Acorn House Care Centre

Whalley New Road, Roe Lee, Blackburn BB1 9SP
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9.7 55 Reviews
  • Acorn House Care Centre, Blackburn
Acorn House Care Home is a residential care service, offering elderly people with a number of sensitive needs an accommodation in which they can achieve a pleasing day-to-day life, while also providing dementia care where required.

The service is set up to achieve high care standards, is regularly reviewed and respected and open to new healthcare and product developments to extend capabilities for the sake of its residents.

An activities programme is very popular amongst residents, who have their personal freedoms respected in pursuing any other goals they wish.
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Care Provided by Acorn House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1250

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Acorn House Care Centre to find out the exact price for your requirements.

Contact Acorn House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jennifer McGurk (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Acorn House Care Centre Reviews (55)

9.7

Acorn House Care Centre has a Review Score of 9.7 (9.671) out of 10, based on 16 reviews in the last 2 years.
Over all time Acorn House Care Centre has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acorn House Care Centre
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Total of 55, showing 21-40
Review from Audrey D (Daughter of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were lucky to get a vacancy at Acorn House for Mum for when we wanted. They were quick to respond to my enquiry before they even knew the dates we wanted. They made the whole process easy. When I went to see the room I got the impression of a cheerful atmosphere throughout the whole place. Mum was
apprehensive as she had never done a respite stay anywhere. On the day I dropped Mum off, we went to her room. It was warm and cosy without being stifling hot and had ample storage. They took Mum for her lunch in the dining room and she settled immediately. Mum really enjoyed her stay and had settled, joining in, interacting, fully occupied. She enjoyed the morning 'pampering'. She would look forward to staying again if possible.
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Review from Peter P (Husband of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is run to a high standard. Management and staff work hard to keep the home running smoothly in these hard times. Visitors and relatives are always greeted with a welcoming smile and always kept up to date with news and views of the home. Great job, well done.
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Review from S O (Daughter of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think Acorn House is a lovely, clean and comfortable care home. The management staff are friendly and efficient. Mum is happy to stay there which makes my respite breaks far less stressful. I can leave her without having any worry and know she will be cared for. Mum mentioned that her bed was very
uncomfortable and she doesn't like the meals at lunchtime, otherwise no complaints.
Reply from Jackie Hirst, Marketing at Acorn House Care CentreThank you for your review, I would just like to address the comments raised regarding the menu. I am very sorry to hear your mum did not enjoy our lunchtime menu, our menus are decided by the residents who reside here at Acorn House, we hold regular resident meetings of which they can raise any issues or requests at that time. We can also offer alternatives on request and I can only apologise if this was not offered to you at the time of your mum's stay. I have introduced a daily menu into the home and I have now requested this be displayed in bedrooms and around the home for people to see. I would also like to apologise about your mum's bed, if I would have known at the time, I could have offered a more comfortable bed or mattress. I am very sorry if your mum was in any distress at night due to this. Thank you for your feedback, I am always looking to improve on our home. We will look forward to seeing you again in the future.
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Review from J C (Daughter of Resident) published on 27 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Acorn House for 6 years. She has always been treated with great respect, care, and dignity. I have found all staff to be friendly, approachable, and caring. The meals are all homecooked with fresh ingredients, and there is a varied menu, and individual needs catered
for. My mother has just celebrated her 104th birthday and I cannot thank the staff enough for all their care and attention.
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Review from S S (Son of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Acorn continue to do a sterling job with my now bedbound mother. Excellent all-round care means I have full confidence in my mum's wellbeing. Has been particularly helpful and proactive during the pandemic.
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Review from Mark O (Son of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy. Whenever we call our Dad is always dressed and smart. The staff are always helpful and friendly in what I imagine can be a very difficult job at times. I can't praise them enough. The food always looks good and is freshly cooked. Acorn House have helped my dad over the 3 years he has lived
there and I will always be grateful for what they do.
Reply from Cherise Homer-Beck, Care Manager at Acorn House Care CentreThank you for your lovely review. It means so much to the staff to have their hard work and dedication recognised.
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Review from G B (Son of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under the lockdown circumstances, it is difficult to visit. She has only been in the home since July 2020, having said that the home has kept her very safe and free from Covid which is something in itself.
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Review from F L (Husband of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I feel my wife is in caring hands. Her looks and demeanour are usually good and although she cannot relate so to me seems to be reasonably content and happy with her surroundings. The staff are always attentive and caringly kind to her, even when my wife who has dementia is not in the friendliest
of moods. It is satisfying to feel she is being well looked after.
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Review from N C (Son of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all aspects, care is excellent, caring and far beyond what we expected. Home is welcoming and clearly treats residents as individuals. They show patience, professionalism and a great deal of humanity and good humour. I have no faults that I can find. Apart from my handwriting obviously.
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Review from Tim W (Son of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My most recent visit was on the 16th July 2020 when I went to visit my Dad who has vascular brain disease. He has been in Acorn House Care Centre, Blackburn since before the COVID-19 lockdown at the end of February and his physical well being has improved dramatically since being looked after by the
excellent staff and carers. My Dad was well turned out and had a tan from sitting in the garden at the home. His mental health has not deteriorated since being in the home at all but he is missing being able to go out and about, especially for lunches as that was something we did together every week. I can't thank the staff enough or praise them enough for all their hard work and thoughtfulness, especially during this pandemic. Thankfully, no-one in the home, staff or residents, have contracted COVID-19 because if the vigilance of the staff and the families.
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Review from Shaun W (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum stayed here for almost two weeks for some respite care after experiencing a major depressive episode during the Covid-19 Pandemic. I will state to be fair that this was not the correct placement to meet her needs and was more the hospital discharge team wanting to free up a bed, which nowadays
seems to be more important than the patient's needs.
Mum deteriorated after one and a half weeks. She was at the top of the building behind a key code lock on the stairs, she was with other clients with Dementia, definitely not the correct placement when you've scored as severe depression and anxiety. They had put Mum's purse in the medication safe and I was told they didn't know how much money was inside but it was "bulging". The money had not been counted and recorded by their staff, so we are unsure if she had more than the 54 pound that was in it when we picked it up. Mum ended up back in hospital and was severely dehydrated.
Reply from Jackie Hallewell, Marketing at Acorn House Care CentreThank you for your feedback and please be reassured that we use all comments to improve our Service. A full investigation has been carried out and we are more than happy to discuss this with you in person.
I would like to clarify the locked door you make reference to, is a door that opens directly on to a stairwell; therefore for health and safety requirements, there is an electronic keypad in place.
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Review from Helen S (Next of Kin) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem extremely caring, food seems good. Doesn't smell like a lot of homes I have visited, seems extremely clean. Range of activities good, encouraging clients to go to the theatre and Blackpool lights.
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Review from Julie N (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a 2-week stay which was extremely satisfactory.
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Review from Karen A (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed with you for a couple of weeks so that mum could have some much-needed respite. Thank you, she has been able to relax and re-energise. Dad was something of a reluctant guest but the staff have been patient and innovating providing a calendar to count down to going home day. He appears
to have connected with some residents and staff despite his dementia. His room was pleasant and the home warm and welcoming.
Now that mum has got dad home and attended to him we assumed he would have soaked in a bubble bath a couple of times during his stay with you, at least! But now we aren't so sure he was even washed. His head smells sour and greasy and plaster on his foot is still there wrinkled and stuck with sock fluff.
Perhaps we didn't have enough discussion about personal care prior to his stay. This is just an observation.
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Review from Josie B (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is happy at Acorn House. The staff are very approachable and understanding. The staff attend to all dads medical needs and contact the doctor when needed. Dad has fallen out of bed several times and we are waiting for equipment to attach to the bed.
Dad is happy at Acorn House and on occasions,
the staff have gone beyond their duties to meet my dad's needs. I.e getting his Saturday newspaper taking him across the road.
Reply from Jackie Hallewell, Marketing at Acorn House Care CentreThank you for your kind review. As you are aware the equipment that was on order is already in situ but if you have any more problems, please do not hesitate to let me know.
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Review from Judith W (Relative of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not much to say as I have no issues with my uncles care at Acorn House, he is well looked after. All the staff and management are fully cooperative!.
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Review from A M (Relative of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Acorn House on several occasions to visit my mother-in-law and can only have the utmost praise and thanks for all the staff. I have been at mealtimes and the meals looked nice and the atmosphere and ambience within the home is lovely. Also, service users are treated with respect and dignity.
Would recommend it to anyone.
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Review from Emily C (Granddaughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have experienced warmth and helpful advice from the staff at Acorn House. My grandad settled in really quite quickly. They are good at adapting to his different routines. I know that he gets up relatively late, however, when he goes down to the dining room at about 10 am, they seem to and have been
very kind by asking what he wants for breakfast.
He enjoys the company of the staff and I know he appreciates this immensely. My grandad would soon complain if he wasn't happy so we know he is being well looked after.
Thank you all so much at Acorn House.
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Review from Rosemary S (Daughter-in-law of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law came to Acorn House in October. When he arrived he had not been taking his medication correctly (diabetic) and had not been eating properly hence an ulcer had developed on his heel. His temperament was not good either. Within a couple of months he had improved tremendously and now he
is doing really well. Medically no ulcer or trace of, he is happy and content. This is down to the whole team at Acorn. He is fed wonderful meals with some treats made by the cook to suit his diabetes. The nursing and care staff are happy and will do what they can to please we are lucky to have them there.
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Review from M S (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff handle difficult situations calmly. My father was not the easiest when he first went to Acorn, this was a big move for him. Since being at Acorn his health, wellbeing and temperament have improved.
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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Acorn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Acorn House Care Centre is calculated as follows: ( (148 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 188 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Acorn House Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Jennifer

Jennifer McGurk

Job Title: Home Manager

My name is Jennifer McGurk, and I have 26 years of experience in the health and social care field.


I’m deeply passionate about my role, believing everyone deserves excellent care. I strive to be the best I can be, not only for the residents I serve but also for my dedicated staff. Together, we create an environment where compassion and quality care thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn House Care Centre to verify any information. View our terms and conditions. Acorn House Care Centre has an Enhanced Service - more info.