and brilliant with Mum.

My mum and dad both spent the last few months of their lives at Acorn House. My dad was there first and due to the way he received the care, I moved my mum from another care home, after Dad's passing, into Acorn House. I cannot praise the management, care and kitchen staff enough. My parents were always clean and well-dressed their rooms were always spotlessly clean and tidy. It was always a wonderful environment to be in when I went to visit. The kitchen staff went out of their way to chat to mum and dad and tried their best to give them the diet they wanted. It was always calm and homely. If ever I have to have care, I hope I end up somewhere like Acorn House. Thank you to everyone at Acorn Care Home, Blackburn, you are amazing.

(Special thanks to the cook, he loves her food).

We were lucky to get a vacancy at Acorn House for Mum for when we wanted. They were quick to respond to my enquiry before they even knew the dates we wanted. They made the whole process easy. When I went to see the room I got the impression of a cheerful atmosphere throughout the whole place. Mum was apprehensive as she had never done a respite stay anywhere. On the day I dropped Mum off, we went to her room. It was warm and cosy without being stifling hot and had ample storage. They took Mum for her lunch in the dining room and she settled immediately. Mum really enjoyed her stay and had settled, joining in, interacting, fully occupied. She enjoyed the morning 'pampering'. She would look forward to staying again if possible.

The home is run to a high standard. Management and staff work hard to keep the home running smoothly in these hard times. Visitors and relatives are always greeted with a welcoming smile and always kept up to date with news and views of the home. Great job, well done.

I think Acorn House is a lovely, clean and comfortable care home. The management staff are friendly and efficient. Mum is happy to stay there which makes my respite breaks far less stressful. I can leave her without having any worry and know she will be cared for. Mum mentioned that her bed was very uncomfortable and she doesn't like the meals at lunchtime, otherwise no complaints.

My mother has been a resident of Acorn House for 6 years. She has always been treated with great respect, care, and dignity. I have found all staff to be friendly, approachable, and caring. The meals are all homecooked with fresh ingredients, and there is a varied menu, and individual needs catered for. My mother has just celebrated her 104th birthday and I cannot thank the staff enough for all their care and attention.

The staff at Acorn continue to do a sterling job with my now bedbound mother. Excellent all-round care means I have full confidence in my mum's wellbeing. Has been particularly helpful and proactive during the pandemic.

Very happy. Whenever we call our Dad is always dressed and smart. The staff are always helpful and friendly in what I imagine can be a very difficult job at times. I can't praise them enough. The food always looks good and is freshly cooked. Acorn House have helped my dad over the 3 years he has lived there and I will always be grateful for what they do.

Under the lockdown circumstances, it is difficult to visit. She has only been in the home since July 2020, having said that the home has kept her very safe and free from Covid which is something in itself.

Overall I feel my wife is in caring hands. Her looks and demeanour are usually good and although she cannot relate so to me seems to be reasonably content and happy with her surroundings. The staff are always attentive and caringly kind to her, even when my wife who has dementia is not in the friendliest of moods. It is satisfying to feel she is being well looked after.

In all aspects, care is excellent, caring and far beyond what we expected. Home is welcoming and clearly treats residents as individuals. They show patience, professionalism and a great deal of humanity and good humour. I have no faults that I can find. Apart from my handwriting obviously.

My most recent visit was on the 16th July 2020 when I went to visit my Dad who has vascular brain disease. He has been in Acorn House Care Centre, Blackburn since before the COVID-19 lockdown at the end of February and his physical well being has improved dramatically since being looked after by the excellent staff and carers. My Dad was well turned out and had a tan from sitting in the garden at the home. His mental health has not deteriorated since being in the home at all but he is missing being able to go out and about, especially for lunches as that was something we did together every week. I can't thank the staff enough or praise them enough for all their hard work and thoughtfulness, especially during this pandemic. Thankfully, no-one in the home, staff or residents, have contracted COVID-19 because if the vigilance of the staff and the families.

Mum deteriorated after one and a half weeks. She was at the top of the building behind a key code lock on the stairs, she was with other clients with Dementia, definitely not the correct placement when you've scored as severe depression and anxiety. They had put Mum's purse in the medication safe and I was told they didn't know how much money was inside but it was "bulging". The money had not been counted and recorded by their staff, so we are unsure if she had more than the 54 pound that was in it when we picked it up. Mum ended up back in hospital and was severely dehydrated.

Staff seem extremely caring, food seems good. Doesn't smell like a lot of homes I have visited, seems extremely clean. Range of activities good, encouraging clients to go to the theatre and Blackpool lights.

Mum had a 2-week stay which was extremely satisfactory.

Perhaps we didn't have enough discussion about personal care prior to his stay. This is just an observation.

Dad is happy at Acorn House and on occasions, the staff have gone beyond their duties to meet my dad's needs. I.e getting his Saturday newspaper taking him across the road.

Not much to say as I have no issues with my uncles care at Acorn House, he is well looked after. All the staff and management are fully cooperative!.